Top Rated Office24by7 Call Center Alternatives
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4.8 out of 5
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3 Office24by7 Call Center Reviews
4.5 out of 5
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AA
Ashish A.
Technical support Executive
Enterprise(> 1000 emp.)
What do you like best about Office24by7 Call Center?
The best about office25by7 Call Center is cloud telephony; it's beneficial for customer support 24by7 and also helps the team manage very efficiently. Review collected by and hosted on G2.com.
What do you dislike about Office24by7 Call Center?
Nothing is disliked in office24by7 call center. Review collected by and hosted on G2.com.
GS
Guljeet S.
System Analyst
Enterprise(> 1000 emp.)
What do you like best about Office24by7 Call Center?
Make your call center efficient by enhancing and improving the customer service for the end users. Review collected by and hosted on G2.com.
What do you dislike about Office24by7 Call Center?
I have not seen any bad reviews yet. The only thing is that it is costly. Review collected by and hosted on G2.com.
AC
Verified User in Computer & Network Security
Mid-Market(51-1000 emp.)
What do you like best about Office24by7 Call Center?
It is just really easy to use, and it is very convenient to take calls on it. Review collected by and hosted on G2.com.
What do you dislike about Office24by7 Call Center?
Nothing in particular. I think they are one of the best in the industry Review collected by and hosted on G2.com.
There are not enough reviews of Office24by7 Call Center for G2 to provide buying insight. Below are some alternatives with more reviews:
1
Talkdesk
4.4
(2,408)
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
2
Automation Anywhere - RPA | Robotic Process Automation
4.5
(5,494)
Automation Anywhere Enterprise is an RPA platform architected for the digital enterprise.
3
Nextiva
4.5
(3,243)
The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.
4
JustCall
4.3
(2,084)
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface.
Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations.
Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights.
Top JustCall features to watch out for:
★ Inbound & outbound calling
★ Send & receive SMS & MMS
★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer)
★ SMS Workflows & Bots
★ Multi-level IVR
★ Real-time agent assist
★ AI-powered SMS Copilot
★ AI coaching
★ Sentiment analysis
★ AI call scoring
★ Live call monitoring
★ Shared WhatsApp inbox
★ Automatic call distribution
★ Business phone numbers in 70+ countries
5
NICE CXone Mpower
4.3
(1,635)
NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.
6
Close
4.7
(1,621)
Close is an all-in-one sales CRM designed to increase sales productivity for sales teams. With built-in calling, email, SMS, and more, sales teams are able to close more deals and make more sales—all without manual data entry!
7
Genesys Cloud CX
4.3
(1,396)
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
8
CloudTalk
4.3
(1,249)
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.
9
Aircall
4.3
(1,180)
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.
10
UJET
4.7
(1,079)
UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.
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