--- title: Okendo Reviews meta_title: 'Okendo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 412 reviews by the users' company size, role or industry to find out how Okendo works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 412 scale: '5' date_modified: '2026-07-18' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Okendo Reviews **Vendor:** Okendo **Category:** [Review Management Software](https://www.g2.com/categories/review-management-software) **Average Rating:** 4.7/5.0 **Total Reviews:** 412 ## About Okendo Okendo is the customer marketing platform built for Shopify brands to strengthen relationships and maximize lifetime value. Okendo makes it easy to collect feedback, reward engagement, and personalize interactions, helping brands turn shoppers into Superfans. Okendo’s products work together to build trust, increase retention, and capture valuable insights. With unified profiles, AI-powered tools and insights, customizable programs, and deep integrations across the eCommerce stack, Okendo provides brands with the tools to build stronger communities and drive long-term growth. With Okendo, brands can: - Convert better by showcasing content like customer ratings, reviews, photos, and videos that build trust and improve shopper confidence. - Retain more with loyalty and referral programs that reward engagement, encourage repeat purchases, and strengthen brand advocacy. - Adapt faster with quizzes, surveys, and AI automation that capture customer insights and personalize campaigns in real time. Why Brands Choose Okendo - Trusted by 18,000+ fast-growing Shopify brands including SKIMS, Rhode, and Oh Polly. - Proven impact with an average 4X lift in conversion rates and 15X ROI. - 65+ integrations with tools like Shopify, Klaviyo, Attentive, Postscript, and Meta. - Dedicated customer support with responsive, hands-on guidance for SMBs through enterprise. - Reliable, scalable performance built to support growth at every stage. ## Okendo Pros & Cons **What users like:** - Users appreciate the **ease of use** with Okendo, enjoying its intuitive setup and seamless Shopify integration. (183 reviews) - Users praise Okendo for its **exceptional customer support** , noting quick responses and helpful resources throughout their experience. (159 reviews) - Users value Okendo's **seamless Shopify integration** and exceptional customer support, enhancing their e-commerce experience and success. (129 reviews) - Users praise Okendo for its **seamless integration with Shopify** , enhancing flexibility and user experience with powerful features. (119 reviews) - Users find the **easy setup** of Okendo straightforward and efficient, enhancing their overall experience and usability. (96 reviews) - Users highly value Okendo's **seamless Shopify integration** , enhancing customization and functionality for ecommerce brands. (95 reviews) - Users find **easy integrations** with Okendo, enabling seamless management and customization of customer reviews for ecommerce success. (86 reviews) - Setup Ease (86 reviews) - Integrations (78 reviews) - Intuitive (68 reviews) **What users dislike:** - Users find **customization options limited** , wishing for more flexibility in design and review placement within Okendo. (29 reviews) - Users are frustrated by **missing features** in Okendo, such as automated promotions and seamless multi-store management. (26 reviews) - Users feel the pricing is **expensive** , wishing for a more affordable option despite acknowledging its competitiveness. (24 reviews) - Users feel the **lack of customization** in Okendo limits branding and user experience enhancements. (21 reviews) - Users find Okendo's **usage difficult** , struggling with interface navigation and the lack of automation for certain features. (18 reviews) - Not User-Friendly (12 reviews) - Users experience **miscommunication issues** regarding policies and review management, leading to confusion and inconvenience. (12 reviews) - Poor Usability (11 reviews) - Users find the **difficult setup** process challenging, especially with Google reviews integration and installation quirks. (10 reviews) - Integration Issues (10 reviews) ## Okendo Reviews ### 1. Outstanding Okendo Support Made Setup Smooth **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer S. | E-Commerce Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Okendo?** What I like most about Okendo is the support and guidance we received throughout the setup and implementation process. Amber and Shiela have been especially helpful - they’ve been responsive, knowledgeable, and always willing to assist whenever we had questions or needed clarification. Okendo has been a valuable investment for us, especially with the support we’ve received throughout the implementation and ongoing use of the platform. Amber Smith has been incredibly helpful during the implementation process, patiently answering our questions and guiding us through the setup to ensure everything was configured properly. We also appreciate the support from Shiela Sevilleno, who has been very helpful during our quarterly check-in by answering our questions and providing guidance. We’re looking forward to continuing to work with her and the Okendo team as we further optimise and get more value from the platform. **What do you dislike about Okendo?** One area that could be improved is having more flexibility and self-service options for certain customisations, as some changes still require additional support or guidance. **What problems is Okendo solving and how is that benefiting you?** Okendo is helping us solve the challenge of improving customer engagement and retention by giving us a better way to reward and connect with our customers. ### 2. Okendo: Effortless Photo & Video Reviews That Build Shopper Trust **Rating:** 4.5/5.0 stars **Reviewed by:** Indar C. | Global Head Of Ecommerce, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Okendo?** What I like most about Okendo is how easy it makes collecting high-quality, detailed reviews. Instead of just getting standard text, it allows our customers to easily upload photos and videos and share specific attributes (like fit or sizing). This gives future shoppers way more confidence and builds genuine trust on our product pages. **What do you dislike about Okendo?** The out of the box reporting gives you all the core metrics you need to track performance, but the custom filtering and deep dive analytics could be a bit more robust. It handles the day to day data perfectly well, but making highly specific, granular custom reports isn't always as intuitive as the rest of the platform. **What problems is Okendo solving and how is that benefiting you?** It solves the issue of clunky, fragmented customer feedback tools that slow down a site or look out of place. Okendo gives us a streamlined, automated way to gather high quality reviews and rewards in one cohesive system. The benefit to our team is massive efficiency it integrates beautifully with the rest of our tech stack, requires very little manual oversight, and consistently generates the authentic content we need to drive revenue. ### 3. 6+ Years Using Okendo and Still Very Happy With It **Rating:** 5.0/5.0 stars **Reviewed by:** Mariana F. | Process Tech Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Okendo?** Okendo’s platform is super user-friendly. The subscription widget is easy to set up and looks beautiful, and the Quizzes and Surveys are great for collecting customer feedback and driving sales. It also has a great Klaviyo integration that really helps us target customers and is super helpful for our team. Their support team is always there to help, whether through chat or email. We rarely have any problems, but when we do, they jump in quickly to help and fix things. Our account manager is amazing, and if you need any kind of migration (we’ve done one for Quizzes) they do all the heavy lifting so you don’t have to worry. The whole team always listens to our feedback whenever we need something changed or improved 🙌 We’ve been working with Okendo for over 6 years, and it really makes our job easier. We’re really happy with the platform and the team behind it ❤️ **What do you dislike about Okendo?** I don’t have any major complaints. Any time we’ve had a request or feedback regarding the product, the Okendo team has listened, and usually we can see the improvements implemented a few months later. It really feels like they take customer feedback and needs seriously. **What problems is Okendo solving and how is that benefiting you?** We use Okendo Reviews, Quizzes, and Surveys. Reviews help us collect and show real customer feedback on our store, which is super important for building trust, Quizzes help us to drive sales and Surveys let us hear directly from customers and understand what they like, what they need, or what we can improve. ### 4. Easy-to-Use, Flexible Quizzes and Reviews with Seamless Management **Rating:** 5.0/5.0 stars **Reviewed by:** Erica T. | Senior Manager, Ecommerce & CRO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2026 **What do you like best about Okendo?