--- title: Novi AMS Reviews meta_title: 'Novi AMS Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 152 reviews by the users' company size, role or industry to find out how Novi AMS works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 152 scale: '5' date_modified: '2026-07-31' parent_category: name: Association Management url: https://www.g2.com/categories/association-management- --- # Novi AMS Reviews **Vendor:** Novi AMS **Category:** [Professional Association Management Software](https://www.g2.com/categories/professional-association-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 152 ## About Novi AMS Novi is the only association management software (AMS) built for associations by associations. What truly sets us apart is our collaborative approach. Customers don’t just use the platform—they help shape it, ensuring it continues to evolve with the real needs of associations.
 As a modern AMS, Novi gives associations the power and flexibility of custom software without the custom price. Easy-to-use features help associations manage members, events, dues, and financials in one connected system. Novi also connects to other best-in-class providers through robust APIs and integrations, including a 24/7, two-way sync with QuickBooks. With an intuitive user experience and built-in automation, teams save hours on manual tasks and workarounds, giving them time to focus on what matters most: serving members and growing their association. ## Novi AMS Reviews ### 1. Breath of Fresh Air AMS **Rating:** 5.0/5.0 stars **Reviewed by:** Isabelle P. | Director of Membership/Business Dev, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Novi AMS?** I really appreciate how intuitive everything is—from updating our website to adding members and sending emails through the MailChimp integration. The platform is easy to navigate and doesn’t come with a steep learning curve. **What do you dislike about Novi AMS?** Because the member types didn’t fully match our organizational structure, we had to implement some custom workarounds to accommodate them. Especially for the dues rules. **What problems is Novi AMS solving and how is that benefiting you?** NOVI has helped us resolve much of our duplicate data, making it significantly easier to run accurate member lists. It’s streamlined my work as Director of Membership and made day-to-day tasks much more manageable. One of my favorite aspects of NOVI is the support team—they’re always responsive and incredibly helpful! **Official Response from Charles Stanisce:** > Hi Isabelle. I'm so thrilled to hear that our platform feels intuitive and is easy to use! I know our developers spend a ton of time optimizing the back end, so I'll be sure to share your positive feedback. Regarding your workarounds, we understand that every organization is unique, and sometimes it takes a bit of tailoring to make everything function just right. If you haven't already, we'd love to make sure Novi is doing everything it can to assist with your member types and dues rules. Feel free to reach out to us via Intercom (The Blue Bubble) to share your current processes. Thanks again for the thoughtful review and for being part of the Novi community! ### 2. For the most part, an upgrade from our old system. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Novi AMS?** I enjoy the streamlined membership information being shown right as you open the system. It is pretty user friendly to figure out things on your own and the support staff is usually quick to respond. **What do you dislike about Novi AMS?** There have been some times where I lack creative ability to change things in the registration process. I would like to be able to make it so if a person purchases a product, it stops them from purchasing another similar product. **What problems is Novi AMS solving and how is that benefiting you?** Having all of our transaction info directly in quickbooks. Being able to have our other clients on one service. **Official Response from Charles Stanisce:** > Thank you for your great feedback! We're thrilled to hear that you’ve found Novi AMS user-friendly and that the system has made managing transactions and member information much easier. I'd encourage you to reach out to our team directly via Intercom (The Blue Bubble) to talk through your product purchase workflow. You can create a group to lock down purchases based on previous purchase history and apply that rule to existing product visibility. We look forward to helping you get even more value from our platform! ### 3. Novi Makes Managing an Association Simple and Streamlined **Rating:** 5.0/5.0 stars **Reviewed by:** Megan D. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** Our association loves so much about Novi -- the information it puts in the hands of our members, association leaders, and headquarters staff; the QuickBooks integration; and the responsiveness of the Novi team to feature requests and helpdesk inquiries. **What do you dislike about Novi AMS?** We would like to see additional features built out in their ecommerce platform. **What problems is Novi AMS solving and how is that benefiting you?