# Olark Reviews **Vendor:** Olark **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.3/5.0 **Total Reviews:** 224 ## About Olark Olark live chat is the easiest way to boost your sales, help solve issues and understand your customers. Give your customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark is WCAG 2.0 AA compliant, accessible, and GDPR ready. ## Olark Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of Olark, making interactions easy for both admins and customers. (1 reviews) - Users love the **nice interface** of Olark, enhancing the experience for both admins and users. (1 reviews) **What users dislike:** - Users are frustrated with **billing issues** , particularly needing to pay for exporting transcripts individually instead of all at once. (1 reviews) ## Olark Reviews ### 1. Great idea bad timimg **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2018 **What do you like best about Olark?** The ease of use ans being able to see what my customers are buying **What do you dislike about Olark?** How quickly they boot you to inactive for lack of response 10 seconds is quick **What problems is Olark solving and how is that benefiting you?** Live chat and technical support on the spot before an order is placed. Has greatly reduced reshipments ### 2. A helpful addition to our website. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2018 **What do you like best about Olark?** I enjoy Olark and how we are able to connect with customers in real time. It's nice sending automated messages as well, even when we aren't available to chat. **What do you dislike about Olark?** Sometimes when I turn off a targeted chat it still shows up to site visitors. **Recommendations to others considering Olark:** Do it! **What problems is Olark solving and how is that benefiting you?** We are solving customer's problems and answering questions faster than ever before talking with them in real time. We have found that since we get to troubleshoot on the spot, we are able to make more sales because customers do not get confused and leave the site. ### 3. Perfect chat experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher G. | Vacation Planner, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2018 **What do you like best about Olark?** It is a great program, with lots to offer, and from what I have seen, the company is amazing to it's employees, which can effect the clients, since you can often tell based on customer service experiences. It allows us to keep track of all of our chats, as well as allows the guests to grade their experience. Plus it has generated a ton of new leads for us! **What do you dislike about Olark?** The only feature I wish existed was a way to put a chat on hold, or allow them to put their info in and let them know that someone will be with them momentarily, instead of getting multiple chats at once. We often have to all be offline to finish what we are doing, which doesn't allow the clients to use the chat feature. It would be useful for those companies, like us, the only usually have 2-4 people online at one time. **Recommendations to others considering Olark:** Make sure you will have enough staff to man it, in case you are getting a large influx of chats. It can be hard to handle 3 or more at one time. **What problems is Olark solving and how is that benefiting you?** It helps us catch those guests who don't want to call in and talk to someone real. We are able to give our information at the click of a button, and then eventually get more leads out of it. We require at least their email address, so they also get put into our mailing system, which also helps to generate leads. ### 4. Love Olark **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2018 **What do you like best about Olark?** Olark is great for businesses who have a chat function on their website! They make things so easy to chat with customers and the shortcuts are a must! **What do you dislike about Olark?** There is some lag in the chats sometimes, but that could have to do with my internet connection. **What problems is Olark solving and how is that benefiting you?** We use Olark mainly to help customers troubleshoot purchases that they are having issues with or clarifying any questions that they might have about our product. The instant messaging helps a lot with those who are out of the country and needing immediate assistance, or those who are uncomfortable calling in to talk to a representative. ### 5. Great for Customer Interaction! **Rating:** 5.0/5.0 stars **Reviewed by:** Destiny C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2018 **What do you like best about Olark?** I like that it's in real-time, you can see what the guest is looking at, and the short cuts make chatting very easy. **What do you dislike about Olark?** After 5 minutes if you have not responded to a chat it puts you away. **Recommendations to others considering Olark:** Definitely recommend it for guests to be able to ask small questions without having to call. Or for you to be able to get a guest on the phone if they have more complicated questions. **What problems is Olark solving and how is that benefiting you?** Since I am in sales, it helps us engage guests that would normally be surfing the web. I get commission only on calls over the phone, so I can disrupt their online booking by offering to answer questions over the phone. ### 6. Great Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2018 **What do you like best about Olark?** I like the easy outline of the website. **What do you dislike about Olark?** I do not have any dislikes! I think the entire experience is amazing and I would definitely recommend anyone to this site. They are just amazing and great! **What problems is Olark solving and how is that benefiting you?** I am solving customer service issues through Olark. ### 7. Lets chat **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2018 **What do you like best about Olark?