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Onclusive Social Reviews & Product Details - Page 2

Onclusive Social Overview

What is Onclusive Social?

Onclusive Social is a cutting-edge social media intelligence platform that empowers marketing, PR, and communications teams to turn social media data into strategic insights. Our platform helps organizations make data-driven decisions that elevate their communications strategies and deliver measurable results, with unparalleled coverage across all major social networks, including LinkedIn and TikTok. Onclusive Social delivers the comprehensive social intelligence organizations need to drive business success. Our global presence and complete social media view enable teams to deeply understand brand conversations, analyze sentiment in real-time, and develop impactful strategies that set them apart from competitors. Learn more at https://onclusive.com/what-we-do/monitoring/social-listening/

Onclusive Social Details
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Product Description

Onclusive Social is a cutting-edge social media intelligence platform that empowers marketing, PR, and communications teams to turn social media data into strategic insights. Our platform helps organizations make data-driven decisions that elevate their communications strategies and deliver measurable results, with unparalleled coverage across all major social networks, including LinkedIn and TikTok. Onclusive Social delivers the comprehensive social intelligence organizations need to drive business success. Our global presence and complete social media view enable teams to deeply understand brand conversations, analyze sentiment in real-time, and develop impactful strategies that set them apart from competitors. Learn more at https://onclusive.com/what-we-do/monitoring/social-listening/


Seller Details
Year Founded
1998
HQ Location
New York, NY
LinkedIn® Page
www.linkedin.com
170 employees on LinkedIn®
Phone
800-510-3790

Adriahnna C.
AC
Overview Provided by:

Recent Onclusive Social Reviews

Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Great tool for mid-size and large companies"
- Ease of use and responsive customer support - A lot of features compared to competitors and satisfiying data coverage - Customizable email aler...
Marina F.
MF
Marina F.Mid-Market (51-1000 emp.)
2.0 out of 5
"Not good for PR metrics"
The ease to use platform and the customer support agent
Verified User
I
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Smooth working experience & well accommodated"
Very comprehensive insights & recommendations provided from Digimind team
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211 Onclusive Social Reviews

4.5 out of 5
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211 Onclusive Social Reviews
4.5 out of 5
211 Onclusive Social Reviews
4.5 out of 5

Onclusive Social Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Onclusive SocialQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Edward K.
EK
Senior Project Engineer / Program Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Onclusive Social?

Digimind has helped me and my colleagues with competitive intelligence in the Commercial vehicle exhaust after-treatment, battery and hydrogen technologies arena. It provides timely insight to industry happenings, trends, and start of the art ideas. Review collected by and hosted on G2.com.

What do you dislike about Onclusive Social?

Occasionally I would like to see additional detail on some of the published articles. Review collected by and hosted on G2.com.

What problems is Onclusive Social solving and how is that benefiting you?

As a technologist working in an Innovation area, Digimind helps with industry trends, OEM trends, and customer pain points. They confirm that we are working in the right technology areas. Review collected by and hosted on G2.com.

Verified User in Renewables & Environment
UR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Onclusive Social?

Lots of functionalities - if you manage to understand the UI Review collected by and hosted on G2.com.

What do you dislike about Onclusive Social?

The user interface is the worst I have ever encountered in any platform. It seems patched together by different developers at different stages of development. Indeed, even the fonts and layout formats differ, sometimes on the same page (!) That in itself would not be a problem if it weren't for the fact that the user interface is absolutely horrendous. The menus and sub-menus are not aligned, meaning the user encounters different terms for the same functionalities. Some of the essential functions are hidden in obscure sub-menus and, worst of all, the overall setup is lacking a basic user friendliness. I'm amazed by the positive ratings from other users but perhaps I'm just a digital dinosaur. Having said that, I'm a frequent user of other business intelligence platforms and there is just no comparison. With regards to content, Digimind does seem to deliver but setting up the tool is, in my experience, really painful and frustrating. Review collected by and hosted on G2.com.

What problems is Onclusive Social solving and how is that benefiting you?