** Okendo Quizzes has been easy to use and very admin-driven, making it simple for our team to build, manage, and iterate without needing much technical support. The platform is flexible and intuitive, and the Okendo team has been hands-on in helping us customize the experience to fit our brand. Chelsea was especially helpful in guiding us through strategy, setup, and early optimization, which made the launch process much smoother. We also use Okendo for reviews, and the process there is just as seamless and easy to manage, which helps keep everything centralized and efficient for our team. What’s been most helpful is how straightforward it is to launch and optimize experiences quickly, while still having the ability to tailor them to our specific goals. **What do you dislike about Okendo?** There are some limitations to what can be done out of the box, in some cases making it hard to achieve customizations. **What problems is Okendo solving and how is that benefiting you?** Okendo helps us centralize and simplify both our quizzes and reviews in one platform, reducing the need for multiple tools. It solves the challenge of collecting customer insights and UGC in a structured, easy-to-manage way that doesn’t require heavy technical resources from our team. For quizzes, it enables us to quickly build and iterate on guided shopping experiences that feel tailored to our brand while staying admin-friendly. For reviews, it streamlines collection and management, making it easy to consistently capture and surface customer feedback. ### 5. Seamless Review Automation, Responsive Support **Rating:** 4.5/5.0 stars **Reviewed by:** Holden B. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Okendo?** I appreciate using Okendo because their AI chatbot is helpful when I can't figure out what to do, and if it can't assist, I can easily get a human agent who usually responds quickly to solve my issues, keeping a live thread going between email and live chat, ensuring all my issues have been solved over the months. Okendo automates product review collection, including media and text fields, and presents reviews for approval. It allows me to moderate reviews and reply, displaying them publicly. I appreciate that it does exactly what I need without bothering me, and it just works; even set-up was pretty easy. **What do you dislike about Okendo?** nothing at the moment, but big price jump from the first to second paid tiers. **What problems is Okendo solving and how is that benefiting you?** I use Okendo to automate product review collection, including media and text, and approve or respond to reviews publicly, streamlining the process. ### 6. Freyja & the Okendo Team Were Incredible to Work With **Rating:** 5.0/5.0 stars **Reviewed by:** Saskia C. | Digital Marketing & E-Commerce Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Okendo?** We recently worked with Freyja and the Okendo team on creating a new hair quiz for our website, and the entire experience was amazing from start to finish. The Okendo team as a whole was such a pleasure to work with - organised, collaborative, and genuinely invested in delivering a great result. We’re so happy with how the quiz turned out and really appreciate all the time, care, and effort that went into bringing it to life. **What do you dislike about Okendo?** Nothing! The team was such a pleasure to work with. **What problems is Okendo solving and how is that benefiting you?** Our hair quiz on our website hadn't been updated in a few years and the Okendo team worked with us to create a great new quiz. Freyja led the project and was incredibly patient, understanding, and attentive throughout the whole process. She really took the time to understand exactly what we wanted and was always happy to make any changes or refinements along the way. ### 7. Reliable, Intuitive Reviews That Feel Premium and On-Brand **Rating:** 4.5/5.0 stars **Reviewed by:** Polly I. | Digital Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Okendo?** What stands out most to us is how reliable and intuitive the platform is. As a brand that prioritizes sustainability and a clean aesthetic, we needed a way to showcase social proof without it feeling “cluttered” or distracting. Okendo lets us shape the review experience so it feels premium, stays streamlined, and aligns closely with our brand ethos. **What do you dislike about Okendo?** If I had to nitpick, I’d say the onboarding process felt a bit drawn out. It was stretched across several calls when it probably could have been condensed into two: one to align on brand intent and technical requirements, and a second to walk through and review the final implementation. **What problems is Okendo solving and how is that benefiting you?** The biggest win for us has been a noticeable drop in our return rate. By featuring detailed customer reviews and photos directly on the product page, shoppers get a much clearer sense of fit and quality before they purchase, which has helped set expectations more accurately. ### 8. Performance Insights Dashboard Speeds Up Customer Experience Decisions **Rating:** 4.5/5.0 stars **Reviewed by:** Joe H. | Customer Experience & Marketing Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Okendo?** Adding the Performance Insights dashboard has been a huge upgrade for us. It’s very user-friendly, and it lets me combine their high-level sentiment data with our own internal metrics so I can make customer experience decisions faster. **What do you dislike about Okendo?** I really wish the platform offered more native analysis around specific review themes. Right now, I have to export our review data and run it through a separate AI tool just to identify recurring topics or product-specific complaints. A built-in “theme engine” that could automatically cluster feedback into clear categories like “fit,” “durability,” or “packaging” would save me a lot of manual effort and make it much easier to spot patterns quickly. **What problems is Okendo solving and how is that benefiting you?** It has fully automated our review collection, which used to be a major manual burden for our marketing team. By streamlining the feedback loop, we can uncover customer insights much faster and then use that data to guide both future product development and our ongoing marketing campaigns. ### 9. All-in-One Dashboard That Streamlined Our Marketing Stack **Rating:** 4.0/5.0 stars **Reviewed by:** Tod R. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Okendo?** It’s been a huge help in optimizing our entire marketing stack. Having our loyalty program, customer quizzes, and surveys all managed through a single dashboard has really simplified our overall strategy. The team is also incredibly quick to respond whenever we run into a technical snag, and the integration with our existing SMS and email tools works exactly as promised. **What do you dislike about Okendo?** The migration process for our loyalty members was pretty frustrating. We ended up losing a lot of historical data on existing customers. Now we can’t see the specific ways they earned points in the past, or their detailed transaction history from before the switch. It feels like we’ve lost part of the “story” behind our most loyal shoppers, which makes it harder to understand their history and engagement over time. **What problems is Okendo solving and how is that benefiting you?** It has done a great job of centralizing several tools that used to feel disjointed for us. Rather than juggling separate apps for reviews, surveys, and loyalty, we now have everything in one place. This has streamlined our internal team’s workflow and made day-to-day coordination much cleaner. It’s also created a smoother, more consistent experience for our customers whenever they interact with our brand. ### 10. Seamless Review Management with Customizable Widgets **Rating:** 4.5/5.0 stars **Reviewed by:** Lara H. | E-commerce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Okendo?** The platform makes our day-to-day review management simple and manageable for the whole team. We’re able to moderate, publish, and organize reviews across different product categories without any hassle. I particularly like how we can customize the review widgets to match our site’s design—it blends in seamlessly, and we didn’t have to pull in our developers, which has saved us a lot of time and resources. **What do you dislike about Okendo?** The analytics and reporting tools feel somewhat limited for our specific needs. When we try to dig deeper for insights or create custom dashboards for more advanced analysis, it can be challenging. We often end up exporting data to external tools to get the actionable view we’re looking for, which adds an extra step to our workflow that feels unnecessary. **What problems is Okendo solving and how is that benefiting you?