# Octadesk Reviews **Vendor:** Octadesk **Category:** [Social Commerce Platforms](https://www.g2.com/categories/social-commerce-platforms) **Average Rating:** 4.6/5.0 **Total Reviews:** 66 ## About Octadesk The only AI service platform for all teams: from marketing to sales and after-sales. Centralize conversations and calls, prioritize what matters and automate what you can. ## Octadesk Pros & Cons **What users like:** - Users praise the **ease of use** of Octadesk for its intuitive tools and efficient customer interaction management. (3 reviews) - Users appreciate the **intuitive interface** of Octadesk, enhancing customer interactions and efficiency in managing communications. (2 reviews) - Users value the **AI efficiency** of Octadesk, which streamlines customer interactions and enhances overall productivity. (1 reviews) - Users appreciate the **automation features** of Octadesk, making customer interactions faster and easier to manage. (1 reviews) - Users appreciate the **automation features** of Octadesk, enhancing efficiency and personalizing customer interactions seamlessly. (1 reviews) - Centralization (1 reviews) - Conversations Management (1 reviews) - Customer Experience (1 reviews) - Easy Management (1 reviews) - Efficiency (1 reviews) **What users dislike:** - Users find the **limited chatbot setup** and missing features in Octadesk to be a frustrating experience. (2 reviews) - Users find Octadesk's **limited chatbot features** restrictive, especially in creating flows for multiple numbers. (2 reviews) - Users find the **chatbot setup limited** , especially when needing to create flows for each connected number. (1 reviews) - Users find the **chatbot setup can be limited** , especially when needing to create flows for multiple numbers. (1 reviews) - Users find the **limited chatbot customization** in Octadesk restrictive, particularly when managing multiple connected numbers. (1 reviews) - Missing Features (1 reviews) - Poor Customer Support (1 reviews) - Slow Response Time (1 reviews) ## Octadesk Reviews ### 1. Octadesk changed the game: Integrated WhatsApp, efficient bots, and reports that organize everything **Rating:** 5.0/5.0 stars **Reviewed by:** Augusto B. | Gerente de Atendimento, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Octadesk?** Octadesk changed the game around here. What I like the most is that it ends the madness of jumping from tab to tab; having WhatsApp in the same place saves an incredible amount of time. Moreover, the automation bots are very straightforward and don't leave the client hanging, which gives the team a huge breather to focus on what really matters. It's that tool you install and, in no time, you can't understand how you managed to work without the reports and organization it provides. It's definitely worth the investment for anyone who wants to get organized. **What do you dislike about Octadesk?** At first, the number of functions is a bit overwhelming and it takes a little time to set everything up our way. But once you get past this adjustment phase, the tool runs so smoothly that we have nothing to complain about. **What problems is Octadesk solving and how is that benefiting you?** The biggest problem we solved was the dispersion of conversations. Before, we would get lost between different tabs and devices, and now we've centralized everything. This gave the team tremendous agility and we stopped losing leads due to delayed responses. The ease of implementing automations also helped filter what is urgent from what is a simple question. ### 2. Practical and dynamic system, with features that facilitate daily life **Rating:** 4.5/5.0 stars **Reviewed by:** Thaina T. | CONSULTORA DE VENDAS, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Octadesk?** The system is very practical, it assists us a lot in our daily routine. It tends to be dynamic and has had few errors. The resources are very practical in my department. I use almost all the functions without major problems!! The support team is always very quick to assist us. Personally, I am very satisfied!! **What do you dislike about Octadesk?** The only disadvantage is having to contact all the clients again on Monday because of Meta. I think if this didn't exist or if there was something more practical, the system would be 100% perfect!!! **What problems is Octadesk solving and how is that benefiting you?** We were having some issues with the automated service. The octa team introduced us to AI. We are in the process of implementation and I believe this will give us greater mobility throughout the services. ### 3. The Octadesk as I see it!! 😊 **Rating:** 4.0/5.0 stars **Reviewed by:** Wirley Erick M. | Analista de Service Desk II, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Octadesk?** The clean and modern look with octopus animations. **What do you dislike about Octadesk?** The way it freezes and makes the text I wrote in the ticket responses disappear, and how it stops fetching the person responsible from another desk, forcing me to refresh the page, but it helps exercise my mind by making me remember that I need to copy everything I wrote to avoid the risk of having to write it all over again. **What problems is Octadesk solving and how is that benefiting you?** He helps me organize the appointments by creating a queue and filtering the tickets by priority. ### 4. Agile and Customizable Platform, with Potential to Improve Conversation Control **Rating:** 5.0/5.0 stars **Reviewed by:** Vinícius L. | Head of Digital & Logistics Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Octadesk?