** It is very user friendly and has the ability for anyone in our company to work with. It has helped out customers get a faster response to their questions or concerns for their visits, treatment and results. **What do you dislike about Olark?** It would be great to have a options for the customer to pick their language to better assist them in asking their questions or concerns. A translator button would be great. Over the years we have found that there are certain words that do not translate correctly. **Recommendations to others considering Olark:** Get a translation option **What problems is Olark solving and how is that benefiting you?** Customers language translations. ### 8. Easy to Use Olark **Rating:** 5.0/5.0 stars **Reviewed by:** Destiny C. | Vacation Planner, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2018 **What do you like best about Olark?** It is very user friendly. Very bright and colorful. I love the shortcuts ability! **What do you dislike about Olark?** I do not like that I can be logged out if I have not spoken to a customer within 5 minutes. If there was an additional notification sound or pop up that would be convenient. **Recommendations to others considering Olark:** It's a great way to be able to reach out to customers passively on your website, and be able to answer any questions they may have! Confusion is a guests least favorite feeling, and will what make them go to another site. **What problems is Olark solving and how is that benefiting you?** We are able to turn passive clicks on our websites and convert them to bookings. ### 9. Olark has some helpful features **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2018 **What do you like best about Olark?** I like the ability to transfer chats, see analytics on the team and chat into their support team. **What do you dislike about Olark?** Olark does not easily integrate its analytics into Salesforce. **What problems is Olark solving and how is that benefiting you?** Customer Support, live chat on our website to help customers with their issues in our software. ### 10. Simple to learn **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2018 **What do you like best about Olark?** Easy to understand interface. Great introduction to chat support. **What do you dislike about Olark?** There were several instances of okay being down, much so customers accused us of lying about or chat support hours. **Recommendations to others considering Olark:** If you're looking for user friendly product that's easy to learn, this is your product. **What problems is Olark solving and how is that benefiting you?** Connecting in real time with customers. Quicker solutions without the as immediate pressure of over the phone support. ### 11. Simple install **Rating:** 4.5/5.0 stars **Reviewed by:** Henri I. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2018 **What do you like best about Olark?** I like how easy this was to install on my site. The analytics are great - especially the integration with Google Analytics. I like several of the extensions and the possibility of integrating chat with other applications. I like that they have free trial. The chat interface and its behavior are customizable to match our site's look and feel and business workflow. You can define the number of users and get billed based on the actual number of users. You can go up and down on the number of of users depending on your needs. Olark's customer service is helpful and responsive. **What do you dislike about Olark?** This product affects page load speed (which slows down my site, although it's true of many website add ons). I wish the pricing was more affordable with larger number of users. I'd like to see more integrations with CRM's - especially with Zoho CRM. Pulling up transcripts is a little slow, but fortunately we don't need to do this very often. **Recommendations to others considering Olark:** Look for integrations with your CRM. **What problems is Olark solving and how is that benefiting you?** Helps conversion of website visitors to better sales leads. We are able to track conversions on Google Analytics which is quite helpful for optimizing our pages and even digital advertising. It's also works well when an agent isn't available to respond by taking a message via the chat window. It will send an email to us when someone wants to chat (and there is nobody available to take the call). ### 12. Good basic live chat system **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2018 **What do you like best about Olark?** The design is simple and easy to use, nice integrations with other products and services (like CloudApp and Slack), and easy customization. Great for most businesses and a way to test how effective a live chat feature could benefit your company website. Includes nice reports on how well your conversations with customers went and highlights areas of needed improvement. Olark customer support is great and super responsive. **What do you dislike about Olark?** Lack of customization options and minimal changes can be made by a developers standpoint. "One size fits all" function does not work for every business. We have run into some bug issues with responsiveness and overall function, but hasn't completely disabled use. It would be nice to have a better "team" experience where Olark users can join the same chat and take over the discussion if needed. Transferring the chat doesn't work as well. **Recommendations to others considering Olark:** Great easy to use product for most businesses. However, it lacks some features that other chat services have. For example, implementing bot features is difficult, customization and design options are extremely limited, and JavaScript can sometimes cause hiccups with your website platform or Olark chat itself. **What problems is Olark solving and how is that benefiting you?** A quicker and easier way for online customers to get questions answered and to voice concerns. Olark chat has easily boosted sales. We have recently launched a new website and had it not been for this live chat feature, we would not have been able to identify sales-impacting bugs in our site. ### 13. YoY Chat Bot Great for Tracking Trends **Rating:** 4.5/5.0 stars **Reviewed by:** Morgan T. | Sr. Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2018 **What do you like best about Olark?** Olark makes the conversation with the customer effortless and easy. With a polite bubble ping, the employee is not only notified of incoming messages but also able to reach out to existing users that have yet to reach out. You can push the customer to certain pages as well as allow them to share their screen with you. Simple commands using a "!" at the beginning allow for automated responses created by the admin. Transcripts easily upload into customer management platforms such as SalesForce to allow for documentation practices to be upheld. Each chat offers an opportunity to review at the end. This can be monitored by the admin on the home page when the admin logs in. Low chat scores are easily identifiable. Should off-hours be present or they just barely miss an available agent, the chat is swiftly converted into an e-mail that requires follow-up by an agent. **What do you dislike about Olark?** My preference would be for Olark to have its own built-in spell checking method. For example, if the agent had 1-2 typos, it would refrain from allowing them to click on send without fixing them. I would prefer that it would be advanced to check for incorrect use of words or grammatical errors. Although the normal computer program tracks this, I'd recommend installing an add-on to the web browser to ensure additional accuracy when managing a larger team. The notification integration is also poor as it can only be used in specific browsers. Desktop notifications need work. **Recommendations to others considering Olark:** Make sure your team has awareness of the notifications - I have found it is often hard to hear/follow when using a phone system on the same pair of headphones. **What problems is Olark solving and how is that benefiting you?** Olark made us available to our customers in as many forms as possible. For those that prefer online communication, it allows a safe and easy point of contact with freedom to speak without constraints that many chats give. You're speaking with a LIVE person - not a bot! ### 14. Best Live Chat Option **Rating:** 4.0/5.0 stars **Reviewed by:** Taylor H. | Support, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2016 **What do you like best about Olark?** Olark gives you the ability support your product via live chat. This is huge for our team as we get so many phone calls and emails from users about very small questions or requests that can be answered quickly. Phone calls and email are no where near as quick as live chat! Olark has an amazing interface and user experience. Olark also gives our team sufficient analytics on our users! Pretty awesome stuff. **What do you dislike about Olark?** I would like the ability to have multiple paragraphs in a response to a client. The number of seats you can buy is a bit frustrating, as it doubles from 4 users to 8 users. We have 6 potential users and would be paying for 2 extra accounts. We choose to just make due with 4 users on live chat. **Recommendations to others considering Olark:** From my experience, Olark is a top notch product from a top notch team. I highly recommend their chat feature. **What problems is Olark solving and how is that benefiting you?** My goodness! Live chat has tremendously allowed for our team to cut the volume of phone calls that some in from our customers. It gives our customers a quick and reliable way to reach us. **Official Response from Karl Pawlewicz:** > Hi Taylor - Thanks for the kind words about Olark! With regard to your comment about the number of agents you can purchase - we allow you to add and subtract users "a la carte" now, no more agent groups. So if you only need 6 agents - you only need to pay for 6 agents. You can add or subtract agents at any point in your billing cycle and your payments will adjust automatically. Pretty easy stuff! ### 15. A must have for b2b sales **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander V. | Account Development Rep, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2018 **What do you like best about Olark?** It is professional, very user-friendly. A useful way of boosting b2b sales. **What do you dislike about Olark?** So far I haven't run into any cons. Every once in a while it seems the chat timeout but might be my connection. **What problems is Olark solving and how is that benefiting you?** Gives me another alternative. I can qualify potential clients and stay focus on midsize to large companies looking for our Timesheet / Project Management enterprise software while visiting our site. ### 16. Great UI/UX **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Olark?** The interface on all pages is clean and well thought out. The controls are all extremely easy to manage as well. **What do you dislike about Olark?** The reporting is a bit difficult to play with and to export into our home grown system. **What problems is Olark solving and how is that benefiting you?** It allows us to handle multiple customers at the same time instead of being on the phone. It also allows us to freely pass customers to different agents which is a nice perk. ### 17. Great for answering client questions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Olark?** I like the ease of quickly answering clients questions while logged in AND while logged off. **What do you dislike about Olark?** I haven't found anything that I don't like yet **Recommendations to others considering Olark:** Easy to use, and there's nothing more positive than avoiding losing a client over confusion - Olark makes it easy for them to ask questions and you to answer questions! **What problems is Olark solving and how is that benefiting you?** Answering clients' questions that aren't able to be answered from the information on our website. ### 18. Great chat support widget **Rating:** 5.0/5.0 stars **Reviewed by:** Phil A. | Ecommerce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2017 **What do you like best about Olark?