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17 out of 18 Total Reviews for Offprem Technology
Overall Review Sentiment for Offprem Technology
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For me their communication was a big deal for me, but even more they did what they said they would and got things done and in the amount of time they said it would take. They knew what they were doing and communicated with us the whole project so we were kept in the loop and trained to take it on at the end. Nate and Caleb were fantastic to work with. Review collected by and hosted on G2.com.
I have worked with many different vendors and I have nothing bad to say about Offprem. They were fantastic to work with. Review collected by and hosted on G2.com.
They always either already know how to solve an issue we are facing OR are willing to go the extra mile in figuring out a workaround / solution that gets us to what we need. Building out our expiring URL's is a good example of this of something they built custom for us.
Also, I look forward to our calls with our PM and engineer assigned to us. They are both extremely professional, yet open to having a few running jokes, etc. as we have gotten to know them over the last 3-4 years. Review collected by and hosted on G2.com.
This is likely because we are not on a traditional plan with them and that we are still in start-up mentality. but they rarely complete things yesterday when we say we need that yesterday :P . in all seriousness though, not a whole lot to complain about. I would love if we were their only client and delivered stuff we want/need as fast as we sometimes want it. but at worst its usually a couple days later IF they occasionally cannot delivery as fast as we want. On a related note, if we were their only client I doubt Id be leaving such a good review. Review collected by and hosted on G2.com.
In addition to demonstrating each step patiently, we were particularly impressed by the exceptional organization and preparedness of their team. They efficiently addressed every question we had in a timely manner, and their continuous availability for any of our needs throughout the process was truly valuable. Review collected by and hosted on G2.com.
We would have preferred if the remaining hours we had after completing the project did not have such a brief expiration period. Review collected by and hosted on G2.com.
Our team, we had an amazing and very talented group for our implementation team. They were super responsive, super knowledgeable and made the process easy to follow and understand. Honestly, they worked above and beyond our expectations by being there within minutes for every question we had. They kept up on time and on budget. Review collected by and hosted on G2.com.
I honestly can't say there's anything I dislike about this company. Review collected by and hosted on G2.com.
They did a great job of balancing configuration and set up with training. We also always knew what we were accountable for, while still feeling supported by team. The cadence of our meetings was perfect, and we never felt pressured to try and "get through" the implemenetation. It was fantastic, and very useful. Review collected by and hosted on G2.com.
I really can't think of any negatives. They set our team up for success right from the start. Review collected by and hosted on G2.com.
Offprem was truly a partner during out engagement. The project was very organized and the project team was extremely informative. While there were internal concerns regarding the complexity we may be entering in to, Offprem made the implementation easy. They also offered a wide selection of trainings for us to choose from to help utilize the platform. At the end of the implementation, we felt exteremely comfortable utilizing the platform. Review collected by and hosted on G2.com.
There's nothing of significance I can think of. Review collected by and hosted on G2.com.
They are really efficient with budget and understand our industry (Financial Institution). They have a lot of best practice guidance to provide, but listen very well and adapt the builds for our requirements and unique business cases. They do an exceptional job of documenting and training on the solutions they build too, I appreciate that they don't hold knowledge hostage. Review collected by and hosted on G2.com.
There is little I'd call out as far as dislikes. They have a tendency to get into the weeds (which is essential as a technical support team and makes them super efficient from a timeline perspective). However, when our non-technical resources or leadership team are engaging with Offprem, they sometimes struggle to bring the conversation up to a high, strategic level. Review collected by and hosted on G2.com.
They are very good with SFMC and always helpful when you have a problem. Very receptive when it came to our complicated Sales Cloud integration and great at showing us what to do for future issues. They record every working session so that you can always come back and reference again what they taught. Review collected by and hosted on G2.com.
They operate via waterfall workflow so there is a lot of early stage set up before you can get into the nitty gritty of email creation and everything else. Additionally, the recordings are rather tedious to sift through, they could upgrade how they record and deliver the working sessions with timestamps and transcripts in order to get the most out of the deliverables. Review collected by and hosted on G2.com.
Offprem's friendly team kept us on track for deliverables so that we could remain on schedule for our go-live as planned. They were able to adjust the plan a bit when we realized we needed to set up our account different from what we had initially intended. Review collected by and hosted on G2.com.
Offprem's pricing is slightly higher than many competitors offering similar integration services. However, they were an approved Salesforce partner, so I guess that might be par for the course to ensure expertise when connecting the two systems. Review collected by and hosted on G2.com.
