--- title: Okendo Reviews meta_title: 'Okendo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 415 reviews by the users' company size, role or industry to find out how Okendo works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 415 scale: '5' date_modified: '2026-07-23' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Okendo Reviews **Vendor:** Okendo **Category:** [Review Management Software](https://www.g2.com/categories/review-management-software) **Average Rating:** 4.7/5.0 **Total Reviews:** 415 ## About Okendo Okendo is the customer marketing platform built for Shopify brands to strengthen relationships and maximize lifetime value. Okendo makes it easy to collect feedback, reward engagement, and personalize interactions, helping brands turn shoppers into Superfans. Okendo’s products work together to build trust, increase retention, and capture valuable insights. With unified profiles, AI-powered tools and insights, customizable programs, and deep integrations across the eCommerce stack, Okendo provides brands with the tools to build stronger communities and drive long-term growth. With Okendo, brands can: - Convert better by showcasing content like customer ratings, reviews, photos, and videos that build trust and improve shopper confidence. - Retain more with loyalty and referral programs that reward engagement, encourage repeat purchases, and strengthen brand advocacy. - Adapt faster with quizzes, surveys, and AI automation that capture customer insights and personalize campaigns in real time. Why Brands Choose Okendo - Trusted by 18,000+ fast-growing Shopify brands including SKIMS, Rhode, and Oh Polly. - Proven impact with an average 4X lift in conversion rates and 15X ROI. - 65+ integrations with tools like Shopify, Klaviyo, Attentive, Postscript, and Meta. - Dedicated customer support with responsive, hands-on guidance for SMBs through enterprise. - Reliable, scalable performance built to support growth at every stage. ## Okendo Pros & Cons **What users like:** - Users appreciate the **ease of use** with Okendo, enjoying its intuitive setup and seamless Shopify integration. (183 reviews) - Users praise Okendo for its **exceptional customer support** , noting quick responses and helpful resources throughout their experience. (159 reviews) - Users value Okendo's **seamless Shopify integration** and exceptional customer support, enhancing their e-commerce experience and success. (129 reviews) - Users praise Okendo for its **seamless integration with Shopify** , enhancing flexibility and user experience with powerful features. (119 reviews) - Users find the **easy setup** of Okendo straightforward and efficient, enhancing their overall experience and usability. (96 reviews) - Users highly value Okendo's **seamless Shopify integration** , enhancing customization and functionality for ecommerce brands. (95 reviews) - Users find **easy integrations** with Okendo, enabling seamless management and customization of customer reviews for ecommerce success. (86 reviews) - Setup Ease (86 reviews) - Integrations (78 reviews) - Intuitive (68 reviews) **What users dislike:** - Users find **customization options limited** , wishing for more flexibility in design and review placement within Okendo. (29 reviews) - Users are frustrated by **missing features** in Okendo, such as automated promotions and seamless multi-store management. (26 reviews) - Users feel the pricing is **expensive** , wishing for a more affordable option despite acknowledging its competitiveness. (24 reviews) - Users feel the **lack of customization** in Okendo limits branding and user experience enhancements. (21 reviews) - Users find Okendo's **usage difficult** , struggling with interface navigation and the lack of automation for certain features. (18 reviews) - Not User-Friendly (12 reviews) - Users experience **miscommunication issues** regarding policies and review management, leading to confusion and inconvenience. (12 reviews) - Poor Usability (11 reviews) - Users find the **difficult setup** process challenging, especially with Google reviews integration and installation quirks. (10 reviews) - Integration Issues (10 reviews) ## Okendo Reviews ### 1. Complete and Scalable Platform with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** andres g. **Reviewed Date:** October 31, 2025 **What do you like best about Okendo?** I appreciate Okendo's option to add photos and videos to reviews, which makes it a more complete platform, scalable, and robust compared to competitors. The setup process was straightforward, with great support from André, who ensured everything worked as I wanted. Okendo addresses the necessity for customer reviews in our e-commerce, and I'm hopeful it will fulfill our needs effectively. The video reviews feature is particularly beneficial, as it is something we need to help increase sales. Additionally, the integration with Klaviyo allows me to create productive flows that enhance cross sales. Overall, Okendo's completeness as a platform is a significant factor for me, standing out from other options like Judge.me. **What do you dislike about Okendo?** Nothing **What problems is Okendo solving and how is that benefiting you?** I find Okendo helps us incorporate photo and video reviews, enhancing our platform's engagement. It integrates well with Klaviyo to boost cross-sales flows, supporting a must-have review system for our e-commerce on Shopify. ### 2. Effortless Review Management with Okendo **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren S. **Reviewed Date:** February 03, 2026 **What do you like best about Okendo?** I like Okendo because of its ease of use on the backend, making it simple to navigate and manage tasks efficiently. I also appreciate the grouping of products for reviews for bundles, which streamlines the process. The ability to send people reviews via email with an incentive through Klaviyo flow is another feature I find valuable. Additionally, the initial setup of Okendo was easy, which was a great start. **What do you dislike about Okendo?** I wish we could syndicate reviews with PowerReviews for our retail business. **What problems is Okendo solving and how is that benefiting you?