--- title: ON24 Reviews meta_title: 'ON24 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1221 reviews by the users' company size, role or industry to find out how ON24 works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 1221 scale: '5' date_modified: '2026-07-17' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # ON24 Reviews **Vendor:** Cvent **Category:** [Webinar Platforms](https://www.g2.com/categories/webinar) **Average Rating:** 4.3/5.0 **Total Reviews:** 1,221 ## About ON24 ON24 is on a mission to help businesses bring their go-to-market strategy into the AI era and drive the next generation of event marketing. Through its leading webinar and digital event platform, ON24 enables customers to combine its leading first-party experiences with personalization and content as well as capture and act on engagement insights, accelerating the buyer journey and propelling pipeline forward. ON24 provides industry-leading companies with a valuable source of first-party data to drive sales and marketing innovation, improve efficiency and increase business results. ## ON24 Pros & Cons **What users like:** - Users find ON24 to be **extremely user-friendly** , facilitating seamless interactions for both hosts and attendees. (53 reviews) - Users love the **customizable platform** of ON24, enhancing engagement and simplifying webinar hosting with powerful tools. (43 reviews) - Users appreciate the **enhanced interactivity** of ON24, which fosters engagement and helps generate valuable sales prospects. (29 reviews) - Users commend ON24 for its **excellent customer support** , enhancing the overall webinar experience and ensuring smooth operations. (28 reviews) - Users value the **excellent customization options** of ON24, enhancing their experience with versatile event hosting and analytics. (24 reviews) - Users value the **user-friendly design and extensive features** of ON24, enhancing their event hosting experience effortlessly. (24 reviews) - Analytics (23 reviews) - Intuitive (21 reviews) - Interaction (20 reviews) - Reliability (20 reviews) **What users dislike:** - Users find the **learning curve challenging** , especially when onboarding guests unfamiliar with ON24's interface and features. (22 reviews) - Users find the **limited customization** frustrating, hindering seamless integration and user experience in ON24. (17 reviews) - Users report that ON24 needs **improvement** in user experience, stability, and overall design due to various issues encountered. (12 reviews) - Users face **integration issues** with ON24, struggling with instability and limited adaptability, affecting the overall webinar experience. (12 reviews) - Users find ON24 to be **expensive** , which limits access for organizations seeking to expand user engagement. (11 reviews) - Limited Features (10 reviews) - Users express a need for **missing features** , such as better image sizing and customization options in ON24. (10 reviews) - Users often face **onboarding issues** with ON24, finding the help box and initial setup frustratingly complicated. (10 reviews) - Steep Learning Curve (10 reviews) - Poor Connectivity (9 reviews) ## ON24 Reviews ### 1. ON24-Your All-in-One Webinar Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Elvis E. | Product Enablement - Project Manager - Webinar Manager , Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about ON24?** One of the things I really like about ON24 is how they continuously keep improving the platform with frequent updates and new features. I especially like the way they are bringing AI into the experience, along with the refreshed registration banner layouts and overall smoother user experience. I’ve also noticed that the chat support experience has improved a lot, and even the bot support is quite helpful for quick assistance and guidance. Overall, ON24 still feels like one of the best webinar platforms in the market because they continue to evolve and make the experience better for users. **What do you dislike about ON24?** One thing I would still love ON24 to improve is the presenter image sizing on multi-registration pages. Right now, when there are multiple presenters, the images appear quite large and take up a lot of space on the page. If there are more than five or six presenters, users end up having to scroll a lot, which can make the page feel a bit crowded. It would really help if the presenter images could be slightly smaller or arranged in a more compact way to make the registration page cleaner and easier to navigate. I feel this would be a simple but very impactful improvement for the overall user experience. **What problems is ON24 solving and how is that benefiting you?** On-24 keeps upgrading the tool and adding new features that keep up to the ask and are very useful. ### 2. Intuitive Platform with Engaging Features, Room for Interface Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Dhaval M. | Training and Organizational Leadership Development Manager - Instructional Design, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2026 **What do you like best about ON24?