--- title: Olark Reviews meta_title: 'Olark Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 224 reviews by the users' company size, role or industry to find out how Olark works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 224 scale: '5' date_modified: '2026-07-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Olark Reviews **Vendor:** Olark **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.3/5.0 **Total Reviews:** 224 ## About Olark Olark live chat is the easiest way to boost your sales, help solve issues and understand your customers. Give your customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark is WCAG 2.0 AA compliant, accessible, and GDPR ready. ## Olark Pros & Cons **What users like:** - Users appreciate the **nice interface** of Olark, enhancing the experience for both admins and users alike. (1 reviews) - Users appreciate the **nice interface** of Olark, enhancing the experience for both admins and users alike. (1 reviews) **What users dislike:** - Users face **billing issues** as they must pay to export transcripts individually, lacking bulk export options. (1 reviews) ## Olark Reviews ### 1. Great way to manage traffic to your website **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2018 **What do you like best about Olark?** I love being able to reach out to my website traffic. It is an easy way to answer any questions and make a personal connection with people to retain them. **What do you dislike about Olark?** There is absolutely nothing I do not like about Olark. They let you customize your conversation box so you can make it according to your needs. **Recommendations to others considering Olark:** Its a great way to reach out to your website visitors. If you are not available then they can leave you a message so you can reply and reach out to them. I highly recommend it. **What problems is Olark solving and how is that benefiting you?** It helps businesses reach out to the website visitors. ### 2. User friendly interface for chatting with customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2017 **What do you like best about Olark?** I like the easy to use interface on the user end and on the customer side. It's easy to navigate . **What do you dislike about Olark?** I honestly don't have too many dislikes. I really enjoy the platform. I wish maybe there were some improvements available for the transfer function, but besides that I'm pretty happy. **What problems is Olark solving and how is that benefiting you?** Being able to reach the customer not on the phone is a very useful function and Olark is very useful in being able to achieve this. ### 3. With Olark,I knew just what I was paying for. **Rating:** 4.0/5.0 stars **Reviewed by:** Chamakhe M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2017 **What do you like best about Olark?** I love the user interface ; very self explanatory.Navigation was straight forward and easy to understand.Chat triggers too were effective. **What do you dislike about Olark?** We had issues with customization.Having used alternative programs,there was the feeling more needs to be done customization wise,especially as it relates to pre-chat survey and chat queue. **Recommendations to others considering Olark:** TAKE A TRIAL FIRST ALONGSIDE OTHER RIVAL PROGRAMS AND SELECT THE ONE WHICH WORKS BEST FOR YOU. **What problems is Olark solving and how is that benefiting you?** We converted regular website visitors to customers.This visitors ordinarily would had bypassed our product if we werent live to answer their questions. ### 4. Cheap, no frills, gets the job done **Rating:** 3.0/5.0 stars **Reviewed by:** Luke F. | Senior Director of Customer Success, Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2017 **What do you like best about Olark?** Olark is by far the cheapest option out there. They get the job done. **What do you dislike about Olark?** They don't have a lot of things build in for automation such as high quality chat bots etc. They are the discount airline of chat providers **Recommendations to others considering Olark:** If you are looking for something no frills. Olark is a solid option. If you want to deflect contact etc. you will have to go with something higher end **What problems is Olark solving and how is that benefiting you?** Chat support ### 5. Olark has been a useful tool to us thus far. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about Olark?** I really enjoy that you can use API's to integrate Admin access on our end within Olark. **What do you dislike about Olark?** Sometimes the Analytical reports will not email to me in a timely manner. **Recommendations to others considering Olark:** It's an extremely useful tool for implementing a chat feature within your company. **What problems is Olark solving and how is that benefiting you?** It allows us to chat with our customers - therefore offering quicker support than traditional methods. The ease of communication is excellent, and our customers are big fans of the chat feature. ### 6. Easy to Navigate **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2017 **What do you like best about Olark?** Ease of use; very intuitive. Can easily search transcripts for previous conversations and integrates well with Salesforce. **What do you dislike about Olark?