--- title: Novi AMS Reviews meta_title: 'Novi AMS Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 152 reviews by the users' company size, role or industry to find out how Novi AMS works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 152 scale: '5' date_modified: '2026-08-01' parent_category: name: Association Management url: https://www.g2.com/categories/association-management- --- # Novi AMS Reviews **Vendor:** Novi AMS **Category:** [Professional Association Management Software](https://www.g2.com/categories/professional-association-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 152 ## About Novi AMS Novi is the only association management software (AMS) built for associations by associations. What truly sets us apart is our collaborative approach. Customers don’t just use the platform—they help shape it, ensuring it continues to evolve with the real needs of associations.
 As a modern AMS, Novi gives associations the power and flexibility of custom software without the custom price. Easy-to-use features help associations manage members, events, dues, and financials in one connected system. Novi also connects to other best-in-class providers through robust APIs and integrations, including a 24/7, two-way sync with QuickBooks. With an intuitive user experience and built-in automation, teams save hours on manual tasks and workarounds, giving them time to focus on what matters most: serving members and growing their association. ## Novi AMS Reviews ### 1. Best association software especially for non-profits and small associations **Rating:** 5.0/5.0 stars **Reviewed by:** Therese B. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Novi AMS?** Novi's software designers understand what associations do on a daily basis and have designed--and continue to update--a software and UI that meets the actual (not assumed) needs of association professionals. The staff offers some of the best customer service I have ever experienced--responsive with answers that work. The community that they have created among the clients is supportive, helpful, interactive, just want someone who is a small-staff leader needs. The software continues to grow in terms of features and integrations to respond to the customers. I'm especially excited about the many improvements to Novi that have originated from customer requests including the beta version of Navigator, Novi's AI agent. For a one person staff, this and Novi in general gives me one of the highest ROIs of any system or software that I use on a daily basis. **What do you dislike about Novi AMS?** I cannot think of any downsides at this point. **What problems is Novi AMS solving and how is that benefiting you?** Some of the newest features including the AI Navigator has reduced the time that it takes me to support by members, committees, and board by using this technology really well within Novi. Novi made my everyday work more efficient and effective by offering things like the QuickBooks Online integration and making it possible to do edits on the website from the frontend. I spend more time now on thought work and less on administrative work. **Official Response from Kate Slomkowski:** > Hello Therese! Thanks so much for taking the time to update your review! Happy to hear that Navigator, among other features, are giving you time back for the strategic work that matters most. Feedback like yours helps us shape exactly what we build next. Hope to see you at Summit! ### 2. (Still the) Easiest Business Decision Ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Krystal H. | Deputy Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** We continue to be incredibly happy with our Novi AMS experience. Since writing my original review, Novi has introduced a number of intuitive enhancements that have helped streamline our operations and support our small staff. Some of my favorite additions include the built-in Net Promoter Score (NPS) surveys, the Census feature for member data updates, and the Committee Management module. As someone who manages our education and events, I've also appreciated the continuous improvements to the Event module, it just keeps getting better. The Member Compass has become an excellent self-service tool, empowering our members to update information, register for events, and manage more of their interactions without needing staff assistance. We've also experienced very little downtime and have noticed a significant improvement in system responsiveness. Overall, Novi continues to evolve in ways that make a real difference for both our staff and our members. **What do you dislike about Novi AMS?** The platform continues to meet our needs effectively, and there are no significant enhancements I would recommend currently. **What problems is Novi AMS solving and how is that benefiting you?** Before NoviAMS, we wre trakcing memberships using a clunky spreadsheet. That is a thing of the past. We used to do so many manual ccounting tasks that are 100% automated and trackable using NoviAMS and QuickBoos Online. We are saving so much precious staff time now that members can register themselves, download receipts, add their own team members, etc., using their Member Compass dashboard. Finally, our branding appears seamless with our logo and theme and website all flowing together. We love it! **Official Response from Kate Slomkowski:** > Hi Krystal, so great to hear from you again! Sounds like a lot has evolved since your last review, from NPS surveys and Census to the Committee Management module and ongoing Event upgrades. And it's wonderful that Member Compass keeps giving your members more ways to self-serve, freeing up staff time in the process. Thanks for growing with us and for taking the time to update your review! ### 3. It's been a little over a year now and we still love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Katie N. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Novi AMS?** We've now been using Novi AMS for quite some time, and our experience continues to be outstanding. As our association has grown, Novi has grown with us. The platform has become the hub for our membership, event registrations, communications, committees, and website management. We especially appreciate the continual product improvements, responsive customer support, and the extensive training resources available. It's clear that Novi listens to customer feedback and is committed to making the platform even better. We continue to recommend Novi to any association looking for an all-in-one AMS solution. **What do you dislike about Novi AMS?** Overall, we've been extremely happy with Novi AMS. Like any robust platform, there are occasional features that take a little extra digging to find simply because of how many capabilities it offers. We'd love to see continued improvements to search functionality, menu organization, and additional customization options for reports and dashboards. That said, whenever we've had questions, the Novi support team has been quick to help and always willing to find a solution. **What problems is Novi AMS solving and how is that benefiting you?** Novi AMS is helping us centralize and streamline all of our association’s operations. It serves as the single source of truth for member data, event management, communications, and more — which has eliminated the need for multiple disconnected systems. It’s saving us time, improving accuracy, and making it much easier to manage day-to-day tasks. Plus, the user-friendly interface means our team and members can navigate it with ease, and the customization options allow us to tailor the platform to fit our specific needs. Overall, it’s increased our efficiency and helped us deliver a better experience to our members. **Official Response from Kate Slomkowski:** > Katie, thank you for taking the time to update your review. It means a lot to hear that Novi has continued to grow alongside your association over the past year. Having one hub for membership, events, communications, committees, and your website is exactly the kind of consolidation we hope associations experience with us. We also noted that search functionality, menu organization, and reporting customization are still on your mind. We appreciate you raising it again, since it's helpful to know this remains a priority for your team, and we'll make sure it's shared with the appropriate folks internally. In the meantime, we're glad our support team continues to help close that gap. Thanks for your trust in us and here's to many more years of helping serve your members! ### 4. Easy-to-Use & Intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra R. | Program Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Novi AMS?** Novi AMS is one of the easiest software programs I have ever used. We hired a new employee this year, and he was able to pick up the program quickly during his onboarding. In addition, Novi continually updates their product to make it easier to use. They truly listen to their customers. **What do you dislike about Novi AMS?** I would always like a quicker response from customer service, yet they are as timely as possible. They always respond with a friendly attitude and get back to me as soon as possible. To update this: I really struggle with this question, but I love everything about Novi. Even when the response is "slow," that only means by 15 or 20 minutes. I'm able to get everything I need to do with Novi. **What problems is Novi AMS solving and how is that benefiting you?** Our previous AMS was difficult to maintain, making our membership a challenge to manage. Novi AMS makes all levels of our program visible to all of us. It integrates our accounting into the system, so I can easily tell if an organization is up to date on its invoices. Each staff member has the same level of information readily available when they have a question. Novi makes analyzing our data easy; updated features have enabled us to roll out new options for our members to find others using similar software to accomplish their daily work. Our members appreciate the new options for networking with others. **Official Response from Kate Slomkowski:** > Thanks Sandra for coming back to update your review! Hearing that a new employee could pick up Novi quickly during onboarding says a lot about how intuitive the platform has become, and we're glad the improvements we keep rolling out are part of that. Thanks again for the review! ### 5. Novi is the Complete Package - Superior Integration, AI and Top Notch SupportSupport **Rating:** 5.0/5.0 stars **Reviewed by:** Dena P. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about Novi AMS?** So hard to name one thing. It truly is the complete package. After struggling for years to get other AMS to do what we needed, working with Novi and how the system performs and integrates is far superior. The Novi team continues to incorporate AI, and the support is top-notch. They may be more expensive than others, but you get what you pay for. **What do you dislike about Novi AMS?** I think my biggest disappointment is that it didn't integrate with Xero, and I had to change to QuickBooks to have full integration. Change is hard, but I believe in the end it will be for the best. **What problems is Novi AMS solving and how is that benefiting you?** Managing our membership now takes much less time, which frees up staff hours for other tasks. It has also made my staff much happier at work, since each day is no longer a constant battle of jumping through hoops just to find workarounds. Previously, we couldn’t make changes on our own website or AMS; now we can do both. The cost of the system vs man hours was a great choice for us. **Official Response from Kate Slomkowski:** > Thanks Dena for the review! Hearing that Novi has been the complete package after years of trying to make other systems work means a great deal, and we're glad the integrations, ongoing AI development, and support have stood out for your team. We also recognize that moving from Xero to QuickBooks wasn't a small ask, and we don't take that transition lightly. It's encouraging to hear you see it paying off, especially with staff spending less time on workarounds and more time managing membership directly. Thank you for trusting us with a change like that, and for being part of the Novi community! ### 6. Intuitive, Well-Organized NOVI AMS with Responsive, Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** IRTA N. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Novi AMS?** NOVI AMS is intuitive and easy to use, making everyday tasks straightforward for both new and experienced users. The platform is well organized, which helps reduce the learning curve and improves efficiency. In addition to the software itself, the NOVI AMS team is responsive, knowledgeable, and genuinely helpful. They provide timely support and work closely with customers to resolve questions and ensure a positive experience. **What do you dislike about Novi AMS?** At this time, I don't have any significant dislikes or concerns about NOVI AMS. My experience has been very positive overall, and any minor questions or issues I've encountered have been addressed quickly by the support team. **What problems is Novi AMS solving and how is that benefiting you?** One of NOVI AMS's greatest strengths is its personalized service. The team takes the time to understand the unique needs of your association and is willing to develop solutions and enhancements that align with those needs. Their collaborative approach and commitment to continuous improvement make the platform feel tailored rather than one-size-fits-all. **Official Response from Kate Slomkowski:** > Thank you for the great review! It's great to hear the platform has made things easier for your whole team, and that our efforts to tailor solutions around your association's specific needs haven't gone unnoticed. Thanks for taking the time to share your experience! ### 7. Novi Listens, Customizes, and Keeps Getting Better with Every Update **Rating:** 5.0/5.0 stars **Reviewed by:** Mary G. | Membership Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Novi AMS?** Novi is created for Associations. They understand and actually LISTEN to our needs and have great support when we have questions or issues come up. They have been helpful in customizing to fit our needs. Also, the updates we receive on a regular basis just make the whole program work better and better. **What do you dislike about Novi AMS?** There is not really anything I dislike about Novi. Any integration issues we have had are generally on the part of the partner company -- not Novi. **What problems is Novi AMS solving and how is that benefiting you?** Our previous AMS was totally "work around". The program didn't fit the needs of our Association -- so we were always having to work around. With Novi, if something didn't meet our needs, they usually provide a solution without all the work-arounds. The program itself is very intuitive and once I learned the "thought process" it has saved me so much time. Their update ideas come from folks in the industry so they are super helpful each time a new tweak comes out. **Official Response from Kate Slomkowski:** > Thank you for the review Mary! We love hearing that Novi has replaced all those old workarounds with something that actually fits how your association works, that's exactly the goal. It also means a lot that to hear that our updates are landing well, since so many of them come directly from folks like you telling us what would help. Thanks for being part of that process and for taking the time to leave a review! ### 8. I can't recommend them any more highly. **Rating:** 5.0/5.0 stars **Reviewed by:** Jason K. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Novi AMS?** I can’t recommend NOVI AMS enough. We came from another provider that wasn’t willing to help us work through our issues, and the difference with NOVI has been night and day. When we onboarded with NOVI, I felt like Lea became part of our staff. She got a crash course in New Jersey and was working with us on a daily basis to get everything up and running. During our first year, we’ve had issues—as with any software—but support has been consistently responsive. It isn’t instant, but it’s usually within 1–2 hours. When we ran into a major issue with our email deliveries, I scheduled a call and ended up meeting with the CEO and the head of development. They spent a lot of time with us and tracked down the problem. Once it was corrected, I assumed that would be the end of it, but the CEO followed up to walk me through the improvements they’re making so this won’t happen again for us or the rest of their clients. The personal attention has been amazing, and the software is constantly being upgraded. Yes, it costs more than some other providers, but you get what you pay for—and with NOVI, you definitely do. **What do you dislike about Novi AMS?** Downside? Nothing really. I am a small organization, but I am a HUGE cheerleader for NOVI. **What problems is Novi AMS solving and how is that benefiting you?** Constantly upgrading software to meet the demands of users. Membership and Events, so much easier than previous supplier. They are constantly upgrading the software, so it is fixing issues, i didnt know I had.... : ) **Official Response from Kate Slomkowski:** > Hi Jason- thanks for taking the time to update your review! Glad the personal attention has stayed consistent for you, that's the kind of relationship we want to build with every association, big or small. Thanks for your continued support! ### 9. Exemplary Customer Service and a Robust System That Streamlines Our Day-to-Day **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla M. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Novi AMS?** Hands down the customer service is the most exemplary thing about Novi. In addition to that, Novi is a robust system that fits a lot of our needs and helps streamline the day to day for both our staff and members. **What do you dislike about Novi AMS?** There's a lot on the backend to navigate as an admin. I do wish things were streamlined a bit, but Novi does their best to offer help and training when we get stuck. **What problems is Novi AMS solving and how is that benefiting you?** Our data was a mess in our last AMS because members had access to change a lot of their company data Everytime they registered for something. We have now locked down data we don't want members to be able to edit and it has tremendously helped in our efforts to clean up our data and keep it clean. In addition, the members have commented it is user friendly! That experience is out top priority. **Official Response from Kate Slomkowski:** > Thank you for the great review! So glad Novi has helped clean up your data and made things easier for both staff and members day to day. And we appreciate you flagging the backend navigation, feedback like that helps us keep improving. Thanks for sharing this! ### 10. Top-Notch Customer Service That Truly Understands Associations **Rating:** 5.0/5.0 stars **Reviewed by:** Shelli S. | Director of Membership & Digital Strategy, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Novi AMS?** The customer service at Novi is top notch - the staff's backgrounds in association management mean they truly understand and care about their clients. You get quick answers and resolutions, always. **What do you dislike about Novi AMS?** The only downside is that with their growth, their responses take slightly longer - what used to take 10 minutes to get a response now can take 1-2 hours. But that's still an incredible response time! **What problems is Novi AMS solving and how is that benefiting you?** Novi brought together various systems (database, financial tracking, Excel tracking, website) and combined it all into one intuitive, user-friendly platform. Novi is also super reliable - it works when we need it to, and any issues are addressed with urgency. As we grow, Novi grows, too -- they are constantly adding features (by actually listening to us and what we need/want) and streamlining processes. **Official Response from Kate Slomkowski:** > Thank you for the kind words! We love hearing that our team's association background really shows up in the support you get, that's exactly the experience we're going for. Really appreciate you calling out the response time shift too. Growing means balancing that, and we're paying close attention to it. So glad Novi could bring your database, financials, and website together in one place, and that the new features we roll out are hitting the mark. Thanks for growing with us! ### 11. Novi AMS: User-Friendly and Always Improving Based on Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer J. | Director of Finance & Adminstration, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Novi AMS?