--- title: Okendo Reviews meta_title: 'Okendo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 414 reviews by the users' company size, role or industry to find out how Okendo works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 414 scale: '5' date_modified: '2026-07-21' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Okendo Reviews **Vendor:** Okendo **Category:** [Review Management Software](https://www.g2.com/categories/review-management-software) **Average Rating:** 4.7/5.0 **Total Reviews:** 414 ## About Okendo Okendo is the customer marketing platform built for Shopify brands to strengthen relationships and maximize lifetime value. Okendo makes it easy to collect feedback, reward engagement, and personalize interactions, helping brands turn shoppers into Superfans. Okendo’s products work together to build trust, increase retention, and capture valuable insights. With unified profiles, AI-powered tools and insights, customizable programs, and deep integrations across the eCommerce stack, Okendo provides brands with the tools to build stronger communities and drive long-term growth. With Okendo, brands can: - Convert better by showcasing content like customer ratings, reviews, photos, and videos that build trust and improve shopper confidence. - Retain more with loyalty and referral programs that reward engagement, encourage repeat purchases, and strengthen brand advocacy. - Adapt faster with quizzes, surveys, and AI automation that capture customer insights and personalize campaigns in real time. Why Brands Choose Okendo - Trusted by 18,000+ fast-growing Shopify brands including SKIMS, Rhode, and Oh Polly. - Proven impact with an average 4X lift in conversion rates and 15X ROI. - 65+ integrations with tools like Shopify, Klaviyo, Attentive, Postscript, and Meta. - Dedicated customer support with responsive, hands-on guidance for SMBs through enterprise. - Reliable, scalable performance built to support growth at every stage. ## Okendo Pros & Cons **What users like:** - Users appreciate the **ease of use** with Okendo, enjoying its intuitive setup and seamless Shopify integration. (183 reviews) - Users praise Okendo for its **exceptional customer support** , noting quick responses and helpful resources throughout their experience. (159 reviews) - Users value Okendo's **seamless Shopify integration** and exceptional customer support, enhancing their e-commerce experience and success. (129 reviews) - Users praise Okendo for its **seamless integration with Shopify** , enhancing flexibility and user experience with powerful features. (119 reviews) - Users find the **easy setup** of Okendo straightforward and efficient, enhancing their overall experience and usability. (96 reviews) - Users highly value Okendo's **seamless Shopify integration** , enhancing customization and functionality for ecommerce brands. (95 reviews) - Users find **easy integrations** with Okendo, enabling seamless management and customization of customer reviews for ecommerce success. (86 reviews) - Setup Ease (86 reviews) - Integrations (78 reviews) - Intuitive (68 reviews) **What users dislike:** - Users find **customization options limited** , wishing for more flexibility in design and review placement within Okendo. (29 reviews) - Users are frustrated by **missing features** in Okendo, such as automated promotions and seamless multi-store management. (26 reviews) - Users feel the pricing is **expensive** , wishing for a more affordable option despite acknowledging its competitiveness. (24 reviews) - Users feel the **lack of customization** in Okendo limits branding and user experience enhancements. (21 reviews) - Users find Okendo's **usage difficult** , struggling with interface navigation and the lack of automation for certain features. (18 reviews) - Not User-Friendly (12 reviews) - Users experience **miscommunication issues** regarding policies and review management, leading to confusion and inconvenience. (12 reviews) - Poor Usability (11 reviews) - Users find the **difficult setup** process challenging, especially with Google reviews integration and installation quirks. (10 reviews) - Integration Issues (10 reviews) ## Okendo Reviews ### 1. Seamless Shopify Integration, But Needs Better Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Rax R. | Martech Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2025 **What do you like best about Okendo?** I like Okendo's seamless Shopify integration as it works deeply with Shopify, including metafields and themes, which makes it flexible to design around the brand. I also find the segmentation and automation features powerful. We switched from Reviews.io due to the better support and appealing features that Okendo offers. The initial setup was pretty easy too. **What do you dislike about Okendo?** I think Okendo could improve with a better native reporting dashboard. **What problems is Okendo solving and how is that benefiting you?** I use Okendo to streamline collecting and posting reviews, reducing manual work. The seamless Shopify integration, powerful segmentation, and automation enhance flexibility and design around my brand. ### 2. Exceptional Account Support and Continuous Feature Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Okendo?** Account support has been exceptional, and they’re consistently rolling out new features. **What do you dislike about Okendo?** Some parts of the loyalty program don’t integrate well with my subscription platform, which makes it harder to use everything together smoothly. **What problems is Okendo solving and how is that benefiting you?** Reviews are their strongest offering, and it has worked seamlessly across platforms. ### 3. Simplifies Customer Feedback with Intuitive Ease **Rating:** 4.5/5.0 stars **Reviewed by:** Romi M. **Reviewed Date:** December 04, 2025 **What do you like best about Okendo?** I like the simplicity of Okendo, as it's easy for someone like me who isn't very technical. The team was very helpful in setting up all the connections for me. I managed to send out Okendo to more than 2,000 customers and got over 450 reviews in just two weeks from my Kickstarter campaign. The platform is very intuitive, making it easy for both the business and consumers to use, which makes the overall process seamless. I also feel that Okendo's customer support team is very helpful and swift with the process. It's a very good platform, definitely a value for money with lots of good features included. **What do you dislike about Okendo?** I think Okendo is a good platform, but one thing I would like to see is continued improvement in integrations with multiple platforms. That's maybe one thing. **What problems is Okendo solving and how is that benefiting you?