Odoo Help Desk Reviews & Product Details

Its easy to use interface and integration options Review collected by and hosted on G2.com.

Adding more platforms to integrate would definitely help Review collected by and hosted on G2.com.

what i like is odoo is how easy to use and how easily it integrates with tools and the best thing is ticketing system is so simple. Review collected by and hosted on G2.com.

sometimes it gets slow when we handle high volume of tickets. Review collected by and hosted on G2.com.

It is easy and convenient to use for managing our customer queries. Review collected by and hosted on G2.com.

We have been using odoo since last few months and we do like it comparatively other products, we would like to spend more time to explose it. Review collected by and hosted on G2.com.

Odoo Help Desk is user-friendly and integrates well with other Odoo modules, making it a convenient choice for businesses already using the Odoo suite Review collected by and hosted on G2.com.

I'm not a fan of the limited customization options and inconsistent customer support. It can also be a bit clunky for larger teams and complex support needs. Review collected by and hosted on G2.com.

Odoo Help Desk has ticket stages that help keep things well-defined and on track, as well as SLA that makes things easy to understand for my workers or customers. Proactively, the customer portal comes as a standard feature which enables the clients to monitor their tickets. Review collected by and hosted on G2.com.

It is one of the biggest disadvantages of Odoo Help Desk as it can face difficulties in the ticket routing. It is tedious work to assign tickets to the right team member according to set standards. Review collected by and hosted on G2.com.

Before we started using Odoo Help Desk, there was a lot of exchanges between different departments only by email. If someone was OoO or left the company, a lot of information was lost. With the helpdesk, all information that may have been previously lost is now stored in a location accessible to all relevant parties. Review collected by and hosted on G2.com.

The search function could be improved. Also, if you are a follower or a ticket but not tagged specifically in a response, you will not receive an update. Review collected by and hosted on G2.com.

It is a very useful system, with a very simple interface, which helps to keep a very good control of the incidents that occur every day, it also allows to count hours invested in resolving them. Review collected by and hosted on G2.com.

A more complete report is needed to evaluate the team's performance, the SLA assignment should be easier Review collected by and hosted on G2.com.

good for FAQ, you can track your tickets, and perform day-to-day service operations easy Review collected by and hosted on G2.com.

in order to have it customized properly you need a programmer Review collected by and hosted on G2.com.

Quite basic CRM Tool specially helpdesk when you are specially are a small scale company. Review collected by and hosted on G2.com.

This CRM tool can be complex if there's so much configuration which is not aligned to the company goals. Review collected by and hosted on G2.com.

I like the price :) You can use it for free forever! But... you need to pay if you want a website where your customers can write their inquiries, so the only way customers can create a ticket is by contacting you or sending an email. Review collected by and hosted on G2.com.

I miss more customization facilities. The satisfaction survey is very poor, and the platform has numerous bugs. Bad point: Odoo customer care can only be contacted by a form. A customer care chat is also available but it isn't easy to find an agent there. Also, the design is very old-fashioned. Review collected by and hosted on G2.com.