** Wish there was a way to direct chat to different teams; i.e. Sales vs Support **What problems is Olark solving and how is that benefiting you?** Great for assisting customers who are reluctant to get on the phone without having to deal with the slow pace of emails. Nice way for customers to reach out for quick questions as well. ### 7. Olark is a bare-minimum experience, but helpful in working with users **Rating:** 1.5/5.0 stars **Reviewed by:** Wade H. | Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2017 **What do you like best about Olark?** It's simple. There is a low barrier to entry for new users. I wish it could do more in terms of sending content to the user, but it's reliable and it works. **What do you dislike about Olark?** The content we can send is limited. It would be awesome to be able to send photos, GIFs and other content to the user. I also wish the chat bug was a bit smaller and/or we could push it around the screen depending on the page. **Recommendations to others considering Olark:** Take full advantage of your own tutorials sites. Make bitly links and make shortcuts in Olark for faster chatting. **What problems is Olark solving and how is that benefiting you?** I like Olark for communicating with users as they use our product live online. The benefit we get is we are able to head off problems before the user has to call or email us for help. ### 8. Review of Olark **Rating:** 4.0/5.0 stars **Reviewed by:** Ali G. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2017 **What do you like best about Olark?** It's really clean and easy to manage different chats at the same time **What do you dislike about Olark?** The noise it makes. It's recently been updated I think and I can't stand the new noise. Small issue, no big deal, but it's annoying. **What problems is Olark solving and how is that benefiting you?** People who want information regarding general questions that don't want to call or email in, get a quick answer promptly. ### 9. Overall pretty good free live chat program **Rating:** 3.5/5.0 stars **Reviewed by:** KwikBoy M. | Order Fulfillment Manager, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2018 **What do you like best about Olark?** Easy to use and communicate with customers **What do you dislike about Olark?** Integration is kind of a pain and you need to use a third party app to utilize **Recommendations to others considering Olark:** There are better options out there that may cost a few bucks **What problems is Olark solving and how is that benefiting you?** It's helpful to quickly communicate with customers and either close sales or offer support ### 10. Easy Chat Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Bjørn J. | Director of Customer Engagement, Philanthropy, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2017 **What do you like best about Olark?** It's really easy to connect Olark to Zendesk, so this way, there's always a place for messages to go. **What do you dislike about Olark?** Nothing at all. It does what it's supposed to do in a simple manner. **What problems is Olark solving and how is that benefiting you?** Direct chat and always having an outlet to chat with us as a customer. ### 11. Olark, exceptional human interaction tool **Rating:** 5.0/5.0 stars **Reviewed by:** Sean L. | CEO/Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2017 **What do you like best about Olark?** The API. Olark has always had a great api which makes integrating their product with products like ours (ActiveDEMAND) very easy. Our team has been very happy with how easy it was to build a solid, deep integration. **What do you dislike about Olark?** Olark's focus is human interaction. I think having the ability to integrate chat bots would be a great next step. **What problems is Olark solving and how is that benefiting you?** We were looking to integrate a live chat solution with our marketing automation. As our platform is an advanced personalization automation system, we believed great intelligence can be gathered on the website using chat. Olark delivered. ### 12. Useful but could be better **Rating:** 5.0/5.0 stars **Reviewed by:** Brian C. | Customer Service Representative, Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about Olark?** Easy to chat with customers and clients. **What do you dislike about Olark?** The inability to transfer a chat to word or an email. Have to cut and paste and formatting is a pain. **What problems is Olark solving and how is that benefiting you?** Easy for customers or clients to contact us if lines are full. ### 13. Extremely User Friendly Chat! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2017 **What do you like best about Olark?** Olark allows you to create easy shortcuts to use in your chats! Instead of typing each question or comment, I can preload shortcuts so that I only need to type a character! The chat's ability to tell a location and whether or not the visitor is a current or new customer is also extremely helpful! The integration with Salesforce is awesome! Leads get pushed directly to our CRM **What do you dislike about Olark?** Sometimes the chat can lag the correct page that the visitor is on. But other than that no complaints! **Recommendations to others considering Olark:** Super easy to use! The integration with Salesforce has been so easy to push leads directly into my CRM! **What problems is Olark solving and how is that benefiting you?