What stands out most to us is how reliable and intuitive the platform is. As a brand that prioritizes sustainability and a clean aesthetic, we needed a way to showcase social proof without it feeling “cluttered” or distracting. Okendo lets us shape the review experience so it feels premium, stays streamlined, and aligns closely with our brand ethos. Review collected by and hosted on G2.com.

If I had to nitpick, I’d say the onboarding process felt a bit drawn out. It was stretched across several calls when it probably could have been condensed into two: one to align on brand intent and technical requirements, and a second to walk through and review the final implementation. Review collected by and hosted on G2.com.

Adding the Performance Insights dashboard has been a huge upgrade for us. It’s very user-friendly, and it lets me combine their high-level sentiment data with our own internal metrics so I can make customer experience decisions faster. Review collected by and hosted on G2.com.

I really wish the platform offered more native analysis around specific review themes. Right now, I have to export our review data and run it through a separate AI tool just to identify recurring topics or product-specific complaints. A built-in “theme engine” that could automatically cluster feedback into clear categories like “fit,” “durability,” or “packaging” would save me a lot of manual effort and make it much easier to spot patterns quickly. Review collected by and hosted on G2.com.

It’s been a huge help in optimizing our entire marketing stack. Having our loyalty program, customer quizzes, and surveys all managed through a single dashboard has really simplified our overall strategy. The team is also incredibly quick to respond whenever we run into a technical snag, and the integration with our existing SMS and email tools works exactly as promised. Review collected by and hosted on G2.com.

The migration process for our loyalty members was pretty frustrating. We ended up losing a lot of historical data on existing customers. Now we can’t see the specific ways they earned points in the past, or their detailed transaction history from before the switch. It feels like we’ve lost part of the “story” behind our most loyal shoppers, which makes it harder to understand their history and engagement over time. Review collected by and hosted on G2.com.

The platform makes our day-to-day review management simple and manageable for the whole team. We’re able to moderate, publish, and organize reviews across different product categories without any hassle. I particularly like how we can customize the review widgets to match our site’s design—it blends in seamlessly, and we didn’t have to pull in our developers, which has saved us a lot of time and resources. Review collected by and hosted on G2.com.

The analytics and reporting tools feel somewhat limited for our specific needs. When we try to dig deeper for insights or create custom dashboards for more advanced analysis, it can be challenging. We often end up exporting data to external tools to get the actionable view we’re looking for, which adds an extra step to our workflow that feels unnecessary. Review collected by and hosted on G2.com.

At Pistakio, we’re really focused on our brand identity, and Okendo gives us the level of customization we actually need. We’re able to match our brand fonts and colors across every review request email and widget. That consistency makes the entire post-purchase experience feel like it’s coming directly from us, rather than a generic third-party service, which was a huge sticking point for us. Review collected by and hosted on G2.com.

I don’t have many complaints about the core review features. The main issue is that our referral program hasn’t really gained much traction so far. We may still be in the early stages or need to adjust our messaging, but it hasn’t delivered the quick results I was hoping for when we first set it up. Review collected by and hosted on G2.com.

The biggest advantage for us has been how straightforward the integration is with our existing tech stack, especially Shopify and Klaviyo. The backend interface feels intuitive, so managing day-to-day tasks is efficient and doesn’t take extra effort. I also want to give credit to our onboarding specialist—they were extremely hands-on and helped get everything configured correctly from the start, which saved us a massive amount of technical headache during the initial setup. Review collected by and hosted on G2.com.

My biggest frustration is the limited customization available for the widgets. It’s often hard to make precise adjustments to button copy or the wording of questions, which ends up feeling restrictive when we’re trying to fine-tune our exact brand voice. Review collected by and hosted on G2.com.

The Okendo platform is intuitive and easy to use, making it simple to manage both our reviews and loyalty program. The setup process was straightforward, and the interface is well organized, making ongoing management efficient and user-friendly.

Garret was fantastic to work with throughout the implementation of our Okendo Loyalty & Rewards program. He guided us through the entire setup process, answered every question thoroughly, and made what could have been a complex project feel straightforward and manageable. His expertise, responsiveness, and attention to detail gave us confidence every step of the way.

Garret was proactive in offering recommendations and best practices to ensure our reviews and loyalty program was set up for long-term success. He was always patient, professional, and quick to address any issues that came up. I highly recommend working with Garret to anyone implementing Okendo—his support made a significant difference in the success of our launch. Review collected by and hosted on G2.com.

N/A thus far! Except that it would be great to be able to create coupons/discount codes in the platform. Review collected by and hosted on G2.com.

The best part of working with Okendo has been the support we receive from Kerry. She is incredibly knowledgeable, responsive, and always willing to help with anything we send her way. Her guidance has made the process feel straightforward and efficient. Review collected by and hosted on G2.com.

The cost of the platform feels a bit high for the features we currently use. More flexible and customizable plan options would help better align the pricing with our needs. It's also sometimes difficult to find specific settings or features within the platform, which can be frustrating and time consuming. Review collected by and hosted on G2.com.

The most helpful part of Okendo is our customer success manager, she is super helpful if the team has any questions and she has lots of knowledge regarding our metrics/statistics for Assembly Label. I like the product grouping feature of okendo, where we are able to display reviews and have control of the reviews that display on products. Review collected by and hosted on G2.com.

The only negative experience I had with Okendo was with a previous customer success manger, where we had sent her a request to group products, but then later discovered that this had not been actioned. To fix this issue, I have now been manually grouping products across all 3 of our sites. Review collected by and hosted on G2.com.

Okendo has everything we need to set ourselves up for success. It’s user-friendly for our customers, and it’s been seamless to implement on our end. Review collected by and hosted on G2.com.

After switching to Okendo from Yotpo, we did lose access to some of the more robust reporting, insights, and analytics, which I’d love to see expanded in the future. That said, the other features and benefits outweighed the loss of the reporting depth we previously had. Review collected by and hosted on G2.com.