** Okendo provides social proof, making it easier to showcase customer reviews and build trust with potential buyers. ### 3. Effortless Setup and Customizable Widgets for a Perfect Brand Fit **Rating:** 4.5/5.0 stars **Reviewed by:** Christine W. | Lifecyle Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Okendo?** Okendo was super easy to set up and use. I liked how customizable the different on-site widgets were to really make it match our brand style. Their chat customer support was also quick to respond and offer solutions to issues we ran into. **What do you dislike about Okendo?** Because were were using a variety of 3rd party tools it made it hard sometimes to figure out where the source of an issue was coming from, and the cost was starting to stack up for us. We also had a couple issues with high turn over rate for our assigned rep and asking them questions they would never follow up with. **What problems is Okendo solving and how is that benefiting you?** We used okendo to collect product reviews to help offer some customer piece of mind on the product and show some transparency on how we handle order issues. ### 4. Intuitive Interface, But Some Drawbacks **Rating:** 3.5/5.0 stars **Reviewed by:** Kate C. | Customer Care, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Okendo?** It's pretty intuitive to use and not complicated to figure out how to post reviews. Also the support is usually pretty timely and helpful. **What do you dislike about Okendo?** The reviews are way too big when reviewing them. Why can I only see basically one review at a time? It's usually just the text I need to review; I should be able to see like 5 a page. **What problems is Okendo solving and how is that benefiting you?** Okendo is a great way for our customers to share their reviews of our products. An automated email is sent out after the customer makes a purchase and customers get points for writing reviews. The system handles this completely; we do not have to do any of it. ### 5. Intuitive UI, Helpful CSM Support, and Strong Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Okendo?** UI, CSM Support, Strong platform integrations **What do you dislike about Okendo?** No major downsides at the moment! I've never been really unhappy **What problems is Okendo solving and how is that benefiting you?** Sharing customer reviews with our site visitors to increase conversion. Collecting first party data through product quizzes. ### 6. User-Friendly and Powerful, Just wish it was more affordable to bundle more features **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Okendo?** I find Okendo to be an easy tool to use, and the support is great. I appreciate the intuitive admin and I love that I can customize the display to match my website. **What do you dislike about Okendo?** It would be nice if it was a little less expensive to bundle more features. **What problems is Okendo solving and how is that benefiting you?** Okendo seamlessly shows product reviews on our website, building customer trust, providing valuable product info, and helping us learn customer sentiment to pass along to the product team. ### 7. Effortless Reviews with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Okendo?** I find Okendo really easy to use, which makes handling reviews straightforward. I also like their good customer service, which helps out whenever needed. The initial setup of Okendo was very easy, which is a huge plus. **What do you dislike about Okendo?** Klaviyo flows could be optimized better. There could be better pre-built or manual guidance on best practices. **What problems is Okendo solving and how is that benefiting you?** I use Okendo to get reviews. It's easy to use with good customer service. Reviews are important for new brands. ### 8. Seamless Experience with Okendo: Great Support and Customization, Minor Email Design Limitations **Rating:** 5.0/5.0 stars **Reviewed by:** Tove W. | SMM, SEM, E-commerce, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Okendo?** We use Okendo everyday for reviews and Loyalty program and love how easy and functional everything has been. We've also had very helpful support and account manager that has helped us whenever we've had questions or wanted updates or changes. For example they went in and coded new features for us like using images in the Loyalty Program to show all the different redeems instead of words which we think was a great upgrade. And they helped without hesitation! Everything has been very easy to install and has been working seamlessly since we started. Recommend! **What do you dislike about Okendo?** The only thing we've had issues with is the limitation of design in the emails that has to be sent from Okendo. Many of them can be sent from our email integration which is great, but the ones that has to be sent from Okendo could have some more options to design the emails a bit more. It works as they are but they are a bit basic, that's all. Otherwise great! **What problems is Okendo solving and how is that benefiting you?** With the Loyalty Program they are helping us to gain long term customers, but our biggest use of Okendo are the reviews and how they are making more customers feel confident to making a purchase with us. It's really a great social proof to have. We also like the attributes and now the new summary of the reviews we just implemented. ### 9. Great loyalty & review experience **Rating:** 4.0/5.0 stars **Reviewed by:** Hannah Z. | Director of E-Commerce, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2025 **What do you like best about Okendo?** We use Okendo for loyalty & reviews. Reviews work great, with many options for sending out review requests, including an Attentive integration. Loyalty is also working well for us, and I appreciate that you can schedule promotions within the platform. **What do you dislike about Okendo?** There is not much information connecting to our POS locations. We have customers sign up for loyalty in store, and we are not able to track this. The implementation for stores also took a while to get completely synced. **What problems is Okendo solving and how is that benefiting you?