** Okendo helps me collect customer reviews and provides AI summaries, revealing what customers like or dislike. This helps me understand customer feedback, improve product features, and elevate customer service. ### 4. User-Friendly with Room for Enhanced Reporting **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Okendo?** I monitor and publish reviews using Okendo, and I find it provides clear ways to capture reviews, which is very beneficial to our business. The platform is very user-friendly and customizable, which I appreciate a lot. I also like the clean and straightforward interface, making my experience smoother. The initial setup was very easy, which was a big plus for me. **What do you dislike about Okendo?** I wish reporting was easier and more customizable. Exporting in specific ways would be helpful that what it is currently. Having more customizable forms would be useful too like adding in suggested products based on what we want. **What problems is Okendo solving and how is that benefiting you?** I monitor and publish reviews with Okendo. It provides clear ways to capture reviews and is very beneficial to our business. ### 5. Efficient Review Management with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2026 **What do you like best about Okendo?** I find Okendo easy to use, which makes both the initial setup and ongoing use smooth. The platform makes collecting and managing reviews simple and efficient for me. I'm also really impressed with their support team; they are helpful and knowledgeable, which ensures everything runs smoothly. **What do you dislike about Okendo?** More built in guidance on best practices would also be valuable. **What problems is Okendo solving and how is that benefiting you?** I use Okendo for collecting and managing reviews on site and through email, making the process simple and efficient. It's easy to use, and their knowledgeable support team helps keep everything running smoothly. ### 6. Fantastic Support, Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Justin B. | Co-Founder and CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Okendo?** I like that Okendo does the job well and that the support from our success manager Freya Hansen is fantastic. The quiz feature is good too. I also found the initial setup of Okendo easy. **What do you dislike about Okendo?** I would ideally like the customer to be able to record their review within their email, without having to head to a browser. I'd like this capability via Klaviyo sent emails **What problems is Okendo solving and how is that benefiting you?** Okendo helps in tracking customer experience and generating social proof. ### 7. Seamless, Cost-Effective, and Valuable for Building Trust **Rating:** 4.5/5.0 stars **Reviewed by:** Brianna . **Reviewed Date:** February 03, 2026 **What do you like best about Okendo?** I like how seamless it is to use Okendo. I have teammates globally, and not all are incredibly tech-savvy, but everyone is able to figure it out, either by the easy UI/UX or the Okendo tutorials/help desk. It's an incredibly valuable platform for us at ettitude, solving key challenges we faced around customer trust and retention. It supports our conversion efforts, provides customer insights that strengthen our storytelling, and automates review collection. The platform's ease of use, technical support, and price prompted us to switch from Yotpo. Also, the initial setup was easy. **What do you dislike about Okendo?** N/A **What problems is Okendo solving and how is that benefiting you?** I use Okendo to enhance customer trust and retention through reviews, which boost conversion, support customer insights, and ease review collection with automated flows. ### 8. All-in-One Platform with Outstanding Support **Rating:** 4.0/5.0 stars **Reviewed by:** Sophie P. | Ecommerce & CRM Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Okendo?** The fact that the platform has so many features such as reviews, surveys and loyalty means that we dont need multiple apps. We can have all of our customer data in the one platform, that speaks to multiple other platforms that we have. The customer service is also very responsive and helpful when we want to make adjustments or include new features on our website. **What do you dislike about Okendo?** The analytics platform could be better. The ability to filter and customise the dashboard would be beneficial. **What problems is Okendo solving and how is that benefiting you?** It allows us to follow the customer through multiple parts of their journey and collect different kinds of data throughout this journey. ### 9. User-Friendly Layout, Perfect for Reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Anna Jeanne B. | Freelance Marketing + Ecommerce Consultant **Reviewed Date:** January 26, 2026 **What do you like best about Okendo?** I like the friendly and nice layout of Okendo. It helps me spend less time figuring out how it works, which makes my experience smoother. **What do you dislike about Okendo?** I would have liked more information on how to get AI-generated reviews collation. I don't really know how that works, but we'll email someone about it. I didn't know that we could only have one kind of layout with the plan that we're on and the site that we have that was not discussed before we signed on with Okendo. Ended up being not much of a problem, but it was confusing to get my head around at first. **What problems is Okendo solving and how is that benefiting you?** I use Okendo to generate on-site reviews, understand product perceptions, and help users discover the product. ### 10. Outstanding CSM Support That Boosted Our Review Volume **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin S. | Co-Founder & Head Of Product , Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Okendo?** Outstanding CSM support. The optimization recommendations made a meaningful impact. We went from collecting just a handful of reviews per day to consistently bringing in two dozen or more. Thanks for all the help, André! **What do you dislike about Okendo?** No complaints really. The platform is working really well for us. **What problems is Okendo solving and how is that benefiting you?** Getting reviews and UGC in for social validation. ### 11. Okendo: Streamlined Reviews, Fantastic Support **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Okendo?** I use Okendo for our website reviews and TikTok integration. I love how organized and streamlined it is, allowing us to monitor and publish reviews selectively. Also, apart from the amazing services, Okendo has a great support team that I really appreciate. I think it's incredible that we're able to handle surveys for our customers through Okendo. The initial setup was extremely easy, which I found really convenient. **What do you dislike about Okendo?