** Novi AMS is very user-friendly and easy to use. The company consistently listens to feedback and keeps improving the system based on what users request. It has an open API providing plenty of opportunity to connect systems. **What do you dislike about Novi AMS?** There are some limitations to the system bc it's not fully customizable to fit every exact need. There's good and bad to that. Not being able to change everythig allows Novi CS to help people more efficiently. **What problems is Novi AMS solving and how is that benefiting you?** Novi serves as our membership database. It helps us manage dues renewals, event registrations, and many other tasks as well. We were previously using another AMS and it was very taxing every renewal season. We had to have an additional software for event registration. It has reduced the amount of systems we needed. **Official Response from Kate Slomkowski:** > Thank you for the review! Glad to hear that Novi has made renewals and event registrations easier and helped cut down on the number of systems you need. Appreciate the thoughtful take on customization too, that tradeoff is something we think about a lot. Thanks for sharing! ### 12. Novi is a fantastic solution for association management! **Rating:** 5.0/5.0 stars **Reviewed by:** Todd A. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Novi AMS?** I have been using Novi to house all documents for our committees. When a BOD member is logged in and on the BOD committee page, all meeting assets are readily available for their review. The process of attaching agenda, reports, and any other important information is very easy. I also love the seamless connection to Quickbooks Online. The open API has made it very easy for us to develop and connect some of our own developed software to the SSO. **What do you dislike about Novi AMS?** Novi is always improving and developing. Creates trust for me in the relationship with Novi. **What problems is Novi AMS solving and how is that benefiting you?** We moved from a spredsheet and paper association on up into the 21st Century and most importantly, Novi allows me to scale efficiently. Members manage their memberships, not me. **Official Response from Kate Slomkowski:** > Thanks for taking the time to update your review! Love that Novi has become the go-to home for your committee documents, making meeting materials that easy to access for your BOD is exactly the kind of thing we want to nail. Also really glad the open API has let you connect your own tools through SSO, and that QuickBooks Online continues to be a smooth part of the mix. Thanks for growing with us and for the continued trust! ### 13. Quick Chat and Seamless Integrations Make Novi AMS a breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy J. | President & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Novi AMS?** The quick chat feature for simple questions or task help works beautifully. The seamless connection between Quickbooks Online and Constant Contact makes Novi AMS so easy to work with and our website looks fantastic. Although we operate on a very tight budget as a Not for Profit organization, we feel that the value we receive is well worth the price we pay to simplify the user experience as well as the integration features and website development ease of use. **What do you dislike about Novi AMS?** The back end use from a mobile device is a little challenging, but not horrible. **What problems is Novi AMS solving and how is that benefiting you?** Novi helps us by populating our website member directory immediately and linking with Quickbooks Online and Constant Contact, one entry, three platforms supported. **Official Response from Kate Slomkowski:** > Thank you for sharing this Cindy! It's great to hear that one entry updating your website, QuickBooks Online, and Constant Contact all at once has made things so much simpler for your team. Glad the chat feature has been a quick, easy resource too. Thanks for being part of the Novi community and taking the time to write a review! ### 14. Modern option with direct accounting ties and amazing customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** John V. | Webmaster / Web Designer / IT Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Novi AMS?** They continue to have the best customer service response of any company/vendor we deal with. Their team and developers really help troubleshoot the issues we come upon naturally, and the improvements we suggest to their platform. Not just better than any other AMS, the best team out there. **What do you dislike about Novi AMS?** just a little leery of them hopping on the A.I. hype train, but they seemed to still be very conscious of the security of member data and the third party systems seem like they will all be Opt-In and not automatic. **What problems is Novi AMS solving and how is that benefiting you?** Keeping a better organized and cleaner version of our member data. Directly connecting our membership platform to our accounting software without need for extra manual sync processes. **Official Response from Kate Slomkowski:** > Great to hear from you again, John! Thanks for taking the time to update your review. Glad our team and developers continue to be your favorite part of working with Novi, that kind of hands-on troubleshooting is something we take real pride in. And we hear you on the AI caution. We're being deliberate about it, keeping member data security front and center and making sure any third-party connections stay opt-in, never automatic. Thanks for trusting us with your data and for the continued feedback! ### 15. Amazing AMS - even better customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla G. | Manager, Membership Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Novi AMS?** 3 years since my last response and Novi continues to impress, dare I say, constantly getting better? They update their software regularly with our user input. I especially love the Novi Summit conference where we gather each year and learn not only Novi-specific information, but general Association know-how. I highly recommend any Association takes the leap and switches to Novi. You won't regret it, you'll still be thanking yourself years down the road (like us). **What do you dislike about Novi AMS?** They are constantly adding and enhancing! **What problems is Novi AMS solving and how is that benefiting you?** The Quickbooks integration fixed SO many accounting issues and forced us to have much cleaner and more reliable data. This in turn, has helped us with our board of directors reporting, financial goals, etc. **Official Response from Kate Slomkowski:** > Thanks for the updated review Kayla! Love that Novi Summit has become a yearly thing for you, that mix of Novi know-how and general association wisdom is exactly what we hope people get out of it. And so glad the QuickBooks integration keeps paying off for your board reporting and financial goals all this time later. Thanks for sticking with us and for the continued trust! ### 16. Seamless Transition and Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Emily P. | Membership & Marketing Director, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about Novi AMS?** I use Novi AMS for my multifamily association platform, and I'm really impressed with how it has streamlined our internal processes and made the member onboarding experience seamless. The entire platform is incredibly user-friendly, which simplifies our daily duties significantly. I love that Novi AMS allows our team to put more on the members in terms of finding their committee supporting documents throughout the year. The Novi team is one of a kind and always willing to help, making our transition from the previous AMS so easy. Jamie, our onboarding specialist, was fantastic and truly made the setup process effortless. It's hard to find anything not to love about Novi AMS, and I think everyone should be using it as their AMS. **What do you dislike about Novi AMS?** There is nothing to dislike about NOVI AMS **What problems is Novi AMS solving and how is that benefiting you?** Novi AMS has streamlined processes, enhanced member onboarding, and made our workload more manageable, allowing members easy access to their documents. **Official Response from Kate Slomkowski:** > Thanks Emily for the review!! It's great to hear that Novi has made day-to-day processes easier for your team, and that giving members more ownership over finding their own committee documents has been a meaningful shift. We'll also be sure to pass along your kind words about Jamie! Making a transition from a previous AMS feel effortless takes real skill, and it sounds like she set the tone for your whole experience with Novi. Thank you for choosing us! ### 17. NOVI: An Association Must Have **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about Novi AMS?** NOVI is incredibly user friendly and the staff support is amazing. I have never used a software that was so intutitive and helpful for keeping track of so much in one place. They also are constantly updating the features t o meet the needs of association professionals which I think is what makes them stand out the most. We use Constant Contact and the ease of syncing lists over is great! It has really helped us maintain more accurate lists for specific groups of people and communicate specific details with event attendees. **What do you dislike about Novi AMS?** The only downside is that it is cloud based and occasionally will go down. The price is also high but it is totally worth it. You can't have a quality product for free! **What problems is Novi AMS solving and how is that benefiting you?