** Before Novi, our membership database required manual updates. Our members didn't know when their membership had expired and couldn't update any of their information themselves. The association staff was spending hours manually entering renewals, updating information, and taking phone calls from members wanting to know if their membership was current or not. Now, members can use their profile to view and print their invoices, see when their membership expires, and updated their information. We are now able to offer more robust member-only benefits, since we can lock website, products, and events down so only members can access them. It is also wonderful to have everything in one place -- membership, event registration, product purchases, etc... **Official Response from Charles Stanisce:** > Megan, thanks for the 5-star review! I'm delighted to hear that we've helped resolve the manual updates and member communication challenges that you used to be facing. It's great to know that the QuickBooks integration and responsive support have contributed to your positive experience. ### 4. Novi AMS doesn't disappoint **Rating:** 5.0/5.0 stars **Reviewed by:** Keri C. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** Novi AMS is awesome! We use it all day, every day. It is easy to use so you don't have to be a tech guru to be able to use the software. The software is amazing and has all the functionality we need (and had been searching for!) but the people who work at Novi are even more amazing. They are quick to respond and they are incredibly helpful. I believe the support you receive with the software is as important as the software itself. They listen to their customers and make improvements to the software based on that feedback which ensures the software continues to meet the needs of their customers. We appreciate all the integrations that enhance our team's productivity and our members' user experience. **What do you dislike about Novi AMS?** I really can't think of anything we dislike. If there is something we would like changed or added, we can provide the input, and if enough of their customers ask for it, then the changes get made. **What problems is Novi AMS solving and how is that benefiting you?** Novi AMS helps us create and maintain a professional online presence that is easy to update so our content stays relevant. The technology helps the staff be efficient and provide top notch service to our members. **Official Response from Charles Stanisce:** > Hi Keri, I'm so glad to hear that our platform doesn't disappoint! It's awesome to know that our integrations have been able to enhance your team's productivity and when needed, our support has been there to help. Thanks for the amazing feedback! ### 5. Perfect solution for our membership needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Bonnie S. | Association and Grants Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** The seemless integration with QBO and Constant Contact has made such a difference in our time management. Having the Member Compass for our members to access for renewals, event registrations and more has been a game changer for our office efficiencies. The staff at Novi are extremely responsive and helpful with all my endless questions. The onboarding was so seemless by our onboarding specialist who worked with us to figure out some unusuaI needs that we had. I also appreciated Novi's willingness to make changes when something is being asked for by users and the fact they notify me when something I was listed as wanting is being put into production. The website is so easy to update and manipulate for changes. We've gotten many compliments on our new site since its launch! The Exchange community of other Novi users is also very helpful. **What do you dislike about Novi AMS?** We are a niche association with some of our customized membership things and while they could help get most of the customized things integrated, there are still some things we need to do manually which I had hoped to automate. **What problems is Novi AMS solving and how is that benefiting you?** We really needed to keep our member data clean and make registering for events an automated process. Novi is solving both. **Official Response from Charles Stanisce:** > Boonie, thanks for sharing your positive experience with Novi! We're glad to hear that the seamless integration with QuickBooks Online and Constant Contact has been a game changer for your team and helps save you valuable time. I'm also excited to hear that you've gotten many compliments from your members about your new website. That's the best news our team can receive. We appreciate your feedback and are thrilled to have you as part of the Novi community! ### 6. Novi AMS Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer J. | Director of Finance And Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** Novi has been so easy to use and the transition from our old AMS was simple. It is much more user friendly, they are always making improvements and their customer service is amazing. I use the system daily and it has made my life so much easier. My team members did not use our old AMS, instead they asked for information to be pulled and we created a lot of manual reports. Now, they are in there finding their own information. I looked at many AMS platforms and this was the best fit for our association. **What do you dislike about Novi AMS?** I don't see this as a drawback, but some may. The system is not customizable - it is configurable. To me this is good though bc it helps when you have an issue with the system. Our old system was customized and I always had to go to third party help because it was customized. **What problems is Novi AMS solving and how is that benefiting you?