** Olark is simple to use and fairly unobtrusive visually (and I know you can configure the look to fit your site's motifs). It's a lightweight widget that we use for customer support on our eCommerce website. I like that it's configurable so you can have both live chat and after hours messaging. I also love the way chat logs are archived for easy reference. We have a large customer service team across several offices and it meets our needs admirably. It has a ton of integrations possible, so if you're way into Slack or Hubspot or Salesforce or whatever, you should be able to plug Olark into any of those things. Frankly, my company isn't even using it for lead gen and we probably should be. We're Hubspot fans over here and we haven't even scratched the surface with Olark and Hubspot integrations. **What do you dislike about Olark?** Honestly, I've never had any complaints about the service from either users on the site or our customer service team. **Recommendations to others considering Olark:** Obviously chatbots are all the rage now and I don't know how well Olark integrates with those since we aren't using that yet. It does integrate with Hubspot (which should have some bot features soon) and a webhook API so it might work with a chatbot but you'll have to do your research on that. We only use it with live reps and it works great. **What problems is Olark solving and how is that benefiting you?** We use Olark to provide real-time customer service via chat (and archiving of chat logs for research and training purposes) ### 19. Olark - the best chat system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2018 **What do you like best about Olark?** Olark is super easy to use and understand. My favorite extension is their shortcut feature. While chatting, you simply hit the semicolon key and all the available shortcuts will pop up. Their system is very modern and fun to use! They also have actions where you can transfer the chat to a different team member, block chatters, or tag a ticket to track issues! **What do you dislike about Olark?** I wish there was a way for an agent to send attachments. This would be super helpful to provide the best and fastest feedback for the customer. Also, there needs to be a way to change the subject of the emails they send you for the offline messages. **Recommendations to others considering Olark:** If you want a fun, easy to use and install system for your business, this is the best software you are going to find. **What problems is Olark solving and how is that benefiting you?** Immediate answers for our customers is our goal. Olark gives a targeted chat, which allows you to set up rules to pop up for specific customers. They also offer an offline version. From here the customer can submit a question and you receive an email to respond to. You can personalize the chat as well. You can change the colors, fonts and add names and pictures of your clients. I noticed that when we added a name, people stopped assuming that it was a robot. Olark also integrated with Google Analytics. This is great to see conversion rates. There is a way to email the transcript to yourself or the customer directly from the chat. Olark also has surveys. These are in real-time and the customer is notified once the chat ends. This is great to see immediate feedback. ### 20. Amazing app to allow customers to get help instantly! **Rating:** 5.0/5.0 stars **Reviewed by:** Sean L. | Freelance UX copywriter, End-user support , Public Relations and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2018 **What do you like best about Olark?** Integrates with our website and is immediate connection to problem solve or answer questions to our clients. **What do you dislike about Olark?** Sometimes there is a slight outtage and they let you know but I wish the notification were a bit bigger. **What problems is Olark solving and how is that benefiting you?** We use this daily for tech support and simple questions. Billing, tech, help articles, simple questions. Bugs and more. Customers don’t have to wait for an email to arrive and go back and forth. Mutually beneficial. ### 21. Olark Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2018 **What do you like best about Olark?** Great chat platform have use for over two years software is up-to-date and efficient between agents and the web **What do you dislike about Olark?** The lack of personal communication face to face **Recommendations to others considering Olark:** Yes **What problems is Olark solving and how is that benefiting you?** Better communication among employees ### 22. Olark a great tool for sales! **Rating:** 5.0/5.0 stars **Reviewed by:** Angelica D. | Gerente, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2017 **What do you like best about Olark?** it is a great tool, is easy to setup and use, it has a lot of features, I like the integrations with other softwares like mailchimp,the reports are very helpful because it shows a lot of important data. **What do you dislike about Olark?** I do not like that it cannot have an integration with a bot, I would like to have a bot integrated so I can have a frecuent questions database that the boot can answer before to call to an agent. **Recommendations to others considering Olark:** It is a great tool for communications with customers and improve online sales, easy to use and easy to setup. **What problems is Olark solving and how is that benefiting you?** We solve a problem in our web chat, must of the people do not like to register in a form, so we setup olark as our contact chat, and our sales were up inmediately. ### 23. Value for money **Rating:** 3.5/5.0 stars **Reviewed by:** Harshita K. | Member, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2018 **What do you like best about Olark?** The simplicity of the product that provides a seamless user experience. **What do you dislike about Olark?