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Hyland OnBase Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

Hyland OnBase Integrations

(6)
Verified by Hyland OnBase

Hyland OnBase Media

Hyland OnBase Demo - OnBase for Accounts Payable
Invoice Processing Dashboard
Hyland OnBase Demo - OnBase
Dark Mode
Hyland OnBase Demo - OnBase for Accounts Payable
Document Viewer
Hyland OnBase Demo - OnBase for Accounts Payable
Send for Approval for Ad-hoc task
Hyland OnBase Demo - OnBase for Accounts Payable
Send to Department Note: Automated rules can be configured to send invoices to team members/departments without user interaction.
Hyland OnBase Demo - OnBase for Accounts Payable
Approve or Reject workflow stage
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Hyland OnBase Reviews (325)

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Reviews

Hyland OnBase Reviews (325)

View 1 Video Reviews
4.4
325 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the ease of use and integration capabilities of Hyland OnBase, highlighting its ability to streamline document management and automate workflows effectively. Many appreciate how it allows for customization to meet specific organizational needs, although some note that the learning curve can be steep for new users.

Pros & Cons

Generated from real user reviews
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Verified User in Insurance
UI
Mid-Market (51-1000 emp.)
"Easy to search for docs you need"
What do you like best about Hyland OnBase?

It’s so easy to be able to find documents that have been uploaded to the invade system via their detailed search parameters. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

If something isn’t uploaded correctly, it can be pretty difficult to find the document. Review collected by and hosted on G2.com.

TP
Senior Business Solutions
Enterprise (> 1000 emp.)
"it is ok to use"
What do you like best about Hyland OnBase?

workflows are great and helps streamline process Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

difficult to manage and not connected to our active directory well Review collected by and hosted on G2.com.

Jessica L.
JL
Managing Director Agribusiness Banking
Banking
Enterprise (> 1000 emp.)
"Online file system"
What do you like best about Hyland OnBase?

Using the search feature, going from paper files to an online system. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

It’s kind of clunky and can load slow sometimes. Review collected by and hosted on G2.com.

Verified User in Government Administration
UG
Enterprise (> 1000 emp.)
"Good functionality"
What do you like best about Hyland OnBase?

The system is user friendly. Documents are easy to find. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

My company required us to have scanning stations rather than individual scanners. So the shared process is what I disliked. Review collected by and hosted on G2.com.

Nick A.
NA
Interim Security Administrator
Higher Education
Enterprise (> 1000 emp.)
"OnBase has been a powerful toolset for our campus"
What do you like best about Hyland OnBase?

OnBase gives us the tools too be able to accomplish our goals. Its much more than a document management system. Its an end to end business process toolkit. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Some of the module licensing can be a pain. Its very piecemeal. This can be good if you aren't doing much with the product, but if you're really using it to the best of its abilities it can be a lot of addons. Review collected by and hosted on G2.com.

Verified User in Individual & Family Services
UI
Mid-Market (51-1000 emp.)
"Easy to use "
What do you like best about Hyland OnBase?

This is a great program. Easy to use !! Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Some times things aren't filed correctly Review collected by and hosted on G2.com.

Debra M.
DM
Manager, Records & Information Management (RIM)
Banking
Mid-Market (51-1000 emp.)
"OnBase makes records management and business process automation easy!"
What do you like best about Hyland OnBase?

The flexibility and features offered in OnBase products. There is so much that can be done to automate business processes and this is by far the most exciting thing about OnBase. This ultimately improves our response time and service to our members who are our top priority! Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

I am not a fan of the additional licenses needed for tasks in workflow like approval processes or integrations with external products like DocuSign. I usually don't find out I don't have the license when a business unit needs it for their workflow. I don't like having to respond back that we need additional licensing to meet their needs. This stalls the workflow implementation, adds cost and is just plain frustrating for everyone. Review collected by and hosted on G2.com.

Marie-France R.
MR
Business Process Analyst
Oil & Energy
Mid-Market (51-1000 emp.)
"Fantastic Experience"
What do you like best about Hyland OnBase?

By implementing an AP and HR solution we have eliminated bottlenecks and streamlined the approval process in both solution

We have reduced our staff and have eliminated data entry errors and duplicate entries.

we have reduced paper copy

Request can be created from outlook to Onbase - Notification from Onbase to Outlook is a plus.

Document available on the web and Iphone is also a plus

Tasks are load balanced.

Easy to retrieve documents (using keyword)

custom action are easy to use and configure , help the end user to find documents in Onbase. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

difficult to say!!! licenses are not cheap! depend on what you want to accomplish. Review collected by and hosted on G2.com.

Verified User in Government Administration
UG
Mid-Market (51-1000 emp.)
"Great system to work with"
What do you like best about Hyland OnBase?

Leave no room for error when filing documents Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

I feel like it's too many steps to do the job Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Mid-Market (51-1000 emp.)
"Easy to use, when it works. "
What do you like best about Hyland OnBase?

It keeps everything organized and you can be in multiple workflows at once. Easy to search Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Things often glitch and do not get sent to your workflow. It also crashes with some frequency. Review collected by and hosted on G2.com.

Questions about Hyland OnBase? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Verified User
G2
Verified User
Last activity almost 3 years ago

Where is enterprise content management (ECM) needed in my organization? Why do we need ECM in our organization?

Abdul H.
AH
Abdul Hakkeem
Last activity over 3 years ago

Is OnBase OOTB has auto logout and single sign on features

Pricing Insights

Averages based on real user reviews.

Time to Implement

6 months

Return on Investment

11 months

Average Discount

7%

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Hyland OnBase Features
File Type Support
Metadata
OCR Scanning
Process Automation
Conditions
Activities
Performance and Reliability
Reporting and Auditing
System of Record Integration
Product Avatar Image
Hyland OnBase