** Collecting reviews from our customers leads to better consumer experience, + we are able to reward our most loyal customers and increase retention. ### 10. Easy to Use, Seamless Transition with a Great Integration Team **Rating:** 5.0/5.0 stars **Reviewed by:** Brienne F. | Contracted Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Okendo?** Ease of use, integration team was great in transitioning platforms, customer support was great **What do you dislike about Okendo?** No dislikes currently in regards to the platform. **What problems is Okendo solving and how is that benefiting you?** Currently using Quiz, Loyalty, & Reviews and it's nice having them all connected in one platform. ### 11. Seamless Headless Shopify Implementation and Support from Okendo’s Team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Okendo?** The team at Okendo is what makes working with their platform great. They were easy to implement on our headless Shopify site, and made the onboarding process seamless. Their admin portal is also fairly straightforward to use as well. **What do you dislike about Okendo?** Sometimes I needed to follow up for updates instead of receiving proactive outreach from their team. **What problems is Okendo solving and how is that benefiting you?** With Okendo, we were able to collect more reviews compared to our other platform we were using, helping us generate more customer feedback which will help our SEO and marketing strategy. We will now be able to capture more UGC and build more brand trust due to the updated and visually appealing widgets on our site. ### 12. Effortless Integration and Stellar Ease of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron W. **Reviewed Date:** December 11, 2025 **What do you like best about Okendo?** What I like most about Okendo is its ease of use and seamless integration with Shopify, which is crucial for my Shopify-based site. I also appreciate the ability to easily approve or reject reviews that are credited. The simple user interface enhances the ease of use and creates value for my company by associating stars with our products and services, giving customers confidence in working with us. The initial setup was straightforward, guided by their onboarding team and customer success, allowing for immediate integration with Shopify. Additionally, Okendo integrates well with my attentive marketing platform, Google Shopping, and Google reviews. **What do you dislike about Okendo?** Nothing so far! **What problems is Okendo solving and how is that benefiting you?** I use Okendo to gain customer reliability and accreditation through product reviews, boosting confidence and trust in our services. ### 13. Effortless Setup and Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Meghan C. | Business owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2025 **What do you like best about Okendo?** I find Okendo incredibly easy to use, set up, and maintain, which makes my experience with the software seamless and efficient. I value the good interaction it offers, which enhances my workflow and boosts productivity. The customer support is great, always providing the assistance I need promptly and effectively, which reassures me whenever I encounter issues or have questions. The initial setup was very easy and well-supported, eliminating any potential frustration or delays in getting started with the tool. These aspects together make Okendo an invaluable addition to my suite of tools, enhancing my ability to manage reviews and referrals effortlessly. **What do you dislike about Okendo?** N/A **What problems is Okendo solving and how is that benefiting you?** I use Okendo to build social proof and boost customer confidence, with automation flows enhancing efficiency. It's easy to set up, use, and integrate with Klaviyo and Shopify, ensuring seamless operations and excellent customer support. ### 14. Great All-in-One Platform with Excellent Support, but Steep Learning Curve **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Okendo?** I really like the Okendo platform and subscription model for how easy it is to add and remove functionality. I think having all of the offerings in one place and interface is a great way to ensure customers get the most out of the platform and services. It also encourages adding on additional services because there is less onboarding than starting with a new platform. The service level that the account team provides is also stellar, and I always feel like the people I'm talking to are invested in us making the software work for our business. **What do you dislike about Okendo?** When first onboarding, it can be overwhelming to navigate and get over the learning curve for the interface of the platform. The builders for some of the offerings are also a bit clunky. Once you spend some time you get the hang of it, but it does take a fair bit of training and onboarding to become a super user. **What problems is Okendo solving and how is that benefiting you?** Okendo allows us to showcase our product reviews in a succint and easily digestible way. It allows us to overcome limitations for bucketing reviews of different colorways together and also allows us to gather customer insights via surveys and quizzes all in one place. ### 15. Excellent Loyalty Features and Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Okendo?** We've been incredibly pleased with Okendo's loyalty and review solutions! Our loyalty program has attracted more repeat purchases, and it's been a great way to reward our customers. Also, the level of customer support we've received has been awesome and has allowed us to ensure we're making the most of the software. **What do you dislike about Okendo?** There are a few certain things we'd like to be able to do with our loyalty program that are currently beyond the scope of what Okendo can do, but overall, we've been satisfied with their loyalty offering. **What problems is Okendo solving and how is that benefiting you?** Thanks to Okendo, we have an easy and clear way to collect reviews from customers and to reward them with loyalty points for posting reviews. We're also able to gain insight into where our customers are coming from using surveys, which helps us make informed decisions about where to focus our marketing efforts. ### 16. Effortless Shopify Integration with Customizable Reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Lucas D. **Reviewed Date:** January 28, 2026 **What do you like best about Okendo?