** NOVI completley changed the way we look at data and keep track of our membership. The MemberHealth AI tool is really helpful at tracking which members need a little extra attention at a quick glance. We also came over from an antiquated server based software and having it be cloud based means we can access it anywhere. I really think it has made us more efficient as a team and created a space where all the information about our members can live! **Official Response from Kate Slomkowski:** > Thank you for the review! It's great to hear that syncing your lists with Constant Contact has helped you maintain more accurate groups and communicate more effectively with event attendees. We're also glad the MemberHealth AI tool has given your team a quick way to spot which members need extra attention. Moving off an older server-based system is a big shift, and it sounds like going cloud-based has genuinely changed how your team works day to day. Thank you for trusting Novi with a transition like that and for taking the time to leave a review! ### 18. Excellent service! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew H. | Director of Member Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Novi AMS?** Great customer service and always adding new services. They actually let you know how your product requests are progressing through their system and provide free training on all new services. They even sat down with us (for free again!) to review how we're using their system and suggest easier workflows. Incredible! **What do you dislike about Novi AMS?** Novi is wonderful across the board. Even as they've expanded to many new customers and added new staff, they're still extremely helpful. **What problems is Novi AMS solving and how is that benefiting you?** Novi saves us an amazing amount of time doing data management on our member database. All of our services (database, website, event registration, prospect tracking) runs through Novi. **Official Response from Kate Slomkowski:** > Thank you for taking the time to update your review Andrew! We also appreciate you noting that the level of support has stayed consistent even as we've grown. That's not always easy to maintain, so it means a lot that it still shows up in your day-to-day experience. Thanks for continuing to be part of the Novi community! ### 19. Our experience with Novi has been top notch. **Rating:** 5.0/5.0 stars **Reviewed by:** Eleanor W. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Novi AMS?** Having now used NOVI for over three years, we are still sold on this AMS, and are thrilled by the staff and service we receive. The company is truly customer centric. Customers drive the research and development of new features and enhancements. This software is not just keeping pace with technology, it is leading the way. The product continues to grow and the robust functionality makes it THE AMS to have in our opinion. **What do you dislike about Novi AMS?** Not a thing - keep doing what you are doing. **What problems is Novi AMS solving and how is that benefiting you?** Ability to create Account Managers which allows for group membership renewals and group event registrations. **Official Response from Kate Slomkowski:** > Thanks for taking the time to update your review! Three years in and still hearing this means so much! Love that group account management continues to make renewals and event registrations easier for you. And we're glad the customer-driven approach to new features keeps showing up in the product, that's exactly how we want to keep building. Thanks for sticking with us and for the continued trust! ### 20. Novi AMS Saves Time with Powerful Features and Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Megan D. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about Novi AMS?** Novi AMS has saved both our members and our office staff a lot of valuable time. It makes it easy to put important information right at our members’ fingertips, and we really appreciate all the functionality Novi AMS provides. They are truly responsive to their clients’ needs. **What do you dislike about Novi AMS?** Nothing. I am very happy about our decision to use Novi and our members are, too. **What problems is Novi AMS solving and how is that benefiting you?** Novi makes it easy for members to access event links, invoices, and double-check their membership status. We have Novi integrations with several additional service providers, which makes for a streamlined experience. **Official Response from Kate Slomkowski:** > Thank you for sharing this! It's wonderful to hear that Novi is saving time for both your office staff and your members, not just one side of the equation. Making event links, invoices, and membership status easy to find on the member side is exactly the kind of self-service experience we aim for. We're also glad the integrations with your other service providers have added up to a more streamlined experience overall. Decisions like the one you made aren't always easy to validate right away, so it's great to hear both your team and your members are feeling the benefit. Thanks again for the review! ### 21. 5 years later, and Novi AMS is still the best decision we ever made! **Rating:** 5.0/5.0 stars **Reviewed by:** Anna M. | Marketing and Membership Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** We are constantly impressed by the team at NOVI. They listen to their customers and work hard to make system updates that people actually want and are asking for. It feels collaborative and like they truly support each individual association. We will always recommend NOVI to everyone! **What do you dislike about Novi AMS?** Not at this time. Keep up the amazing work! **What problems is Novi AMS solving and how is that benefiting you?** Event management, registration & reporting is huge - everything is very user friendly on both the back end and front end. Novi also took our website to the next level - it looks and functions way better! **Official Response from Kate Slomkowski:** > Hey Anna! Five years later and we're still thrilled Novi continues to have such a positive impact on your association, from event management to your website. Our team is dedicated to staying collaborative and responsive as you grow, and we're glad you continue to feel supported. Thank you for sticking with us all this way and thanks for the updated review! ### 22. AMS software that solves problems for small associations **Rating:** 5.0/5.0 stars **Reviewed by:** Brian O. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2024 **What do you like best about Novi AMS?** The most useful aspect is that NoviAMS works. We don't have to figure out ways to do what we want. The integration with QuickBooks Online is seamless, and we save time every day not having to reconcile transactions. **What do you dislike about Novi AMS?** I'm unable to find something about NoviAMS that I don't like. **What problems is Novi AMS solving and how is that benefiting you?** Accounting feels seamless, and customer tracking is reliable and streamlined. Support is always available when I need it, and the people behind the product genuinely seem interested in continuing to improve it. **Official Response from Kate Slomkowski:** > Thank you for the great review!! So glad the QuickBooks integration has taken reconciliation off your plate, that daily time savings is exactly what we're going for. Great to hear accounting and customer tracking feel reliable and seamless too. Thanks for the kind words about our team! ### 23. Top-Notch Support and Rapid Improvements with Novi AMS **Rating:** 5.0/5.0 stars **Reviewed by:** Haley R. | Member Engagement, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Novi AMS?** Novi AMS is always seeking feedback from its users so it can implement improvements that make a difference right away. Their customer service and development team are truly top-notch. **What do you dislike about Novi AMS?** Very little, to be honest. Even though they’re growing and not every enhancement may be ready immediately, I’ve never encountered a team as dedicated to their customers and their experience as Novi. **What problems is Novi AMS solving and how is that benefiting you?** We use Novi AMS for our association management record keeping, event registrations, some financial reporting, educational engagement, and more. They continue to deliver on the association management experience. **Official Response from Charles Stanisce:** > Haley, thanks for the thoughtful review! We're thrilled to hear our team's responsiveness and continual improvements are making a difference. We appreciate your partnership and hope to continue delivering on improving your association management experience. ### 24. Best AMS Ever—I love Novi AMS! **Rating:** 5.0/5.0 stars **Reviewed by:** Geoff W. | Communications Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Novi AMS?** Novi is the easiest AMS I have ever used. From the easy onboarding of the product, where the Novi team walked us through every step we needed, to the "big blue button" support, Novi is the best! It integrates perfectly with our QuickBooks and Constant Contact program. It is priced just right for all of the features we use, and it performs flawlessly! **What do you dislike about Novi AMS?** The only thing I can think that I dislike, and it really isn't a Novi thing, is that it takes some time to download our full membership list. However, our membership list has 28,000 entries, so it might take a little bit of time. **What problems is Novi AMS solving and how is that benefiting you?** Novi is an all-in-one solution, so it makes everything in our office run smoothly! **Official Response from Katrina McAfee:** > Thank you so much for the raving review Geoff! We're thrilled to hear about your great and easy experience with the product, onboarding and customer support. I chatted with someone on our product team and there may be a solution to your membership list download. I'll reach out to get more details and see how we can help. :) ### 25. Very user friendly and I always feel heard **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2024 **What do you like best about Novi AMS?** The system allows us to streamline many of our processes! Customer service is great and always available to quickly walk me through questions or steps. The Novi team is continually updating the platform with new features that come straight from the customers so I definitely feel heard by them and not just 'another number' in the mix. When I have questions about something, their team is available through their chat feature or virtual office hours, and if my question needs to be escalated up, I'm able to speak directly to their management team to have it resolved. The communication is always very transparent and I appreciate that. **What do you dislike about Novi AMS?** All the current aspects of the platform work for us very well. If there ever is an area I feel that can be improved and I share that with them, I feel like they hear those suggestions and start to work on solutions internally. They say they are built for associations, and I really do feel that is the case, they are here to help us do our jobs better and easier which in turns helps us service our members better as well. **What problems is Novi AMS solving and how is that benefiting you?** Streamlining our processes. Ease of tracking event education. **Official Response from Kate Slomkowski:** > Thank you for taking the time to update your review! It's great to hear that things have stayed consistent for you, streamlined processes, responsive support through chat and office hours, and that direct line to your management team when something needs extra attention. Feeling heard rather than like "just another number" is exactly the relationship we aim to build with every association we work with, so it means a lot that this still holds true for you. Thanks for continuing to be part of the Novi community! ### 26. STILL the BEST AMS I have ever used! Hands Down! **Rating:** 5.0/5.0 stars **Reviewed by:** Tina A. | Member & Events Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Novi AMS?** The fact that they are continuously making updates and making the admin and user experience is amazing to me! The Novi team is ALWAYS friendly and responsive and most of all, very knowledgeable! I love Novi!! **What do you dislike about Novi AMS?** Novi can get me a t-shirt that says I heart Novi! **What problems is Novi AMS solving and how is that benefiting you?** The updates they come out with are very useful. I dont have any issues for them to solve. When we did in the past, they were on it! **Official Response from Kate Slomkowski:** > Thanks for taking the time to update your review, Tina! Glad the team's friendliness and knowledge continue to stand out, and that the updates keep proving useful for you. Thanks for still being one of Novi's biggest fans! ### 27. Novi makes efficiency possible **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah F. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Novi AMS?** We have used Novi since 2020 and it still amazes me how the system continues to evolve to meet the everchanging needs of Associations. Customer success and efficiency remains the focus when implementing new features. It's incredible to be apart of the Novi family where your input helps shape the features and system. I'm a Novi user for life. **What do you dislike about Novi AMS?** I still love everything about Novi. There is nothing I would change. **What problems is Novi AMS solving and how is that benefiting you?** Novi makes association management and member data collection easy and user friendly. My favorite part is training a new employee takes a few hours, not days like other AMS companies. It's incredibly user friendly and intuitive. **Official Response from Kate Slomkowski:** > Hi Sarah! Thank you for coming back to update your review! Being with Novi since 2020 and still seeing the system evolve alongside your association's needs says a lot, and knowing that customer input continues to shape what we build is exactly the kind of partnership we hope for. It's also great to hear new employees can get up to speed in a matter of hours. That kind of ease doesn't happen by accident, and we're glad it's held true year after year. Thanks again! ### 28. An AMS that simplifies everything and continues to evolve and improve! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Director of Communications & Membership, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Novi AMS?** Novi continues to evolve and improve. Most importantly, they listen and provide feedback and improvements all the time. They make running an association so much easier. **What do you dislike about Novi AMS?** At the moment, no. I know they have a lot of new developments coming out in the future. **What problems is Novi AMS solving and how is that benefiting you?** NOVI is helping us solve many problems and is making us more efficient in the categories of dues renewals, event registration and new memberships! **Official Response from Kate Slomkowski:** > Michael, thank you for taking the time to update your review! It's great to hear that dues renewals, event registration, and new memberships continue to run more smoothly for your association. Knowing that Novi's ongoing improvements are still making a noticeable difference for your team is exactly what we hope for. We also appreciate you noting that our product continues to evolve. That evolution is driven in large part by feedback from associations like yours, so thank you for being part of that process. Here's to continuing to make running your association easier in the years ahead! ### 29. NovI AMS Helps Drive Association Growth. **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie H. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about Novi AMS?** The responsive support and active improvements made to make the AMS better. It is worth the price. It has helped our association to grow and run more efficiently. **What do you dislike about Novi AMS?** There is very little I dislike about the software; however, I do wish it were easier to automate. **What problems is Novi AMS solving and how is that benefiting you?** Keep our member records up to date and helping with effective communication and finances. **Official Response from Kate Slomkowski:** > Thank you for this fantastic review! It's great to hear that responsive support and ongoing improvements have played a role in helping your association grow and run more efficiently. Keeping member records accurate while supporting communication and finances is exactly the kind of impact we hope Novi has day to day. Knowing Novi is worth it for your team means a lot to us. Thanks for being part of the Novi community, and here's to continued growth for your association ahead! ### 30. Excellent and intuitive AMS **Rating:** 5.0/5.0 stars **Reviewed by:** Adam W. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** We have brought Novi to two additional clients and all associations are seeing success with it. **What do you dislike about Novi AMS?** There's always more we want an AMS to do and Novi actively works on our requests, adopting at least two in the last year. **What problems is Novi AMS solving and how is that benefiting you?** Great feature that allows meeting attendees to see photos of other attendees. Just one example. **Official Response from Kate Slomkowski:** > Thanks for taking the time to update your review, and for being such a strong advocate for Novi, Adam! And thank you for continuing to champion Novi! ### 31. Novi is an excellent 360 AMS that covers all of our needs with wonderful customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron N. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Novi AMS?** Novi has implemented lots of new features such as Census which allows me to do my job more effectively. **What do you dislike about Novi AMS?** Support wait times have gotten longer over the past year **What problems is Novi AMS solving and how is that benefiting you?** Novi allows us to manage nearly all aspects of our Association in one central location. Productivity has greatly increased since we implemented Novi. **Official Response from Kate Slomkowski:** > Great to hear from you again Cameron! Glad the Census feature has made a real difference in how you get your work done. We also appreciate you being upfront about longer support wait times, that's valuable for us to hear as we keep working to support everyone well as we grow. Thanks for sticking with Novi and for the continued feedback! ### 32. They Truly Listen to End Users and Deliver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Novi AMS?** They listen to what is important to the end user. Not what they think the user wants. **What do you dislike about Novi AMS?** I can't think of anything I dislike. They are there to help and listen. **What problems is Novi AMS solving and how is that benefiting you?** How to better run my association. Every year, they hold the Novi Summit, where Novi customers from across the US get together to share ideas and the Novi staff listens to us and what may help us. **Official Response from Kate Slomkowski:** > Thank you for the great review! Listening to what actually matters to end users, not just guessing, is something we take seriously, so this means a lot. Novi Summit is one of our favorite ways to make that happen too, getting to hear directly from customers like you shapes so much of what we build. Thanks for being part of it! ### 33. Seamless Integrations That Drastically Boost Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2026 **What do you like best about Novi AMS?** I like how Novi seamlessly integrates with other platforms (Quickbooks, Constant Contact, etc) **What do you dislike about Novi AMS?** I haven't found a downside yet. It has drastically improved our association's productivity. **What problems is Novi AMS solving and how is that benefiting you?** We love that our members can update all of their own information in real time - AND THEIR TEAMS! We also love that it keeps our accounting books so much cleaner with the QuickBooks integration. **Official Response from Kate Slomkowski:** > Thanks so much for the review! So happy to hear Novi AMS is a good fit with your team, and that integrations are helping you easily manage all your workflows! ### 34. The Last AMS You'll Ever Need **Rating:** 5.0/5.0 stars **Reviewed by:** Brianna S. | Community Services Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Novi AMS?