** I am very satisfied with the dynamism of Octadesk. The platform is intuitive and agile, and the journey we can build with the chatbot is vast and very flexible, which opens up numerous possibilities for customization and automation. Another very positive point is the integration with artificial intelligence and external connections, which make the system truly powerful and capable of delivering smarter and more efficient experiences. **What do you dislike about Octadesk?** It would be great if the system automatically closed chatbot conversations after a period of no interaction, to keep the organization and control of the interactions more fluid. **What problems is Octadesk solving and how is that benefiting you?** Octadesk is helping to centralize and automate communication with customers, reducing the time spent on manual and repetitive service tasks. ### 5. Great platform for corporate use, I have already had experience with others.. but Octa is the best. **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo B. | TI, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Octadesk?** I really like the unification of SLA with customer service with the integration of WhatsApp, Instagram, etc. **What do you dislike about Octadesk?** At the moment, I suffer more from META's errors. I know it's not something from the platform itself, but unfortunately, it only happens when using the platform. **What problems is Octadesk solving and how is that benefiting you?** It makes things much easier, especially for customer service and SLA. Everything unified, very good. ### 6. Ticket division greatly facilitates the search **Rating:** 5.0/5.0 stars **Reviewed by:** Nelson Maxuel E. | Analista de implantação, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Octadesk?** The division of tickets makes it much easier when searching for what we are looking for. **What do you dislike about Octadesk?** I miss the ability to create a message for the client directly from a ticket. **What problems is Octadesk solving and how is that benefiting you?** Octa helps us a lot to respond to all contacts in an organized way, keeping everything well-structured and making it easier to track messages. ### 7. Octadesk optimizes processes with process integration and artificial intelligence **Rating:** 5.0/5.0 stars **Reviewed by:** Pedro M. | Head of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Octadesk?** iClips is an ERP management software for communication agencies and marketing teams. We started using Octadesk in June 2025, mainly focused on customer service, utilizing chatbot, artificial intelligence, and ticketing resources. In 1 month of implementation, we already had the result of 60% of calls being resolved by Woz. With the arrival of Octa, we were able to optimize many processes and streamline the routine of the CS, Support, and Sales teams. **What do you dislike about Octadesk?** There are some instabilities and bugs constantly. **What problems is Octadesk solving and how is that benefiting you?** Currently, we have a base of over 5,000 users who use the system. Previously, there was a significant overload on the support team with questions that could easily be answered with AI. With Woz, we achieved this; we combined our help center with Woz and saw results in the first month with 60% of the tickets resolved by AI, bringing great operational efficiency. ### 8. Octa helps me become Desk **Rating:** 5.0/5.0 stars **Reviewed by:** Christian C. | Analista de suporte, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Octadesk?** I think the separation of the groups, for me, makes all the difference, it makes the support much more active. **What do you dislike about Octadesk?** I don't like that sometimes you need to refresh the page to retrieve information. **What problems is Octadesk solving and how is that benefiting you?** The support itself is good; people are being better served because they have a good tool at hand. ### 9. Smart customer service powered by artificial intelligence and chatbots **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Octadesk?** What I like best about Octadesk is how intuitive and intelligent the platform feels. The combination of artificial intelligence and the chatbot system makes customer interactions faster, more human-like, and much easier to manage. It saves me a lot of time, keeps conversations organized, and helps deliver a more personalized experience to our clients. **What do you dislike about Octadesk?** What I don't like about Octadesk is that sometimes the chatbot setup can feel a bit limited, especially when having to create a flow for each connected number. **What problems is Octadesk solving and how is that benefiting you?** Octadesk is helping us centralize customer conversations and automate repetitive tasks through artificial intelligence and chatbots. This not only saves a lot of time for our team but also ensures faster, more consistent responses to clients. The platform makes it easier to track conversations, measure satisfaction, and maintain a high standard of service — all in one place. ### 10. Great chatbot tool for customer interaction that uses artificial intelligence **Rating:** 5.0/5.0 stars **Reviewed by:** Tiago T. | Customer Support Consultant ll, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Octadesk?