** There's not much innovation within the product while the competitors who charge way higher, seem to be adding a new feature with time. **Recommendations to others considering Olark:** If you are looking for a product that - 1. Can fit your budget easily 2. Not be an extensive, can-do-anything tool but provide the basics which fulfils your needs 3. Is simple to use and doesn't involve complex workflows You should implement Olark without a second thought. **What problems is Olark solving and how is that benefiting you?** We used Olark for support within the product and engagement with users who came on our website. We were able to succeed solving both using Olark. ### 24. Olark gets the job done but needs some work. **Rating:** 3.0/5.0 stars **Reviewed by:** Sommer C. | Sales Development, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2017 **What do you like best about Olark?** - Olark is great for chatting prospects via instant messaging. - It is easy to log a chat into the CRM I use with a simple command. - Transcripts from previous conversations are accessible within the platform. **What do you dislike about Olark?** - If a chat ends before using the command to log it into my CRM, you are unable to push the transcript into your notes easily. In order to log it at that point, you would have to copy and paste it into the CRM which just does not make any sense to me. - Olark's automatic log out feature is not very convenient. It logs you out after 5 mins of inactivity. **What problems is Olark solving and how is that benefiting you?** - Olark allows me to communicate with customers easily and quickly. ### 25. Game Changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle M. | Director Of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2017 **What do you like best about Olark?** This service has completely changed how we interact with prospective clients. There is a feature that prompts a chat with the prospect after so many minutes and has proved to be a total game changer for us. Also - to start the chat, the prospect is required to enter in a bit of personal information which allows us to capture their info and market to them again. **What do you dislike about Olark?** I do wish there was more customization available as far as the look goes. You also have to have a certain amount of users to be able to remove the Olark branding. **Recommendations to others considering Olark:** Give it a try with the free version if you are unsure. The premium features are more than worth it as well... capturing contact info, receiving an email of the transcript, additional customizations, prompt chats. I believe anything you can do increase your engagement with your prospective clients is win. Olark support is great. The chat is also very easy to use on the consumer end. **What problems is Olark solving and how is that benefiting you?** We are turning leads into prospective clients by engaging with them as soon as they visit our website. We are also able to capture their contact info and target market them once they leave the site. Our website leads have increased by ~80% just by adding the Olark chat feature. The cost is so low compared to the payout for us. **Official Response from Karl Pawlewicz:** > Hi Danielle - Thanks for the review! Probably worth noting that now you can remove the Olark branding any time you want (There's a small upcharge to do so, but it's cheaper than reaching the required number of agents). Just go here and follow the instructions: https://www.olark.com/help/whitelabel ### 26. Love the interface & API, but wish they had a desktop/phone app! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2018 **What do you like best about Olark?** I like their easy to use back-end interface. It is easy to make changes, and they have excellent reporting. I also love the option to get notified if someone adds something to their cart. The API makes it easy to customize to your needs. **What do you dislike about Olark?** I dislike that they do not have a desktop/phone app. I work with many tabs open, and it would be nice to have to have an Olark app on my toolbar. But this is not a deal breaker, I just created a favorites button to access Olark easily. **Recommendations to others considering Olark:** If you need to remove the branding, it is quite pricey. It will cost you about $59.00 monthly. **What problems is Olark solving and how is that benefiting you?** Olark gives us the ability to have a form on our website when we are offline. We find that customers are more likely to fill out the live chat form then send us an e-mail through our contact page. ### 27. Excellent Chat system **Rating:** 4.5/5.0 stars **Reviewed by:** Haley S. | Customer Service Assistant Manager, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2018 **What do you like best about Olark?** We are able to customize our customer experience and also that of our employees. We love having sample answers available and getting to limit ourselves to only 3 chats at a time. **What do you dislike about Olark?** There have been a lot of outages in the last few weeks. Olark support was helpful and reached out to us about the problems. **What problems is Olark solving and how is that benefiting you?** We are much more available for customers and many have said they appreciate this. ### 28. Olark, website chat and customer engagement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2018 **What do you like best about Olark?** Olark is a great way to engage with prospective customers and current users of your product. It provides a different method of engagement than the traditional email or phone-based contact. It also enables our company to more efficiently capture online prospects and solve simple support requests. **What do you dislike about Olark?** Solving more complicated issues via a chat feature can be difficult, and recently we have had issues with our customer base being able to access our chat via Olark. **What problems is Olark solving and how is that benefiting you?** Olark has helped to provide faster customer service to our user base, making our support team more efficient. It also helps us to engage with skittish prospects and set up demos to close future business. ### 29. Easy to use and effective live chat experience! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2018 **What do you like best about Olark?** I like the shortcuts Olark provides to deliver a quick response to the customer. **What do you dislike about Olark?** I dislike that it sends your message when you hit Enter. It's easy to send before you are finished typing your response. **What problems is Olark solving and how is that benefiting you?** Minimized calls we receive by answering customer questions via live chat. Customers appreciate the fast response to questions rather than calling or emailing in. ### 30. Olark, very user friendly & cost effective platform **Rating:** 5.0/5.0 stars **Reviewed by:** Quinton M. | Director Of Client Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2018 **What do you like best about Olark?** The platform is feature rich and keeps you informed of who you're communicating with. **What do you dislike about Olark?** There isn't much to dislike with the platform, but if I could change one thing, I'd add an app integration with my CRM so I don't have to have multiple browser tabs open. One for Olark & one for CRM. **What problems is Olark solving and how is that benefiting you?** General customer support from their PC or mobile browsers. End users can communicate directly with support staff to have a plethora of issues resolved; including sales information. ### 31. Great UI and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ian C. | Client Advocacy Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2017 **What do you like best about Olark?** The simplicity of the UI used as an operator, and on the viewers side is minimal but effective. **What do you dislike about Olark?** Sometimes Olark network may not be up but out of 1000 times logging in, this happens maybe 1 to 5 times. Not unreasonable. I also hope operator could send attachments. I also hope there could be a group chat feature for operators. **What problems is Olark solving and how is that benefiting you?** Quick and fast website loading allows for maximal speed when logging in as operator. 10/10 there is no issues on the viewer side of chat, where operators are able to work fast with auto prompts and commanges. ### 32. Great Integration with salesforce **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2018 **What do you like best about Olark?** Most of our chats are handled by a specific team so we don't always get to see what their day to day is like. With the sales force integration we can easily get a look into that to better assist our customers. **What do you dislike about Olark?** No major issues at the moment. If options are added in the future to further the salesforce integration that would be great. **What problems is Olark solving and how is that benefiting you?** Customer Support ### 33. Such an easy program for new chat users! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2018 **What do you like best about Olark?** I love how simple the system is to use and implement. It took us no time to get up and running and is such an amazing tool for our customers. Our Customers also love the quick easy solution for questions they have. If customers are on our website and have a question, they do not want any stumbling blocks on their path to purchase and this solves that issue! **What do you dislike about Olark?** We can’t easily transform a chat into our support system to create a ticket. Reporting is by extremely customizable either. **Recommendations to others considering Olark:** I highly recommend this chat program. It's extremely easy to install and the Mobile Version is clean and simple. We have DEFINITELY received our ROI out of this :) **What problems is Olark solving and how is that benefiting you?** Olark helps us answer questions in real-time in order to lessen the path to purchase. We are able to convert our customers much quicker by removing stumbling blocks. ### 34. A great chat service. **Rating:** 5.0/5.0 stars **Reviewed by:** Sanjit M. | Digital Marketing Strategist, Founder, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2016 **What do you like best about Olark?** You can customize the chat box however you choose, colors, logos, text, etc. It now has a mobile option so people on their mobile phones can chat. **What do you dislike about Olark?** Nothing at the moment. :) I started using this after a few products a few years ago and it seems to work very well. **Recommendations to others considering Olark:** A great way to be present and check in with new website visitors. **What problems is Olark solving and how is that benefiting you?** Trying to be available to potential clients when they want to chat with someone, maybe to ask a question, maybe just to get that warm and fuzzy feeling. ### 35. Focused Chat Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2018 **What do you like best about Olark?** Great tool. They focused on one area of customer support-chat, and ended upcreating a very good product that is laser focused on getting the job done. The pricing policy is simple, and stability is great. **What do you dislike about Olark?** I've heard of stability issues in the past but haven't experienced this. **What problems is Olark solving and how is that benefiting you?** Chat, Customer Support, Customer Service, Sales ### 36. Simple, but too buggy to be worth it **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2018 **What do you like best about Olark?** I like the simplicity of the platform. Very easy to navigate and not too many bells and whistles as to confuse you. **What do you dislike about Olark?** There are a lot of outages and all points of the day. They need to stabilize the product. **Recommendations to others considering Olark:** If you need chat available all the time, this is not the right service. if you can handle some outages, the price-point and simplicity could make it a good option. **What problems is Olark solving and how is that benefiting you?