Hyland OnBase Reviews & Product Details

I love the ease of Unity and how easy it is to train users to use Unity Review collected by and hosted on G2.com.

In Config - all drop downs should be in alph order!

Config and client should be combined into one app. Review collected by and hosted on G2.com.

I am very new to the platform but we have had it for a long time. It’s been a reliable and needed software in our environment Review collected by and hosted on G2.com.

I would like to be on a newer version before answering Review collected by and hosted on G2.com.

Great tool for document management with an increasing ability to maximize efficiency with AI Review collected by and hosted on G2.com.

Very complicated configurations that require a high level of support when it’s not always possible Review collected by and hosted on G2.com.

OnBase allows for different applications to be created to benefit different departments in the county. Review collected by and hosted on G2.com.

The UI looks very old and not user frienldy. Review collected by and hosted on G2.com.

I like the intentions behind the product, it intends to be a good ECM with inovation propelling them forward. Unfortunately Hyland does not work on improving components of OnBase that would make it a more sought after product. The Web client should have the full capabilities to match what the Unity client or Thick client is capable of. Scanning is almost nonexistent for web and the Unity client does not have great scanning features, users should not be required to be experts in the field of scanning to have the product work for them. Review collected by and hosted on G2.com.

The product is worse than our own we are replacing it with, it lacks scanning capabilities and has little to no web client functionality, it requires thick client installs with config file maintenance. The IIS resets force admins to be active after hours to be able to implement any changes when it should be easy for admins to push changes out. creating a user group should not require kicking users out of the system. users should be able to scan multiple document types without needing to change settings for the scanner inputting them. we cant even swap out licenses when we have 9999 workflows licenses for any workview when we only have 25. Review collected by and hosted on G2.com.

On premise scalability and intuitive use. Review collected by and hosted on G2.com.

Hyland Cloud is too rigid, inflexible and support is an extreme challenge. Review collected by and hosted on G2.com.

The API. I use it for almost everything. Review collected by and hosted on G2.com.

The deprecated .Net framework. This feels like a major security concern that should be addressed. Review collected by and hosted on G2.com.

Onbase retains all our documents in a nice organized system Review collected by and hosted on G2.com.

I don’t work with onbase enough to have anything I dislike Review collected by and hosted on G2.com.

Scalability, security and time saving using modules. Review collected by and hosted on G2.com.

Sometimes big updates drop smaller features that we like Review collected by and hosted on G2.com.

The advancement and the opportunity to organize all documents in one central location. Review collected by and hosted on G2.com.

The workflow configuration. I struggled to understand the configuration. Review collected by and hosted on G2.com.