** The ability to talk to potential new customers through the chat is great! I am able to answer questions for prospective customers, and identify those that are current customers! ### 14. Using Olark to better serve customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2018 **What do you like best about Olark?** I like the friendly interface of Olark and the ability to track analytics easily. **What do you dislike about Olark?** As a business user, there really is nothing I dislike about Olark. **What problems is Olark solving and how is that benefiting you?** Providing service to customers who search products on our website. We answer any questions that they may have. ### 15. Great platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Ma-Keba F. | Senior Sales Development Representative, Accounting, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2017 **What do you like best about Olark?** Chats still go through when no users are active on the site, so we can still see who reached out to us when we weren't in the office and attempt to follow up with them. **What do you dislike about Olark?** No real dislikes, but it would be awesome is there was a mobile version (an app) so that we can chat with prospects on the go. **What problems is Olark solving and how is that benefiting you?** Connecting with inbound leads. Has helped us with setting appts for ppl that we probably normally would speak with if they didn't call us. ### 16. Olark is a great chat plugin for any websites. **Rating:** 4.0/5.0 stars **Reviewed by:** Chad B. | Solutions Director, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2017 **What do you like best about Olark?** I love the ease of use with Olark. It's a simple tool but offers plenty of robust features to chat with customers who are viewing my web page. I'm able to archive and retrieve chats from previous customers and view them all in a clean format. **What do you dislike about Olark?** I don't dislike much about Olark, but it doesn't seamlessly connect with HubSpot, which makes keeping transcripts in one place, with a specific contact, a bit challenging. **Recommendations to others considering Olark:** Look at this tool combined with your CMS and CRM, and make sure that they all integrate seamlessly. **What problems is Olark solving and how is that benefiting you?** We are currently using Olark to chat with visitors on the company site. It's beneficial becuase we are able to chat in real-time, with instant qualifications to potential clients. ### 17. Great platform to speak with clients on website **Rating:** 4.0/5.0 stars **Reviewed by:** Jonathan C. | Inbound Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2018 **What do you like best about Olark?** Ability to see who is on website and easily chat with them when prompted. **What do you dislike about Olark?** Sometimes the platform lags a bit, but it’s not bad. **What problems is Olark solving and how is that benefiting you?** Communicating with clients on the website. Quick contact leads to conversions. ### 18. Very easy to use and well organized product. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2018 **What do you like best about Olark?** The chat flow, the way in which chats come in. **What do you dislike about Olark?** I wish you could change the homepage screen. **What problems is Olark solving and how is that benefiting you?** Customer service work and help with software. ### 19. A great experience that could use some tweaks **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2017 **What do you like best about Olark?** Incredibly customizable, with an easy-to-use interface. **What do you dislike about Olark?** No native Windows app, which makes it hard to use some of the features that they only offer on web. **What problems is Olark solving and how is that benefiting you?** Giving customers an option for live contact with support representatives, in a format that is more efficient for the team to handle. ### 20. Use plank on a daily basis **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2018 **What do you like best about Olark?** It makes communicating with potential clients much easier, and makes us more approachable **What do you dislike about Olark?** Notifications are sometimes easily missed **Recommendations to others considering Olark:** It’s a great tool **What problems is Olark solving and how is that benefiting you?** Increase number of new clients ### 21. Olark Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2017 **What do you like best about Olark?** A major perk of Olark is the ability to search past conversations. This allowed us to follow up with customers after the chat. Additionally, we learned more about the needs of our customers and were able to identify trends that influenced our priorities. Another bonus is its integration with Zendesk, which we were using already for offline support. **What do you dislike about Olark?** Connectivity issues were a problem. We would appear to be offline during hours that we guaranteed support for our users. Often times the "fix" was a process of clearing the cache, cookies, and changing settings, hoping that something would work. This all takes time and users would get really frustrated, which can hurt a business's reputation. **Recommendations to others considering Olark:** In addition to reading these reviews, check social media. For example, Olark has two twitter accounts (@Olark and @OlarkSupport) one to promote content and the other to monitor the status. Make sure that their content aligns with your team's goals and growth. **What problems is Olark solving and how is that benefiting you?