** Great, easy way to communicate with customers. Very intuitive interface makes it easy. ### 37. Olark is straight to the point. **Rating:** 4.0/5.0 stars **Reviewed by:** Abiola A. | Junior Software Developer, Logistics and Supply Chain, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2017 **What do you like best about Olark?** We needed a live chat program and Olark gave us just that and at an affordable price too. I like the ui of this program, it is straight forward and easy to navigate. We didn't have to spend days training our staffs on how to use this tool. They picked it up themselves within a day. **What do you dislike about Olark?** Olark doesn't yet have a mobile app. Thus our support team can't connect with customers on the move. **Recommendations to others considering Olark:** It may not be the best help desk program out there but it gives great value for its price and provides users with the basic features you expect from an help desk program. **What problems is Olark solving and how is that benefiting you?** Olark has helped us increase our user to customer conversion rate and also halved our services churn rate. ### 38. Olark **Rating:** 5.0/5.0 stars **Reviewed by:** Madalane L. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2018 **What do you like best about Olark?** It's easy to locate transcripts when needed **What do you dislike about Olark?** I do not dislike anything about it other than sometimes when it takes a minute to load, other than that,no complaints. **Recommendations to others considering Olark:** Very useful in an Operations setting especially for casework **What problems is Olark solving and how is that benefiting you?** locating duplicates cases of the same issues if a customer reaches out via Olark, we can resolve duplicate cases or help track old conversations to resolve new issues ### 39. Works for Small Business Loads **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2018 **What do you like best about Olark?** Olark has all of the functions you need to help customers quickly as long as you do not have a huge workload. **What do you dislike about Olark?** The aoftware seems to be down more often than I would like. Many times your 3 maximum customers turns into 1 for no apparent reason as well. **What problems is Olark solving and how is that benefiting you?** Having Live Chat is always a bonus for customers because they want their problem or question solved ASAP. ### 40. Olark is a straightforward live chat solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2017 **What do you like best about Olark?** I've enjoyed how easy it is to use Olark. It was simple to install on our website, easy to configure, and didn't take much time at all before we were live chatting with customers. **What do you dislike about Olark?** Olark lacks a mobile solution and doesn't offer strong alternatives through third party integrations. An integration with Slack is available, but there are some glitches. **Recommendations to others considering Olark:** Olark offers a handy guide that helps get you started. **What problems is Olark solving and how is that benefiting you?** We initially began offering live chat to customers so that we could solve their issues a little faster. One benefit is that as I have been talking to our users in real time, I am able to assess the situation faster and offer suggestions which help to resolve their core problem. ### 41. Great Chat Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Textiles | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2018 **What do you like best about Olark?** Easily assist customers, organized layout, able to see everything the customer is doing **What do you dislike about Olark?** not enough customization options, using multiple names/accounts at once gets tricky **What problems is Olark solving and how is that benefiting you?** Constant customer support, increased conversion rates ### 42. Such a great live chat program! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2018 **What do you like best about Olark?** We implemented this in a day and it was SO easy to install. You can customize it a bit to match your branding. The customer's portal and the admin's portal is super clean and easy to use. It gets the job done. **What do you dislike about Olark?** Reporting is not extremely customizable. They just added send a photo, which is GREAT. I wish admins can send photos back, but I Think OLARK is working on this already. Other than that, I do not have many complaints. **Recommendations to others considering Olark:** It also integrates with most web software programs like BigCommerce! Great news for us to keep track of customers :) **What problems is Olark solving and how is that benefiting you?** Increasing conversion rates, reducing customer service emails and time, improving customer satisfaction with quick access to questions/answers. ### 43. Olark - the king of chat!! **Rating:** 5.0/5.0 stars **Reviewed by:** Rachael M. | Sales Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2017 **What do you like best about Olark?** What don't I love about Olark? The easy to use software, amazing customer support and all around fantastic product make Olark easy to love and recommend! **What do you dislike about Olark?** Honestly, Olark is one of the best products that I've ever used! **Recommendations to others considering Olark:** Olark is 1--% worth the small investment that it takes to stay in constant communication with your clients and provide stellar customer service in real time **What problems is Olark solving and how is that benefiting you?** Constant communication with customers! Olark chat makes it easy to keep your customers engaged in real time! When using Olark, we saw our customer satisfaction skyrocket! ### 44. Simplistic, Yet All You Need **Rating:** 5.0/5.0 stars **Reviewed by:** Kaylee E. | Interim Head of Demand Gen, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2017 **What do you like best about Olark?** Olark is super simple to use, but also allows you to do everything you'd expect a chat software to accomplish. **What do you dislike about Olark?** Sometimes Olark times out a little quickly, and marks my status as "away" without me noticing. **What problems is Olark solving and how is that benefiting you?** Olark is a great way to be of service to potential customers, as well as existing customers at any moment. This product breaks down a barrier that without Olark would hinder our revenue growth, and transparency with current customers. ### 45. Simple to use and perfect for quick on-boarding. **Rating:** 5.0/5.0 stars **Reviewed by:** Blake B. | Ecommerce & Consumer Products Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2017 **What do you like best about Olark?** Olark is an outstanding live chat software that's perfect for an entry level customer service team. It's straight forward, has a great UX/UI/ and can be implemented in minutes. **What do you dislike about Olark?** Honestly, nothing. The software is intuitive and the free trial lets you test out if it's a great fit for your organization. **Recommendations to others considering Olark:** Even if you're curious, check out the free trial. It's excellent for for small and mid-sized businesses. **What problems is Olark solving and how is that benefiting you?** Lightweight customer service in an entry level customer service environment. We increased conversion rates by a third after implementing Olark live chat. ### 46. using olark to chat with customers **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle W. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2018 **What do you like best about Olark?** It is easy to navigate. I like that you can create you own macros **What do you dislike about Olark?** There isn't much that I don't like about olark. Some customers say that it is hard to minimize **Recommendations to others considering Olark:** No recommendations at this time. **What problems is Olark solving and how is that benefiting you?** We are chatting with customers through our online store. ### 47. Olark is a good chat for support solution **Rating:** 2.5/5.0 stars **Reviewed by:** Sarah C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2017 **What do you like best about Olark?** It's easy for clients to write in for help, they get instant access to a team of experts, and the experience is seamless on their end. **What do you dislike about Olark?** It's hard as a user to see who on the team is taking a conversation. There's no real time transcript updating like Intercom. Often, I've typed out a response to a client before I realize someone else already responded, so that was time wasted. **Recommendations to others considering Olark:** This is a good tool if you have a very small team, but is cumbersome and doesn't scale well for large support teams. **What problems is Olark solving and how is that benefiting you?** Chat for support for our clients. It's a great solution for them when they need help. ### 48. Olark is Great **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan W. | Outbound Account Executive, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2018 **What do you like best about Olark?** Shortcut responses, turn on and off easily, find transcripts easily. I like that it remembers who talked to whom. **What do you dislike about Olark?** I don't like how if, I leave it on on accident, sometimes it lets dozens of conversations come through, and other times Ollie cuts me off. I wish it cut me off more consistently. **Recommendations to others considering Olark:** Learn to make quick commands early on! Will save you time. Establish clear rules for how it is to be used. **What problems is Olark solving and how is that benefiting you?** Quick easy responses. ### 49. A great chat program **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** December 22, 2017 **What do you like best about Olark?** It's easy to use, and it's easy to implement. I think we were up and running within a week of buying the software. **What do you dislike about Olark?** It'd be nice to be able to attach files, as when we work with students, we often need to send them documents, so it'd be nice to do that via chat. **Recommendations to others considering Olark:** Great product, inexpensive, easy to implement. **What problems is Olark solving and how is that benefiting you?** It's a great way to communicate. People don't always want to call or email, so this gives them another option. It's widely utilized. ### 50. Good but could be better **Rating:** 4.0/5.0 stars **Reviewed by:** Michelle M. | Customer Support Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2017 **What do you like best about Olark?** Ease of setup was ideal since we needed a quick resolution when our previous platform would no longer work for us. **What do you dislike about Olark?** I wish there were more reporting options and we have the ability to tag chats based on keywords and pages the client was on when speaking with an agent. However, they have added additional reporting features that are helpful. **What problems is Olark solving and how is that benefiting you?** We needed a way to offer clients omni channel support while fitting in with our brand aesthetic. We have seen an increase in adoption with our clients which get them support faster using a preferred medium. All in all we are happy with the results. ## Olark Discussions - [What is Olark chat?](https://www.g2.com/discussions/what-is-olark-chat) - 1 comment - [View Olark pricing details and edition comparison](https://www.g2.com/products/olark/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-06-01+03%3A47%3A55+-0500&secure%5Bsession_id%5D=398d7664-082f-44c2-8dbd-ba264a086e14&secure%5Btoken%5D=782867ae55c411f4e9647b621c8b8509ac265a4cfa19b947a0dd74bc0c781f0d&format=llm_user) ## Olark Integrations - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) ## Olark Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles ## Top Olark Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,693 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,204 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (784 reviews)