** I use Okendo for Shopify reviews on my store, and it makes my reviews appear much faster. The software is very easy to use, and the reviews page is easy to customize and very customizable, which I really like. I also appreciate how the review theme looks and the automatic translations to Greek are a nice touch. Setting it up was incredibly easy too, taking only about 5 minutes. **What do you dislike about Okendo?** Maybe could have more free stuff **What problems is Okendo solving and how is that benefiting you?** I use Okendo for Shopify reviews on my store. It speeds up my reviews and the software is very easy to customize. ### 17. Seamless UGC Gathering, Exceptional Support **Rating:** 4.5/5.0 stars **Reviewed by:** Dianne D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Okendo?** I really appreciate the customer support from Okendo, as they're always responsive and helpful. I like how our representative has created specific email review campaigns and been strategic in setting up our review flow process. The platform integrates well with Klaviyo, our website, and our loyalty program, Bubblehouse Rewards. I also found the initial setup really easy. **What do you dislike about Okendo?** NA **What problems is Okendo solving and how is that benefiting you?** I use Okendo for requesting and collecting reviews, responding to reviews, and analyzing customer sentiment. ### 18. Seamless Loyalty with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2026 **What do you like best about Okendo?** I love Okendo's support team and how easy it is to use their interface. Every time we've needed support, they always answer quickly and in-depth, giving us the time of day. The interface is easy to use, even for a non-techy staff member. I also like the way Qince looks! **What do you dislike about Okendo?** I wish that customization was easier to do. I wish they had more options for the reviews design. **What problems is Okendo solving and how is that benefiting you?** I use Okendo for a loyalty program, creating a seamless experience that engages customers beyond purchases. ### 19. Outstanding Support, Streamlined Review Access **Rating:** 5.0/5.0 stars **Reviewed by:** Gracy V. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Okendo?** I like the support we get from our account manager at Okendo. They are always keeping us up to date and answering any inquiries we might have, making it easier for our users to have access to view reviews. **What do you dislike about Okendo?** - **What problems is Okendo solving and how is that benefiting you?** Okendo makes it easier for users to access and view reviews, while the support from our account manager keeps us up to date and answers all our inquiries. ### 20. The best reviews platform on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Deja J. | Ecommerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Okendo?** Okendo is extremely seamless and intuitive. I love that we can customize every part of the review process — from how it’s displayed on-site to how we request reviews — plus our customer success manager, Steven Gaxiola, has been amazing. **What do you dislike about Okendo?** Honestly, we haven’t experienced any major downsides or issues that create friction in our workflow or impact our KPIs. **What problems is Okendo solving and how is that benefiting you?** Okendo helps us collect and showcase authentic customer feedback in a way that builds trust and drives conversions. It streamlines our review process, automates follow-ups, and gives us the flexibility to display UGC beautifully on-site. This not only strengthens social proof but also helps us identify product insights that improve CX and overall performance. ### 21. Effortless Feedback Collection with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2026 **What do you like best about Okendo?** Okendo is a simple to use platform with a suite of great features. We love how easy it makes the review process, both for products and the brand. In addition, integration is simple and the customer support is phenomenal. **What do you dislike about Okendo?** Nothing **What problems is Okendo solving and how is that benefiting you?** Okendo gathers customer feedback for our products, helping us refine our service and product. ### 22. Smooth and positive process onboarding and implementing reviews with Okendo! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Okendo?** Since integrating Okendo’s reviews on our site about two months ago, we’ve been incredibly impressed with both the platform and the level of support we’ve received. From the very beginning, the Okendo team has been attentive, responsive, and invested in understanding our goals and helping us achieve them. Their support has made the entire onboarding and implementation process seamless, ensuring everything was set up even quicker than we expected. The insights, features, and on-site customization options have significantly enhanced the customer experience, making reviews a much more engaging and intuitive on our PDPs. We love the AI summaries on each product and the ease of the upkeep to auto refresh. On the back end, the metrics and dashboard have really streamlined our internal reporting. **What do you dislike about Okendo?** Nothing that comes to mind in the past two months. We were initially looking for specific reporting that wasn't available yet, but since bringing it up, the team has worked to find us a solution. **What problems is Okendo solving and how is that benefiting you?** Okendo has solved several key challenges we previously faced with our reviews platform. Our former provider offered very limited options for customizing the user interface, and the email review flow broke for a significant amount of time, making our overall metrics drop and requiring a lot of manual intervention from our team. Additionally, their AI functionality was weak, and sometimes irrelevant, making it difficult to manage and optimize reviews efficiently. Since onboarding with Okendo two months ago, we’ve had a completely smooth experience with both the platform and the service. Okendo’s interface is flexible and easy to tailor to our brand, their review collection flows work seamlessly, and their built-in AI and optimization tools have significantly reduced the amount of manual work required. The result has been a more polished, engaging experience for our customers and a much more efficient process for our team. ### 23. Effortless Reviews and Great Klaviyo Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah D. **Reviewed Date:** December 10, 2025 **What do you like best about Okendo?