What i find most helpful about Omnia Retail is that you have a dedicated account manager which is always available to schedule a call, send an email to and is just always available for questions. To have a dedicated account manager you can connect with and someone who comes by the office sometimes is in my opinion way more helpful than sending an email to general customer support. Review collected by and hosted on G2.com.
What i would consider least helpfull about Omnia Retail is that the offerings and capabilities within the platform is pretty set which makes it difficult for them to be able to fulfill requests. Sometimes when we have a request of a new feature, it is not possible for them to develop it unless a lot of users are needing this same feature. Review collected by and hosted on G2.com.
81 out of 82 Total Reviews for Omnia Retail
Overall Review Sentiment for Omnia Retail
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There are handful of points that I would like to review:
1. Interface: The platform is easy to navigate and understand. I find it super straigtforward whenever I need to investigate prices on ad-hoc level. The set up is easy due to its practical design. Its user-friendly interface and robust features make it something we utilize frequently to stay competitive in our pricing strategies
2. Dynamic pricing: Pricing is a dynamic subject, it is important that we are able to analyze, adjust and optimize our pricing strategy to be competitive in the market. This can be totally achieved with Omnia. There are several features within Omnia that can be used to cater to our needs.
3. Integration: So far the integration between Omnia and our internal system have been running smoothly with minimal disription.
4. Support: Omnia is responsive, knowledgable and always ready to support. Review collected by and hosted on G2.com.
So far it has been smooth so no comment here Review collected by and hosted on G2.com.
Omnia gives us the opportunity to build and easily customize our pricing strategy, which we managed manually before using Omnia. It gives great insights in our competiton and it's helping us stay price competitive. Our Omnia team is always very helpful. They support is quick and friendly each time. In the beginning of our coorporation some features were not available in Omnia 2.0. The support team was always open for feedback and tried to help us find a different (custom) solution or included our wishes on the Omnia backlog. Looking forward to continue our partnership and to see the Omnia 2.0 tool being further optimized. Review collected by and hosted on G2.com.
So far not really anything to dislike about Omnia. Review collected by and hosted on G2.com.
We don't have to check the prices by hand. It's something we use everyday so I am very happy to have it. The prices comes in a perfect list. It's clear why the price is like this and it is always possible to change a rule when needed. I think we could do more with it but for now the basics are good! Also the support of Rara is very good. If we need something we just have to send an email. She always makes time for us as fast as possible by mail or calling. Great work! Review collected by and hosted on G2.com.
The least helpfull is that it is not possible (yet) to see if a product is a promotion price for a week at the concuration website or a normal price. Sometimes we wouldn't like to go with a promotion price from the other website.
It's a little complicated to make something new in the trea by ourself but with teh help of Rara everything it works very good. Review collected by and hosted on G2.com.
I am very happy with the Customer Success Manager. Ours (Milena) is fast in replying and reacting to things. Whenever we need something she supports us and let us know what is possible and what it´s not. Review collected by and hosted on G2.com.
I see improvement when crawling Google, Patagona misses things like : competitors on different buckets as us or competitors displaying prices without VAT. Review collected by and hosted on G2.com.
Omnia helps us to roll out and adjust our pricing strategy. They help to map out the market prices and that way we can quickly respond to changes in the market. Review collected by and hosted on G2.com.
What Omnia can do even better is personalizing accounts. For example, it is important to be able to offer different options in the pricing strategy for each customer. At the moment, the options for personalization are still somewhat limited. Review collected by and hosted on G2.com.
The support that Omnia team provides: pro tips on how to get most out of the system and speed of their reaction. Review collected by and hosted on G2.com.
I can't really complain. Omnia is very agail is solvign any issues that might pop up along the way. Review collected by and hosted on G2.com.
It provides us a lot of insides about the retail market where are products are sold. We learn who are price leaders and followers in our market and this helpes us to get better knowlegde about the dynamics. Next to this we can better advice our customers to position our products into the market. Review collected by and hosted on G2.com.
We offer a lot of products in the same range with a different EAN. This makes is for us a little more diffecult to track the prices. This is an branch issue, but it would we great if Omnia provide a solution were you could combine EAN's to one price point if they are the same for the samen product range. Review collected by and hosted on G2.com.
Building customized strategies for each brand to keep up with the competition and optimize our profits. The Omnia team helped us understand the tool and its functionalities step by step. Review collected by and hosted on G2.com.
The reports of each website are separate; one account for all the websites should be easier to work with. Review collected by and hosted on G2.com.
Customer support is the top experience for me using Patagona, Milena Berdelsmann have been a great support and counter part during the past 6 month. The tool itself is also very easy to use and has the basic features that we are usually relying on for price crawling. Review collected by and hosted on G2.com.
The fact that there are things like slow loading time, coverage issues with google shopping or idealo. Review collected by and hosted on G2.com.
They give a good overview of the prices in the market, with many KPI's und business relevant details Review collected by and hosted on G2.com.
The handling might be a bit easier and more intuitive Review collected by and hosted on G2.com.
