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Hyland OnBase Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

Hyland OnBase Media

Hyland OnBase Demo - OnBase for Accounts Payable
Invoice Processing Dashboard
Hyland OnBase Demo - OnBase
Dark Mode
Hyland OnBase Demo - OnBase for Accounts Payable
Document Viewer
Hyland OnBase Demo - OnBase for Accounts Payable
Send for Approval for Ad-hoc task
Hyland OnBase Demo - OnBase for Accounts Payable
Send to Department Note: Automated rules can be configured to send invoices to team members/departments without user interaction.
Hyland OnBase Demo - OnBase for Accounts Payable
Approve or Reject workflow stage
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Hyland OnBase Reviews (326)

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Reviews

Hyland OnBase Reviews (326)

View 1 Video Reviews
4.4
326 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the ease of use and integration capabilities of Hyland OnBase, highlighting its ability to streamline document management and automate workflows effectively. Many appreciate how it allows for customization to meet specific organizational needs, although some note that the learning curve can be steep for new users.

Pros & Cons

Generated from real user reviews
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G2 reviews are authentic and verified.
Verified User in Government Administration
AG
Mid-Market (51-1000 emp.)
"OnBase Review"
What do you like best about Hyland OnBase?

I like how powerful the application is and the ability to categorize and find documents Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

after our upgrade to 24.1 we have had major problems with document locking which makes it very difficult for our Admins and wasting their time unlocking locks the majority of the day Review collected by and hosted on G2.com.

KM
Mid-Market (51-1000 emp.)
"OnBase admin"
What do you like best about Hyland OnBase?

Overall it's a good product to use and I'm happy with it Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Some users find too many steps to do certain tasks Review collected by and hosted on G2.com.

DK
Mid-Market (51-1000 emp.)
"Nice but cumbersome at times"
What do you like best about Hyland OnBase?

Reporting Dashboards and public portal with forms Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Not user friendly although App builder seems to be adjusting that Review collected by and hosted on G2.com.

Mark S.
MS
Enterprise (> 1000 emp.)
"CDE Chief Dream Engineer"
What do you like best about Hyland OnBase?

Flexibility is great from storage to business workflows Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

upgrade and SCCM package rollout. Also struggle with RPA consistently functioning Review collected by and hosted on G2.com.

TH
Small-Business (50 or fewer emp.)
"Onbase admin and user"
What do you like best about Hyland OnBase?

All of the capabilities, the document retention and workflow Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

I love everything about onbase.

Would like the cost to be less Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Small-Business (50 or fewer emp.)
"Document Saver"
What do you like best about Hyland OnBase?

That it stores all documents in one place. Easy to navigate. Support team has great response times and is helpful. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Workflow errors. When documents don't come as they should, trying to figure out how to get them back in. Review collected by and hosted on G2.com.

JP
Mid-Market (51-1000 emp.)
"OnBase review"
What do you like best about Hyland OnBase?

training Labs and general presentations of the upcoming pruducts Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Not sure the downside very new to the application Review collected by and hosted on G2.com.

Verified User in Government Administration
AG
Mid-Market (51-1000 emp.)
"Great software with a large learning and knowledge base"
What do you like best about Hyland OnBase?

As a new Admin. The best thing for has the ease of use when configuring systems but all training and knowledge that is available to get me up to speed Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Sometimes having to use different clients functionality that could be handled in one place Review collected by and hosted on G2.com.

Verified User in Manufacturing
AM
Enterprise (> 1000 emp.)
"Fantastic to work with"
What do you like best about Hyland OnBase?

Ability to customize to individual groups. Ease of us and can be as complex or simple as needed. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

In its current form, Full-Text Indexing. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Enterprise (> 1000 emp.)
"Manage Onbase for healthcare"
What do you like best about Hyland OnBase?

Able to customize to suit ours and clients needs Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Sometimes there is too much customization Review collected by and hosted on G2.com.

Questions about Hyland OnBase? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Verified User
G2
Verified User
Last activity almost 3 years ago

Where is enterprise content management (ECM) needed in my organization? Why do we need ECM in our organization?

Abdul H.
AH
Abdul Hakkeem
Last activity over 3 years ago

Is OnBase OOTB has auto logout and single sign on features

Pricing Insights

Averages based on real user reviews.

Time to Implement

6 months

Return on Investment

11 months

Average Discount

7%

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Hyland OnBase Features
File Type Support
Metadata
OCR Scanning
Process Automation
Conditions
Activities
Performance and Reliability
Reporting and Auditing
System of Record Integration
Product Avatar Image
Hyland OnBase