** Olark allowed my team to quickly address questions and issues that users had in real time. It was an amazing development for us, as customers saw this as an additional value. Being better informed allowed us to shift our focus and priorities based on their needs. ### 22. Olark Review **Rating:** 5.0/5.0 stars **Reviewed by:** Alexa L. | Director of Human Resources, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2017 **What do you like best about Olark?** great company feature for clients to be able to message us right away **What do you dislike about Olark?** there pretty much always needs to be someone managing the olark messages because customers can inquire any time of day **What problems is Olark solving and how is that benefiting you?** tremendously helps our customer support ### 23. Olark Is Very User Friendly!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2018 **What do you like best about Olark?** How easy it is to use! It never crashes, ability to add personal shortcuts! **What do you dislike about Olark?** When I end chats at times it seems to not work then I have the same person chatting me hours later **Recommendations to others considering Olark:** It is very user friendly **What problems is Olark solving and how is that benefiting you?** Customer questions. Chat is great! If the phone lines are busy chat is a great alternative! ### 24. Helpful database and support **Rating:** 3.5/5.0 stars **Reviewed by:** Carlin T. | Next Steps Coordinator, Religious Institutions, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2017 **What do you like best about Olark?** Ease of use is probably the #1 likability factor I have using Olark. **What do you dislike about Olark?** System preferences would be what I would describe as what I dislike most. **What problems is Olark solving and how is that benefiting you?** Communication division between customers and employees. ### 25. Great product and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Michele M. | Executive Director, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2017 **What do you like best about Olark?** Support is excellent. Product is very stable and reliable. It is easy to use and service is very consistant. We have used this product over 1 year. **What do you dislike about Olark?** Wish it had more features, but it is a growing company and I like their dedication. Would like a client assist feature. They used to have it, but are not offering it anymore. **Recommendations to others considering Olark:** If you are looking for a consistant, stable program for live chat within your product or Website, Olark is a great product. The client services are excellent and our company has been very happy with OLark. **What problems is Olark solving and how is that benefiting you?** We use O'Lark every day inlive chat of our product. I have not had many issues while using this product. Mostly minor and the team will take care of them quickly. We also use Olark on our website for people who are interested in our software. ### 26. Great way for instant chat on your wesbites **Rating:** 4.0/5.0 stars **Reviewed by:** Cassandra S. | Community Director, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2017 **What do you like best about Olark?** Gives members a chance to ask questions as they browse their member site - so you can quickly help manage any concerns or answer questions. Transcripts that get sent after the chats are also helpful for record keeping and following up. **What do you dislike about Olark?** It is a little difficult to add the specific teams (so that your team gets directed to the questions you can answer, and sales goes to sales, etc) to your website when you start the process. We needed tech team support and I wish it was just someone more intuitive to use the add-on. **Recommendations to others considering Olark:** Definitely worth checking this out, seeing what this integrates with. There are many chat services on the market, so just research a handful and pick what works best for you. **What problems is Olark solving and how is that benefiting you?** On-demand customer support. Gives an avenue for reporting any issues immediately so we can ID them and work more quickly to getting them solved. ### 27. Great for team chats **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2017 **What do you like best about Olark?** It's easy to use and ping in. I like that it gives me the option at the end to send a copy of the chat transcript to my email in case I need to reference it later. **What do you dislike about Olark?** When it goes down, it's impossible to get in touch with the person I need. **What problems is Olark solving and how is that benefiting you?** Chat with resolution team ### 28. Olark is Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2017 **What do you like best about Olark?** I like that you can send the chat to Freshdesk on command. **What do you dislike about Olark?