** Before Okendo, we struggled to collect and manage reviews at scale—it was a manual, messy process that took too much time and effort. Now we’ve automated our post-purchase flows, so reviews come in consistently without us having to chase them down. Everything is centralized in one place, and it’s easy to surface high-quality, attribute-based content across our site. Overall, it’s helped build customer trust and has significantly streamlined our operations by removing the manual bottleneck we dealt with before. ### 11. Okendo’s Customization Keeps Our Review Experience On-Brand **Rating:** 5.0/5.0 stars **Reviewed by:** Christy B. | Marketing & E-commerce Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Okendo?** At Pistakio, we’re really focused on our brand identity, and Okendo gives us the level of customization we actually need. We’re able to match our brand fonts and colors across every review request email and widget. That consistency makes the entire post-purchase experience feel like it’s coming directly from us, rather than a generic third-party service, which was a huge sticking point for us. **What do you dislike about Okendo?** I don’t have many complaints about the core review features. The main issue is that our referral program hasn’t really gained much traction so far. We may still be in the early stages or need to adjust our messaging, but it hasn’t delivered the quick results I was hoping for when we first set it up. **What problems is Okendo solving and how is that benefiting you?** Our biggest issue was that our previous reviews felt disconnected from our store’s aesthetic. Okendo automatically organizes everything by product, which keeps our product pages cleaner, and the branded email flows save me from having to manually chase down feedback. Overall, it creates a much more cohesive brand experience from the moment a customer receives their order. ### 12. Straightforward Shopify & Klaviyo Integration with an Intuitive Backend **Rating:** 5.0/5.0 stars **Reviewed by:** Rudy P. | E-commerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Okendo?** The biggest advantage for us has been how straightforward the integration is with our existing tech stack, especially Shopify and Klaviyo. The backend interface feels intuitive, so managing day-to-day tasks is efficient and doesn’t take extra effort. I also want to give credit to our onboarding specialist—they were extremely hands-on and helped get everything configured correctly from the start, which saved us a massive amount of technical headache during the initial setup. **What do you dislike about Okendo?** My biggest frustration is the limited customization available for the widgets. It’s often hard to make precise adjustments to button copy or the wording of questions, which ends up feeling restrictive when we’re trying to fine-tune our exact brand voice. **What problems is Okendo solving and how is that benefiting you?** It addresses the issue of disconnected data by integrating smoothly with our core platforms. It also helps us capture user-generated content and collect insights through surveys and quizzes, all without sending customers away from our site. ### 13. Intuitive, Easy-to-Use Platform for Managing Reviews and Loyalty **Rating:** 5.0/5.0 stars **Reviewed by:** Kaleigh G. | Retention Marketing Asst Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Okendo?** The Okendo platform is intuitive and easy to use, making it simple to manage both our reviews and loyalty program. The setup process was straightforward, and the interface is well organized, making ongoing management efficient and user-friendly. Garret was fantastic to work with throughout the implementation of our Okendo Loyalty & Rewards program. He guided us through the entire setup process, answered every question thoroughly, and made what could have been a complex project feel straightforward and manageable. His expertise, responsiveness, and attention to detail gave us confidence every step of the way. Garret was proactive in offering recommendations and best practices to ensure our reviews and loyalty program was set up for long-term success. He was always patient, professional, and quick to address any issues that came up. I highly recommend working with Garret to anyone implementing Okendo—his support made a significant difference in the success of our launch. **What do you dislike about Okendo?** N/A thus far! Except that it would be great to be able to create coupons/discount codes in the platform. **What problems is Okendo solving and how is that benefiting you?** Ongoing management efficient and user-friendly. ### 14. Great Support and Valuable Product Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda B. | Chief of Staff, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Okendo?** The best part of working with Okendo has been the support we receive from Kerry. She is incredibly knowledgeable, responsive, and always willing to help with anything we send her way. Her guidance has made the process feel straightforward and efficient. **What do you dislike about Okendo?** The cost of the platform feels a bit high for the features we currently use. More flexible and customizable plan options would help better align the pricing with our needs. It's also sometimes difficult to find specific settings or features within the platform, which can be frustrating and time consuming. **What problems is Okendo solving and how is that benefiting you?** The platform allows us to collect and display product reviews, which helps customers feel more confident in their purchasing decisions. It's always valuable to have authentic feedback from real customers sharing their experiences. ### 15. Exceptional Customer Success Support **Rating:** 5.0/5.0 stars **Reviewed by:** Georgia H. | Ecommerce Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Okendo?** The most helpful part of Okendo is our customer success manager, she is super helpful if the team has any questions and she has lots of knowledge regarding our metrics/statistics for Assembly Label. I like the product grouping feature of okendo, where we are able to display reviews and have control of the reviews that display on products. **What do you dislike about Okendo?** The only negative experience I had with Okendo was with a previous customer success manger, where we had sent her a request to group products, but then later discovered that this had not been actioned. To fix this issue, I have now been manually grouping products across all 3 of our sites. **What problems is Okendo solving and how is that benefiting you?** Okendo is a great way to moderate and accept/decline reviews that we want to see on products. The platform is very streamlined and easy to use ### 16. Okendo: An All-in-One Platform for Reviews, Loyalty, Referrals, and Quizzes **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Okendo?** What I like best about Okendo is that it brings everything together in one platform. Instead of managing multiple tools, we can handle reviews, loyalty and rewards, quizzes, referrals all in one place. Having these features integrated into a single ecosystem makes it much easier to manage customer engagement and create a more seamless experience for both our team and our customers. Beyond the platform itself, the customer support has been exceptional. The Okendo team is proactive about sharing ideas, best practices, and strategic recommendations to ensure we're getting the most value out of the platform and taking advantage of features we may not have considered otherwise. A huge shoutout to Steven and Chase for being outstanding partners and consistently helping us optimize our programs and customer experience. **What do you dislike about Okendo?** What I dislike about Okendo is that the platform can be costly, especially for growing brands that want to take advantage of multiple products and features. While the value is there, the investment can be significant and may require careful budgeting. Additionally, some features have a learning curve and can take time to fully set up and optimize. That said, the support team does an excellent job of helping brands maximize their investment and get the most out of the platform. **What problems is Okendo solving and how is that benefiting you?** Okendo is helping us collect, manage, and showcase authentic customer reviews in a way that builds trust and confidence for shoppers. As an ecommerce brand, customer feedback plays an important role in helping prospective customers make purchasing decisions, and Okendo makes it easy to gather and display that social proof across our site. The biggest benefit for our team is having a centralized platform for review collection, moderation, and analysis. It allows us to better understand customer sentiment, identify product strengths and opportunities, and leverage customer-generated content to improve the shopping experience. Ultimately, this helps us build credibility with new customers and support conversion growth. ### 17. Okendo’s Flexibility Made Our Loyalty Program Possible **Rating:** 5.0/5.0 stars **Reviewed by:** Anastasia T. | Ecommerce Migration Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2026 **What do you like best about Okendo?