** I like Okendo for its easy-to-use backend. The integration with Klaviyo is a great feature, making it really easy for us to gather reviews. Also, the initial setup was very easy. It's a simple way to gather and share reviews on our website and show images attached to the reviews. **What do you dislike about Okendo?** There are some features that I think are missing, like creating specific review pages for specific products rather than the same one for all products. I would like to be able to create unique review pages depending on the product being reviewed, so we could vary our incentives/coupons. **What problems is Okendo solving and how is that benefiting you?** Okendo is a simple way to gather and share reviews on our website and show images attached to the reviews. ### 24. Don't know why we didn't switch sooner! **Rating:** 4.5/5.0 stars **Reviewed by:** Logan L. | eCommerce Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Okendo?** Okendo has been incredibly easy for everyone on our team to use — from marketing to CX, it’s intuitive and efficient. The setup was very easy, and we were up and running in no time. Our account manager is fantastic and support is top-notch; every time we’ve had a question, it’s been answered almost immediately. Since switching to Okendo, the number of reviews we collect has tripled, and the display tools make it effortless to showcase reviews beautifully on-site. The whole experience feels seamless! **What do you dislike about Okendo?** There’s very little to dislike — Okendo covers most of our needs really well! The only thing I’d call out is that exporting reviews based on specific products isn’t as straightforward as we’d like. It would be great to have a more intuitive way to filter and export reviews by product directly from the dashboard. That said, this hasn’t been a major blocker — everything else works so smoothly that it’s a small trade-off. **What problems is Okendo solving and how is that benefiting you?** Before Okendo, collecting high-quality, high-volume reviews felt like a manual and inconsistent process. Since switching, we've been able to automate review requests post-purchase, dramatically increase the volume of reviews we collect, and capture more UGC — especially photos and videos — that boost shopper confidence. Okendo also makes it easy to display reviews in a way that aligns with our brand, improving on-site trust and ultimately conversion. It’s taken what used to be a reactive workflow and turned it into a proactive, revenue-driving channel. ### 25. Easy Shopify Setup With Little to No Dev Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jen R. | Director of Marketing & Brand Development, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Okendo?** It's easy to use with Shopify and required little to no dev support. **What do you dislike about Okendo?** I wish we could give customers a reward for each individual product ordered but it only delivers the reward as one per order. **What problems is Okendo solving and how is that benefiting you?** It's helping boost our visiblity with GEO and SEO. ### 26. Easy Review Collection and Great Support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Okendo?** Easy to use, great custommer support and allows us to collect reviews across multiple sites. **What do you dislike about Okendo?** The review grouping function could be designed better and more straightforward. **What problems is Okendo solving and how is that benefiting you?** Collecting and displaying reviews with images or videos. ### 27. Great for Reviews with Stellar Support **Rating:** 4.0/5.0 stars **Reviewed by:** Lexi S. **Reviewed Date:** January 29, 2026 **What do you like best about Okendo?** I like that Okendo is pretty easy to use. Their quick customer service is also a big plus for me. Additionally, I appreciate how it just integrates really easily with Klaviyo. **What do you dislike about Okendo?** It can be a little clunky figuring out things, but like I said, their customer service is really quick and easy. **What problems is Okendo solving and how is that benefiting you?** Okendo solves product recommendation and review integration by using quizzes that help customers find suitable products and easy integration with Klaviyo. Reviews are a crucial part of our customer service, allowing us to include photos, enhancing the overall buying experience. ### 28. Clean, Easy-to-Update Widgets and Helpful Support That Drives More Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** katelyn h. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2026 **What do you like best about Okendo?** Rep is helpful, Laura, The widgets are clean and easy to use and update, the photos, they work to help get you more reviews. **What do you dislike about Okendo?** Nothing at this time. It has exceeded our expectations. **What problems is Okendo solving and how is that benefiting you?** Getting more reviews, images, customer feedback, over all marketing support with reviews. ### 29. Highly Recommend Okendo Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Matt M. | Ecommerce Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2025 **What do you like best about Okendo?** The team over at Okendo have been fantastic! We had an extremely smooth transition over to their platform, with all the onboarding and support being handled by the Onboarding Team. Still retained all our old reviews and these were seamlessly added onto the new platform for our customers. Also adding that the customer support/tech support is super efficient with identifying the issue and resolving things. Highly recommend. - Matt M **What do you dislike about Okendo?