** I don't like that it lets the customer rate the chats. They don't know what they're talking about. **What problems is Olark solving and how is that benefiting you?** Olark is good for quick problems that the support team can solve: people asking questions, people doing something on our website and needing instruction, etc. It more efficient to use Olark than to talk on the phone or respond to an email for these types of problems. ### 29. Extremely User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2017 **What do you like best about Olark?** Olark is extremely easy to use. It boots you off automatically if you forget to log out and don't respond to a chat within a few minutes. It pop's on your screen when anyone chats you like how an IM or Google Hangouts would. **What do you dislike about Olark?** There's nothing to dislike about olark. It's simple, straight forward, and easy. **What problems is Olark solving and how is that benefiting you?** We have a lot of traffic on our website and not everyone is calling in. With Olark we are able to chat with more of our customer base. ### 30. Easy to use with great customisation options! **Rating:** 5.0/5.0 stars **Reviewed by:** Irena B. | Community Coordinator, Computer Games, Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2016 **What do you like best about Olark?** Clean looking, easy to use and understand even if you are just starting in Customer Support role where tools sometimes seem to be quite complicated. It easily integrates with your company's website or other frameworks. I also like that I get automatically signed out of it if I forget to do that. **What do you dislike about Olark?** I haven't encountered anything so far that I dislike about it. Perhaps from the Operator side of things, expanding / adding navigation menu to get to the admin area of things would be useful. **Recommendations to others considering Olark:** This is so far the best LiveChat support system that I've used so far. It's very affordable and if you are still unsure whether you'd like to pay for it, you can trial it for 14 days. Olark has a great community and support, so if you are experiencing any issue be sure you will receive assistance. They also have great help articles as well as Olarkacademy. **What problems is Olark solving and how is that benefiting you?** Great solution for providing first contact Customer support. ### 31. Simple, Easy to set up LIve Chat Service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2017 **What do you like best about Olark?** Olark is super simple to implement and get running with. Once you initially set up your preferences this is pretty plug and play and works as you would expect. Interface is wonderfully customization and the company n general is a delight to work with due to their fantastic customer support and documentation. **What do you dislike about Olark?** The dislikes I have mainly stem from our organizations outgrowing of the platform. We are in desperate need of a queue which Olark does not have and I don't foresee them having for some time. They also do not have a robust API which would allow us to create custom dashboards and tap into data housed within Olark to display to our team. Uptime has also been lacking in the past 6 month. We rely on our live chat for our customer support and when customers are not able to get in to chat with us it's not a pretty sight. Olark is always very responsive and great about updating when they have an issue, sadly this has been more often than one would expect. And finally we have seen buggy issues with the way chat times are calculated resulting in statistics such as average chat time really worthless as chats do not close properly and thus it seems they continue forever. **Recommendations to others considering Olark:** If you need a simple, delightful live chat feature for your site Olark is the right app for you. However if you need something more robust and able to handle a queue I would look elsewhere unless things change. **What problems is Olark solving and how is that benefiting you?** We use Olark to handle our on site live chat in support of our SASS product. ### 32. Excellent **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2018 **What do you like best about Olark?** It makes exchanging info with customers Quick, easy to learn, effective. **What do you dislike about Olark?** I wish I could make the chat box larger when I’m typinf a longer reply. **What problems is Olark solving and how is that benefiting you?** Communication with customers ### 33. Great tool with easy integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2017 **What do you like best about Olark?** This tool was a snap for my engineering team to integrate into our CRM. **What do you dislike about Olark?** That I cannot pull reports based on avg handle time. **What problems is Olark solving and how is that benefiting you?** Customer response time and first resolution rate. ### 34. Simple product **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2017 **What do you like best about Olark?** Works best to support straight forward simple use cases. **What do you dislike about Olark?** Doesn’t support the intelligence routings based on agents availability and integration with other CRM applications such as Salesforce **What problems is Olark solving and how is that benefiting you?