** I use ON24 as my go-to webinar and virtual event platform. I have a great experience with it because the platform is intuitive and easy to use, making it simple to create and manage professional webinars and virtual events. I like the flexibility it offers when setting up similar or live events, and the post-event reports it generates are really helpful. Its engagement tools work well to keep the audience involved, while its detailed analytics provide valuable insights into attendee participation and event performance. ON24 also offers valuable features like lead generation capabilities and seamless integrations, which help organizations deliver engaging virtual events. Additionally, it was really easy to set up, which fulfills our requirements and makes managing sessions much easier. **What do you dislike about ON24?** So areas for improvement in ON24 include a more modern user interface, simplified event setup and management, faster platform performance, and enhanced customization options. Improving the reporting experience and making integrations easier to configure would further enhance the overall user experience. **What problems is ON24 solving and how is that benefiting you?** I use ON24 to create and manage webinars and events easily. Its intuitive platform, engagement tools, and detailed analytics help involve the audience and provide insights into event performance, making it an effective solution for delivering high-quality virtual experiences. ### 3. Review after one year **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about ON24?** ON24 still offers a strong set of webinar and webcast features, especially for creating polished digital events with interactive elements like polls, Q&A, chat, and audience engagement tools. The platform can support a professional event experience, and the reporting tools remain useful for understanding attendee activity and overall event performance. I also appreciate that ON24 continues to provide options for managing on-demand content, which is important for extending the value of live webinars after the event ends. When the platform works as expected, it can be a helpful tool for delivering and repurposing webinar content at scale. **What do you dislike about ON24?** ON24 needs to improve platform reliability and the overall support experience. The biggest issue I’m currently running into is with on-demand webcast uploads. I regularly receive an “import failed” error after uploading or reuploading content, but the error message is not always reliable. Sometimes the import did not actually fail, so I have to wait 15–20 minutes after each upload just to confirm whether it processed correctly. Most of the time, the upload really has failed, which means I have to restart the process. This creates unnecessary delays and a lot of manual rework, especially when managing multiple webcasts or trying to make content available quickly after a live event. The help experience also needs significant improvement. The AI-powered Help chatbot is not very helpful, and the knowledge base is difficult to navigate. Some articles appear to be outdated or no longer aligned with the current platform experience, which makes troubleshooting more frustrating. Overall, ON24 still has useful webinar capabilities, but the user experience has gotten worse. The platform would benefit from more reliable uploads, clearer error messaging, better documentation, and more effective support tools. **What problems is ON24 solving and how is that benefiting you?** ON24 is a comprehensive solution for hosting and managing my webinars, offering features such as interactive engagement tools, analytics, and integrations with other marketing and CRM platforms. ON24 has helped me with such challenges as limited audience reach, lack of interactivity, and difficulty tracking attendee engagement and ROI. I believe ON24 provides a practical webinar experience, enabling greater audience participation and interaction, improved data tracking and analysis, and, ultimately, better outcomes regarding lead generation, customer engagement, and overall business growth. ### 4. ON24 is a game changer for your webinar programming **Rating:** 4.5/5.0 stars **Reviewed by:** Valerie F. | Marketing Project Manager, Eastern Region, Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2024 **What do you like best about ON24?** ON24 is heavily investing in AI across the platform: -ACE (AI-powered Analytics & Content Engine) -Generates content like FAQs, articles, podcasts, and more from webinar sessions **What do you dislike about ON24?** Still missing the live chat feature, chat bots are never great. Also wish we could embed html code into the registration page to play youtube vids automatically. **What problems is ON24 solving and how is that benefiting you?** Using ON24 as our Webinar platform is helping with Lead Gen, engagement and provides robust analytics allowing us to track the performance of our events so that we can understand the behaviours of our attendees and ultimately drive ROI. ### 5. Excellent Tracking, but UI Needs Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Riccardo B. | Film & Animations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about ON24?** I use ON24 for webinars and live broadcasts in my company, and one of the things I like is the entire tracking of records. Additionally, ON24 helps us manage live webinars and automated registration emails, subscriber lists, and on-demand events. **What do you dislike about ON24?