** Not so much a dislike, more a 'damn'. Seeing the exciting features in Okendo but needing to upgrade your plan to access. **What problems is Okendo solving and how is that benefiting you?** - Gaining customer reviews (with added GWP) - Displaying reviews to customers - Customer retention ### 30. Exceptional Support and Effortlessly Easy Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Acacia W. | Digital Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2026 **What do you like best about Okendo?** The hands on approach from the team, easy interface to use with lots of great options to implement onto the site **What do you dislike about Okendo?** Nothing so far! I've found this platform extremely easy to use **What problems is Okendo solving and how is that benefiting you?** I didn't know how to put star ratings onto product cards - so they said they'd do it for me! Along with a list of other things regarding onboarding ### 31. Great Support and App to build Trust With Our Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Okendo?** Okendo's support team was very helpful in getting an issue resolved with my platform. They also proactively recommended features that improved the experience on our site. Our Account Executive Henry is always accommodating and has greatly improved the performance of the app with his suggestion. **What do you dislike about Okendo?** There is not much I dislike about Okendo, but I guess the UI of the platform could be improved. **What problems is Okendo solving and how is that benefiting you?** Okendo helps us collect and showcase authentic customer reviews and user-generated content, which builds trust, increases purchase confidence, and ultimately improves conversion ### 32. Streamlined App Consolidation, Effortless Onboarding **Rating:** 4.0/5.0 stars **Reviewed by:** Xavier W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2026 **What do you like best about Okendo?** I like Okendo for its onboarding, account management, and the ability to combine multiple apps into one. The managed onboarding process made the initial setup very easy. The consolidation of apps into a single service provider eases management in our busy company. **What do you dislike about Okendo?** Nothing so far, only thing better would be having even more apps. **What problems is Okendo solving and how is that benefiting you?** I use Okendo for consolidating apps into a single service, which eases management in my busy company. ### 33. Easy to Use with Accommodating Support **Rating:** 4.5/5.0 stars **Reviewed by:** Adriana C. **Reviewed Date:** October 28, 2025 **What do you like best about Okendo?** I find Okendo to be an easy-to-use platform, which makes setting it up relatively straightforward. I particularly appreciate how accommodating and helpful the support team is, ensuring a smooth experience. Customers appreciate having reviews available to understand products better and see real feedback from other users. This feature is very impactful in providing transparency and enhancing customer trust. Although I haven't utilized all of Okendo's features, I'm excited about implementing the loyalty program soon, which I believe will add significant value. Additionally, we have successfully used Okendo for our sister brand as well, confirming its reliability and functionality across different business contexts. **What do you dislike about Okendo?** There is nothing that stands out in regards to what I dislike. **What problems is Okendo solving and how is that benefiting you?** I find Okendo valuable for showcasing customer reviews, helping buyers understand products and see real user experiences. ### 34. Exceptional Support and Customer-Focused Team **Rating:** 5.0/5.0 stars **Reviewed by:** Ana R. | Email Marketing Manager and Graphic Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Okendo?** Their team is always very helpful and willing to help improve the customer experience. **What do you dislike about Okendo?** I can't think of anything, we're satisfied. **What problems is Okendo solving and how is that benefiting you?** As a self tanner, our product can be met with skepticism, since many people are unsure about the results and may have concerns about skin sensitivity or other issues. Genuine reviews are important because they help potential customers build trust and determine which product is best suited for their needs. Additionally, since our price point is higher than that of the average self tanner, sharing positive experiences is essential to demonstrate the value and justify the additional cost. ### 35. Easy to Use with Customer Service That Goes Above and Beyond **Rating:** 5.0/5.0 stars **Reviewed by:** Tyson A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Okendo?** The ease of use and the customer service. They really do bend over backwards to make everything right for you **What do you dislike about Okendo?** Some of the extra features don’t work for my business, but I understand they can be helpful for other companies. Since they offered three months to test it out, it was still worth trying. **What problems is Okendo solving and how is that benefiting you?** I really like the review options they offer. They provide customers with choices, discounts, and support, which helps make sure everything is done right the first time. ### 36. Really easy to use and a great set up experience from the onboarding team. **Rating:** 4.0/5.0 stars **Reviewed by:** Millie C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Okendo?** I like that Okendo is really easy to use. The initial setup was very easy too, which was a big plus for our team. **What do you dislike about Okendo?** The sync between Okendo Quizzes and Klaviyo isn't as thorough as other platforms. I'd like the data passing to be easier to use. **What problems is Okendo solving and how is that benefiting you?** Okendo keeps everything in one place, allowing us to see everything about a customer all in one place. ### 37. Intuitive platform, outstanding support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Okendo?