Knowledgeable and helpful Customer Success Team, and strong developments in the platform Review collected by and hosted on G2.com.

Very little to dislike - we did find some restrictions on the quiz feature, but that is likely due to our very specific requirements. Review collected by and hosted on G2.com.

The onboarding process was very thorough, and the support team resolved any issues that came up quickly. It also integrates smoothly with the rest of our tech stack. Okendo also provides all of the same features as our previous platform, for half the cost. Review collected by and hosted on G2.com.

The only pain point is learning a new platform Review collected by and hosted on G2.com.

They make gathering reviews a seamless process. We also have a dedicated account manager who makes sure we are always up to date on best practices. Review collected by and hosted on G2.com.

We are a unique marketplace with thousands of SKUs so some features are not relevant or do not work for us. Review collected by and hosted on G2.com.

I love using Okendo for loyalty programs to reward our loyal customers. The review moderation and the loyalty page builder are features I value the most. Overall, switching to Okendo was beneficial because it's better in general compared to the clunky user experience of the previous products. Plus, the setup was pretty easy. Review collected by and hosted on G2.com.

The technical information documents online, especially the how-to's and setup guides for Klaviyo emails, have very dated screenshots. The systems in place are also outdated compared to the Klaviyo interface. Review collected by and hosted on G2.com.

Onboarding process was great, very easy integration and overall UX flexibility Review collected by and hosted on G2.com.

some things that were not on roadmap were not able to be fixed for our brand but instead just added to the general roadmap with no indication of ever being prioritized or executed Review collected by and hosted on G2.com.

Okendo has been in the space for a long time and has the expertise to make review aggregation and displaying pretty seamless. Feels worth what we paid and integrates well with our site as well as our emails. Review collected by and hosted on G2.com.

Not much to note - teams could be a bit more high-touch Review collected by and hosted on G2.com.

What stood out most was the level of support and responsiveness throughout the process. The ease of integration and use. Roy understood the importance of preserving our customer history and helped ensure we started this next phase of the brand with a strong foundation already in place. Review collected by and hosted on G2.com.

We are still early in our implementation, so we are continuing to learn the platform and roll out additional features as we grow, including evaluating the loyalty program. Review collected by and hosted on G2.com.

Josh was absolutely amazing to work with. He spent a significant amount of time helping us design and implement a brand-new waterfall-style review layout, and was incredibly patient throughout the entire process.

He took the time to understand our requirements, iterated with us multiple times, and helped troubleshoot every detail until everything worked perfectly. His responsiveness, professionalism, and willingness to go the extra mile made a huge difference for our team.

Really grateful for all the effort and support — thank you so much, Josh! Review collected by and hosted on G2.com.

i dont have things that i dont like on oknedo so far Review collected by and hosted on G2.com.

I love the features of Okendo's rewards program, and our customers find it clear and easy to use, which gives them a reason to come back. I really appreciate how Okendo integrates well with our other platforms, and importantly, it integrates well with Shopify. After a customer in the program makes a purchase, they receive a text letting them know how many points they have, which is a great feature. Customers are able to check out customer ratings and reviews on product pages, and we love repurposing reviews for our emails and other content creation. The people at Okendo are great to work with, offering wonderful support and consistent communication. Shout out to Roy for amazing support. Though I wasn't much involved with the initial setup, I know that the team at Okendo was there step by step to offer guidance and support. Review collected by and hosted on G2.com.

Our store employees mention that it slows down their process at customer checkout. Review collected by and hosted on G2.com.

I love how easy the Okendo platform is to use, and I also love the team, especially our Customer Success Manager, Kelsey Clutter. They have been a great partner throughout our tenure with them. Review collected by and hosted on G2.com.

They are actively working and improving the road map, so I have confidence everything that I want to be improved will be implemented. Most notably, their referral system. Review collected by and hosted on G2.com.