Market intelligence: Suppliers, competitors Review collected by and hosted on G2.com.

JJ
Chief Operating Officer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Onclusive Social?

It is the most viable option to have many interests concerning the management of social networks; I can generate reports that are very productive through productivity. It is undoubtedly a very interactive software that helps preserve the great potential of technology in digital platforms. Review collected by and hosted on G2.com.

What do you dislike about Onclusive Social?

The program does not have excellent support like other software, they do not attend fast, and sincerely, it is necessary to make the process more effective. Review collected by and hosted on G2.com.

Recommendations to others considering Onclusive Social:

It works wonderfully; it is unique and unmatched; I am convinced that I can visualize different social network administrations. It is excellent, and you will like it. Review collected by and hosted on G2.com.

What problems is Onclusive Social solving and how is that benefiting you?

Sincerely the program helps us to have our social networks in a deep sense and increase quality in the decisions of marketing strategies. We manage the needs in the networks under excellent leadership criteria. Review collected by and hosted on G2.com.

Stefan D.
SD
Innovation Portfolio Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Onclusive Social?

The ease of use once you understand the basics. Easy to set up searches also in complex form, validation and reporting and on top the import function of external information. Low input in manpower required to run a basic intelligence. Review collected by and hosted on G2.com.

What do you dislike about Onclusive Social?

Understanding the basic principle took me a bit, could be more logical than the project, agent, list nomenclature. Review collected by and hosted on G2.com.

Recommendations to others considering Onclusive Social:

Quick to learn and easy to use tool Review collected by and hosted on G2.com.

What problems is Onclusive Social solving and how is that benefiting you?

Getting a good overview of the market and competitors, giving you the feeling you do not miss disruptive things. Review collected by and hosted on G2.com.

FP
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Onclusive Social?

The availability of the techique service !

No matter what is the question , what the issue you're meeting , the support is always reactive , and efficient . They help you understanding , what your mistake is and , how to avoid it in the future . It is like having , a constant formation and , everyday advice . Review collected by and hosted on G2.com.

What do you dislike about Onclusive Social?

The lack of personalized options in the dashboard or the mailing for instance. If you want a really personalized mailing, you just have to ask for it to the support service and it will be an extra cost of course. Same problem if you want to use your own font. I also met some issue to insert logos and pics in my footage. Review collected by and hosted on G2.com.

Recommendations to others considering Onclusive Social:

Having great skills with Excel !! It wil be usefull to crack some of the setting procedure to delight your surveillance. Review collected by and hosted on G2.com.

What problems is Onclusive Social solving and how is that benefiting you?

Working on our market strategic surveillance. Review collected by and hosted on G2.com.

Freddy A.
FA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Onclusive Social?

Is a friendly and totally intuitive software.

Is a very efficient tool to collect information on specific topics and also allows you to have a complete vision of the digital reputation of your company, since you can know information from social networks and digital media. Review collected by and hosted on G2.com.

What do you dislike about Onclusive Social?

The software has problems collecting information from LinkedIn, however it is a problem of the social network and not so much of the software.

On the other hand, it would be good if the software expand the information to make the influencers network, that not only be made by twitter information. Review collected by and hosted on G2.com.

Recommendations to others considering Onclusive Social:

Use the software frequently to achieve the expected objectives. Review collected by and hosted on G2.com.

What problems is Onclusive Social solving and how is that benefiting you?

The software helped us to know in a real way the reputation of the company. Being a miner company, there are different opinions of the industry and the software helped us to know the main issues that the public mentions of the company.

It also helped us to know the public's opinion in times of labor crisis, managing to generate analysis for decision making. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Onclusive Social?

Digimind helps to transform SMART to INTELLIGENCE, I appreciate their efforts. Convenient resources help in many ways. Thanks. Review collected by and hosted on G2.com.

What do you dislike about Onclusive Social?

Initially, it looks a little complicated by the terms used. Review collected by and hosted on G2.com.

What problems is Onclusive Social solving and how is that benefiting you?