** At the moment, very happy with everything Okendo offers. **What problems is Okendo solving and how is that benefiting you?** I find Okendo lets us monitor and publish reviews on our website efficiently. It's organized and streamlined. ### 12. Customizable Reviews and Seamless GA Integration Elevate Our Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Hannah P. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Okendo?** We mainly use Okendo for reviews purposes to being able to customise how the reviews look on our site is a huge plus and being about to choose which information is shown the best help the customer's purchase intent. Also great to have the integration with GA to see how well our review requests forms are performing. **What do you dislike about Okendo?** From just using Okendo from the reviews side there are not glaringly obvious downsides. A great additional feature would be to have in-mail reviews integrate with Klaviyo in the future so all of our brand emails flows can come from one place. **What problems is Okendo solving and how is that benefiting you?** Makes it easy to collection product and site reviews. While also making it easy and customisable to display these reviews on site. ### 13. Okendo Review **Rating:** 5.0/5.0 stars **Reviewed by:** Stephany A. | Email and SMS Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Okendo?** I use Okendo for surveys and to gather customer reviews for our website. I like the surveys, how easy they are to create, and how easy it is to approve reviews. Being able to target people better with our campaigns based on the results is another highlight. The initial setup was pretty simple, and the support reps were helpful. I would definitely recommend Okendo to others. **What do you dislike about Okendo?** Can't think of one. **What problems is Okendo solving and how is that benefiting you?** I use Okendo for surveys and customer reviews to feature on our website. It helps us understand customer needs and target them effectively. I like how easy it is to create surveys and approve reviews, enhancing our campaigns based on the results. ### 14. All-in-One Review Solution with Seamless Shopify Integration and Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra M. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Okendo?** Okendo is a one stop shop for all of our review needs, is easy to use, and it integrates seamlessly into our Shopify store. I also appreciate the one on one calls we have with our account manager to make sure we are using Okendo to it's full potential. **What do you dislike about Okendo?** Of course, we wish the pricing was lower but it is a competitive rate. **What problems is Okendo solving and how is that benefiting you?** Okendo makes it easy for us to show off real customer experiences in a clean, visually appealing way. The photo reviews and firsthand feedback add a layer of trust that’s hard to get otherwise. It helps shoppers see how our products actually look and perform in real life, so they can buy with confidence, and that’s been huge for building credibility and driving more sales. ### 15. Boosts Google Ads with Confidence-Building Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie U. **Reviewed Date:** February 12, 2026 **What do you like best about Okendo?** I like that Okendo gives potential customers the confidence that they're buying a good product, as they can see the experiences of our existing customers. I also appreciate that it makes it easy to reply to customer reviews. The initial setup of Okendo was very easy, and we were guided through the process. It was very straightforward and required minimal usage of our developers. **What do you dislike about Okendo?** I would really like to get more seller reviews, and we're just working together to figure out how to do that. **What problems is Okendo solving and how is that benefiting you?** I use Okendo to collect seller reviews, display them on our Google Ads, and give potential customers confidence by showcasing existing experiences. ### 16. Streamlines Customer Feedback with Customizable Reviews **Rating:** 4.0/5.0 stars **Reviewed by:** Olivia M. **Reviewed Date:** November 17, 2025 **What do you like best about Okendo?** I appreciate how easy Okendo is to set up and maintain. I really like the ability to group reviews for multiple products, which is a great way to manage customer feedback efficiently. The feature that allows us to offer customer rewards for reviews is a fantastic incentive that boosts engagement and encourages more detailed feedback. Okendo also excels in providing customization within reviews for specific attributes. This is particularly helpful for our products, which are very fit-specific, making it easier for potential customers to find relevant information. Additionally, it allows potential customers to view comprehensive product feedback and offers a feature that enables them to search within reviews for specific attributes they are interested in. **What do you dislike about Okendo?** I find that Okendo lacks tools for analyzing and aggregating customer feedback effectively, which is crucial for product improvement. The insights and analytics tools need significant enhancements to provide better support in evaluating and leveraging customer feedback. **What problems is Okendo solving and how is that benefiting you?** Okendo helps potential customers see product feedback and search for specific attributes in reviews. It's easy to set up and maintains simplicity over time, enabling us to group reviews, customize attributes, and offer rewards for customer reviews. ### 17. Effortless Setup and Robust Features with Okendo **Rating:** 4.5/5.0 stars **Reviewed by:** Kristian J. **Reviewed Date:** November 14, 2025 **What do you like best about Okendo?** I love Okendo for how easy it is to set up, as it is pretty self-explanatory. The simplicity and speed of the setup process mean I don't waste time on integration tasks, allowing me to focus on activities that drive revenue and growth for my business. Okendo's integration features are powerful, particularly in automating the process of sending promo codes and recognizing detailed customer reviews. The system's ability to remind customers to leave reviews and reward them accordingly is a valuable tool for maintaining a professional image and ensuring all marketing efforts are well-formatted. Additionally, integrating Okendo with my Shopify store has enhanced my operational workflow. I also appreciate Okendo's capabilities in automation and following up with customers, as it simplifies managing these processes efficiently and effortlessly. **What do you dislike about Okendo?