** Octadesk is a very useful chatbot tool for automating and making customer service and communication more effective. There is a tool that uses artificial intelligence called WOZ that makes the interaction with the customer even more effective and intelligent. **What do you dislike about Octadesk?** Instability on the platform occurs infrequently, causing slowness. However, the solution and resolution are quick, and I observe that they are constantly working on improvements. **What problems is Octadesk solving and how is that benefiting you?** allows the use of more than one user, enabling multiple support agents on a single line. ### 11. Efficient Organization, But Human Support Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Daniela O. | Coordenadora de Atendimento, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Octadesk?** I like the convenience and organization of having all the services in one place, which greatly facilitates the tracking of conversations and the management of requests. **What do you dislike about Octadesk?** Support could be better. The AI doesn't always resolve the doubts and it's difficult to get assistance from a human representative. **What problems is Octadesk solving and how is that benefiting you?** Octadesk helps centralize all service interactions in a single channel, which facilitates tracking conversations, managing tickets, and organizing the routine. This makes service faster and more standardized, as well as allowing a clear history of interactions with employees and candidates. ### 12. Ortiz. Octadesk for me has an easy usability. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Octadesk?** From the layout and design. I can easily find what I want. **What do you dislike about Octadesk?** He only has the filter mode to find what I want. There is no function or way to keep my contacts suspended so that it's quick to find. Imagine having some buttons with titles like "Clients," "Leads," or some category like "Closed" or "awaiting payment." **What problems is Octadesk solving and how is that benefiting you?** Conversation flow and roulette with the consultants. Make everything simpler. ### 13. Octa, the complete service system. **Rating:** 5.0/5.0 stars **Reviewed by:** Luana S. | Analista de suporte, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Octadesk?** Clean visual, the system is very complete with information. **What do you dislike about Octadesk?** Sometimes when I save a ticket, I lose some information, which delays the work. **What problems is Octadesk solving and how is that benefiting you?** Whenever a problem arises, we are very well attended by the support team. ### 14. Open tickets via chat and organize urgencies with ease **Rating:** 5.0/5.0 stars **Reviewed by:** Bruno . | Analista de Onboarding, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Octadesk?** Be able to open tickets from customer chats and organize them by levels of urgency. **What do you dislike about Octadesk?** Sometimes it takes a while to load the assigned conversation filters **What problems is Octadesk solving and how is that benefiting you?** Organization of demands and resolution priorities ### 15. Practical and efficient experience with Octadesk **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Octadesk?** Octadesk offers an intuitive and easy-to-navigate interface, making it easier to track tickets and communicate with customers. The automation features and integration with other channels greatly speed up service, ensuring more organization and productivity in daily operations. Additionally, it enables the use of artificial intelligence and chatbots to facilitate service. **What do you dislike about Octadesk?** Although it is very efficient, at times the loading of pages can be a bit slow, especially when there is a large volume of data. Additionally, it would be interesting to have more customization options in the reports to meet specific analysis needs. **What problems is Octadesk solving and how is that benefiting you?** Customer service. It helps me a lot with the unification of all the company's departments under the same number. ### 16. Transcription and AI facilitate service, but feedback on suggestions is lacking **Rating:** 4.5/5.0 stars **Reviewed by:** Fernanda P. | Líder de Suporte e CS, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Octadesk?** The ability to transcribe audio and the use of WOZ, an artificial intelligence, have been very useful for our customer service team, as they help the representatives respond to customers more accurately. **What do you dislike about Octadesk?** We cannot get feedback, nor do we know at what stage the improvement suggestions we sent are. **What problems is Octadesk solving and how is that benefiting you?** The company did not yet have customer service via WhatsApp, and the ease of audio transcription, in addition to the AI integrated with WOZ, were important differentiators. ### 17. Modern and Efficient Communication with Octa, Despite Occasional Instabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Angelica C. | Coordenadora de atendimento, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Octadesk?** The octa presents a modern proposal for corporate communication. Its differential lies in the integration with intelligent chatbots and artificial intelligence tools, which automate processes and optimize interaction between teams, clients, and partners. The distribution of conversations that I use in my workplace is very precise and is an essential tool nowadays. **What do you dislike about Octadesk?