** They should greatly improve the UI and UX of the webinar builder. The entire interface creation part is terrible. It's difficult because the platform is not intuitive. **What problems is ON24 solving and how is that benefiting you?** I manage live webinars, registration emails, attendee lists, and on-demand events with ON24. ### 6. Simple, One-Click Screen Sharing and Recording with Reliable Browser Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Geoffrey A. | IT Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about ON24?** I am very satisfied with this tool. It stands out for its simplicity and ease of implementation, allowing anyone to start using it quickly. We can share the screen and record with a single click. It offers all the essential functions without overwhelming the user, achieving perfect balance between functionality and ease of use. **What do you dislike about ON24?** I have nothing negative to say, it offers consistent call quality, allowing participants to join directly from a browser with minimal friction, technical problems are rarely experienced as there is no need to download or install complicated plugins. **What problems is ON24 solving and how is that benefiting you?** I primarily use it for our internal team meetings, client follow-ups, and video conferences, as it offers reliable and hassle-free video calls with crystal-clear audio screen sharing. Furthermore, the integration with calendars and workflows is seamless, ensuring that meetings fit naturally into our daily routine. ### 7. Clear, All-in-One Control Panel That Optimizes Sessions **Rating:** 5.0/5.0 stars **Reviewed by:** Omar E. | Customer Service Support, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2026 **What do you like best about ON24?** The control panel is very clear and has a great user interface. It lets me set quick response times, and I really like how much it has optimized my sessions. Having everything organized on a single page makes it easy to stay on top of things, and I can manage my interaction meetings quickly. **What do you dislike about ON24?** I’d love to see improvements like better screen sharing and more control over the page’s branding. I’d also appreciate having more customization options for some of the existing features, so they can be tailored more closely to what I need. **What problems is ON24 solving and how is that benefiting you?** This app has greatly simplified my work by letting me keep everything organized on a single page. It offers a range of features that support creators; I use it for video calls and sessions, and the platform saves me time and effort overall. It also makes client management much easier and helps solve the problem of limited access to training. ### 8. Fast, Mobile-Friendly Platform with Engaging Live Polls and Q&A **Rating:** 5.0/5.0 stars **Reviewed by:** Rogerio M. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about ON24?** I like that the platform works well on mobile devices, including Android phones and tablets, and it even lets you stream to a larger screen using the mirroring feature. I also find the interface simple, fast, and more straightforward than other similar apps I’ve used. I love the interactive features, such as live polls and Q&A, because they help keep the audience engaged. **What do you dislike about ON24?** To be honest, I've had an amazing experience and I have nothing negative to say. It works perfectly according to our needs and I appreciate its good with email marketing tools and calendar applications for event promotion and scheduling. **What problems is ON24 solving and how is that benefiting you?** I offer a professional and direct service. I organize high-quality webinars leveraging ON24's live streaming capabilities, ensuring crisp, reliable video for over 1000 attendees and significantly increasing the quality of post-webinar contacts. ### 9. Intuitive Engagement Tools and Reliable Performance for Large Virtual Events **Rating:** 5.0/5.0 stars **Reviewed by:** Chirag S. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about ON24?** I like the engagement tools because they’re intuitive and easy to use, which helps our attendees actively participate rather than simply disengage. I also appreciate how smooth and reliable the platform is, even with large audiences. We’ve hosted several virtual events without major technical issues or a complicated setup, and that consistency makes a big difference. **What do you dislike about ON24?** I have nothing negative to say; it has been ideal for bringing together large groups of people in a dynamic way, whether for presentations, roundtables, or debate sessions. It also lets us manage large audiences without losing interactivity, so the experience still feels engaging and participatory. **What problems is ON24 solving and how is that benefiting you?** It handles a large number of attendees smoothly and makes it easy to navigate for both hosts and participants. The networking features support one-on-one or small-group video calls, which gives clients a natural way to connect and interact. ### 10. Utilizing ON24 for B2B software marketing efforts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about ON24?** ON24 is ahead of the curve when it comes to customizability as it applies to following webinar best practices. The platform allows you the opportunity to dynamically engage with your audience, providing multiple CTA‘s and to give an experience that is better than competing platforms. **What do you dislike about ON24?