What I like best about Okendo is that it brings everything together in one platform. Instead of managing multiple tools, we can handle reviews, loyalty and rewards, quizzes, referrals all in one place. Having these features integrated into a single ecosystem makes it much easier to manage customer engagement and create a more seamless experience for both our team and our customers.

Beyond the platform itself, the customer support has been exceptional. The Okendo team is proactive about sharing ideas, best practices, and strategic recommendations to ensure we're getting the most value out of the platform and taking advantage of features we may not have considered otherwise. A huge shoutout to Steven and Chase for being outstanding partners and consistently helping us optimize our programs and customer experience. Review collected by and hosted on G2.com.

What I dislike about Okendo is that the platform can be costly, especially for growing brands that want to take advantage of multiple products and features. While the value is there, the investment can be significant and may require careful budgeting. Additionally, some features have a learning curve and can take time to fully set up and optimize. That said, the support team does an excellent job of helping brands maximize their investment and get the most out of the platform. Review collected by and hosted on G2.com.

Okendo was able to meet the company's business requirements, where we needed to allow a customer to redeem loyalty points as store credit or a form of tender. We were impressed by Okendo's flexibility in this area. Without it we wouldn't have been able to implement such a successful loyalty program. Review collected by and hosted on G2.com.

Okendo offered the service to create the loyalty landing page for us, which was definitely helpful for our bandwidth, however we wonder if it would have been faster if we did it instead. Perhaps we could have gone live with a quick and less interesting version, and then Okendo could have come in with a more interesting version of the landing page post launch. Review collected by and hosted on G2.com.

Okendo is an easy-to-use, intuitive platform that makes it easy to manage product reviews. The reporting tools are interesting and give me actionable insights and the pricing is fair. Our dedicated account manager Laura is very knowledgable and helpful and always has the answers to my questions. Review collected by and hosted on G2.com.

I wish that Okendo had a way to export sentiment reporting or had a Claude connection. Thankfully, the Claude connection is coming soon! Review collected by and hosted on G2.com.

Okendo has made it much easier to set up and manage multiple tools within the same platform—such as surveys, reviews, and quizzes. Before switching to Okendo, we were using separate tools for each of these, which added extra steps and made things harder to keep consistent. Bringing everything into one place has made our team more efficient and helped us deliver a more consistent experience for our customers. Review collected by and hosted on G2.com.

Onboarding has taken longer than expected, and getting a solid first quiz live is still something we’re working through, since that part is less self-service than some of the other tools. Review collected by and hosted on G2.com.

Okendo is our favorite review and loyalty program software! It's very easy for us to share with our team members and have them use the platform. It's also very easy for the customer to leave their reviews and to be able to use their rewards program. It's very easy for us to set up new rewards or features that we want our clients to have access to, and for them to be able to access it. It was very easy to set up Okendo. Review collected by and hosted on G2.com.

Sometimes we do have issues with some of the rewards not being able to be used during our sales but otherwise it's perfect, also it's something Okendo support is great at helping with. Review collected by and hosted on G2.com.

Okendo's email sequences convert well, making it easy to engage our audience effectively. It also simplifies the process for us to moderate and parse through reviews, which is a big help. The initial setup was very easy, which was a great relief. Overall, Okendo serves multiple purposes like efficient review collection, understanding product sentiment, conducting surveys, and capturing repeat revenue, which are all crucial for our marketing efforts for a DTC ecommerce brand.

Additionally, other Okendo products like review attributes and product quizzes add significant value, offering broader use cases for capturing zero party data which allows us to utilize this across other touch points in our lifecycle program.

Finally, Okendo's customer success team is second to none. Their team is always here for us no matter the inquiry. I have worked with Okendo from both the agency and brand side, and the experience has been excellent in both domains. Review collected by and hosted on G2.com.

I think Okendo could have a better styling/design interface for email sequences/review requests. Review collected by and hosted on G2.com.

The platform makes it very easy for our team to manage reviews day-to-day. From moderating and publishing content to organising reviews for different product categories. The ability to customise review widgets and display formats has been especially valuable, as it’s allowed us to align everything seamlessly with our new site design without needing heavy developer support.

It’s also improved our workflow significantly, tasks can be handled quickly in-platform, saving us time each week and allowing us to be more agile with updates.

An unexpected benefit has been how much flexibility there is to grow into more advanced features over time. As our needs evolve, we’ve been able to explore new ways to leverage reviews across the site, which makes it feel like a long-term solution. Review collected by and hosted on G2.com.

While our overall experience has been very positive, there are a few areas where Okendo could improve.

The analytics and reporting functionality can feel somewhat limited, particularly when trying to extract deeper insights or customise dashboards for more advanced analysis.

Having more flexible filtering and more actionable data built directly into the platform would make it easier for our team to make quicker, data-driven decisions without relying on external tools.

Overall, these aren’t major blockers, but improvements in these areas would make the platform even more efficient for us. Review collected by and hosted on G2.com.

Okendo is a robust, easy to use review solution for us. It integrates seamlessly with Shopify. Their customer service is quick and very helpful, the platform interface is intuitive and they are always bringing new features online to help us optimize our review process. I also appreciate how proactive they are. They seem to really care about their customers. Review collected by and hosted on G2.com.

So far there isn't much i dislike about Okendo. As a smaller business I would love a lower cost option, but the price feels fair for what we get. Review collected by and hosted on G2.com.

Onboarding was genuinely smooth - the Okendo team jumped in and bulk-configured most of the setup for us, which saved significant time. The backend is well-structured and easy to manage, and the integration into our Shopify stack was straightforward. Support has been responsive and proactive throughout. Review collected by and hosted on G2.com.

Nothing major - if I had to nit-pick, theme and keyword extraction from review content (beyond the sentiment categorisation) would help pull more strategic insight from the data. Widget customisation also still requires support rather than being self-serve, but the team is quick to make updates Review collected by and hosted on G2.com.

We use Okendo mainly for reviews and it works great out of the box. It's easy and intuitive to configure, and their team helps you every step of the way, from pre-sign up, to set up, to post-launch insights. It's very easy to import reviews from another platform, and there are lots of great integrations. Overall we're very happy with Okendo and are using it across several brands. Review collected by and hosted on G2.com.

They do have Reviews performance dashboard however I'd like to see a more robust dashboard in the future. Review collected by and hosted on G2.com.