** I believe only when there are instabilities in the system. **What problems is Octadesk solving and how is that benefiting you?** Various. Mainly effective interaction with our customers. ### 18. Personalized service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Octadesk?** The main advantage of Octadesk lies in its chatbot, which offers various tools to customize customer service. This significantly contributes to improving both the quality and efficiency of the service provided. **What do you dislike about Octadesk?** A negative point of Octadesk is that, when sending messages through mass dispatch, you can only access the conversation history after the user interacts. This makes it difficult to fully track the conversation history. **What problems is Octadesk solving and how is that benefiting you?** The chatbot functions as a service filter, allowing me to direct support more appropriately according to each customer's needs. ### 19. Easy Integration and Useful AI, But Crashes After Prolonged Use **Rating:** 5.0/5.0 stars **Reviewed by:** Alesson Ribeiro d. | Coordenador, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Octadesk?** What pleases me the most is the fact that I have a chatbot that I can easily integrate into my platforms, such as a website, and in addition, having Woz, being an artificial intelligence that helps a lot in daily life. **What do you dislike about Octadesk?** Crashes and freezes, especially after a long session of use. **What problems is Octadesk solving and how is that benefiting you?** Approach customers with our IT solutions ### 20. Practical and Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Lorenzo L. | managing partner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Octadesk?** the practicality in using the tools, is very easy! **What do you dislike about Octadesk?** Not that I don't like it, but I feel like there's a missing feature to trigger the idle client. **What problems is Octadesk solving and how is that benefiting you?** the fact of centralizing all conversations from different channels in a single tool, mass sending of campaigns and a boots automation studio. ### 21. Complete platform **Rating:** 4.5/5.0 stars **Reviewed by:** Vinicius T. | Gerente de Atendimento, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Octadesk?** Ease of use, chatbox allowing a wide range of implementations, allowing easy use via app or browser, and most importantly, adding to our own system. **What do you dislike about Octadesk?** A somewhat high cost for the use of WOZ / artificial intelligence. **What problems is Octadesk solving and how is that benefiting you?** Integrate chat via WhatsApp with support tickets, smoothly. ### 22. Impressive organization and speed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Octadesk?** of the organization and fast speed that it has **What do you dislike about Octadesk?** Sometimes when opening a ticket, the information disappears and you need to reload the page. **What problems is Octadesk solving and how is that benefiting you?** organization of contacts and demands ### 23. We changed our service for the better, improving the quality and response for our customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Natan S. | Analista de suporte de TI, Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Octadesk?** Integration via API, Automation via Bot, and omnichannel functionalities **What do you dislike about Octadesk?** I think the only point that could be improved is to provide more details in the chat API. **What problems is Octadesk solving and how is that benefiting you?** He resolves contact with clients and internal employees, making everything more agile and automated. ### 24. Evaluation **Rating:** 5.0/5.0 stars **Reviewed by:** Kaique O. | Business Analytics, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Octadesk?** I really like the UX of the platform, and because it is a complete tool with an affordable cost. **What do you dislike about Octadesk?** the platform has a certain instability **What problems is Octadesk solving and how is that benefiting you?** screening of service and agility in the exchange flow ### 25. Vey helpfull to make a strong relationship wiht our customers. **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel Pereira R. | After sales, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Octadesk?** Centralization of services and user-friendly. **What do you dislike about Octadesk?** Help support is very diffiicult and slow. **What problems is Octadesk solving and how is that benefiting you?** After sales. ### 26. Transformation **Rating:** 4.5/5.0 stars **Reviewed by:** Lugyana L. | Coordenadora de Operação/implantação e Relacionamento, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Octadesk?** I like the practicality of viewing social networks through conversations, in addition to the entire structure that is easy to configure, a system that is not rigid at all. **What do you dislike about Octadesk?** We still haven't been able to adapt to some limitations regarding configurations, and we don't have a real-time chat that doesn't cost our credits. We had this on the previous platform and it was used a lot. **What problems is Octadesk solving and how is that benefiting you?** Customer service ### 27. Artificial Intelligence and Impeccable Service **Rating:** 5.0/5.0 stars **Reviewed by:** Bruno Loiola A. | Coordenador Comercial, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Octadesk?