** Online chat availability for customers ### 35. Great Live Chat Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2018 **What do you like best about Olark?** The ease of use for live chat and short-keys that can be used when chatting **What do you dislike about Olark?** Periodic glitches display incorrect info **What problems is Olark solving and how is that benefiting you?** Live chatting with customers ### 36. Olark is great as a chat platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2017 **What do you like best about Olark?** Only our chat was run through Olark, and it was easy to adjust our settings and chatters to fit our needs. **What do you dislike about Olark?** We couldn't integrate with our help desk center. So we needed multiple platforms running at once. **Recommendations to others considering Olark:** Try and integrate it into your help desk for ideal use. If just need a chat center this is perfect for you! **What problems is Olark solving and how is that benefiting you?** We were easily able to chat customers at anytime. Proactive chats helped customers reach us first. ### 37. Great tool for instant on-site support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2017 **What do you like best about Olark?** Olark can be set up in minutes and it provides a simple but effective way to offer on-site chat support to your customers. **What do you dislike about Olark?** There are limitations to the customizations and setting up auto-responses is not a feature in the lower tiered paid versions. **Recommendations to others considering Olark:** I would give it a try since it is so easy to set up. Be sure you have at least one person from your team who is committed to monitoring it so that you realize the benefits. **What problems is Olark solving and how is that benefiting you?** On-site customer support is incredibly important and Olark allows us to provide personal help at the moment of the purchase decision. ### 38. Great intergreation with Sirportly. **Rating:** 5.0/5.0 stars **Reviewed by:** Steven L. | Operations Manager - Customer Service Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2016 **What do you like best about Olark?** We joined it for integration with Sirportly, but found it fantastic easy to use, cuts down on support tickets and has a fantastic tracking and CRM integration. **What do you dislike about Olark?** minor things like can't make it bigger on the user side, if they're sending us large amounts of text it fills up their page pretty quick and same with responses. making it hard to read - BUT, you can send them an email of the transcript showing everything so its a minor thing but it comes with a work around. **Recommendations to others considering Olark:** If you're looking for a non-invasive to the website code - great tracking feature and easy to customise chat for your website. Olark 100% **What problems is Olark solving and how is that benefiting you?** it's great for giving the customer an instant update. ### 39. Good Chat tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2017 **What do you like best about Olark?** I like that you can choose how many chats you want open at one time **What do you dislike about Olark?** It was really hard to get signed in the first time **What problems is Olark solving and how is that benefiting you?** Customer support, being able to talk to them right away solves problems faster ### 40. A great chat tool! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2017 **What do you like best about Olark?** Olark was easy to setup and even easier to use. Customers can quickly get a response and interaction with them makes it a friendly experience. **What do you dislike about Olark?** There's not much to dislike - maybe some more custom options would be nice. **Recommendations to others considering Olark:** If you need an easy to install and easy to use chat product this is it. Olark gives your sales/support team a simple tool to make customer interactions friendly and simple. **What problems is Olark solving and how is that benefiting you?** Olark gives a business a great solution to communicate with their clients at a moment's notice. Everyone understands how chat works and this solution gets the job done. ### 41. Great Value **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew P. | Marketing Director, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2016 **What do you like best about Olark?** Olark has a wide array of functions that make it a very valuable live chat platform. Previously, we used LiveEngage by LivePerson, and were very disappointed with its integrations and functionality. With Olark, our sales staff is able to proactively engage website visitors, take them on guided tours of the website, hand off chats to other operators, and use web hooks to import data easily into our CRM (we use Velocify). Their support has been exceptional as well - and all at 1/4 the price we were paying for LiveEngage. **What do you dislike about Olark?** My only complaint about Olark is that they still haven't figured a way around ad blockers. With increasingly aware internet users, ad blockers have become more prevalent. To have our live chat service be blocked for those users is disappointing. I'd hope that this is something they're actively working on, though they expressed little concern when I brought it up to them. **Recommendations to others considering Olark:** Go for it. You're unlikely to find a better product for the money. High-traffic enterprise companies could potentially benefit from a more advanced software, but Olark solves all the basic needs for a SMB. **What problems is Olark solving and how is that benefiting you?