** Novi is more than just software; it is a community of associations who are all welcoming, collaborative, and willing to share their insights. What has stood out to us since the beginning, including during onboarding (2019), is the level of customer support they provide and how responsive and supportive the team is. Anytime I’ve had a question or needed help, they’ve been quick to jump in and make sure things get resolved. I also really appreciate the community of other associations using Novi; it’s welcoming, collaborative, and a great place to learn from peers. The software itself is reliable, with strong features and robust reporting that make our work easier. We can configure a multitude of features to fit the specific needs of our association, rather than feeling boxed into a one-size-fits-all model. All features and updates are included in the price with no upselling or "nickel and dime"-ing. It’s very clear that Novi listens: our feedback actually shows up in product updates, which come regularly and make a real difference in how we use the system and can serve our members. We've easily integrated with multiple other vendors for a robust connection of data and varying levels of member access to a variety of resources. Their pricing is transparent and worth every penny (and then some). It was a noticeable increase in cost from our previous AMS, but Novi is an absolute game changer. It changed the course of my own career; I used to spend a good amount of time manually entering accounting transactions into QBO, but since implementing Novi I've had the opportunity to focus on strategic initiatives vs. administrative support. Novi is critical to our Association's success. Most staff are in it every day, and it successfully serves as our 'source of truth' for all operations. I cannot imagine using another AMS again, and I don't anticipate we'll ever need to! **What do you dislike about Novi AMS?** There is nothing I truly dislike about Novi. I would say a challenge of ours that has to do with our own capacity, is staying abreast of the features from releases. I've never opened Novi and felt 'lost,' but there have been times when we've realized that a feature that has already been released could improve our own workflow. Novi publishes easy-to-read release notes, hosts webinars on big releases, has a plethora of helpful support articles, and is incredibly easy to get ahold of for questions. Again, this is on us for our ability to implement process changes, not on Novi. **What problems is Novi AMS solving and how is that benefiting you?** Novi has streamlined so many processes for us. The integration with QBO reduces administrative burden, the committee management helps us keep track of volunteers and their meeting attendance (automatically!), collects NPS scores, helps us identify which of our members may be at risk for non-renewal, offers pre-built and custom reports to create any report you could possibly need, and serves as an integral part of our business operations. **Official Response from Katrina McAfee:** > Hi Brianna - we're so happy to hear what a positive impact Novi has made on your association and your personal career growth! It's great to know you've been able to streamline so many processes and reduce your administrative burden with the QBO integration. We totally get the capacity challenge in being able to implement changes with new features. As always, if you or any other staff member need help diving into a new feature or tips on how to implement it, don't hesitate to reach out! ### 35. A Best-in-Class Solution for Associations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2025 **What do you like best about Novi AMS?** Their customer support is truly second to none—the team is incredibly responsive and generous with their time. Novi excels at membership and process management, making day-to-day operations far more efficient. The website management tools are intuitive and powerful, and the built-in features for community engagement have helped us better connect with our members. With a robust resource library and live trainings that make onboarding seamless, this platform is head and shoulders above what competitors offer. **What do you dislike about Novi AMS?** We couldn’t be happier using Novi as our association management software. We made the switch a year ago, and my only complaint is that we didn’t sign up sooner. The value for money is outstanding, and the platform provides a high level of security and reliability. **What problems is Novi AMS solving and how is that benefiting you?** Managing members and updating website content has become much simpler. **Official Response from Katrina McAfee:** > Thanks so much for this kind review. We're thrilled Novi has made your day-to-day more efficient and helped you connect more with your members. And even though you wish you had signed up sooner - it's better late than never. We're so happy you made the switch and are now part of the Novi family! ### 36. Intuitive Interface, Responsive Support, and Time-Saving Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Novi AMS?** Novi has an incredibly helpful and responsive support team. The interface is intuitive, and the developers consistently adapt to customer needs. Integrations with Quickbooks and Constant Contact are especially useful and save a lot of time. **What do you dislike about Novi AMS?** Reporting is very powerful, but it's complex. **What problems is Novi AMS solving and how is that benefiting you?** I can't imagine doing the work I do as Membership & Operations Manager without it. **Official Response from Kate Slomkowski:** > Thank you for for the great review! So glad the QuickBooks and Constant Contact integrations are saving you real time, and that our team's responsiveness continues to stand out. We hear you on reporting, powerful but complex is feedback we take to heart as we look for ways to make it more approachable. Thanks for sharing your experience as a Membership & Operations Manager, we're glad to be part of your day to day! ### 37. User-Friendly, Regular Updates, and Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Novi AMS?** System works great for our Association, user friendly, continual updates and great customer service. **What do you dislike about Novi AMS?** Almost too many options of things to do and use! **What problems is Novi AMS solving and how is that benefiting you?** Great system to track members in all aspects from their engagment, accounting, registration. We integrate the system with other systems as well that that is even more amazing of a value! **Official Response from Kate Slomkowski:** > Thanks so much for the great review! Glad Novi has been a good fit for tracking your members across the board, from engagement to accounting to registration. And love that the integrations are adding even more value on top of that. Thanks for being a great partner! ### 38. Novi AMS-the Best Association Management there is! **Rating:** 5.0/5.0 stars **Reviewed by:** Keith K. | Director of Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Novi AMS?** Novi AMS is Association Management Software designed and supported by individuals that have worked in the Association Management field. They understand our pain points **What do you dislike about Novi AMS?** Nothing comes to mind. We have had a fantastic experience **What problems is Novi AMS solving and how is that benefiting you?** Specifically Novi AMS has helped our CFO have a better handle on the accounting sides of things. We provide a ton of online education to our members and Novi has made this process extremely easy to manage. Additionally, Novi AMS has allowed our organization to become a lot more professional with our upgraded online presence through Novi AMS. **Official Response from Katrina McAfee:** > Hi Keith - thank you so much for sharing your thoughts and the 5 star review. It made our entire team’s day! We’re thrilled to hear that Novi has made things better and easier for your team - that’s why we do what we do. :) We're excited to continue helping your association grow! ### 39. Novi makes our membership management so much easier **Rating:** 5.0/5.0 stars **Reviewed by:** Jordie H. | Membership Managher, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Novi AMS?** What I like most about Novi is that it just makes my life easier. Everything’s in one place — membership info, events, billing, all of it — and it actually makes sense the way it’s set up. I don’t feel like I’m fighting the system to get things done. Plus, their team is always super responsive and helpful when I have questions. It’s clear they actually care about the people using it. **What do you dislike about Novi AMS?** Honestly, it was a little overwhelming at first just because there’s so much packed into the system. It took me a bit to get used to where everything was and how it all connects. But once I figured it out, it started making things way easier. Just one of those tools that takes a minute to click. **What problems is Novi AMS solving and how is that benefiting you?** It’s helped us stay way more organized with memberships, renewals, and billing. Everything’s in one place now, which saves me time and keeps things from slipping through the cracks. **Official Response from Charles Stanisce:** > Thank you so much for the 5-star review, Jordie! It's great to hear that once things "clicked," the platform started working with you and helped you get organized with your membership renewals. Your shoutout to our team means the world to us. We pride ourselves on building not just a great platform, but a community of awesome associations that support it. Thanks again for being part of the Novi family! ### 40. Novi has streamlined and improved our operations and our member experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Laura S. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Novi AMS?** We absolutely love using Novi! The management side is incredibly easy to use, and the seamless integration with our website has made a huge difference. Our members appreciate being able to log in, view and pay invoices, and register for events without any hassle. The professional look and functionality of our website has been a game changer, and internally, the ability to run detailed reports, set up groups and committees, and sync with Constant Contact has streamlined so much of our work. One of the biggest time-savers for us has been the QuickBooks integration. Before Novi, we had to enter payments into our CRM and then again into QuickBooks—now it’s all done automatically, and it’s made our workflow much more efficient. The help that we receive from the webinars, office hours, intercom and help articles is invaluable! Novi has truly elevated the way we manage our association! **What do you dislike about Novi AMS?