** I really like artificial intelligence and the chatbot, as well as the service. **What do you dislike about Octadesk?** Nothing, it is very complete. It meets the needs well. **What problems is Octadesk solving and how is that benefiting you?** Customer service, API integrations ### 28. I love the Dynamics of Automated Messages **Rating:** 5.0/5.0 stars **Reviewed by:** Jean S. | Analista de Qualidade, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Octadesk?** Dynamics of automated messages, where it facilitates communication **What do you dislike about Octadesk?** Satisfaction assessment because there are only two options. **What problems is Octadesk solving and how is that benefiting you?** Communication with customers regarding product quality. Facilitate ### 29. Excellent Automation and Chatbot, Reports Can Improve **Rating:** 4.0/5.0 stars **Reviewed by:** Ana B. | Customer Succes, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Octadesk?** Flow facilitation, chatbot, and automation **What do you dislike about Octadesk?** Reports can be more complete..... **What problems is Octadesk solving and how is that benefiting you?** Help with artificial intelligence, SLA, and NPS ### 30. Efficient Organization with AI, But Credit Consumption Can Improve **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Octadesk?** The way we can organize the system of service and tickets and how the help of artificial intelligence has improved our results. **What do you dislike about Octadesk?** The issue of credits, I believe, could improve the way of consumption. **What problems is Octadesk solving and how is that benefiting you?** Providing efficient support with the platform's chatbot and AI. ### 31. Octadesk is a good platform **Rating:** 5.0/5.0 stars **Reviewed by:** joao pedro s. | administrador, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Octadesk?** I like the amount of things we can do on the platform, use of APIs, etc. **What do you dislike about Octadesk?** sometimes there is slowness and some bugs in the conversations **What problems is Octadesk solving and how is that benefiting you?** the use of bots to organize customer service, report on services so we can see where we are failing ### 32. My experience with Octadesk **Rating:** 4.5/5.0 stars **Reviewed by:** Larissa P. | Analista de Relacionamento Sênior I, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Octadesk?** I find it an easy-to-access tool and very intuitive in usability. **What do you dislike about Octadesk?** There could be more features on the platform, especially in the ticket reporting section. **What problems is Octadesk solving and how is that benefiting you?** Real-time reports, and the organization of conversation services ### 33. My experience with Octadesk in employee support **Rating:** 5.0/5.0 stars **Reviewed by:** Daniela O. | Analista de folha de pagamento, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Octadesk?** I really like the reports that the tool offers, as they help me track the indicators and have a clear view of the performance of the service. **What do you dislike about Octadesk?** I find the tool a bit rigid. I miss having the autonomy to make adjustments according to the team's needs or our process. **What problems is Octadesk solving and how is that benefiting you?** Standardization of service to our employees, ensuring higher quality in interactions. Additionally, the generated indicators help us identify potential gaps and opportunities for improvement. ### 34. Best online customer service platform **Rating:** 5.0/5.0 stars **Reviewed by:** Rodrigo L. | Head of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Octadesk?** I have been using Octadesk for over 5 years. I really like the way conversations are organized, the supported platforms, the available features, and the ease of importing bots. The support for the tool is great! **What do you dislike about Octadesk?** So far, there is nothing I don't like **What problems is Octadesk solving and how is that benefiting you?** Organization of various platforms, distribution of contacts, efficiency in sales, and greater control of my customer base. ### 35. The tool is extremely functional for our service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Octadesk?** Functionality, ease in building the chatbot **What do you dislike about Octadesk?** It lacks a bit more visual, a better frontend **What problems is Octadesk solving and how is that benefiting you?** Speeding up our customer service ### 36. Practical, versatile, and functional **Rating:** 5.0/5.0 stars **Reviewed by:** Leonardo D. | Gerente de suporte, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Octadesk?** Layout and functionalities that really work. **What do you dislike about Octadesk?** Track feedback that we recorded on the platform **What problems is Octadesk solving and how is that benefiting you?** Agility in service, flow of live demands ### 37. Innovation **Rating:** 4.0/5.0 stars **Reviewed by:** Joyce M. | CX, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Octadesk?** I like the structure of the platform, I find it very easy and quite didactic for learning. **What do you dislike about Octadesk?** There could be more features on the platform, I know it involves numerous teams, budget, etc., but it would greatly benefit the customers. **What problems is Octadesk solving and how is that benefiting you?