** Olark solved two major business problems for us - one being that it corrected the major flaws of our previous software by giving us a much wider array of functionality. The second was that it made it a lot easier to prove ROI from live-chats and justify the ongoing cost to executive management. Between its low price point and huge array of features, Olark is a great value. ### 42. Easy to get started, easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Magda W. | Author, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2016 **What do you like best about Olark?** How easy everything is. Installation on the site is super quick as is setup and changes. Adding new team members is fast, as is monitoring conversations. If you have a small-ish team you want engaged on chat, you should 100% use this tool. If you have bigger teams (10+) then read other reviews because I haven't used the teams feature yet. But considering how easy everything else is on Olark, I would be surprised if teams is any different. **What do you dislike about Olark?** Nothing. I really love this tool. If there's an improvement I would make, it's to make finding various settings a bit more intuitive. They aren't always where you'd expect to find them and there's no quick search to figure out it. It's not a drama though - just adds a couple clicks while you look for it. **Recommendations to others considering Olark:** You should try it, especially if it's your first chat tool or if you don't like your current one. Olark is incredibly easy. **What problems is Olark solving and how is that benefiting you?** We want to make sure we can answer customer questions as they have them. Olark helps us do that in real time. It helps us engage customers at the exact moment they are considering our product. ### 43. Simplistic Chat Service **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2017 **What do you like best about Olark?** It's pretty straightforward and easily customizable, for admins. I enjoy that its somewhat basic, because you don't have to worry about getting too complicated. It does have the basics, like showing where the user came from, or what page they were viewing. FAQ's were hosted by an external tool, however it was still easy to refer them to it, and it was easy to have canned responses. There was no auto-greeting however which could use work. **What do you dislike about Olark?** The internal support team is not all that helpful, and some features just aren't available, which is disappointing. Emailing to our users was a big one, as well as assignment to specific admins. Additionally, it opened a new conversation every time a user chatted, which means there was no conversation flow/not able to refer to previous messages. **Recommendations to others considering Olark:** If you're looking for quick-fix, this would be the product. Otherwise, there's many other alternatives out there. **What problems is Olark solving and how is that benefiting you?** Customer communication. ### 44. Great way to connect to our customers in real-time **Rating:** 4.0/5.0 stars **Reviewed by:** Nicole N. | Senior Community Manager, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2016 **What do you like best about Olark?** It makes it easy for different members of our company to connect with our customers when they need us. The transcript being saved and sent to appropriate people is also extremely helpful for keeping records. **What do you dislike about Olark?** Sometimes messages go to multiple people on our team who are signed on, or if they get kicked out and come back on they get reassigned. Causes some confusion. **Recommendations to others considering Olark:** Use the shortcuts! They make answering common questions so much easier. **What problems is Olark solving and how is that benefiting you?** Being able to answer our customers' questions and concerns immediately, rather than making them wait. ### 45. Easy to setup, easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2017 **What do you like best about Olark?** The ability for us to add it to our existing websites, where ever we wanted was extremely easy. **What do you dislike about Olark?** There aren't as many "detailed reports" as with some other chat products. But what is there meets my needs. **What problems is Olark solving and how is that benefiting you?** Instant, real-time support and sales assistance for our customers. ### 46. Easy integration, great features. Instant customer feedback **Rating:** 4.5/5.0 stars **Reviewed by:** JoAnna C. | President, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2016 **What do you like best about Olark?** Easy code integration into our ecommerce website. Easy learning curve. Follow the customer as they browse. Looks good, works even better. Away times are useful too. **What do you dislike about Olark?** Nothing I can think of. Except maybe more of a way to save past customer details. **Recommendations to others considering Olark:** Go for it. It's not going to let you down. **What problems is Olark solving and how is that benefiting you?