** It has made mainting out information much easier, honestly, everything in this system is easier than our last, therefore creating a time savings. And the two way Quickbooks sync, saves a lot of time as well. **Official Response from Charles Stanisce:** > What an amazing review Jennifer, thank you! It's music to my ears hearing that our platform has made your life so much easier, saving you valuable time every day. Our goal is to help you amplify the change your association makes, and it sounds like we've been able to do just that! ### 7. An AMS that doesn't require a PhD. **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin B. | Vice President and Chief Operations Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Novi AMS?** It's easy to set up and use. It plays well with many other SaaS systems that we use and the staff are approachable, friendly, and solution-oriented. If you have issues, Novi doesn't make you file a ticket that gets answered by an anonymous email address. You just open the chat window in the site backend, and you're talking with a team member whose name you know (and who you've probably talked with before) within minutes. They've worked to build a strong customer community. They treat their customers like they are members of a user association (most of their staff are former association staff, I think) **What do you dislike about Novi AMS?** The only thing that Novi does not currently do that we want is facility member-to-member communications. It does connect to other platforms that do that, so it's not a huge issue. Novi did not have all the bells and whistles that we wanted when we started with them a few years ago, but they've been very responsive to feedback and requests, and have added many new features that we've requested. So we're optimistic about future improvements. **What problems is Novi AMS solving and how is that benefiting you?** Novi serves as an information hub for us to track our members (database), but also for our members to participate in the association(website). It's the central focus of our operations and activity. Many other SaaS platforms that we use connect or integrate with Novi in some way, and the two synch to Quickbooks Online saves us a huge amount of time by eliminating the need to export/import transactions and then have to reconcile them. Note on the price: Novi is not the cheapest platform, and it shows. It has been well worth the cost to get the quality customer support and a system that works this well. There are far more expensive systems out there that are not half as good. **Official Response from Charles Stanisce:** > Hi Ben! Thanks for leaving us such an amazing review! It's great to hear that you appreciate the community of associations we've built. It's something we've relied upon to get us where we are today. I'm so glad that our team has continued to exceed your expectations year after year. Speaking of future improvements... we'll be launching a brand new tool to engage with your members very shortly. It's something that I'm personally excited about! Keep your eyes posted for our release notes at the end of this month. :) ### 8. NoviAMS has been a game changer for our Association. **Rating:** 5.0/5.0 stars **Reviewed by:** Alan D. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2025 **What do you like best about Novi AMS?** The NoviAMS support team is beyond the best in customer service. We have used plenty of different AMS systems over the years and every day I am blown away by their team's support. Their development is the "gold" standard of software development, focusing on customer input, multiple rounds of testing for each feature and is constantly developing new features versus their competitors that are constantly fixing bugs instead of features. We use NoviAMS every day for managing our operations and it has become our single source of data. There are tons of integrations to assist with automations that are easy to use and understand. There is even comprehensive documentation if you want to go further with your automations with Novi. We have gone through the AMS selection process a couple of times over the past decade and I can safely say, this is the best decision we have made. It has saved a massive amount of staff time, allows our data to stay "clean" and even forced us to really clean up our old data. Onboarding and implementing NoviAMS was the smoothest of any onboarding we have had and we definitely had a lot of clean-up to do and decisions to make in this process. Novi has a VERY robust onboarding that is well thought out. **What do you dislike about Novi AMS?** There is very little I dislike about NoviAMS. My only possible dislike is that the speed is slower than other systems, but it's something our staff is used to. We know that it's handling tons of processes on the back-end to keep our data clean. There aren't as many features as some other AMS systems so you will have some additional costs for other software, but the majority connects together and it gives you more customization versus a half-built feature in some platforms that is clunky to work with. **What problems is Novi AMS solving and how is that benefiting you?