** Okendo was able to meet the company's business requirements, where we needed to allow a customer to redeem loyalty points as store credit or a form of tender. We were impressed by Okendo's flexibility in this area. Without it we wouldn't have been able to implement such a successful loyalty program. **What do you dislike about Okendo?** Okendo offered the service to create the loyalty landing page for us, which was definitely helpful for our bandwidth, however we wonder if it would have been faster if we did it instead. Perhaps we could have gone live with a quick and less interesting version, and then Okendo could have come in with a more interesting version of the landing page post launch. **What problems is Okendo solving and how is that benefiting you?** Okendo solved a really complicated problem where we needed points to be redeemed as tender (in our case store credit). The extra benefit is that because we've also integrated with Reviews, we'll be able to reward customers with more actions that they take on the website. We will also be able to finally implement a referral program which was not possible with the last loyalty program we were on. ### 18. Easy-to-Use Reviews Platform with Actionable Reporting and Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Steven Z. | Digital Marketing & Ecommerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about Okendo?** Okendo is an easy-to-use, intuitive platform that makes it easy to manage product reviews. The reporting tools are interesting and give me actionable insights and the pricing is fair. Our dedicated account manager Laura is very knowledgable and helpful and always has the answers to my questions. **What do you dislike about Okendo?** I wish that Okendo had a way to export sentiment reporting or had a Claude connection. Thankfully, the Claude connection is coming soon! **What problems is Okendo solving and how is that benefiting you?** Okendo allows me to get feedback from customers, and since my brand is a beverage brand, any feedback on taste is very helpful for future formulations. ### 19. Okendo Streamlines Surveys, Reviews, and Quizzes in One Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2026 **What do you like best about Okendo?** Okendo has made it much easier to set up and manage multiple tools within the same platform—such as surveys, reviews, and quizzes. Before switching to Okendo, we were using separate tools for each of these, which added extra steps and made things harder to keep consistent. Bringing everything into one place has made our team more efficient and helped us deliver a more consistent experience for our customers. **What do you dislike about Okendo?** Onboarding has taken longer than expected, and getting a solid first quiz live is still something we’re working through, since that part is less self-service than some of the other tools. **What problems is Okendo solving and how is that benefiting you?** It allows us to combine multiple tools into one, which makes our workflow simpler and more streamlined. It also has a solid analytics dashboard to measure performance and make decisions quicker compared to many tools in the market. ### 20. The absolute best Review and Loyalty Integration!! **Rating:** 5.0/5.0 stars **Reviewed by:** Clari L. | marketing director, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Okendo?** Okendo is our favorite review and loyalty program software! It's very easy for us to share with our team members and have them use the platform. It's also very easy for the customer to leave their reviews and to be able to use their rewards program. It's very easy for us to set up new rewards or features that we want our clients to have access to, and for them to be able to access it. It was very easy to set up Okendo. **What do you dislike about Okendo?** Sometimes we do have issues with some of the rewards not being able to be used during our sales but otherwise it's perfect, also it's something Okendo support is great at helping with. **What problems is Okendo solving and how is that benefiting you?** I use Okendo for our loyalty program to collect product reviews and incentivize customer purchases. It's easy to use for both our team and customers, making it simple to set up new rewards and features. ### 21. I've worked with Okendo for 2+ years from both the brand and agency side. 10/10 across the board. **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew W. | Director of Lifecycle Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Okendo?** Okendo's email sequences convert well, making it easy to engage our audience effectively. It also simplifies the process for us to moderate and parse through reviews, which is a big help. The initial setup was very easy, which was a great relief. Overall, Okendo serves multiple purposes like efficient review collection, understanding product sentiment, conducting surveys, and capturing repeat revenue, which are all crucial for our marketing efforts for a DTC ecommerce brand. Additionally, other Okendo products like review attributes and product quizzes add significant value, offering broader use cases for capturing zero party data which allows us to utilize this across other touch points in our lifecycle program. Finally, Okendo's customer success team is second to none. Their team is always here for us no matter the inquiry. I have worked with Okendo from both the agency and brand side, and the experience has been excellent in both domains. **What do you dislike about Okendo?** I think Okendo could have a better styling/design interface for email sequences/review requests. **What problems is Okendo solving and how is that benefiting you?** I use Okendo for review collection, product sentiment analysis, surveys, and capturing repeat revenue. Its email sequences convert well and make moderating and parsing reviews easy. ### 22. Easy Review Management and Custom Widgets That Fit Our Site Perfectly **Rating:** 5.0/5.0 stars **Reviewed by:** Kate W. | Senior eCommerce Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Okendo?** The platform makes it very easy for our team to manage reviews day-to-day. From moderating and publishing content to organising reviews for different product categories. The ability to customise review widgets and display formats has been especially valuable, as it’s allowed us to align everything seamlessly with our new site design without needing heavy developer support. It’s also improved our workflow significantly, tasks can be handled quickly in-platform, saving us time each week and allowing us to be more agile with updates. An unexpected benefit has been how much flexibility there is to grow into more advanced features over time. As our needs evolve, we’ve been able to explore new ways to leverage reviews across the site, which makes it feel like a long-term solution. **What do you dislike about Okendo?** While our overall experience has been very positive, there are a few areas where Okendo could improve. The analytics and reporting functionality can feel somewhat limited, particularly when trying to extract deeper insights or customise dashboards for more advanced analysis. Having more flexible filtering and more actionable data built directly into the platform would make it easier for our team to make quicker, data-driven decisions without relying on external tools. Overall, these aren’t major blockers, but improvements in these areas would make the platform even more efficient for us. **What problems is Okendo solving and how is that benefiting you?** Before using Okendo, we struggled with efficiently collecting, managing, and leveraging customer reviews at scale. Reviews were either underutilised or required manual effort to organise, moderate, and display effectively across the site. We’re now able to automate review collection through post-purchase flows, centralise all customer feedback in one platform, and easily surface high-quality content (including attribute-based reviews) across key touchpoints on-site. This has significantly streamlined our workflow and reduced the need for manual intervention. As a result, we’re able to collect more reviews consistently and use them more strategically, helping to build stronger customer trust. ### 23. Robust, Intuitive Review Platform with Seamless Shopify Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Kristina B. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2026 **What do you like best about Okendo?