** I had a few teething issues where my logo wouldn't load on the emails. Additionally, after experiencing an issue with my email bouncing, the API wasn't able to send emails to my business email. The customer service team (Shout out to Josh) was brilliant at solving these issues and running tests on my behalf. **What problems is Okendo solving and how is that benefiting you?** I use Okendo to automate customer reviews, enhance professionalism, and streamline follow-ups. It also integrates coupon rewards, boosting user engagement and sales efficiency. ### 18. Intuitive, Fast, and Affordable with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Caitlin X. | Retention Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Okendo?** I appreciate Okendo for a couple of key reasons. Primarily, I love the intuitive and easy-to-use interface which makes my user experience smooth and efficient. The platform operates quickly and its performance is superior compared to other market options. In addition, Okendo’s integration with Klaviyo offers me significant control over the messaging for review requests, allowing segmentation and A/B testing which ensures our emails are visually appealing and well-targeted, particularly to our returning customers. Furthermore, I have had a great experience with the Okendo team. The staff I've interacted with, about three or four different individuals, have been incredibly responsive and highly engaged, which makes me feel valued as a customer. This level of service and interaction enhances the overall experience of using the platform. **What do you dislike about Okendo?** I cannot think of anything. **What problems is Okendo solving and how is that benefiting you?** I use Okendo for reviews, as it provides an easy-to-use platform with a great interface, integrates well with Klaviyo, and offers control over message segmentation and A/B testing, ensuring professional emails. It's more affordable and flexible compared to alternatives like Yotpo. ### 19. Easy-to-Use Interface with Straightforward, Convenient Widgets **Rating:** 5.0/5.0 stars **Reviewed by:** haley c. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Okendo?** The platform interface is easy to use, and the website widgets are straightforward and convenient. **What do you dislike about Okendo?** Deeper segmentation would be great to have, as it would make it easier to organize and target things more precisely. **What problems is Okendo solving and how is that benefiting you?** Sharing customer testimonials and gathering reviews ### 20. Fantastic software to power your businesses reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew O. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Okendo?** I like the prompt responses from our dedicated rep and the functionalities within the software. **What do you dislike about Okendo?** I have not had any downsides to using the Okendo platform **What problems is Okendo solving and how is that benefiting you?** It is helping us solve having our reviews be a core component for conversion. By creating a strong review eco-system, we see benefit in conversion, but also the ease of having our reviews populated correctly and efficiently. ### 21. Easy to Use for Us and Our Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Okendo?** The platform is Easy to use and also for the customers **What do you dislike about Okendo?** I dont dislike anything about the okendo platform **What problems is Okendo solving and how is that benefiting you?** Right now we only use the reviews and its been great. ### 22. Easy implementation and an excellent customer service! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Okendo?** The customer service is excellent, super quick to respond and genuinely helpful. **What do you dislike about Okendo?** Not all reviews can be transferred to the Shop App. **What problems is Okendo solving and how is that benefiting you?** We’re building a loyalty and referral program to help increase my revenue, and it’s been a useful way to support growth. ### 23. Intuitive Review Insights with Real-Time Performance Dashboards **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Okendo?** The platform is intuitive and provides great insights into reviews. With the recent performance dashboard updates, we can now see how we’re doing with reviews and what we need to improve in real time. The team is supportive and hands on. They set expectations on how often to meet and provide insight on to what Okendo is working on. **What do you dislike about Okendo?** So far, I can’t think of anything I dislike about Okendo. **What problems is Okendo solving and how is that benefiting you?** It is helping us get reviews. Though currently not using the loyalty program, it shows great promise and hope to test it out soon. ### 24. Easy Shopify integration, but weak reporting, exports, and access controls **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Okendo?** Ease of integration with Shopify, managing groupings of products & base moderation abilities. **What do you dislike about Okendo?** Okendo widgets flicker, which impacts site performance, and we’ve ended up having to build the components ourselves. It has been very difficult to get timely Okendo support. When they first addressed it they actually made the flicker worse as it not longer flickered, the stars repositioned themselves on the page. It’s also impossible to export reviews by product. The reporting is largely useless; the only meaningful insight I can get is through the GA integration. On top of that, there’s no account access management that would let insights teams view and report on reviews without also giving them the ability to edit or moderate reviews, or change widgets and settings. **What problems is Okendo solving and how is that benefiting you?** Product insight from customers in real time, which allows us to optimize our messaging. Customers also stated they wanted reviews for credibility. ### 25. Easy-to-Navigate Reviews with Clear Filters and Keyword Search **Rating:** 5.0/5.0 stars **Reviewed by:** Katie V. | Ecommerce Trade Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Okendo?** Reviews are very easy to navigate, the filters are clear, customers can search by keywords, upload images, and everything feels simple and user friendly. Our account manager communicates clearly around opportunities to improve how we use Okendo on site and supports us in implementing any changes we need. **What do you dislike about Okendo?** I haven’t experienced any major issues so far. **What problems is Okendo solving and how is that benefiting you?