** Okendo has been a strong partner in helping us manage reviews and explore additional solutions that support both our business and our customers. Our Success Manager, Laura Ann, is proactive, communicative, and consistently shares valuable industry insights while supporting our ideas and answering our many questions with ease. The platform itself is intuitive and user-friendly. While onboarding had a few minor bumps, our overall experience since then has been seamless, with updates and changes being simple to implement. **What do you dislike about Okendo?** There are a few areas that could be improved, particularly with the Shop review feature. At the moment, reviews from Shop are either all on or all off, which makes it tricky to manage if a customer leaves feedback on the wrong product. The onboarding process also felt a bit disjointed, but once everything was set up, the experience has been very smooth and easy to manage. **What problems is Okendo solving and how is that benefiting you?** Ease of customers leaving reviews and ease of management of customer reviews. ### 38. Okendo Made Our Platform Switch Fast and Seamless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Okendo?** We were urgently looking to switch review and loyalty platforms, and the Okendo team went above and beyond to make that happen. They were incredibly responsive, set everything up in the backend, and the platform itself is intuitive. **What do you dislike about Okendo?** There is nothing that comes to mind. Just hitting the minimum number of characters here. **What problems is Okendo solving and how is that benefiting you?** We were looking to grow our retention program and get more product reviews, specifically reviews with images. ### 39. Okendo: Intuitive All-in-One Platform with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick M. | Director of Global E-commerce, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Okendo?** We are using Okendo for reviews, loyalty, and referrals. The platform itself is intuitive, customizable, and built to grow with us. Plus, it's eliminated the need for three separate apps and given us a unified view of our customer engagement. The onboarding, implementation, and support team was outstanding — responsive, strategic, and invested in our success. Couldn't ask for a better partner. **What do you dislike about Okendo?** Not so much a dislike, but I do wish it were easier to customize the design of the loyalty landing pages. **What problems is Okendo solving and how is that benefiting you?** A single platform for managing reviews, loyalty, and referrals that's intuitive and easy to manage. ### 40. Outstanding Customer Service Makes All the Difference **Rating:** 4.5/5.0 stars **Reviewed by:** Steve T. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Okendo?** Their customer service is excellent! My CSR Marissa keeps me informed and up-to-date on my account performance and where we can improve. **What do you dislike about Okendo?** The launch could've gone smoother. It seems like a few things where left undone. **What problems is Okendo solving and how is that benefiting you?** We are in a very competitive industry, and Okendo's loyalty program really helps give us an edge on our competition. ### 41. Very Easy Platform with Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Terri H. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2026 **What do you like best about Okendo?** Very easy platform, excellent customer service. **What do you dislike about Okendo?** Nothing, you guys are the best in the reviews biz! **What problems is Okendo solving and how is that benefiting you?** Getting real reviews on ur website. Customers do not have to leave our website and search other websites or platforms to find reviews for particular products we carry. ### 42. Effortless to Use, Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Joey Farina . | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Okendo?** I like Okendo because it looks good and is easy to use. It is better than my old review platform, and the customer service is better. The initial setup was super easy, and Paulo did it all for me. **What do you dislike about Okendo?** Easy of use **What problems is Okendo solving and how is that benefiting you?** Okendo looks better than my old review platform and has better customer service. It's easy to use with a good interface. ### 43. User-Friendly with Stellar Support **Rating:** 4.0/5.0 stars **Reviewed by:** sophie l. **Reviewed Date:** October 14, 2025 **What do you like best about Okendo?** I love how easy Okendo is to use. The interface is very intuitively laid out, simplifying the entire user experience. The personal assistance provided by their team greatly improved the setup efficiency, catering specifically to our business needs rather than just offering resource guides. The ability to personalize the platform to suit our business is really beneficial. Their customer service is outstanding, with quick and thorough responses from real people rather than chatbots, which enhances the support experience significantly. Additionally, integrating Klaviyo with Okendo was seamless and highly effective. **What do you dislike about Okendo?** I would make it a little cheaper. The step up from reviews and referrals to loyalty is quite large. **What problems is Okendo solving and how is that benefiting you?** I use Okendo to share customer experiences and boost word-of-mouth marketing through referrals, allowing us to reach new audiences. Its simplicity and personalization enhance our business efficiency. ### 44. Seamless Reviews and Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Cait K. | Co-Founder **Reviewed Date:** December 29, 2025 **What do you like best about Okendo?** I love how Okendo helps us gain real, relatable, and authentic reviews from our parents with dogs and cats. We loved working with the entire Okendo team, especially Karen. They were helpful and responsive, especially during the setup period. I appreciate that they didn't just send a 'help guide' but really walked us through the process. We also love how seamless the process is via Klaviyo. The initial setup was very easy, I'd rate it an 8.5 out of 10. **What do you dislike about Okendo?** N/A **What problems is Okendo solving and how is that benefiting you?