** The issue of including the SLA rule is helping a lot. ### 38. Practical and modern tool, it precisely meets the support segment of a software house. **Rating:** 4.5/5.0 stars **Reviewed by:** Vinicius T. | Coordenador de suporte, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Octadesk?** Multiplatform access is essential these days, with the cellphone I control everything that is happening. **What do you dislike about Octadesk?** Some tools, like WOZ, still become expensive. **What problems is Octadesk solving and how is that benefiting you?** Solve the problem of serving customers on a single channel, centralizing everything in one place. ### 39. Practicality in Service, But Needs to Fix Bugs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Octadesk?** Give practicality to talk with the client **What do you dislike about Octadesk?** Octa has many unexpected bugs, which means we have to contact support. **What problems is Octadesk solving and how is that benefiting you?** The relationship with the customer ### 40. Complete experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ana Paula B. | Coordenador de CX, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Octadesk?** Autonomy to organize the flows and processes. **What do you dislike about Octadesk?** Support is often delayed, not only in response but also in resolution. The unstable platform presents many slowdowns. **What problems is Octadesk solving and how is that benefiting you?** optimization and service ### 41. Cetro Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Octadesk?** During our use, we enjoyed the various features, such as the bot. **What do you dislike about Octadesk?** The support service is a bit slow **What problems is Octadesk solving and how is that benefiting you?** The flow of our company ### 42. Octadesk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Octadesk?** Segmentation and complete dashboard with information **What do you dislike about Octadesk?** More visual and complete reports for **What problems is Octadesk solving and how is that benefiting you?** Sectors and satisfaction survey ### 43. Practical and efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Vanessa F. | gerente, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Octadesk?** Practicality and functionality delivered quickly **What do you dislike about Octadesk?** Updates are needed to be able to sell within the octa **What problems is Octadesk solving and how is that benefiting you?** call from the customers ### 44. The tool is very comprehensive **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Octadesk?** That I can centralize my entire conversation system in just one place **What do you dislike about Octadesk?** Support, apart from the WhatsApp group they created, I miss having a closer customer service like I have with other tools. **What problems is Octadesk solving and how is that benefiting you?** I am still implementing, but it helps me a lot to be able to centralize various things in the same place. ### 45. Octadesk 2025 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Octadesk?** Practicality and great reports! Make the day-to-day more efficient! **What do you dislike about Octadesk?** They could improve the support, in terms of time and response! **What problems is Octadesk solving and how is that benefiting you?** Octa aims to control sales, but we use it for customer technical support! Could you improve this part! ### 46. A formidable tool for customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Anapierski R. | Systems Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Octadesk?** It has powerful features making it stand out, innovative tools and advanced functionalities functionalities. It is a simple ans user friendly interface where you can plan, handle and evaluate customer conversations. The initial implementation is automated and offers reasonable pricing thus suitable and supportive to the users. **What do you dislike about Octadesk?** Sometimes the social networks would randomly disconnect and need to be connected again which can be time consuming. I know with time these instabilities will be improved with the constant updates. **What problems is Octadesk solving and how is that benefiting you?** The interface gives the access to history with interactions with clients allowing us as the organisation offer services as per their requests and not mess up in future relations. It allows the use of gifs, images and videos which helps understand customers better and bring them closer in a charming and fun way. It has helped satisfy our clientele's needs since all their insights are counted and analyzed with high regards. ### 47. Octadesk organizes a company’s communication channels. **Rating:** 4.5/5.0 stars **Reviewed by:** Vinod H. | Software Engineer , Chemicals, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Octadesk?** Since development its development, Octadesk has a reliable customer support, serving consumers fast. Its integration features has included an interacting platform for use by sales team and customers. It has reliable and speedy implementation structures. **What do you dislike about Octadesk?** Though it is very easy to implement it is very expensive for small and starting businesses. Fully operation of the software requires 3rd party modules which end up slowing down low end computers. **What problems is Octadesk solving and how is that benefiting you?