** Having the ability to see who's on your site is also valuable, even if they don't interact, you can see what pages people spend time on. You can reduce cart abandonment too, if someone has a question in their late stage of the buying process. I like Olark because it has all of the features I want, and it's a great value. ### 47. Olark Helps Agency Respond To Live Chat **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2016 **What do you like best about Olark?** Our agency was looking to add a click to chat function and we didn't want to break the bank. My team reviewed several competitors and landed on Olark based on useability and price. **What do you dislike about Olark?** Some of the other competitors were more sophisticated and offered more templated responses, but for the money we are satisfied with the product. **Recommendations to others considering Olark:** We are satisfied with the quality of the product for the price point. We currently have 2 managers, so it's not super expensive for my agency. **What problems is Olark solving and how is that benefiting you?** We wanted to be able to have a chat function on our agency's site so that we could showcase what web and dev work we've implemented for our clients. Practice what you preach. We have actually had a couple of prospective clients respond in live chat, so it has been a selling tool for us thus far! ### 48. Great program, great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Jerod J. | Marketing Manager, Business Supplies and Equipment, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2016 **What do you like best about Olark?** Immediate and friendly customer service whenever a question arises **What do you dislike about Olark?** Difficulty and expensive to customize appearance (beyond very simple adjustments) **Recommendations to others considering Olark:** It works out of the box, unless you're wanting to do extensive customizations. If so, be prepared to pay quite a bit more. Unfortunately there's currently not a great solution for the small business that wants the chat box to match their branding perfectly. **What problems is Olark solving and how is that benefiting you?** Having chat available for our customers is extremely helpful in selling our products - we're a forklift and warehouse supply dealer, and most of our products are complex. Chat has provided a way for customers to quickly and easily do research, making them more likely to buy! ### 49. A perfect tool to acquire and retain customer **Rating:** 5.0/5.0 stars **Reviewed by:** Praveen K. | Business Development Manager- North India, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2016 **What do you like best about Olark?** Consider a scenario where each company is competing to get new business and retain the existing one in online business domain. Business to be anything e-commerce, online customer support etc.; Olark is the best live chat tool to provide smoother and happy experience for you customers. (1) Grabs customer's attention: It's UI catches the attention of your customers to get connect with your support team. (2) Behavioral/Sentimental Analysis: The behavior of customers is traced and could be used to analysis to know their sentiments. **What do you dislike about Olark?** Although it is a very light tool but compatibility with applications designed on older technology is a challenge. Also due to high number of upgrades, the API changes frequently. So integration needs to be taken care of. **Recommendations to others considering Olark:** It's a brilliant tool for all the companies in the online domain as it's beautiful and too easy to use for customers. Also it's one of the cost effective solution for interacting with the customers. **What problems is Olark solving and how is that benefiting you?** For all the visitors on our company website and the existing customer support tool; we have integrated Olark. It provides the instant and fast conversation. It's so easy for customers to use that the existing raise their tickets/queries via Olark only. It's improving customer satisfaction and therefore, sales. ### 50. Great for interacting with website visitors **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2017 **What do you like best about Olark?** I like being able to chat with someone visiting our website right away **What do you dislike about Olark?** I dislike that you can't tell sometimes who a person is, it only shows the location they're visiting the website from **What problems is Olark solving and how is that benefiting you?** Solving an issue of being able to interact with someone researching our product right away ## Olark Discussions - [What is Olark chat?](https://www.g2.com/discussions/what-is-olark-chat) - 1 comment - [View Olark pricing details and edition comparison](https://www.g2.com/products/olark/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-12+20%3A00%3A29+-0500&secure%5Bsession_id%5D=21a327d4-f07b-47aa-ad75-858f068e4dc1&secure%5Btoken%5D=1e91ef3ade392409c951b61dd27c91527cbe44a1f9fa10dc7d922abe551890db&format=llm_user) ## Olark Integrations - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) ## Olark Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles ## Top Olark Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,715 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews)