I love how Okendo seamlessly integrates with our Shopify and Klaviyo flows. This integration allows us to automate review request emails through Klaviyo, enabling us to target customers at the perfect moment post-purchase, which is incredibly efficient. On the Shopify side, the review display is both seamless and customisable, allowing us to maintain our brand aesthetic across product pages, which I find truly beneficial. Moreover, the initial setup of Okendo was straightforward and well-supported, making it easy to implement and get everything running quickly. Overall, these features truly enhance our operation and make managing customer reviews a breeze. Review collected by and hosted on G2.com.

I find the lack of deeper analytics and insights directly within Okendo to be a limitation. The information provided could be more actionable to help us make better data-driven decisions. Additionally, I think there could be more design flexibility with widget customisation. A more intuitive drag-and-drop editor or built-in style presets would make it easier to customise the display while maintaining our brand aesthetics. Review collected by and hosted on G2.com.

I use Okendo to collect reviews from my customers and display them on my ecommerce store, and I really appreciate its user-friendly UI. It solves the problem of review collection with automated flows, which makes the process smoother for me. What I like most about Okendo is that it has all the necessary features like review import, automated collection flows, and review moderation, and they're designed to be easy to use. Review collected by and hosted on G2.com.

I'm a bit frustrated that there's no way I can send manual discount codes for reviewers. Also, when reviewers leave a review directly on our store, not through Okendo, I can't use Okendo to generate and send a review incentive discount code to them. Review collected by and hosted on G2.com.

The integration into shopify is intuitive, the product data exporting is a breeze and the team has been very quick to respond to any development or expansion requests. Review collected by and hosted on G2.com.

Migrating reviews across multiple storefront and languages can be complex Review collected by and hosted on G2.com.

I think everything on the review package is top notch. We've got great customer service; every time we needed something, we get it. We have optimization calls very frequently. I'm also impressed that Okendo keeps bringing up new stuff. The way we can display the reviews on the sites in a very comfortable way is a plus, and you can check reviews for each and every item, sort them, and have tags for customers, which makes it easy for them to check on reviews. Review collected by and hosted on G2.com.

We decided to go with cashback, and Okendo doesn't have cashback. We only have point structure. Loyalty programs. So, yep. That's one thing. You can work on improving on the short term. Review collected by and hosted on G2.com.

I really like Okendo's simple process and interface, which makes it easy for us to collect and manage customer reviews. It also allows us to accept disapproved reviews and address any issues or questions from customers effectively. I find it quite helpful that we can showcase our reviews directly on our website to assist potential buyers. The ability to segment reviews is another great feature that makes viewing and managing feedback straightforward. Plus, the initial setup was relatively easy, and their customer service and onboarding support have been helpful. Review collected by and hosted on G2.com.

I find capturing more reviews challenging. We noticed we don't get a high percentage back in reviews. It would be great to have better optimization for getting more reviews, and enhancing customer experience using the Okendo services. Review collected by and hosted on G2.com.

The okendo team has been top notch throughout our onboarding process. Given our tight deadlines and requirements they were able to get us up and running without any bottlenecks.

There was direct and quick communication meaning we were able to be ahead of schedule. The features provided are a step up and we found it easy to integrate what we were looking to achieve. Review collected by and hosted on G2.com.

Nothing at the moment, we are satisfied by the product and features Review collected by and hosted on G2.com.

Knowledgeable and helpful Customer Success Team, and strong developments in the platform Review collected by and hosted on G2.com.

Very little to dislike - we did find some restrictions on the quiz feature, but that is likely due to our very specific requirements. Review collected by and hosted on G2.com.

The onboarding process was very thorough, and the support team resolved any issues that came up quickly. It also integrates smoothly with the rest of our tech stack. Okendo also provides all of the same features as our previous platform, for half the cost. Review collected by and hosted on G2.com.

The only pain point is learning a new platform Review collected by and hosted on G2.com.

They make gathering reviews a seamless process. We also have a dedicated account manager who makes sure we are always up to date on best practices. Review collected by and hosted on G2.com.

We are a unique marketplace with thousands of SKUs so some features are not relevant or do not work for us. Review collected by and hosted on G2.com.

I love using Okendo for loyalty programs to reward our loyal customers. The review moderation and the loyalty page builder are features I value the most. Overall, switching to Okendo was beneficial because it's better in general compared to the clunky user experience of the previous products. Plus, the setup was pretty easy. Review collected by and hosted on G2.com.

The technical information documents online, especially the how-to's and setup guides for Klaviyo emails, have very dated screenshots. The systems in place are also outdated compared to the Klaviyo interface. Review collected by and hosted on G2.com.