** Novi solves the issues of data integrity across platforms. It helps automate data entry on a large scale, especially with financials. It has served as our single source of clean, accurate data and can host ALL of our contacts (members, non-members, prospects, exhibitors, sponsors, etc.). **Official Response from Charles Stanisce:** > Hey Alan. I'm blown away by your review! We're honored to be the gold standard and appreciate all the praise you shared. I'm glad to hear that we've been able to help keep your data clean and become the single source of truth for your association. I know the entire Novi team is looking forward to many more years of partnership! ### 9. Overall we are really happy with Novi. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** The directories and two-way communications with Quickbooks was a game changer. The online support is normally great too. **What do you dislike about Novi AMS?** Since it's new, not a lot of the kinks are worked out, and there are some features that are not yet available that I think should have been standard. **What problems is Novi AMS solving and how is that benefiting you?** The two way communication with Quickbooks has saved a ton of time from having to go in and manually create invoices myself, and the database on the back end is very helpful. **Official Response from Charles Stanisce:** > Hello. Thanks for sharing your experience! I'm thrilled to hear that the directories and real-time integration with Quickbooks have been beneficial for your association. We understand your concerns about the missing features and invite you to share any feature requests that you think would be beneficial with our team via Intercom. We do have a few new features that we'll be launching shortly, so I encourage you to keep an eye out for the upcoming release notes. ### 10. Solid product and great support **Rating:** 4.5/5.0 stars **Reviewed by:** Dan B. | Senior Director Of Product Training, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Novi AMS?** Ease of use, good integrations, great onboarding with helpful team **What do you dislike about Novi AMS?** nothing of note so far as we've just been through onboarding **What problems is Novi AMS solving and how is that benefiting you?** integrating with our tech stack and being easy to update due to volunteers running it **Official Response from Charles Stanisce:** > Hi Dan. Thank you so much for sharing your experience with others! I'm so glad to hear that Novi has lived up to your expectations. We're always here to help with anything as you continue to grow. Excited to see where things go! ### 11. Novi Saves the Apartment Association Community! **Rating:** 5.0/5.0 stars **Reviewed by:** Naomi W. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Novi AMS?** Not only does novi have moduele's for any beginner, they have helpful tools to get you through every step of the way. **What do you dislike about Novi AMS?** Sometimes my blue bubble doesn't show up, don't love limited website templates **What problems is Novi AMS solving and how is that benefiting you?** making it user friendly fofr viewers **Official Response from Charles Stanisce:** > Naomi, thank you so much for the 5-star review! I love to hear that our resources have been able to help every step of the way. I'll make sure to pass along the feedback about improving our website templates. If there is anything specific you'd like to share, feel free to do so via Intercom (the Blue Bubble). If, for whatever reason, the Blue Bubble doesn't appear, you can always reach our team directly at help@noviams.com. ### 12. Powerful Tool for Association Management **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica O. | Marketing & Admin Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** NOVI has been a total game-changer for our organization. It has streamlined our membership management, event registrations, sponsorships, payments, invoicing, financial tracking and so much more. It's super user-friendly and incredibly robust/powerful. I've been so impressed with the NOVI team - it's rare to find this level of support from real, local, caring humans. Cannot say enough good things about Pete and his incredible team! **What do you dislike about Novi AMS?** The only slight negative I can think of is sometimes the chat support is slow and multiple people jump in over time which confuses the issue. But 99% of the time we're able to get our questions answered appropriately. **What problems is Novi AMS solving and how is that benefiting you?** Our nonprofit was in the dark ages of manual records prior to using NOVI. Our records were a mess and event registrations/membership management was extremely cumbersome. NOVI has streamlined these processes and so much more. **Official Response from Charles Stanisce:** > Thanks for your kind words! We're delighted to hear that Novi has made such a positive impact on your association. We're sorry to hear about the occasional confusion with our support and will continue to strive to enhance that aspect of our service. We appreciate your feedback and look forward to a continued partnership! ### 13. Novi is a TIME SAVER! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Novi AMS?** Novi has saved us a huge amount of time with the automation of member reports, events, products, etc. Customer support is also always helpful and responsive. **What do you dislike about Novi AMS?