** Okendo helps us showcase customer reviews in a clear, engaging way, making it easier for shoppers to discover real feedback and feel confident in their purchase decisions. ### 26. AI-Driven Reviews, Customization at its Best **Rating:** 5.0/5.0 stars **Reviewed by:** Andee' B. | Customer Experience Manager **Reviewed Date:** February 03, 2026 **What do you like best about Okendo?** I really appreciate Okendo's AI response generator, which is really helpful because it learns from my previous responses. It makes it easier to respond to negative reviews and address issues with customers or clarify any problems in the published reviews on the site. The initial setup was very easy, and the Okendo team was really efficient and helpful. The cost and customization options also made it an ideal choice for us. **What do you dislike about Okendo?** I don't have any negative feedback to provide. **What problems is Okendo solving and how is that benefiting you?** I use Okendo to consolidate customer reviews, notify my team of negative ones, and customize reviews with filters. The AI response generator helps respond to negative reviews effectively. ### 27. Okendo’s Integrations Make It Easy to Use and Edit on the Fly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Okendo?** There are a lot of integrations that work well together and its made Okendo easy to use and edit on the fly. **What do you dislike about Okendo?** I don't really have critiques yet. I'm still learning all of the capabilities. **What problems is Okendo solving and how is that benefiting you?** It's helping us show clear and honest feedback from customers and enabling us to engage with them in real-time. ### 28. Centralizes Reviews with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Tera J. **Reviewed Date:** November 07, 2025 **What do you like best about Okendo?** I really like the help that we get from the Okendo team. They are more than willing to help if we have any questions, which makes a significant difference in our daily operations. Their support is consistent and valuable, ensuring that any concerns or inquiries are addressed promptly and effectively. Another aspect I appreciate about Okendo is how it consolidates everything in one spot. This feature helps streamline our processes, making it easier to manage our loyalty page and customer reviews efficiently. The organization and accessibility Okendo provides simplify our workflow, allowing us to focus more on strategic tasks rather than managing multiple platforms. Overall, the combination of excellent support and integrated functionality enhances our experience significantly. **What do you dislike about Okendo?** I am currently experiencing some transitions with Okendo. Once those are done, I expect it will function properly. **What problems is Okendo solving and how is that benefiting you?** I use Okendo to centralize our loyalty page and reviews, streamlining access. The team provides exceptional support, always ready to assist with our questions. ### 29. Boosts Review Management with Rich Media Integration **Rating:** 4.0/5.0 stars **Reviewed by:** D.J. G. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Okendo?** I like the way Okendo looks and I appreciate that it's proactive in identifying problems to help solve them. **What do you dislike about Okendo?** I'm still waiting for a number of sync issues to get fixed. **What problems is Okendo solving and how is that benefiting you?** I use Okendo to get customer reviews, bring in photos and videos, and syndicate reviews to TikTok. ### 30. Seamless Reviews Management with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sonja G. **Reviewed Date:** November 06, 2025 **What do you like best about Okendo?** I love using Okendo for its intuitive and easy-to-use interface, making it convenient for us as merchants to manage reviews and post-purchase surveys. The review templates are not only pre-existing but also clean, functional for high conversion, and easy to update to match our visual brand. I find adding or removing rewards for review submission a breeze with these templates. I appreciate the suggested surveys for post-purchase feedback, which simplify the setup process significantly. The integration with Klaviyo for emails enhances functionality and connectivity. Additionally, the Okendo team was super helpful during the initial setup, contributing to a smooth onboarding experience. Lastly, the exceptional support from our account manager, who consistently stays on top of our needs and brings to our attention new features or potential improvements, leaves us very pleased with Okendo. **What do you dislike about Okendo?** I can't think of anything at this point. **What problems is Okendo solving and how is that benefiting you?** I find Okendo super easy to use for managing reviews and post-purchase surveys, with intuitive templates that enhance conversion and align with our brand effortlessly. ### 31. Very Robust Platform with 100% uptime, that definitely Elevates online Customer Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Curtis V. **Reviewed Date:** November 06, 2025 **What do you like best about Okendo?** Our team really appreciates Okendo for our online business. Initially, we started using it solely for reviews, and it has since expanded into a very successful loyalty and reward program. I find the review platform to be extremely robust, allowing us to quickly collect and incentivize customer reviews. The inclusion of photographs and videos showcasing how customers use our products is incredibly impactful. Additionally, these reviews significantly enhance our SEO, which is extremely important for us. I appreciate the individual customer success specialists, like Laura Gomez, who we are currently working with to optimize our platform ecosystem including Shopify, Klaviyo, Google analytics, that all integrate seamlessly with Okendo. This integration of apps and tools really improves our connection with customers, providing them and our business extra value. Okendo's UI and easy-to-use functionality, along with great collaboration with other tools create an awesome workflow. The platform is incredibly powerful, easy to use, and robust, and nothing has ever broken because of Okendo, which is crucial. Overall, it's an incredible program with limitless potential, dramatically improving our website's capabilities. **What do you dislike about Okendo?** I don't really dislike anything. We were part of some early beta projects that never really came to fruition, but Okendo, stuck with us by comping some tools as a replacement. 100% cool that they did this. **What problems is Okendo solving and how is that benefiting you?** We use Okendo to collect and incentivize customer reviews, enhancing our SEO and customer engagement. It integrates smoothly with Shopify and Klaviyo, optimizing our whole DTC ecosystem and improving customer connection through robust features like videos and photos in reviews. ### 32. Great for lean marketing team at a start-up **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Okendo?