We use Okendo for loyalty, reviews, referrals & quizzes and I can't recommend them enough.

The ease of implementation and integration were a breeze - it plugged right into our Shopify setup and plays perfectly with our other platforms like Klaviyo. The team also did a brilliant job migrating us over from another platform for loyalty.

The real magic is how it’s boosted our conversions. By letting customers get specific about quality and sizing in reviews, it’s built massive trust and reduced buyer hesitation. Plus, their customer success team is top-tier; they’re proactive and helpful. For a platform that’s well-priced and always rolling out new features, it’s a total win. Review collected by and hosted on G2.com.

They are always rolling out new features, and because the platform is so feature-rich, it’s actually easy to miss an update and realise we’re late to the party on a great tool.

We’ve definitely had moments where we weren’t taking full advantage of the tech simply because we didn't know it had launched yet! However, now that we’re working with our new CSM, that’s much less of an issue - we’re finally getting the heads-up we need to stay ahead of the curve. Review collected by and hosted on G2.com.

I have been doing E-Commerce for 20 years and have dealt with many review platforms. Whether it was Bazaar Voice, Yotpo, Power Reviews their customer service is horrific. I inherited Okendo when I changed jobs and expected the same. Okendo’s support has been exceptional. I have been shocked with how supportive, responsive they are. They are also really keyed into what matters. After years of fighting for to get support from a review platform it has been a pleasant surprise. Review collected by and hosted on G2.com.

I am a little concerned about how the pricing scales with volumes but they have been very supportive in helping me find solutions and the best fit so that concern may be mitigated in the futures Review collected by and hosted on G2.com.

What I appreciate most is how responsive the customer support team is. When I run into a technical roadblock, I’m not stuck waiting days for a generic ticket reply; I can actually get someone on the line who understands my specific setup and helps me move forward. The platform itself is clean, straightforward, and easy to navigate. Review collected by and hosted on G2.com.

Honestly, the referral and survey modules have been a bit hit-or-miss for us so far. We haven’t seen the level of traction we initially expected, which has been a bit frustrating. Review collected by and hosted on G2.com.

Everything about the reviews package has been top-notch. The customer service is exceptional—whenever we’ve needed a specific adjustment or technical support, the team has responded right away and delivered what we needed. Review collected by and hosted on G2.com.

One area where I’d love to see improvement is in Okendo’s incentive structures. We recently decided to shift our rewards toward a cashback model, but Okendo currently only supports a points-based loyalty structure, which limits how we can set up incentives. Review collected by and hosted on G2.com.

The support team is usually very helpful and responsive. I like that I can add on features as needed instead of needing to pay a huge amount for things I won't use. Review collected by and hosted on G2.com.

There are certain features I'd be happy to pay for access to, but you can only get them when you upgrade. Review collected by and hosted on G2.com.

I appreciate how Okendo helps us gather customer reviews and display them on our e-commerce site, which has been great for building trust with potential buyers. I like that Okendo integrates with most of the tools we use like Shopify, Klaviyo, and Recharge. This makes it easy to get direct data, utilize our own email designs with Klaviyo, and helps in increasing LTV and AOV through subscription integrations with Recharge. Keeping everything within one ecosystem makes things super easy and seamless, especially knowing that the data we gather connects directly with Okendo and Klaviyo. I also found the initial setup of Okendo very easy. Review collected by and hosted on G2.com.

It's a super robust platform, and it has a lot of things to offer. But what it does lack is information on how to set different things up. I had to book a call with an expert to get some things explained and learn about different things I didn't know, like the integration directly with Klaviyo. So that is something that could be fixed. More information on how to use the platform itself. Review collected by and hosted on G2.com.

I use Okendo for product reviews and surveys and really appreciate its ability to handle any request, big or small, which is great for making suggestions and provides accurate instructions. I find Okendo very easy to use and love the visible results it provides. The analytics are fantastic and easy for our customers to use. I also like that we can upload product reviews online, which helps customers make informed decisions for their orders. We also enjoy working with our CSM - Freyja Hansen. Freya is our favourite CSM and we look forward to our calls. Frejya is super helpful and responsive with any questions, and make appropriate suggestions on how we can improve our offering. She is a joy to work with. Review collected by and hosted on G2.com.

The only thing I would suggest is more customization on design of surveys - it would be great if we could adjust font size. Review collected by and hosted on G2.com.

The software is incredibly easy to use and quick to set up. The pricing is also very reasonable, making it an excellent value for businesses of any size. Review collected by and hosted on G2.com.

I wish there were more tools and customization options in the review settings to better fit different business needs and create a more tailored customer experience. Review collected by and hosted on G2.com.

I like Okendo's integration with Klaviyo because it makes the emails sent out feel native to our brand. This helps with trust from customers and increases the likelihood that they will complete the reviews. I also appreciate the automated structure Okendo has built for capturing reviews, as it allows us to utilize reviews much more easily than our old manual setup. The automated email flow in the back end of Klaviyo is also very easy to use and manage. Additionally, I felt that Okendo offers a better connection with Shopify and Klaviyo, which provides us with a more seamless experience for our customers. Review collected by and hosted on G2.com.

When we were setting up Klaviyo, there were a limited number of features we could customize, leading to the emails looking different from our brand. I wanted to change the star icon used in the email and on the review form but couldn't. We couldn't change the font of the reviews on site, so they look different from the rest of the text on the page. We're a minimal brand and often found we could like things to be smaller but were unable to do so. It was quite difficult as it took a lot of time from our initial onboarding to the final setup, mainly due to the limitations in areas we could fully customize. We also felt there was a long delay in our account manager answering emails and getting back to us on important questions. Review collected by and hosted on G2.com.

Okendo has been especially valuable for us in the fashion industry. The fit and sizing attributes included in reviews help customers shop with confidence and get a clearer understanding of what they’re buying as they read through product feedback. We’ve also loved recently adding on the UGC feature, which helps us capture an authentic, on-body representation of the product and see how our customers are wearing it. Overall, Okendo is a fantastic tool to have, and we appreciate how seamlessly it integrates with our other platforms. Review collected by and hosted on G2.com.

I wish it were a more all-encompassing platform, so I wouldn’t have to pay for different plans just to access advanced features like referrals and quizzes. Review collected by and hosted on G2.com.