** This software gives a company a central structure to plan and handle customer conversations. This ensures the sales team is focused on making sales rather than phone calls. This software centralizes calls and conversations hence prioritizing and automating what a client should do. It also allows for workflow management, import and export of data, management of data and monitoring prioritization. ### 48. Convinient and Professional Platform for Multi-Channel Customer Help. **Rating:** 4.5/5.0 stars **Reviewed by:** Bill N. | Systems Developer , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Octadesk?** The development of a reliable and outstanding customer desk solution is a feature that the vendor introduced to the company. More so, the creation of a strategic way where sales team and the customer interact is also a merit from the platform. The implementation structures are reliable and speedy. there are accurate customer assistance from the program, and this increases the credibility of business results. **What do you dislike about Octadesk?** The program creates a suitable formation of customer support, where sales are multiplied through the use of digital scope and reliable business management. More so, the immediate integration with sales support is also a fruitful part that benefits companies. **What problems is Octadesk solving and how is that benefiting you?** This platform ensure there are reliable sales support, where help desk is made suitable and proficient. Besides, the creation of an online communications option, where customer insights are shared and flexible results outlined is also a friendly part. Finally, the development of an AI, where business sales ### 49. The Aggressive and Helpful Solution for Customer Assistance **Rating:** 4.5/5.0 stars **Reviewed by:** ravella l. | Software Developer , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2024 **What do you like best about Octadesk?** Octadesk has established a way that makes every customer insight to be counted, and this resolves many communcitaions challenges easily. The implementation process is fully automated and this brings the required satisfaction in the company set up. The creation of a live bot, with the integration of conversation analytics is also a fruitful part that resolves the many company challenge. The development of a smart access feature that ensure only the authorized customers share their insights is also a merit. **What do you dislike about Octadesk?** The development of a proper help desk tool has been supported by Octadesk. More so, there is the simplified dashboard that allows companies operate efficiently. **What problems is Octadesk solving and how is that benefiting you?** The establishement of a perfect avenue for communication is something the developer has established. More s, the use of a digital support, where insights are analyzed and ideas shared accordingly is a merit from the software. There are remarkable conversations analysis for businesses. ### 50. Unmatched SaaS multi-channel platform for service desk, help desk and customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Fynah R. | Systems Administrator, Medical Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2024 **What do you like best about Octadesk?** The features are well developed to help solve issues that a business faces more so those that are customer related. It is easy to implement since it does not consumes a lot of time and you use it immediately . However, non-tech savvy users require orientation so that they get an easy time using it. Helps in collecting and analyzing customers insights and this aids the company in providing informed decisions regarding any matter at hand. The ability to integrate with live chat results in a firm covering a wide customer base concerns **What do you dislike about Octadesk?** The technique to record every transactions is a huge milestone that helps for better dealing with customers. The ability to organize communication between customer and the business is an added advantage that helps in meeting their needs effectively. **What problems is Octadesk solving and how is that benefiting you?** It helps deal with individual customer case thereby meeting their demands effectively It also helps in internal organizational communication and to resolve any rising issues - [View Octadesk pricing details and edition comparison](https://www.g2.com/products/octadesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+15%3A27%3A44+-0500&secure%5Bsession_id%5D=0bac10f6-58cd-4574-8f3a-17b6b129d07a&secure%5Btoken%5D=5c0ac158ff62fe0308e8f60a8ddc4dff1127de9f36fcbf334f2bf9b2c71840e3&format=llm_user) ## Octadesk Integrations - [Dgaf](https://www.g2.com/products/dgaf/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Track What Matters](https://www.g2.com/products/track-what-matters/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) ## Octadesk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Content** - Types - Migration - Publishing **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Engagement** - Omnichannel - Conversational Commerce **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Social Shopping** - Promotions - Social Store **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics** - Campaigns **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Octadesk Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,492 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,658 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,685 reviews)