** Okendo is a robust, easy to use review solution for us. It integrates seamlessly with Shopify. Their customer service is quick and very helpful, the platform interface is intuitive and they are always bringing new features online to help us optimize our review process. I also appreciate how proactive they are. They seem to really care about their customers. **What do you dislike about Okendo?** So far there isn't much i dislike about Okendo. As a smaller business I would love a lower cost option, but the price feels fair for what we get. **What problems is Okendo solving and how is that benefiting you?** It makes collecting, moderating and sharing reviews quick and seamless. ### 24. Smooth Onboarding, Easy Shopify Integration, and Proactive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Okendo?** Onboarding was genuinely smooth - the Okendo team jumped in and bulk-configured most of the setup for us, which saved significant time. The backend is well-structured and easy to manage, and the integration into our Shopify stack was straightforward. Support has been responsive and proactive throughout. **What do you dislike about Okendo?** Nothing major - if I had to nit-pick, theme and keyword extraction from review content (beyond the sentiment categorisation) would help pull more strategic insight from the data. Widget customisation also still requires support rather than being self-serve, but the team is quick to make updates **What problems is Okendo solving and how is that benefiting you?** Previously we were on another reviews provider that had basically stopped working. Review requests weren't sending and nothing was displaying on our PDPs, so we had no social proof live on site for months. Okendo gave a straightfoward solution for this and had it integrated and running within a matter of weeks. We were also able to keep the entire review process on brand which matters a lot for us. ### 25. Okendo: Easy Shopify Integration That Boosted Conversions and Trust **Rating:** 5.0/5.0 stars **Reviewed by:** Lily H. | Head of Ecommerce, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Okendo?** We use Okendo for loyalty, reviews, referrals & quizzes and I can't recommend them enough. The ease of implementation and integration were a breeze - it plugged right into our Shopify setup and plays perfectly with our other platforms like Klaviyo. The team also did a brilliant job migrating us over from another platform for loyalty. The real magic is how it’s boosted our conversions. By letting customers get specific about quality and sizing in reviews, it’s built massive trust and reduced buyer hesitation. Plus, their customer success team is top-tier; they’re proactive and helpful. For a platform that’s well-priced and always rolling out new features, it’s a total win. **What do you dislike about Okendo?** They are always rolling out new features, and because the platform is so feature-rich, it’s actually easy to miss an update and realise we’re late to the party on a great tool. We’ve definitely had moments where we weren’t taking full advantage of the tech simply because we didn't know it had launched yet! However, now that we’re working with our new CSM, that’s much less of an issue - we’re finally getting the heads-up we need to stay ahead of the curve. **What problems is Okendo solving and how is that benefiting you?** Okendo solves the "trust gap" by turning reviews into high-converting social proof. By capturing specific customer attributes like sizing and quality, it directly tackles buyer hesitation and has significantly boosted our conversion rates. ### 26. Okendo’s Exceptional, Responsive Support Sets a New Standard **Rating:** 5.0/5.0 stars **Reviewed by:** Brian S. | Head of Marketing and DTC, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Okendo?** I have been doing E-Commerce for 20 years and have dealt with many review platforms. Whether it was Bazaar Voice, Yotpo, Power Reviews their customer service is horrific. I inherited Okendo when I changed jobs and expected the same. Okendo’s support has been exceptional. I have been shocked with how supportive, responsive they are. They are also really keyed into what matters. After years of fighting for to get support from a review platform it has been a pleasant surprise. **What do you dislike about Okendo?** I am a little concerned about how the pricing scales with volumes but they have been very supportive in helping me find solutions and the best fit so that concern may be mitigated in the futures **What problems is Okendo solving and how is that benefiting you?** They have helped me find the best products and package for our current sales volume. They have also made me aware of several functions that will increase conversions that we have not been using. ### 27. Responsive, Knowledgeable Support and a Clean, Easy-to-Use Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ellis R. | E-commerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Okendo?** What I appreciate most is how responsive the customer support team is. When I run into a technical roadblock, I’m not stuck waiting days for a generic ticket reply; I can actually get someone on the line who understands my specific setup and helps me move forward. The platform itself is clean, straightforward, and easy to navigate. **What do you dislike about Okendo?** Honestly, the referral and survey modules have been a bit hit-or-miss for us so far. We haven’t seen the level of traction we initially expected, which has been a bit frustrating. **What problems is Okendo solving and how is that benefiting you?** Okendo solved our core issue of review fragmentation. Before using it, our customer feedback was scattered across multiple platforms, which made it really difficult to manage and to display in a consistent way. ### 28. Top-Notch Reviews Package with Exceptional Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Trina R. | Senior Digital Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2026 **What do you like best about Okendo?** Everything about the reviews package has been top-notch. The customer service is exceptional—whenever we’ve needed a specific adjustment or technical support, the team has responded right away and delivered what we needed. **What do you dislike about Okendo?** One area where I’d love to see improvement is in Okendo’s incentive structures. We recently decided to shift our rewards toward a cashback model, but Okendo currently only supports a points-based loyalty structure, which limits how we can set up incentives. **What problems is Okendo solving and how is that benefiting you?** Okendo helps us solve the challenge of organizing and displaying a high volume of social proof without cluttering the user interface. It lets us showcase reviews in a way that stays visually appealing while still being highly functional and easy to navigate. ### 29. Seamless Integrations and Easy Setup with Okendo, Lacking Setup Guidance **Rating:** 4.5/5.0 stars **Reviewed by:** Vicente H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Okendo?** I appreciate how Okendo helps us gather customer reviews and display them on our e-commerce site, which has been great for building trust with potential buyers. I like that Okendo integrates with most of the tools we use like Shopify, Klaviyo, and Recharge. This makes it easy to get direct data, utilize our own email designs with Klaviyo, and helps in increasing LTV and AOV through subscription integrations with Recharge. Keeping everything within one ecosystem makes things super easy and seamless, especially knowing that the data we gather connects directly with Okendo and Klaviyo. I also found the initial setup of Okendo very easy. **What do you dislike about Okendo?** It's a super robust platform, and it has a lot of things to offer. But what it does lack is information on how to set different things up. I had to book a call with an expert to get some things explained and learn about different things I didn't know, like the integration directly with Klaviyo. So that is something that could be fixed. More information on how to use the platform itself. **What problems is Okendo solving and how is that benefiting you?** Okendo helps us gather reviews, build trust, and integrate with Shopify and Klaviyo for seamless data flow and custom email design. It supports subscriptions with Recharge, boosting LTV and AOV. ### 30. User-Friendly Platform with Effective Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Sami Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Okendo?** I use Okendo for product reviews and surveys and really appreciate its ability to handle any request, big or small, which is great for making suggestions and provides accurate instructions. I find Okendo very easy to use and love the visible results it provides. The analytics are fantastic and easy for our customers to use. I also like that we can upload product reviews online, which helps customers make informed decisions for their orders. We also enjoy working with our CSM - Freyja Hansen. Freya is our favourite CSM and we look forward to our calls. Frejya is super helpful and responsive with any questions, and make appropriate suggestions on how we can improve our offering. She is a joy to work with. **What do you dislike about Okendo?