** Okendo helps us gain real, relatable, and authentic reviews from our customers with dogs and cats. ### 45. Outstanding Okendo Experience: Seamless Onboarding and Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Okendo?** Our experience with Okendo has been outstanding from day one. Their team made the entire onboarding and implementation process seamless, and their level of communication and support has exceeded our expectations. **What do you dislike about Okendo?** Nothing except I wish they had the capability for syndication to retail. **What problems is Okendo solving and how is that benefiting you?** the voice of the customer ### 46. Great review platform! **Rating:** 5.0/5.0 stars **Reviewed by:** John G. | Ecommerce Director , Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Okendo?** This is a great review platform. I appreciate having the flexibility to send review requests either through Klaviyo or directly with Okendo. The analytics are very straightforward, making it easy to understand the data. I also like the new features that let you display product reviews in locations beyond just the bottom of the product detail pages. Additionally, their customer support team is excellent. **What do you dislike about Okendo?** I do not have any complaints at this point. **What problems is Okendo solving and how is that benefiting you?** Reviews have become a standard feature on ecommerce sites, and Okendo simplifies the process of collecting them. ### 47. Okendo is easy to use and helps us understand the voice of our customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Coby G. | Director, Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Okendo?** The ability to tag certain types of reviews and feature them within the PDP. Their system is very user friendly and does not take long for our team to learn. Our CRM Alex is available to jump in when needed and make appropriate recommendations based on our business needs. **What do you dislike about Okendo?** We would prefer the ability to set different cadence for different products when reviews are sent to the customer. **What problems is Okendo solving and how is that benefiting you?** Okendo is giving us analytics to find out how our customers like or dislike our products so we can make updates in either our marketing or product development. ### 48. Flexible and User-Friendly Review Management **Rating:** 4.5/5.0 stars **Reviewed by:** lily m. **Reviewed Date:** January 06, 2026 **What do you like best about Okendo?** I like Okendo's flexibility and user-friendly nature. It's easy for me to go in and make changes on my own. I also appreciate how it allows us to own reviews and create groups for products, which is helpful for managing website reviews. **What do you dislike about Okendo?** I would like some more features. It would be great if the product reviews pages let you toggle between SKUs. **What problems is Okendo solving and how is that benefiting you?** Okendo allows us to own reviews and create groups for products. I like how I can easily make changes on my own because it's flexible and user-friendly. ### 49. Seamless Review Hosting with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Luke M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Okendo?** I use Okendo for hosting reviews and the setup was super easy, especially with Karen's help. The customer service is impressive and the UI is great. I also have it integrated with Klaviyo, which works really well for our quiz and first-party data. **What do you dislike about Okendo?** NA **What problems is Okendo solving and how is that benefiting you?** I use Okendo for hosting reviews and found the setup super helpful. ### 50. Intuitive and Easy to Use, But Review Conversations Need Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Venket R. | Marketing Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Okendo?** I appreciate how intuitive it is to use and how easy it is to navigate. **What do you dislike about Okendo?** I wish the review section of okendo allows you to see an entire conversation between a reviewer and us (the brand) so we can track interactions between us and customers who are reviewing. Right now, once you reply via okendo the customer reply has to happen via email. **What problems is Okendo solving and how is that benefiting you?** Okendo helps collect all reviews in one place which allows us to leverage ongoing UGC as well as facilitates an easy to use loyalty program. ## Okendo Discussions - [What is Okendo used for?](https://www.g2.com/discussions/what-is-okendo-used-for) - 1 comment - [View Okendo pricing details and edition comparison](https://www.g2.com/products/okendo/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+11%3A45%3A20+-0500&secure%5Bsession_id%5D=8f549627-ae8e-4de2-bac7-a078bc1aebea&secure%5Btoken%5D=e4374ace430d4a1945dfd2f42da851372d6273b013f95501a5266418b6709166&format=llm_user) ## Okendo Integrations - [AfterSell](https://www.g2.com/products/aftersell/reviews) - [AfterShip](https://www.g2.com/products/aftership/reviews) - [Attentive](https://www.g2.com/products/attentive/reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - 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[Triple Whale](https://www.g2.com/products/triple-whale/reviews) - [Zaymo](https://www.g2.com/products/zaymo/reviews) ## Okendo Features **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification - Loyalty Cards **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Discovery** - Referral Program - Incentives - 3rd-Party Trends **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Loyalty Analytics - Localization - Integrations **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Use Cases** - E-commerce - Retail - Customer Service **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Mobile** - Mobile Optimization **Administration** - Incentives - Syndication - Insights - Content - Sampling **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **In-House Management** - Employee Performance - Team Workflow **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Okendo Alternatives - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) - 4.8/5.0 (643 reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - 4.3/5.0 (255 reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - 4.2/5.0 (793 reviews)