** There’s not much to complain about with Novi, but the biggest challenge we face is understanding the specific terminology used—like needing to search for “shipping address” instead of “physical address”—which can make finding help articles or setting up features like events and reports a bit tricky. That said, we really appreciate that the developers are always listening and improving based on user feedback. **What problems is Novi AMS solving and how is that benefiting you?** Novi AMS has streamlined our operations, allowing us to work more efficiently and accurately. With members able to update their own profiles, register for events, and pay invoices with ease, we not only save valuable time but also present a more professional experience—freeing me up to focus on bigger-picture tasks. **Official Response from Charles Stanisce:** > Hi Laura. Thank you for this glowing and insightful review. Streamlined and improved are two of our favorite words to hear, especially when they’re tied to both your internal workflows and your members' experience! We’re thrilled that everything from QuickBooks integration to event registration and reporting is making a real impact for your team. Also, it’s music to our ears to hear your members are enjoying the ease of logging in, paying their invoices, and interacting with your site. We’re honored to be part of your mission and can’t wait to keep building better together! ### 41. Novi truly has the best interest of associations at heart. **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah B. | Director of Membership Development/Meeting Planner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Novi AMS?** Novi is very user friendly and easy to learn. You don't have to be a website designer or even a marketing guru to use it. I love that it integrates with other platforms, especially QuickBooks and Mailchimp. The support is also amazing. They are very responsive and always so helpful. You never feel like you are bothering you. They truly care about helping you success and making your job easier. The company seems to only hire nice genuine people who want to constantly improve their product, and they do! **What do you dislike about Novi AMS?** Novi isn't perfect; it can't do everything... yet. They are always introducing new features, and if they can't provide that feature, they provide an alternative solution. It's hard to find anything I don't like. **What problems is Novi AMS solving and how is that benefiting you?** Integration and efficiency are key for us. Switching to Novi was a huge timesaver. I can do so much myself now instead of depending on or waiting on other people. **Official Response from Charles Stanisce:** > Hi Sarah! Thank you so much for the kind words and your glowing review. We’re so happy to hear that Novi has helped you save valuable staff time. Hopefully, you can put it to good use by engaging with your members. Thank you again for your thoughtful words, your trust, and your partnership. We’re honored to be a part of your journey. ### 42. Novi has streamlined so many of our operations! **Rating:** 5.0/5.0 stars **Reviewed by:** Rayshaun P. | Membership & Engagement Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Novi AMS?** I love how it makes it easy for members to create their accounts, manage their own billing, and company information without having to call. We've increased our association revenue and are still learning ways to make money on our website. **What do you dislike about Novi AMS?** I don't like the hard-set templates. I wish we could customize them more and edit them to our liking, even after initial set up. Also, wish we could have video playing on our page without the need to create another app to stream it. **What problems is Novi AMS solving and how is that benefiting you?** It is helping with record retention and member management. We're able to easily see who has outstanding invoices, and it allows more people from the company to create their accounts to get information from our association. **Official Response from Charles Stanisce:** > Hi Rayshaun. Thank you so much for your kind words! We're so glad to hear that the platform has helped simplify account creation, billing, and company management for your members, which has contributed to an increase in revenue and better retention. We also appreciate your feedback regarding website flexibility and video functionality. Your suggestions are incredibly helpful, and we understand how important it is to have more control over customization and your content. We’re continuously working on improving the platform, and insight like yours plays a big role in shaping future updates. If you haven't already, please reach out to our team via Intercom (The Blue Bubble) so we can help address any specific website needs you might have. ### 43. Too Many limitation. **Rating:** 2.5/5.0 stars **Reviewed by:** Brittany C. | Office Manager and Member Liasion, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Novi AMS?** I like the idea of it all working together with our accounting system and other programs and everything being available on our website. **What do you dislike about Novi AMS?** I think there are too many limitations and things that we cannot get to work for our needs. I am new to my company, I started in May 2025. They Got Novi in January of 2025. I have also been tasked with being the Novi expert of the team, but I find it hard to learn it in depth while also having time to get my job done as well. **What problems is Novi AMS solving and how is that benefiting you?** It is helping our organization by mainstreaming a lot of outdated and separate programs they used to use in their day-to-day. **Official Response from Charles Stanisce:** > Hi Brittany! I appreciate you taking the time to share your experience with us. We’re truly sorry to hear that we haven't met your expectations. Please know that we’re not taking your concerns lightly. Someone from our team will be reaching out to you directly to learn more and to see how we can make things right. ### 44. A tech company that is different than the rest - in a good way **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Novi AMS?** I think they hire great people who really believe in the company and many of whom have a background in associations so that helps them to truly understand their clients. This sounds like a no brainer, but many companies make a product roadmap and add features without consulting with the clients, Novi has a track record for listening to all customers, not just the biggest most revenue generating ones AND they even let clients vote on new features. I have not experienced that with other tech companies. **What do you dislike about Novi AMS?** I don't dislike this feature, reports, but I would like to see more ready-made reports to save from having to build them. I once worked for a software company that had 250 existing reports, which was overkill, but I would like to see more than the ones they have. Users can build their own reports, but it would be nice to have some built that users can just make small tweaks to for the needs of their organization. **What problems is Novi AMS solving and how is that benefiting you?** Helping us understand who are members are, whether membership is growing, track financials, etc. **Official Response from Charles Stanisce:** > Hello. Thank you so much for leaving a 5 out of 5 review! We're so glad our team’s association background and customer-focused approach have made a positive impact with your association. We appreciate your feedback on reports and agree there’s value in expanding our ready-made options. It's something I know our team continues to work on building out. It's also great to hear Novi is helping you better understand your members and track key metrics. We’re grateful to support your work and look forward to continued collaboration. ### 45. Smooth Transition and Powerful Features with Novi **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** August 07, 2025 **What do you like best about Novi AMS?** I love how Novi supports our unique organization with its robust and diverse system, suitable for our four divisions with synergy and individuality. The transition was smoother than expected, with notable communication and efficiency from the Novi team. Their responsiveness and integration of specific phrases into the software for a reasonable cost were impressive. The data extraction and analysis capabilities empower us to improve service and effectiveness in the business community. The user-friendly, standard interface is so intuitive that even my 12-year-old can navigate it effortlessly. QuickBooks integration, which has eliminated previous issues, and the software's expansive capabilities for addressing office issues, make Novi a valuable investment. **What do you dislike about Novi AMS?** I think it would be beneficial to have more website functionalities, particularly related to video content. The current system does not seem to support the easy upload of video content, and as we operate in a visual world, this feature is essential. Moreover, the ability to schedule these video uploads in advance would be a really useful tool that seems to be lacking currently. **What problems is Novi AMS solving and how is that benefiting you?** Novi streamlines data extraction and integration with QuickBooks, enhances support metrics, and simplifies our nonprofit's operations. Its user-friendly interface, responsive team, and smooth transition process make it invaluable for managing our diverse divisions efficiently. **Official Response from Charles Stanisce:** > Thank you so much for the amazing review! I'm pleased to hear that the onboarding process was responsive and smoother than you expected. We always like exceeding expectations! I sincerely appreciate your candid feedback regarding video content functionality. If you haven't already, I'd encourage you to reach out to our team directly via Intercom (The Blue Bubble) so we can better assist you. Thank you again for trusting us with such a vital part of your association's operations. ### 46. Easy to integrate and extend **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy M. | Developer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Novi AMS?