** The only thing I would suggest is more customization on design of surveys - it would be great if we could adjust font size. **What problems is Okendo solving and how is that benefiting you?** Okendo helps handle any request with ease, provides accurate instructions, and it's great for making suggestions. It's an easy-to-use platform with visible results, allowing us to upload product reviews online so customers can make informed decisions. ### 31. Streamlined Review Integration with Room for Customization **Rating:** 3.5/5.0 stars **Reviewed by:** Orla D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Okendo?** I like Okendo's integration with Klaviyo because it makes the emails sent out feel native to our brand. This helps with trust from customers and increases the likelihood that they will complete the reviews. I also appreciate the automated structure Okendo has built for capturing reviews, as it allows us to utilize reviews much more easily than our old manual setup. The automated email flow in the back end of Klaviyo is also very easy to use and manage. Additionally, I felt that Okendo offers a better connection with Shopify and Klaviyo, which provides us with a more seamless experience for our customers. **What do you dislike about Okendo?** When we were setting up Klaviyo, there were a limited number of features we could customize, leading to the emails looking different from our brand. I wanted to change the star icon used in the email and on the review form but couldn't. We couldn't change the font of the reviews on site, so they look different from the rest of the text on the page. We're a minimal brand and often found we could like things to be smaller but were unable to do so. It was quite difficult as it took a lot of time from our initial onboarding to the final setup, mainly due to the limitations in areas we could fully customize. We also felt there was a long delay in our account manager answering emails and getting back to us on important questions. **What problems is Okendo solving and how is that benefiting you?** Using a more considered reviews process with Okendo helps build better trust with customers. Its automated structure allows for easier review utilization, and integration with Klaviyo makes emails feel native, enhancing trust and review completion. ### 32. Improved How We Collect Customer Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Okendo?** Okendo has been especially valuable for us in the fashion industry. The fit and sizing attributes included in reviews help customers shop with confidence and get a clearer understanding of what they’re buying as they read through product feedback. We’ve also loved recently adding on the UGC feature, which helps us capture an authentic, on-body representation of the product and see how our customers are wearing it. Overall, Okendo is a fantastic tool to have, and we appreciate how seamlessly it integrates with our other platforms. **What do you dislike about Okendo?** I wish it were a more all-encompassing platform, so I wouldn’t have to pay for different plans just to access advanced features like referrals and quizzes. **What problems is Okendo solving and how is that benefiting you?** Okendo has helped us refine how we capture reviews and has provided a plethora of real-time data that we can relay internally to improve the overall experience ### 33. Effortless Customer Engagement, Needs Faster Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jasmin H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Okendo?** I use Okendo for reviews and creating quizzes for our Shopify, and I find it really helps in getting customer feedback easily. I appreciate the ease of use, especially when creating new quizzes and applying them to our site. The quiz tool is particularly valuable because it helps customers find their shades in our products and reduces the load on customer service. It also conveys feedback from the customer to our team effectively. I also like that there are more functions in Okendo compared to the previous product we were using, and despite the initial setup taking a bit of getting used to, it was relatively easy. Overall, I am quite satisfied with the features and functionality that Okendo offers. **What do you dislike about Okendo?** The chat box in Okendo is very slow when connecting to a teammate. It says 'within 30 minutes,' but it never is. I'd like to be able to speak to a human a bit quicker. However once connected to a support person, communication is easy and great support such as with Shiela, she is always a great help. **What problems is Okendo solving and how is that benefiting you?** Okendo makes it easy to get customer feedback and helps customers find products, reducing the load on customer service. ### 34. Easy to Navigate, Strong Integrations, and Helpful Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Okendo?** Easy to navigate and integrates with many apps, with good support available. Shiela Sevilleno is proactive when it comes to resolving issues. The live chat feature could be better in terms of response time, but the team is helpful nevertheless. Pricing could also be more competitive. Overall, the performance for reviews, surveys, and quizzes is good. There’s always room for improvement with AI, so I’m excited to see what comes next. **What do you dislike about Okendo?** When we were considering a loyalty program, it didn’t have certain exclusion parameters. However, I’ve heard they’ve made a lot of new developments since then, so we’ll see! **What problems is Okendo solving and how is that benefiting you?** Getting more social proof by using our loyal customers as promoters, and creating more ways to engage through quizzes and surveys. It also helps us understand our customers better. ### 35. Smooth Onboarding and a Simple, Intuitive Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Pauline B. | Digital Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Okendo?** From the brand’s perspective, the platform is extremely user-friendly, which made our initial onboarding process smooth and straightforward. Even after going live, it’s easy to make adjustments to our program, and the overall experience remains simple and intuitive. **What do you dislike about Okendo?** Nothing significant to report so far. Since the switch, the platform has remained stable, and its features have consistently met all of our requirements. **What problems is Okendo solving and how is that benefiting you?** Okendo has really centralized the way we source, manage, and display customer feedback. It goes beyond simply collecting star ratings; it also functions as a data-gathering tool that helps us better understand our audience’s skin concerns and what they’re looking for. ### 36. So far happy with switching to Okendo from Yotpo **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** June 30, 2026 **What do you like best about Okendo?** Okendo offers everything we were looking for in a review/loyalty program. The interface is intuitive and easy to navigate, making it simple to find exactly what I need and efficiently manage both programs. I really like the reporting and insights. I regularly use the review volume, star ratings, sentiment, AI summaries and capture rate to better understand customer feedback and gain insight in real-time on their experience with our products. Having all this data makes it easy to identify trends and make informed decisions to improve our customers' experience with our products. The migration process was better than I had hoped for. We have only 30 days to transition our reviews and loyalty program, and the entire process was incredibly smooth. Chase helped to answer all of my questions as I weighed the decision to migrate from Yotpo to Okendo. Chelsea went above and beyond in working alongside me and ensuring everything was completed on time without disrupting our customers and their loyalty accounts. She was proactive, responsive and very hands-on with me throughout the implementation, making what I thought would be a complicated migration feel less daunting. **What do you dislike about Okendo?** N/A **What problems is Okendo solving and how is that benefiting you?** Okendo reviews allow our customers make the right decision on what product is best for them. It streamlines the review process so it's user-friendly and easy to submit a review. I like the data it offers, like review counts, star rating, sentiment, and capture rate, which helps me understand overall product sentiment. Everything's centralized and easy to navigate. ### 37. User-Friendly Platform with Excellent Customization Options **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan A. | Global eCommerce & Global Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Okendo?