Data analysis Review collected by and hosted on G2.com.

Elizabeth M.
EM
Senior Data Analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Onclusive Social?

It is a powerful monitoring tool to listen to all online conversations, it has a modern and simple setup to save time and an easy to read interface. The user interface is uncluttered and visually pleasing, where it is easy to navigate and understand. This tool is easy to use to monitor what people are saying about your brands and products. Review collected by and hosted on G2.com.

What do you dislike about Onclusive Social?

Digimind is the first service we use for online monitoring. That is why it is difficult to compare. However,not all mentions can be collected, especially due to geographic limitations. It may take some time to speed up your computer to perform complex analyzes. Also, the initial setup process takes some time to modify. Perhaps more training videos would be helpful. Review collected by and hosted on G2.com.

Recommendations to others considering Onclusive Social:

It is ideal to support the product development of our personalized audience service for professionals. This tool is definitely better than most programs and definitely better value for money. Review collected by and hosted on G2.com.

What problems is Onclusive Social solving and how is that benefiting you?

It has helped to see the big picture and gain a benchmark on the performance of our competitors. We use Digimind for real-time monitoring to identify new opportunities for our communication work, we can collect all the relevant content and see it at a glance, as well as make sense of it on a macro level with your analysis of sentiments and concepts. Finally, it allows us to be aware of any urgent problems that may need immediate attention. Review collected by and hosted on G2.com.

Sophie B.
SB
Senior Data Analyst
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Onclusive Social?

It is an important tool for any strategic decision we make in our business, I like that it has an easy configuration to save time and it is very easy to use. Digimind allowed us to obtain instant and dynamic results that allowed us to act in real time, it helps us to collect information in real time about what is being said about our brand throughout the web. Review collected by and hosted on G2.com.

What do you dislike about Onclusive Social?

The tool adds so much that you will spend a lot of time configuring and then discovering information that is not relevant to your organization. Also, among other things that I don't like about the platform is the difficulty of looking back for information, the limited number of queries. Every now and then, I have trouble with mentions. Review collected by and hosted on G2.com.

Recommendations to others considering Onclusive Social:

Tool that is capable of keeping track of conversations in many different languages, including languages that no other competitor supports. Very complete with truly innovative products. Digimind Social is extremely powerful as a monitoring tool. Review collected by and hosted on G2.com.

What problems is Onclusive Social solving and how is that benefiting you?

Using this platform has helped me provide informative reports and statistics to my clients. Digimind has helped me provide better quality reports. It is an amazing solution to monitor our clients, it has provided us with a wealth of information about the news and conversations that occur around our brand. Review collected by and hosted on G2.com.

Dayana N.
DN
Senior Data Analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Onclusive Social?

I like that it has an easy setup to save time and is very easy to use, it is easy to use with useful functions and it allows to create complete analyzes. The interface is extremely easy to interpret, the design is unique, and everything is easy to find. It is an important tool for any strategic decision we make in our business, the design is unique and everything is easy to find, the support team is second to none, very reactive and is always here when I need help. Review collected by and hosted on G2.com.

What do you dislike about Onclusive Social?

Some things that bother me, when selecting date ranges and switching between different analyzes, the dates you selected to start with the reset. However, Digimind provides this support and helped me to familiarize myself with the tool in a short time, also I don't like the platform is the difficulty of looking back for information. Review collected by and hosted on G2.com.

Recommendations to others considering Onclusive Social:

It really depends on what use and purpose of each user, it is great for tracking many different things. He was extremely practical and always ready to answer any questions I had. Review collected by and hosted on G2.com.

What problems is Onclusive Social solving and how is that benefiting you?

Digimind has helped me to provide sentiment analysis, not only can I generate statistics on customer mentions, but I can also get deeper insight into comments, provide better quality reports to my clients. This tool provides the things you need to listen socially, it provides deep dive analysis that other platforms don't provide. This is a great tool with ever-evolving features and top-notch customer support. Review collected by and hosted on G2.com.