** Because it is so customizable and you’re the ability to do so much it’s hard to know where to start, training helps, but at an organizational level, it can be hard to identify the low hand fruit for conversions **What problems is ON24 solving and how is that benefiting you?** ON24 helps us track our return on investment for webinar events and allows us to provide an excellent user experience for our customers and prospects who join our webinars. ## ON24 Discussions - [is there a way i can download the webinar ?](https://www.g2.com/discussions/30466-is-there-a-way-i-can-download-the-webinar) - 3 comments, 1 upvote - [When will image resolution be improved?](https://www.g2.com/discussions/24572-when-will-image-resolution-be-improved) - 1 comment, 1 upvote - [How do I minimise the risk of incurring technical issues?](https://www.g2.com/discussions/24548-how-do-i-minimise-the-risk-of-incurring-technical-issues) - 1 comment, 1 upvote - [How can I create a webinar that is mobile friendly on the platform?](https://www.g2.com/discussions/24513-how-can-i-create-a-webinar-that-is-mobile-friendly-on-the-platform) - 1 comment, 1 upvote - [What are best practices for a webcast with several presenters from different locations using webcams](https://www.g2.com/discussions/what-are-best-practices-for-a-webcast-with-several-presenters-from-different-locations-using-webcams) - 3 comments, 1 upvote - [View ON24 pricing details and edition comparison](https://www.g2.com/products/on24/reviews/on24-review-1290346?section=pricing&secure%5Bexpires_at%5D=2026-07-18+02%3A19%3A12+-0500&secure%5Bsession_id%5D=bcc339a4-e3b3-47fd-92ad-d19dbe8bec0b&secure%5Btoken%5D=79c6448bbfe95d5748b49da321789c106258ff50ba1c753b0bb5332ef35afaf1&format=llm_user) ## ON24 Integrations - [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews) - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [LCVista](https://www.g2.com/products/lcvista/reviews) - [LinkedIn Marketing Solutions](https://www.g2.com/products/linkedin-marketing-solutions/reviews) - [Looker](https://www.g2.com/products/looker/reviews) - [Marketo-Based Systems for Growth-Driven Marketing & Sales Teams](https://www.g2.com/products/marketo-based-systems-for-growth-driven-marketing-sales-teams/reviews) - [Oracle Eloqua](https://www.g2.com/products/oracle-eloqua/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Data 360 (formerly Data Cloud)](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews) - [Salesforce Marketing Cloud Account Engagement](https://www.g2.com/products/salesforce-marketing-cloud-account-engagement/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Veeva CRM](https://www.g2.com/products/veeva-crm/reviews) ## ON24 Features **Content Creation** - Content Creation Tools - Buyer Personas - Content Management **Host Tools** - Branding - Role-based Access - Recording **Platform Basics** - Website Personalization - Content Creation and Distribution **Administration** - Event Configuration - Event Marketing - Speaker Access and Control - Advanced Reporting **Content Creation** - Content Management **Optimization** - SEO - A/B Testing - Dashboards & Reporting - Audience Targeting - ROI Reporting **Marketing Distribution** - Segmentation - Personalized Messaging - Website Personalization - Email Campaigns - Digital Advertising - Direct Mail **Attendee Tools** - Registration - Attendee Live Chat - Polls and Surveys **Platform Reporting** - Measurement - Dashboards **Virtual Experience** - Virtual Lobby - Built-In Webcasting - Webcasting Integrations - Cross-Device Functionality - Session / Agenda Management - Live Streaming & Recording - Registration & Attendee Management - Event Setup & Scheduling - Branding & Customization - Interactive Speaker / Moderator Controls **Optimization** - ROI Reporting **Logistics** - Customizable Templated Workflows - Integrations & APIs - User, Role, and Access Management **Campaign Planning** - Strategy Mapping - Prioritized Accounts - Trending Accounts - Sales Activation **Post-Event Tools** - Event Analytics - Attendee Reports **Engagement** - Online Event Agenda - Interactive Content - 1:1 Networking - Exhibitors/Sponsorships - Gamification & Incentives - Real‑Time Interaction Tools - Networking / Matchmaking **Integrations** - Social Media Integration - Software Integrations **Generative AI** - AI Text Generation **Integrations** - Ad Network Integrations - Buyer Intent Data Integration - Marketing Automation Integration - CRM Integration **Agentic AI - Webinar** - Autonomous Task Execution - Multi-step Planning - Proactive Assistance **Agentic AI - Virtual Event Platforms** - Autonomous Task Execution - Multi-step Planning - Proactive Assistance - Decision Making **Administration / Support - Virtual Event Platforms** - Role‑Based Access & Permissions - Security & Compliance **Insights & Scale - Virtual Event Platforms** - User Capacity & Reliability - Analytics & Reporting ## Top ON24 Alternatives - [Livestorm](https://www.g2.com/products/livestorm/reviews) - 4.4/5.0 (1,650 reviews) - [BigMarker](https://www.g2.com/products/bigmarker/reviews) - 4.7/5.0 (431 reviews) - [Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews) - 4.5/5.0 (381 reviews)