** I use Okendo to collect reviews from customers, and I appreciate its ease of use and the capabilities inside the platform. The ability to use credits by order instead of email sent is amazing. I also enjoy the ease of use for customizing the forms and widgets, which is very appreciated. The initial setup was very easy, and the team there is very knowledgeable. **What do you dislike about Okendo?** I would like for them to let us use pages instead of infinite scroll since we have to deal with thousands of orders it makes it harder to find something using infinite scroll than regular page numbers. I would also like more customization options for the email editor. **What problems is Okendo solving and how is that benefiting you?** I use Okendo to collect product attributes and generate reviews, appreciating its ease of use and flexibility like using credits by order and customizing forms and widgets effortlessly. ### 38. Quick, Easy Setup for Features, Widgets, and Review Email Flows **Rating:** 5.0/5.0 stars **Reviewed by:** Rita S. | E-com merchandiser, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Okendo?** I like how easy is to set up new features, widgets and flows in Okendo. For example, to set up a new review email flow with 2 reminders was very easy and fast. As well as adding review section into profile, it took just 1 min. **What do you dislike about Okendo?** Everything is good and clear overall. The only thing that could be improved is that, each time, we have to manually add products into groups (for example, to collect reviews for products grouped by colour). It would be great if there were some kind of automatic way to do this. **What problems is Okendo solving and how is that benefiting you?** I haven’t been using this tool for very long yet, but based on my experience so far, it has been very helpful for collecting and displaying reviews on the web, which in turn helps drive a higher conversion rate. ### 39. User-Friendly Okendo with Powerful Performance Insights and Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Rachel H. | Moderation Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Okendo?** Okendo is very user-friendly, especially since the addition of the performance insights. I’m able to use these insights alongside my own data to easily inform CX decisions. Our Okendo rep is wonderful—always willing to answer questions and help us with any situation we bring to her. **What do you dislike about Okendo?** I’d love for Okendo to add more insights around review themes. Right now, I use AI separately to figure out what customers are saying about specific products, but I’d really like to see that kind of analysis built directly into Okendo. **What problems is Okendo solving and how is that benefiting you?** Okendo is a great tool for easily uncovering customer insights, and it helps inform both product and marketing decisions for us. It also automates review collection and management, leaving much less work for our marketing teams. ### 40. Okendo: Seamless Integration, Great UI, and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Okendo?** We've used other review apps before, but Okendo has always been the easiest to work with. The interface, UI, and customer relationship is great. Not only does Okendo provide a good product, they stand behind it with the support provided. Integration was seamless, reports are provided, and pricing is fair. **What do you dislike about Okendo?** We haven’t run into any major issues with Okendo. Even so, they’re quick to respond and resolve the minor things that come up. Whenever we’re unsure about how to set something up, I have zero doubt that Okendo will be able to help us. **What problems is Okendo solving and how is that benefiting you?** Okendo mainly helps us manage reviews and connect them to other platforms. On top of that, we’ve seen improved performance and better review conversions than we had before. We haven’t taken advantage of everything Okendo has to offer yet, but we trust they may have solutions that fit our needs in the future. ### 41. Simplifies Product Review Collection with Ease **Rating:** 3.5/5.0 stars **Reviewed by:** Geneva S. | Senior CX + Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Okendo?** I like the ease of use of the Okendo platform, which makes it easy for me to sort through and filter reviews on the back end, as well as report on them. I also appreciate how Okendo looks on-site, making it more manageable and providing a better experience for our customers to look through reviews. **What do you dislike about Okendo?** I think that the back-end reporting could be improved in Okendo. I know that there were some improvements made, but it would be nice if there was just a lot more reporting, whether it be through AI or just more color on reviews because reviews are kind of hard to report on. **What problems is Okendo solving and how is that benefiting you?** I use Okendo to collect reviews, which keeps our customers informed about products. It's easy to use, helping me sort and report reviews efficiently. On-site, it offers our customers a manageable and better experience to look through reviews. ### 42. Okendo’s Fantastic Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Kelly M. | Events and Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Okendo?** The customer support has been fantastic. So many brands give you lots of attention until they get your credit card - Okendo has kept up with checking in with me, responding to any inquiry, and offering more support than expected! **What do you dislike about Okendo?** Some of the naming conventions or layouts are confusing on the back end. Loyalty Points Preview vs Loyalty Points Preview Cart. It can take me some time to find what I am looking for. **What problems is Okendo solving and how is that benefiting you?** It has directly impacted our churn rate and given our customer service team a new tool in their toolbelt to support customers and brand loyalty. ### 43. Beautiful Widget, Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Christiana V. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Okendo?** I like the look of the review widget and the customization to make it more on brand. Overall, really great support from their team when you have a question or issue. They're always quick to respond and help. The ability to offer different rewards for text/photo/video reviews is great. I like the quiz but would love more options there (design and functionality). Overall a great platform, easy to use. Migration was super easy and team was very helpful in making sure all of our reviews transferred over correctly. **What do you dislike about Okendo?** There's a large gap from the 200/mo order plan to the 1500/mo plan. Seems odd and you have to then buy credits if you're somewhere in the middle. Which is fine, but if you aren't paying close attention to it, you may not even know you are out of credits. A plan in between this would be great. Or even some additional credits packs would be great, there's only two options. Would love more analytics. **What problems is Okendo solving and how is that benefiting you?** We wanted a better looking review widget and needed a quiz - love that they have services that allow you to eliminate having multiple apps. ### 44. A Reliable Partner for Reviews & Growth **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Okendo?** We’ve had a great experience with Okendo. The setup was easy, the interface is intuitive, and the integrations with Shopify and Klaviyo make managing and leveraging reviews seamless. Their support team is responsive, and the customization options are strong. We also value the added features like surveys and referrals, which help boost engagement and conversions. Overall, a powerful and reliable platform. Looking forward to continuing working with Laura Gomez. **What do you dislike about Okendo?** There’s not much to dislike overall. Some advanced features can take time to fully configure and optimize, especially when aligning across multiple tools and teams. However, the support team has been helpful in guiding us through setup and best practices. **What problems is Okendo solving and how is that benefiting you?** Okendo helps us centralize and streamline our review collection and management, which previously required more manual effort and fragmented tools. By integrating directly with Shopify and Klaviyo, it allows us to automatically collect, segment, and activate review data across our marketing channels. This not only saves time operationally but also strengthens social proof, improves customer engagement, and ultimately drives higher conversion rates. ### 45. Perfect Customization with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Nicola B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Okendo?