** Okendo has been great for our Shopify business as we use it for reviews. This has been key for our business and Okendo has been easy to use for our very lean marketing team. We have been a fan of the ability to generate AI summaries of our product reviews and they are quite accurate. The ability to group reviews and create review bundles have been really useful in building up authority for our product bundles as well. They also have a robust number of features that we do not currently use but are great nice to haves like quizzes. **What do you dislike about Okendo?** The only downsides we have encountered are around the way things look within Shopify. I believe that is mainly an issue with our Shopify theme but sometimes things can be a bit clunky or not render out exactly how we would want it to. Some of the filters and such for the end user blend into our page. **What problems is Okendo solving and how is that benefiting you?** Helping us build authority with our customers and also gives us legitimacy by providing reviews and showing folks we are a legit business. We are a DTC start-up and have only been selling direct to consumers for 9+ months. Reviews play such a large role in building trust. ### 33. Easy to Use, Backed by a Really Helpful Team **Rating:** 4.5/5.0 stars **Reviewed by:** Molly W. | Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Okendo?** It is easy to use and the team are really helpful if you do have any issues with it. **What do you dislike about Okendo?** Not much at all! I haven't had anything yet **What problems is Okendo solving and how is that benefiting you?** It solves how we build up our reviews on and preview them on our online store ### 34. Straightforward Setup, Clean Widgets, and Reviews Rolling In Fast **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Okendo?** Honestly been really happy with Okendo. The setup was straightforward and it integrates smoothly with our store. Reviews started coming in quickly and the widgets look clean on the product pages. Great tool overall! **What do you dislike about Okendo?** Honestly not much to complain about. Maybe the initial onboarding could be a bit more guided, but nothing major. Once you get the hang of it, everything runs smoothly. **What problems is Okendo solving and how is that benefiting you?** We needed a solid way to collect and display customer reviews on our store. Okendo handles this really well — social proof has helped boost conversions and customers trust the reviews since they look authentic and are easy to browse. ### 35. Responsive, User-Friendly, A Must-Have for Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Brinlee W. **Reviewed Date:** November 17, 2025 **What do you like best about Okendo?** I find Okendo to be incredibly responsive, which is a crucial aspect for me as it allows me to address any issues promptly and ensures our customers can review our products without any hiccups. The platform is very easy to use, which simplifies the process of managing customer reviews and optimizing them so our customers can easily find and review our products. Setting up Okendo was straightforward and hassle-free. The combination of its user-friendly interface and responsiveness makes it an essential tool for maintaining a seamless review management process. I am so satisfied with it that I would rate my likelihood of recommending Okendo to a friend or colleague as a perfect 10. **What do you dislike about Okendo?** Nothing! **What problems is Okendo solving and how is that benefiting you?** I use Okendo to fix issues within the reviews section and ensure optimal product visibility for customers, making it easy for them to see and review our products. ### 36. Promoting Verified Reviews with Customer Photos and Videos Made Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Okendo?** Okendo allows me to promote my reviews while also showcasing customer photos and videos of my products. It also gives my customers peace of mind, knowing the reviews come from verified purchasers. **What do you dislike about Okendo?** I don’t like the credit system. It feels like you get punished for being successful. **What problems is Okendo solving and how is that benefiting you?** A straight forward method to show my customers reviews to others ### 37. Intuitive and Supportive: A Vital Addition **Rating:** 5.0/5.0 stars **Reviewed by:** Janeena B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Okendo?** I like how intuitive Okendo is both on the front and back end, and I find the support quality exceptional. Our customers are able to rely on our support team less to manage things such as their rewards because of it. Setting it up was very easy. We're happy we found Okendo after having issues with a previous provider. **What do you dislike about Okendo?** Nothing, it's great! **What problems is Okendo solving and how is that benefiting you?** Okendo enhances our user experience, ensuring ADA compliance, and its intuitive interface lets customers manage rewards without excessive support reliance. ### 38. We're loving Okendo **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda G. | E-commerce Manager, Site Experience and Merchandising, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Okendo?** We're primarily using Okendo for reviews, and the UI has been much better than the company we switched from! Moderation is super easy, as is customizing the settings and widgets. We recently started utilizing some of the AI tools and are excited to see how that affects conversion. We also use surveys, and those have proved helpful in learning more about our consumer. We've found Okendo support to be timely and friendly. **What do you dislike about Okendo?** Occasionally we've had a technical concern with our widgets displaying as expected, but we've been able to get those rectified. **What problems is Okendo solving and how is that benefiting you?** Okendo is helping our brand build trust with consumers via a customer-friendly reviews UI and features like ratings averages, media, review summaries (AI), and the questions and answers feature. We've also been able to learn more about our consumers via attribute questions and our surveys. ### 39. Effortless Reviews and Loyalty Boosting **Rating:** 5.0/5.0 stars **Reviewed by:** Candice S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Okendo?** I like how easy the platform is to use and it serves the needs of what we are looking for in a platform. The initial setup of Okendo was very easy for my team. **What do you dislike about Okendo?