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Hyland OnBase Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

Hyland OnBase Media

Hyland OnBase Demo - OnBase for Accounts Payable
Invoice Processing Dashboard
Hyland OnBase Demo - OnBase
Dark Mode
Hyland OnBase Demo - OnBase for Accounts Payable
Document Viewer
Hyland OnBase Demo - OnBase for Accounts Payable
Send for Approval for Ad-hoc task
Hyland OnBase Demo - OnBase for Accounts Payable
Send to Department Note: Automated rules can be configured to send invoices to team members/departments without user interaction.
Hyland OnBase Demo - OnBase for Accounts Payable
Approve or Reject workflow stage
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Hyland OnBase Reviews (326)

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Reviews

Hyland OnBase Reviews (326)

View 1 Video Reviews
4.4
326 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the ease of use and integration capabilities of Hyland OnBase, highlighting its ability to streamline document management and automate workflows effectively. Many appreciate how it allows for customization to meet specific organizational needs, although some note that the learning curve can be steep for new users.

Pros & Cons

Generated from real user reviews
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G2 reviews are authentic and verified.
KM
Enterprise (> 1000 emp.)
"Onbase is great!"
What do you like best about Hyland OnBase?

robust documentation and integration. User Friendly. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

High resource demand that comes with users reporting slowness Review collected by and hosted on G2.com.

FG
Mid-Market (51-1000 emp.)
"Got to know about OnBase"
What do you like best about Hyland OnBase?

Training and HOL, also it was good to know about product Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Support of OnBase and nois during support call Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Mid-Market (51-1000 emp.)
"Brilliant"
What do you like best about Hyland OnBase?

New user. Just going live with onbase. Looks like a great product used throughout diverse domain and geography. AI component added to the Low_Code/No Code platform definitely serves the purpose of natural language solution building. Excited to be part of Hyland Community, and blessed for this opportunity to be part of the Great Minds gathered together. Extraordinary conference. Thank you! Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Cloud solution should provide database access as well. Restricting it does not line up with the whole idea of the product, i.e. Empower Users. Review collected by and hosted on G2.com.

DB
Enterprise (> 1000 emp.)
"OnBase Manager"
What do you like best about Hyland OnBase?

It'a hosted and it eliminated so much manual scanning and indexing .Our HIM and RCO are quite happy about it Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

When we have Errors we want to re process but we don't access to move files on our own . We have to call hyland and ask them move which is time taking. Review collected by and hosted on G2.com.

JF
Enterprise (> 1000 emp.)
"Integrated content management and workflows automation"
What do you like best about Hyland OnBase?

Multiple departments store documents, which can then be used in a multitude of different workflows for varied departments Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Would like to see updates and patches ala Microsoft Windows, continue to improve and support the product after release. As is once you purchase a release, that is what you have besides critical security patches. Review collected by and hosted on G2.com.

MK
Mid-Market (51-1000 emp.)
"Consultant"
What do you like best about Hyland OnBase?

retrieval of documents and the ease of it Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

There is not a thing that I dislike its a great tool Review collected by and hosted on G2.com.

DC
Enterprise (> 1000 emp.)
"From Analyst to Admin"
What do you like best about Hyland OnBase?

non-developer friendly for admin; ease of interface; simplicity of workflow Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

initial research through MRGs can be confusing and find how to do something 3 different ways but not which parts work together to get it to work Review collected by and hosted on G2.com.

JW
Mid-Market (51-1000 emp.)
"OnBase user forum"
What do you like best about Hyland OnBase?

the ease of use and the integration with our core system, eventually the use of CIC Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Some of the pricing and the inability to spin up a project quickly Review collected by and hosted on G2.com.

NM
Mid-Market (51-1000 emp.)
"Over the 26 years implementing and managing the product I can truly say it is transformational."
What do you like best about Hyland OnBase?

Integrations and ability to expand your platform without years of planning Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

If I had to define an issue I see as problematic is the resistance to port your AI platform to sites that our unable to use your Cloud solution. Review collected by and hosted on G2.com.

WW
Mid-Market (51-1000 emp.)
"New OnBase Admin"
What do you like best about Hyland OnBase?

OnBase is a great tool for document retention. We use OnBase for most of our Departments Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

User controls are spread out between Configuration, Studio and some in the Unity client forms. I'd like to see User administration to be in one app. Review collected by and hosted on G2.com.

Questions about Hyland OnBase? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Verified User
G2
Verified User
Last activity almost 3 years ago

Where is enterprise content management (ECM) needed in my organization? Why do we need ECM in our organization?

Abdul H.
AH
Abdul Hakkeem
Last activity over 3 years ago

Is OnBase OOTB has auto logout and single sign on features

Pricing Insights

Averages based on real user reviews.

Time to Implement

6 months

Return on Investment

11 months

Average Discount

7%

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Hyland OnBase Features
File Type Support
Metadata
OCR Scanning
Process Automation
Conditions
Activities
Performance and Reliability
Reporting and Auditing
System of Record Integration
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Hyland OnBase