** I use Okendo for reviews and referrals. It's very easy to use and intuitive to set up. Reviews are grouped per product, making them easy to access. Customers receive a fully-branded email after their purchase, and we can set up flows to remind them to review us if they don't do it right away. The reviews look great on our product page and have everything we need, including photos. I appreciate that we can personalize all the touch points with our customers and add our branding to them, so everything we send out feels very Pistakio-ey. We're really particular about our brand identity, and Okendo allows us to add our brand colors and fonts to every touchpoint, which is extremely important for us. We switched from Klaviyo reviews to Okendo because Klaviyo didn't offer all the customization that Okendo has, which we were looking for. **What do you dislike about Okendo?** We haven't had much success with referrals yet, but we've also just started with them so it might take a second for it to take off. **What problems is Okendo solving and how is that benefiting you?** Okendo is easy to use and intuitive. It organizes reviews by product and sends branded emails to customers, increasing review responses. I can customize every touchpoint with our brand identity, making our communications feel distinctly ours. ### 46. Effortless to Use, Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Marc H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Okendo?** I really like the customer support at Okendo. Everyone is extremely helpful, and they assist in optimizing things that may not be working. They are very helpful in encouraging sales growth. I also like that Okendo is an easy platform to manage and use. Ease of use is really valuable to my business because I don't have a lot of time, and the platform is relatively easy. If I'm having an issue, it's very easy to get a hold of someone in customer support, and they help solve my problem in a timely manner. The initial setup was also very easy. **What do you dislike about Okendo?** So the referrals and the survey haven't been working so great, but I just spoke with someone. She was very helpful in finding other ways where we can highlight these types of things to give more awareness, to hopefully improve the ROI on both of those. **What problems is Okendo solving and how is that benefiting you?** Okendo consolidates reviews, eliminating the need for customers to visit multiple sites. It's easy to use and manage, saving me time. The excellent customer support aids in resolving issues promptly and encourages sales growth. ### 47. Exceptional Support and Ease of Use with Okendo **Rating:** 5.0/5.0 stars **Reviewed by:** Zoë B. | CX, Retention, and Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Okendo?** I really enjoyed working with Chelsea from the Okendo team. She made the process super easy and was incredibly helpful in explaining things to my team and orchestrating her end. She's constantly available, and I'm sad to move on from her being our company's onboarding manager. I have no complaints about our experience with her or the platform. I like how easy the dashboard is to use on the back end with Okendo. I can find all of our customer data and pull numbers very easily. The loyalty program is helpful, and we can efficiently search members to see their point status and activity. Plus, the initial setup of Okendo was super easy and straightforward thanks to their side making it simple. Overall, Okendo is a great platform, and I've already recommended it to others. **What do you dislike about Okendo?** N/A **What problems is Okendo solving and how is that benefiting you?** Okendo solves our customer loyalty challenges, allowing us to give back to customers and collect valuable data. The dashboard is easy to use, making it simple to find customer data and pull numbers effortlessly. ### 48. Easy Integration, But Needs More Customization **Rating:** 4.5/5.0 stars **Reviewed by:** Laura P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Okendo?** I like how easy Okendo is to use and integrate with different systems. The back end is very user-friendly. It integrates very easily with Shopify and also Klaviyo. I really enjoy being able to use the triggers in Klaviyo to create custom flows based on actions. I also appreciated the onboarding specialist who helped us do everything, making the initial setup very easy. **What do you dislike about Okendo?** I do wish there were more ways to customize widgets on the back end. Sometimes, it's hard to really customize and make things the way you want them to because you're limited with the way something is configured. It would be nice if you could readily update small things like copy on buttons or certain questions. For instance, in the quiz widget, when you add the email question at the end, it would be nice to be able to modify the text around the question you're asking or add more copy to explain why you're asking for someone's email address. **What problems is Okendo solving and how is that benefiting you?** Okendo makes it easy to integrate with platforms like Shopify and Klaviyo, creating a seamless experience. It does a great job gathering UGC and creating other touchpoints across our customer journey with things like quizzes and surveys to identify where we're performing well or missing the mark, all while keeping people in our ecosystem. ### 49. Okendo Keeps Everything in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** Hannah G. | Ecom Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Okendo?** We’ve tested a few other tools, and I love how Okendo keeps everything in one place. **What do you dislike about Okendo?** There are still a few things missing for the ultimate user journey and the adaptions to our shop. But team okendo is consequently trying to improve and building solutions for us **What problems is Okendo solving and how is that benefiting you?** i have one customer account and its connected to reviews, loyalty, quiz results - so much in one space ### 50. Clean Widgets and Easy Navigation Enhance Customer Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Emi N. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Okendo?** I use Okendo for gathering reviews and adding quizzes, and I really appreciate how it reaches my customers in a professional way to gather information. I like the widget's clean look and how it's easy to navigate. Everything on my website is displayed beautifully; my customers can quickly see what the reviews are for particular sizes, styles, and lengths others have purchased. I switched from Judge.me to Okendo because it provided more options for how reviews are displayed in terms of sizing and length, and how the information is displayed overall. The initial setup was pretty easy, and their customer support team was also very helpful. **What do you dislike about Okendo?** Nothing **What problems is Okendo solving and how is that benefiting you?** Okendo reaches my customers professionally to gather information and displays reviews beautifully. The widget is clean and easy to navigate, allowing customers to quickly see reviews for specific sizes, styles, and lengths. ## Okendo Discussions - [What is Okendo used for?](https://www.g2.com/discussions/what-is-okendo-used-for) - 1 comment - [View Okendo pricing details and edition comparison](https://www.g2.com/products/okendo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-19+12%3A30%3A58+-0500&secure%5Bsession_id%5D=1f446551-78d0-4b62-b75f-5d2e92f9dd43&secure%5Btoken%5D=9116a75eac699621392d4c5f399b63e06eb7f19c1cd2e2eeeaea9f0297e7bac0&format=llm_user) ## Okendo Integrations - [AfterSell](https://www.g2.com/products/aftersell/reviews) - [AfterShip](https://www.g2.com/products/aftership/reviews) - [Attentive](https://www.g2.com/products/attentive/reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - [Braze](https://www.g2.com/products/braze/reviews) - [Dotdigital](https://www.g2.com/products/dotdigital/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - 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Survey Distribution **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification - Loyalty Cards **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Discovery** - Referral Program - Incentives - 3rd-Party Trends **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Loyalty Analytics - Localization - Integrations **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Use Cases** - E-commerce - Retail - Customer Service **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Mobile** - Mobile Optimization **Administration** - Incentives - Syndication - Insights - Content - Sampling **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **In-House Management** - Employee Performance - Team Workflow **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Okendo Alternatives - 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