** I wish there were more options for loyalty or custom builds that we can add into our loyalty program that don't already exist. **What problems is Okendo solving and how is that benefiting you?** Okendo helps customers choose better with reviews and improves loyalty lifetime value. It's easy to use and meets our platform needs. ### 40. Effortless Review Collection, Minor Removal Constraints **Rating:** 4.5/5.0 stars **Reviewed by:** Irina D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Okendo?** I really like the UX of Okendo and how easy it makes collecting reviews. The automations are also a great feature. Setting it up was easy, which was a huge plus. **What do you dislike about Okendo?** There are shop reviews from a few years ago that are visible on our site that we would like to remove. **What problems is Okendo solving and how is that benefiting you?** I use Okendo to collect customer reviews easily with its great UX and automations. ### 41. Seamless Shopify & Klaviyo Integration with Wonderful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Okendo?** Works seamlessly across all key platforms (Shopify, Klaviyo). Wonderful support. **What do you dislike about Okendo?** Limited customization of quizzes and surveys **What problems is Okendo solving and how is that benefiting you?** Generating and nurturing new leads vis quizzes, collecting feedback via surveys, collecting customer reviews ### 42. Effortless Review Management with Okendo **Rating:** 5.0/5.0 stars **Reviewed by:** Reed M. **Reviewed Date:** October 25, 2025 **What do you like best about Okendo?** I appreciate that Okendo offers a free option, which perfectly meets the needs of my business. The integration with Shopify is seamless and setting it up was a breeze, just a couple of clicks, which is ideal for my workflow. I absolutely love the feature where Okendo sends out reminder emails to customers on my behalf, eliminating the need for me to manually track and reach out to customers for reviews. This automation significantly simplifies the process and enhances efficiency. The overall experience with Okendo has been fantastic, with no problems faced and the functionality proving to be beneficial. The platform is easy to use, which is a major advantage, and I would not change anything about it. I am so satisfied that I rate it a 10 and would recommend it to anyone in need of similar services. **What do you dislike about Okendo?** I don't dislike anything **What problems is Okendo solving and how is that benefiting you?** I use Okendo to display customer reviews on my site, improving trust with potential customers. It automates reminder emails for reviews, easing my workload. ### 43. Great Customer Experience Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2026 **What do you like best about Okendo?** Okendo has the bests customer experience interface. **What do you dislike about Okendo?** Okendo onboarding wasn't as seamless as it was promised. The team could of done a better job at following up outstanding tasks or data they needed. Information got lost easy. **What problems is Okendo solving and how is that benefiting you?** A better visual aspect on our website and the ability to send automated review request. ### 44. Outstanding Customer Service and Constant Innovation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Okendo?** Great customer service. Constantly innovating! **What do you dislike about Okendo?** Pricing can be considered high for a specific review app **What problems is Okendo solving and how is that benefiting you?** Review collection, reviews on site. Benefits us because other customers have context on product! ### 45. Professional, Seamless Integration with Room for Growth **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in International Affairs | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Okendo?** Professional & Concise I appreciate Okendo’s seamless integration with Shopify and its ability to collect high-quality customer reviews in a structured and visually appealing way. **What do you dislike about Okendo?** Polite & Professional The pricing is slightly on the higher side compared to similar solutions. **What problems is Okendo solving and how is that benefiting you?** Okendo is helping us streamline our review management during our site migration, ensuring that reviews from both the old and new sites can be handled seamlessly under our main Plaud Global account. It also addresses our need for more flexible review display options, such as the ability to add review modules to the checkout page similar to Judge.me. In addition, Okendo supports features like anonymous public reviews, which gives our customers more comfort and encourages higher review participation. Altogether, these capabilities help us improve the customer experience and strengthen social proof across our store. ### 46. Effortless Setup with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Katie D. | Customer Care Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Okendo?** I love using Okendo as our main customer review platform for the products on our website, making it an essential tool for customer engagement. The setup was straightforward, being fairly plug-and-play, which I appreciate. It offers a beautiful presentation of customer reviews, including features like photo carousels and AI summaries that help in organizing feedback. This feature allows customers to filter reviews based on age, gender, and skin type, enhancing their experience and aiding others in choosing which reviews to read. Okendo's capabilities boost sales and reduce organizational workload. I particularly enjoy how Okendo connects with our loyalty platform, providing bonuses that incentivize more customer reviews, which is fantastic. The seamless integration with other software like Rivo, Gorgias, and Shopify enhances its functionality further. The platform is simple yet clear and comprehensive, doing everything we need. The customer support team is excellent; their reps are always helpful and on top of things. Continuous improvements have been well-suited and substantial over time, enhancing the platform's functionality. I am very happy with our choice and would absolutely recommend Okendo, scoring it a perfect 10. **What do you dislike about Okendo?** I don't have any **What problems is Okendo solving and how is that benefiting you?** Okendo helps organize and promote customer reviews, boosting sales and reducing our organizational workload. Features like photo carousels, AI summaries, and customizable filters enhance customer review experiences. ### 47. User-Friendly with Impressive Functionality **Rating:** 4.0/5.0 stars **Reviewed by:** Giulia C. | E-Commerce & Digital Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Okendo?