I use Okendo for reviews and creating quizzes for our Shopify, and I find it really helps in getting customer feedback easily. I appreciate the ease of use, especially when creating new quizzes and applying them to our site. The quiz tool is particularly valuable because it helps customers find their shades in our products and reduces the load on customer service. It also conveys feedback from the customer to our team effectively. I also like that there are more functions in Okendo compared to the previous product we were using, and despite the initial setup taking a bit of getting used to, it was relatively easy. Overall, I am quite satisfied with the features and functionality that Okendo offers. Review collected by and hosted on G2.com.

The chat box in Okendo is very slow when connecting to a teammate. It says 'within 30 minutes,' but it never is. I'd like to be able to speak to a human a bit quicker. However once connected to a support person, communication is easy and great support such as with Shiela, she is always a great help. Review collected by and hosted on G2.com.

Easy to navigate and integrates with many apps, with good support available. Shiela Sevilleno is proactive when it comes to resolving issues. The live chat feature could be better in terms of response time, but the team is helpful nevertheless. Pricing could also be more competitive. Overall, the performance for reviews, surveys, and quizzes is good. There’s always room for improvement with AI, so I’m excited to see what comes next. Review collected by and hosted on G2.com.

When we were considering a loyalty program, it didn’t have certain exclusion parameters. However, I’ve heard they’ve made a lot of new developments since then, so we’ll see! Review collected by and hosted on G2.com.

From the brand’s perspective, the platform is extremely user-friendly, which made our initial onboarding process smooth and straightforward. Even after going live, it’s easy to make adjustments to our program, and the overall experience remains simple and intuitive. Review collected by and hosted on G2.com.

Nothing significant to report so far. Since the switch, the platform has remained stable, and its features have consistently met all of our requirements. Review collected by and hosted on G2.com.

Okendo offers everything we were looking for in a review/loyalty program. The interface is intuitive and easy to navigate, making it simple to find exactly what I need and efficiently manage both programs. I really like the reporting and insights. I regularly use the review volume, star ratings, sentiment, AI summaries and capture rate to better understand customer feedback and gain insight in real-time on their experience with our products. Having all this data makes it easy to identify trends and make informed decisions to improve our customers' experience with our products. The migration process was better than I had hoped for. We have only 30 days to transition our reviews and loyalty program, and the entire process was incredibly smooth. Chase helped to answer all of my questions as I weighed the decision to migrate from Yotpo to Okendo. Chelsea went above and beyond in working alongside me and ensuring everything was completed on time without disrupting our customers and their loyalty accounts. She was proactive, responsive and very hands-on with me throughout the implementation, making what I thought would be a complicated migration feel less daunting. Review collected by and hosted on G2.com.

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I use Okendo to collect reviews from customers, and I appreciate its ease of use and the capabilities inside the platform. The ability to use credits by order instead of email sent is amazing. I also enjoy the ease of use for customizing the forms and widgets, which is very appreciated. The initial setup was very easy, and the team there is very knowledgeable. Review collected by and hosted on G2.com.

I would like for them to let us use pages instead of infinite scroll since we have to deal with thousands of orders it makes it harder to find something using infinite scroll than regular page numbers. I would also like more customization options for the email editor. Review collected by and hosted on G2.com.

I like how easy is to set up new features, widgets and flows in Okendo. For example, to set up a new review email flow with 2 reminders was very easy and fast. As well as adding review section into profile, it took just 1 min. Review collected by and hosted on G2.com.

Everything is good and clear overall. The only thing that could be improved is that, each time, we have to manually add products into groups (for example, to collect reviews for products grouped by colour). It would be great if there were some kind of automatic way to do this. Review collected by and hosted on G2.com.

Okendo is very user-friendly, especially since the addition of the performance insights. I’m able to use these insights alongside my own data to easily inform CX decisions. Our Okendo rep is wonderful—always willing to answer questions and help us with any situation we bring to her. Review collected by and hosted on G2.com.

I’d love for Okendo to add more insights around review themes. Right now, I use AI separately to figure out what customers are saying about specific products, but I’d really like to see that kind of analysis built directly into Okendo. Review collected by and hosted on G2.com.

We've used other review apps before, but Okendo has always been the easiest to work with. The interface, UI, and customer relationship is great. Not only does Okendo provide a good product, they stand behind it with the support provided. Integration was seamless, reports are provided, and pricing is fair. Review collected by and hosted on G2.com.

We haven’t run into any major issues with Okendo. Even so, they’re quick to respond and resolve the minor things that come up. Whenever we’re unsure about how to set something up, I have zero doubt that Okendo will be able to help us. Review collected by and hosted on G2.com.

I like the ease of use of the Okendo platform, which makes it easy for me to sort through and filter reviews on the back end, as well as report on them. I also appreciate how Okendo looks on-site, making it more manageable and providing a better experience for our customers to look through reviews. Review collected by and hosted on G2.com.

I think that the back-end reporting could be improved in Okendo. I know that there were some improvements made, but it would be nice if there was just a lot more reporting, whether it be through AI or just more color on reviews because reviews are kind of hard to report on. Review collected by and hosted on G2.com.

The customer support has been fantastic. So many brands give you lots of attention until they get your credit card - Okendo has kept up with checking in with me, responding to any inquiry, and offering more support than expected! Review collected by and hosted on G2.com.

Some of the naming conventions or layouts are confusing on the back end. Loyalty Points Preview vs Loyalty Points Preview Cart. It can take me some time to find what I am looking for. Review collected by and hosted on G2.com.