** I've built several web companies, a couple SaaS platforms, and had the opportunity to work with dozens of API and integrations. NOVI's fully documented and supported API paired with their team's dedication to ensuring things work has made the process of extending the functionality of what my clients can do very achievable. **What do you dislike about Novi AMS?** The Member Compass is a fantastic place for centralizing integrated components that impact the members. But the lack of customization in the navigation makes it a little cumbersome to access some of those items. **What problems is Novi AMS solving and how is that benefiting you?** NOVI makes it easy to explore opportunities for operational growth and automation when the association's business model isn't standard. **Official Response from Charles Stanisce:** > Hi Jeremy! It means a lot to hear this feedback from someone with your extensive development experience. We’re especially glad to know that our API and development support have made the work you do with your clients more effective and flexible. I appreciate the feedback around the navigation customization for our Member Compass. I'll make sure to pass along your feedback to the team. We always love hearing how you can help impact the growth of some of our non-traditional associations. Thanks again for taking the time to share your experience. We’re so grateful to have you in the Novi community! ### 47. Immediate Positive Impact **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Novi AMS?** Novi AMS is easily the best AMS solution that is offered. Without a doubt, they have the best customer support in the AMS area. The platform is simple to use, but it looks extremely clean and modern to our members and other website visitors. From the day we launched, there has been a clear positive impact on all business operations associated with Novi. Accounting is streamlined now that our AMS is connected to QuickBooks. Capturing credit card payments is a breeze. Sending communications to Novi users via Mailchimp integration has made it easy for us to gain useful insights about our members that we previously did not have. The onboarding process was extremely easy, and each onboarding specialist and support staff is personable and eager to help. Novi AMS is simply the best. They have an immediate and profound impact on our organization and membership. We cannot recommend Novi AMS enough. **What do you dislike about Novi AMS?** We didn't switch over sooner. Novi AMS is great. **What problems is Novi AMS solving and how is that benefiting you?** Member engagement, effective communication, non-dues revenue, accounting hardships **Official Response from Charles Stanisce:** > Hello! Thank you so much for this incredible review! We’re absolutely thrilled to hear that Novi AMS has had such a positive and immediate impact on your organization. It’s great to know that the simplicity and modern design of the platform are resonating with both your team and your members. We look forward to many years of continued partnership and are excited to continue supporting your growth. ### 48. User friendly system. **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa L. | COO/Deputy Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Novi AMS?** Novi has been user friendly. It also has a lot of information right at your fingertips. **What do you dislike about Novi AMS?** Some of the refunds happen is not clear. It seems like it is different each time we have a refund. This might be more of an issue with being hooked to QB. Directions are not always correct and need updating. **What problems is Novi AMS solving and how is that benefiting you?** Member information, membership renewals, membership registration. The system has been so much better than our previous one. User friendly, intuitive, great information at our fingertips. I don't think we have really even scratched the surface of what it can do for us. **Official Response from Charles Stanisce:** > Hi Melissa. Thank you so much for your feedback! We’re happy to hear that Novi is user-friendly and has been a significant improvement over your previous system. We also appreciate your insights on refund directions. These are areas we're actively working to refine for a smoother experience. We're excited to see you just getting started with Novi, and we look forward to supporting you as you continue to explore all that it has to offer! ### 49. Ease of running an association's memberships, news and events **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Novi AMS?** I like that Novi puts together 3 main aspects of association management: membership management, website management, and events management. Not having to go between different platforms for these major functions of our organization is key to our efficiency. **What do you dislike about Novi AMS?** There are two major platforms we use outside of Novi: one for email communications and one for forms submissions. If Novi could either seamlessly link to these, or offer similar services, it would only improve the platform. **What problems is Novi AMS solving and how is that benefiting you?** Novi solves the problem of tracking membership and membership dues. It also allows us to publish news, and have a dynamic website, which can be an overwhelming experience on its own. Novi's support team makes it easy to figure out anything that feels to complex. **Official Response from Charles Stanisce:** > Hello! Thank you so much for spending the time to leave a thoughtful review. We're so glad to hear that Novi has allowed you to streamline your membership, website, and event management needs. It’s great to know that not having to bounce between platforms is boosting your efficiency and giving you more time to focus on engaging with your members. We also really appreciate your insight about external platforms for email and form submissions. Feedback like yours helps us explore new ways to improve connections or offer built-in solutions that meet those needs. Your voice plays a part in shaping where we go next! ### 50. Functionality, Versatility, Ease of Use! **Rating:** 5.0/5.0 stars **Reviewed by:** Kristie M. | Director of Meetings and Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Novi AMS?** The functionality and versatility of Novi AMS is amazing. Easy to use and navigate. I use it daily and would be lost without it! I find it reassuring that help (Customer Service) is always just one click away! **What do you dislike about Novi AMS?** I only wish all tabs showed when something had changed (new census returned, new event registrations, etc.). **What problems is Novi AMS solving and how is that benefiting you?** Communication to our members, event registrations, accounting, membership dues, census reporting. The question is, "How is it not benefiting me?" **Official Response from Charles Stanisce:** > Hi Kristie. "How is it not benefiting me?" might be our new favorite quote! We're so glad to hear that Novi has been able to help with everything from event registrations to data optimization. Knowing you’d be lost without it is high praise! We're so grateful to have you as part of the Novi community, and we're excited to keep making your work easier one click at a time. - [View Novi AMS pricing details and edition comparison](https://www.g2.com/products/novi-ams/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-02+10%3A22%3A43+-0500&secure%5Bsession_id%5D=621ae428-2e60-4748-861d-0e599f2104d1&secure%5Btoken%5D=0c0e1111133a6fafa0413758bacd76a2d930feea013ab614f2553e9d6079e923&format=llm_user) ## Novi AMS Integrations - [Accredible](https://www.g2.com/products/accredible/reviews) - [Award Force](https://www.g2.com/products/award-force/reviews) - [Axios HQ](https://www.g2.com/products/axios-hq/reviews) - [Cadmium Events and Education Platform](https://www.g2.com/products/cadmium-events-and-education-platform/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [Docebo](https://www.g2.com/products/docebo/reviews) - [Elevate LMS](https://www.g2.com/products/elevate-lms/reviews) - [eShow](https://www.g2.com/products/eshow/reviews) - [ExpoGenie](https://www.g2.com/products/expogenie/reviews) - [Feathr](https://www.g2.com/products/feathr/reviews) - [Forj](https://www.g2.com/products/forj/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Grip Events](https://www.g2.com/products/grip-events/reviews) - [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) - [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [LearnUpon](https://www.g2.com/products/learnupon/reviews) - [Map Dynamics](https://www.g2.com/products/map-dynamics/reviews) - [MapleLMS](https://www.g2.com/products/maplelms/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [PropFuel](https://www.g2.com/products/propfuel/reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuickBooks Payments](https://www.g2.com/products/quickbooks-payments/reviews) - [rasa.io](https://www.g2.com/products/rasa-io/reviews) - [Sengii Connect](https://www.g2.com/products/sengii-connect/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Smartjobboard](https://www.g2.com/products/smartjobboard/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [TextBox](https://www.g2.com/products/textbox/reviews) - [Tizra](https://www.g2.com/products/tizra/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Novi AMS Features **Agentic AI - Professional Association Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance - Decision Making **Membership Management** - Member Self‑Service Portal - Member Database - Automated Dues & Renewals **Events & Committees** - Committee & Group Management - Event Management & Registration - Calendar & Scheduling Tools **Financial & Operational Tools** - Integration With Accounting Tools - Email Marketing & Automated Communications - Online Payments & Invoicing - Reporting & Analytics ## Top Novi AMS Alternatives - [iMIS](https://www.g2.com/products/imis/reviews) - 4.2/5.0 (237 reviews) - [Neon CRM](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) - 4.2/5.0 (433 reviews) - [GrowthZone](https://www.g2.com/products/growthzone/reviews) - 4.6/5.0 (93 reviews)