** How user friendly it is both for the customer and in the backend. As well as the wide range of functions. The onboarding support is also top tier **What do you dislike about Okendo?** Feel like more ability to customise is required, especially for the quiz module **What problems is Okendo solving and how is that benefiting you?** It's replaced a more clunky review platform that we had, and simplifies things by allowing us to syndicate across all storefronts as well as with Bazaarvoice which has been a gamechanger. Although we're not there yet, we have big plans for loyalty and quizzes and love that it can all be done in one place. ### 48. Effortless Reviews, Stellar Support **Rating:** 4.0/5.0 stars **Reviewed by:** Zak I. **Reviewed Date:** February 08, 2026 **What do you like best about Okendo?** I find the technology behind Okendo great as it is built with purpose and easy to use. The support team are very helpful. I especially like the feature of reviews with customer images, as they are really powerful for us and potential buyers to see the real benefits from other customers. The initial setup of Okendo was very easy for my team. **What do you dislike about Okendo?** I find the referrals feature quite basic. It could be more interactive and more social-led. **What problems is Okendo solving and how is that benefiting you?** I use Okendo to gather solid reviews with images and generate customer quizzes quickly to reactively survey our customers. ### 49. Excellent Support and Features, Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Okendo?** Okendo has significantly improved what we can provide our customers when it comes to loyalty programs and reviews, and it has also introduced us to quizzes. One of the standout aspects of our transition to Okendo has been their customer service, especially the consistent check-ins from our account manager, which have truly made a positive difference. Okendo makes it easy to engage with our customers by answering their reviews as they come in via email every day, and it integrates seamlessly with other apps we use, like Klaviyo. As the primary user of the app at Health Hut, I find Okendo easy to use, easy to make updates to as new features roll out, and easy to integrate into our marketing campaigns. I'm in the app multiple times a week and my experience has been overwhelmingly positive. **What do you dislike about Okendo?** The platform is easy to use but somewhat limited in terms of the design customizations for customer-facing dashboards and widgets. The onboarding/implementation process for loyalty was a bit klunky and time-consuming, mostly with respect to the loyalty tiers. **What problems is Okendo solving and how is that benefiting you?** Okendo makes it easy for our customers to leave product reviews, and gives us ways to encourage them to leave more detail in those reviews. Okendo has allowed us to level up our loyalty program, with software that is reliable and integrates seamlessly with our shopping experience in-store, online, and via email. ### 50. Complete and Scalable Platform with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** andres g. **Reviewed Date:** October 31, 2025 **What do you like best about Okendo?** I appreciate Okendo's option to add photos and videos to reviews, which makes it a more complete platform, scalable, and robust compared to competitors. The setup process was straightforward, with great support from André, who ensured everything worked as I wanted. Okendo addresses the necessity for customer reviews in our e-commerce, and I'm hopeful it will fulfill our needs effectively. The video reviews feature is particularly beneficial, as it is something we need to help increase sales. Additionally, the integration with Klaviyo allows me to create productive flows that enhance cross sales. Overall, Okendo's completeness as a platform is a significant factor for me, standing out from other options like Judge.me. **What do you dislike about Okendo?** Nothing **What problems is Okendo solving and how is that benefiting you?** I find Okendo helps us incorporate photo and video reviews, enhancing our platform's engagement. It integrates well with Klaviyo to boost cross-sales flows, supporting a must-have review system for our e-commerce on Shopify. ## Okendo Discussions - [What is Okendo used for?](https://www.g2.com/discussions/what-is-okendo-used-for) - 1 comment - [View Okendo pricing details and edition comparison](https://www.g2.com/products/okendo/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+19%3A01%3A10+-0500&secure%5Bsession_id%5D=0ba1bd17-9917-4562-937d-a7997e72a45e&secure%5Btoken%5D=ff18cb66e3844f043e6b6f34c1d706d05a5c3d15b076f85f0540d9dbe94445dd&format=llm_user) ## Okendo Integrations - [AfterSell](https://www.g2.com/products/aftersell/reviews) - [AfterShip](https://www.g2.com/products/aftership/reviews) - [Attentive](https://www.g2.com/products/attentive/reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - [Braze](https://www.g2.com/products/braze/reviews) - [Dotdigital](https://www.g2.com/products/dotdigital/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - 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[PageFly Page Builder](https://www.g2.com/products/pagefly-page-builder/reviews) - [Postscript](https://www.g2.com/products/postscript/reviews) - [PowerReviews](https://www.g2.com/products/powerreviews/reviews) - [Rebuy](https://www.g2.com/products/rebuy/reviews) - [Recharge Subscriptions](https://www.g2.com/products/recharge-subscriptions/reviews) - [Rise](https://www.g2.com/products/rise/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) - [Stay AI](https://www.g2.com/products/stay-ai/reviews) - [Tapcart](https://www.g2.com/products/tapcart-tapcart/reviews) - [Tiktok](https://www.g2.com/products/tiktok/reviews) - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews) - [Triple Whale](https://www.g2.com/products/triple-whale/reviews) - [Zaymo](https://www.g2.com/products/zaymo/reviews) ## Okendo Features **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification - Loyalty Cards **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Discovery** - Referral Program - Incentives - 3rd-Party Trends **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Loyalty Analytics - Localization - Integrations **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Use Cases** - E-commerce - Retail - Customer Service **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Mobile** - Mobile Optimization **Administration** - Incentives - Syndication - Insights - Content - Sampling **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **In-House Management** - Employee Performance - Team Workflow **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - 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