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Hyland OnBase Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

Hyland OnBase Media

Hyland OnBase Demo - OnBase for Accounts Payable
Invoice Processing Dashboard
Hyland OnBase Demo - OnBase
Dark Mode
Hyland OnBase Demo - OnBase for Accounts Payable
Document Viewer
Hyland OnBase Demo - OnBase for Accounts Payable
Send for Approval for Ad-hoc task
Hyland OnBase Demo - OnBase for Accounts Payable
Send to Department Note: Automated rules can be configured to send invoices to team members/departments without user interaction.
Hyland OnBase Demo - OnBase for Accounts Payable
Approve or Reject workflow stage
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Hyland OnBase Reviews (326)

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Reviews

Hyland OnBase Reviews (326)

View 1 Video Reviews
4.4
326 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the ease of use and integration capabilities of Hyland OnBase, highlighting its ability to streamline document management and automate workflows effectively. Many appreciate how it allows for customization to meet specific organizational needs, although some note that the learning curve can be steep for new users.

Pros & Cons

Generated from real user reviews
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FM
Mid-Market (51-1000 emp.)
"Former Hyland employee an a pilgrimage to spread OnBase magic"
What do you like best about Hyland OnBase?

OnBase can go great things when configured correctly. I've seen so many processes streamlined and optimized and how much it helps workers. One of the processes I built in the past was so amazing the person I created it for literally cried tears of happiness. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Honestly I don't have anything that comes to mind currrently. I have not run into any big roadblocks in OnBase configuring solutions that stick out in my mind. Review collected by and hosted on G2.com.

DJ
Enterprise (> 1000 emp.)
"It can do it all"
What do you like best about Hyland OnBase?

OnBase is able to store all of our information and streamline a lot of our business processes. It is very customizable and is able to handle a myriad of situations. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

The learning curve is pretty steep with getting everything setup with documents and workflows. Hyland does provide ample training to help with this though Review collected by and hosted on G2.com.

GD
Mid-Market (51-1000 emp.)
"Onbase in an on-prem environment"
What do you like best about Hyland OnBase?

The user community is great and the knowledge base is vast Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

It's difficult to find all the user privileges when setting up users and new job titles Review collected by and hosted on G2.com.

Verified User in Banking
AB
Mid-Market (51-1000 emp.)
"Document Management and so much more!"
What do you like best about Hyland OnBase?

The ability to do so much more than just organize documents. Able to create workflows for tasks associated with documents. Put out policies for staff to review and acknowledge and so much more/ Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Costs continue to climb when nothing about our setup has changed. Review collected by and hosted on G2.com.

SS
Mid-Market (51-1000 emp.)
"OnBase"
What do you like best about Hyland OnBase?

The ability to create custom solutions without having to beat your head against the wall in doing so. Customer support is always available. Implementation is always a breeze. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

There are not many items to dislike, if I had to pick something I guess I would have to say the cost. Review collected by and hosted on G2.com.

EV
Enterprise (> 1000 emp.)
"Best document repository available"
What do you like best about Hyland OnBase?

The easy user interface for our end users. The ease of customization. The wide variety of modules and countless integrations. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Some of the software bugs over the years. Review collected by and hosted on G2.com.

DG
Enterprise (> 1000 emp.)
"I am still learning OnBase"
What do you like best about Hyland OnBase?

It has a vast amount of things you can do within OnBase to help people with solutions to what they want done. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

The more resources that you use the slower it becomes. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Enterprise (> 1000 emp.)
"20 Years of Loving OnBase"
What do you like best about Hyland OnBase?

OnBase makes content management a breeze. Our end users love the simplicity of the system and the admins find it easy to configure. Hyland's support is wonderful and always quick to respond to any needs. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Each additional module requires a separate installation Review collected by and hosted on G2.com.

CS
Small-Business (50 or fewer emp.)
"OnBase is One Size Fits All"
What do you like best about Hyland OnBase?

OnBase is a incredible tool for fixing the gaps in everyday processes. Automating process, either paper or electronic bases, and building efficiencies through the tying of LOB application to core enterprise system and fixing the gaps in between Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

Grew quickly over the years. It would be nice if there was some focus to go back to the core product and smooth out some of the rough edges. Review collected by and hosted on G2.com.

Verified User in Government Administration
AG
Enterprise (> 1000 emp.)
"A flexible solution for records retention and workflow automation."
What do you like best about Hyland OnBase?

Onbase offers a versatile solution that can be configured to meet our needs. It also integrates well with many of our software implementations. Support is prompt and our sales rep is extremely helpful. Review collected by and hosted on G2.com.

What do you dislike about Hyland OnBase?

On-premise implementations could use some additional support and features. Hyland's push towards cloud hosting makes sense in the current tech environment, but it is not a viable solution for government entities. A fleshed out hybrid approach that allows the use of new features for on-prem customers would be appreciated. Review collected by and hosted on G2.com.

Questions about Hyland OnBase? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Abdul H.
AH
Abdul Hakkeem
Last activity over 3 years ago

Is OnBase OOTB has auto logout and single sign on features

Verified User in Computer Software
G2
Verified User in Computer Software
Last activity almost 6 years ago

Why do we need an IT solution for business?

Pricing Insights

Averages based on real user reviews.

Time to Implement

6 months

Return on Investment

11 months

Average Discount

7%

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Hyland OnBase Features
File Type Support
Metadata
OCR Scanning
Process Automation
Conditions
Activities
Performance and Reliability
Reporting and Auditing
System of Record Integration
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Hyland OnBase