** There are some areas of Novi that could interact better with other areas.Events, tickets, and products don't always flow as easily as we wished. **What problems is Novi AMS solving and how is that benefiting you?** The time we spent manually tracking events, members, etc. is a huge benefit to Novi. Membership renewals going out automatically is also a huge time saver. **Official Response from Charles Stanisce:** > Hello. Thank you for the wonderful review! It’s amazing to hear how much time you’re saving with automated reports, event registrations, and those ever-important member renewals. If you haven't already, please feel free to reach out to us via Intercom (The Blue Bubble) to talk through any event or product workflows. Our team is always here to help brainstorm ideas and goals. Here’s to saving even more time together! ### 14. NOVI has been transformational for NWIR **Rating:** 5.0/5.0 stars **Reviewed by:** Katie B. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** I love the cleanliness of the database and the design and how intuitive it is to learn the system. The staff is super responsive and, unlike other systems I've used, I feel that I learned my way around so much quicker because of the training we received. **What do you dislike about Novi AMS?** There's nothing that I really dislike about Nobi. The only thing I miss about our old system is being able to generate invoices out of the system instead of going through QuickBooks. But other than that, all the positives far out way that that one negative. **What problems is Novi AMS solving and how is that benefiting you?** In our old system, we really didn't have a grasp on what our membership numbers were at any given time. The easy to use dashboard helps me keep track of where we are as we seek to grow our membership. It's been a lifesaver. **Official Response from Charles Stanisce:** > Katie, thank you so much for the amazing review! I'm glad our training has been beneficial and allowed you to learn your way around the platform. I also appreciate the feedback on the membership dashboard. I love hearing that it's been a lifesaver for your association! ### 15. An Amazing Experience All Around! **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen S. | Director of Membership & Financial Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** Switching over from our previous platform to Novi was truly like going from analog to digital. We have so many more features than we previously had and it has greatly improved functionality for both our staff internally and our members as they navigate their member compass area. Their customer service has been phenomenal starting with a thorough and simple onboarding process, and they've been easy to communicate with along the way if something has come up that we needed help with. We are able to integrate our accounting through QuickBooks online and it's helped to streamline our dues process. **What do you dislike about Novi AMS?** I really only have positive things to say about working with Novi! **What problems is Novi AMS solving and how is that benefiting you?** Our previous system didn't allow for an integration with QuickBooks, and that has been a feature that has been so beneficial to us in utilizing Novi! **Official Response from Charles Stanisce:** > Kristen, what an amazing review! We're thrilled to hear about your positive experience with Novi. It's great to know that the transition has been smooth and that our features have improved functionality for not only your team but your members as well. I'm also glad to hear that our integration with QuickBooks has improved your dues process as well. Thank you for sharing your feedback! ### 16. Easy-to-use platform with 10/10 customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah J. | Brand Strategy Associate, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** Novi AMS has been a gamechanger for our membership association! We finally have clean data and a way to track member's journeys and engagement. We used to have dozens of support tickets a week on our old platform (MemberClicks), but now the system is so seamless. I particularly love how well-documented all of the processes are, so I can easily find answers to something I don't know how to do on the platform. Their support chat is also super fast and helpful. **What do you dislike about Novi AMS?** The website designer is a bit limited, but it does the job. **What problems is Novi AMS solving and how is that benefiting you?** We use Novi AMS as our member management hub, website, events scheduling, payment portal, blog, store, and so much more. I love that all of these parts work together seamlessly now. **Official Response from Charles Stanisce:** > Hi Sarah. Thank you so much for the 10/10 review! I'm glad to hear that Novi has helped streamline your processes and provide a seamless experience. We appreciate your feedback about the website designer and will pass along the insight to our team, as we're constantly looking for ways to improve the platform. ### 17. NOVI AMS continues to Exceed expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Novi AMS?** NOVI AMS has the best support personnel that are timely and provide answers to your issues or questions right away! **What do you dislike about Novi AMS?** Because NOVI AMS is synced in real-time to quick books online, the spin time/processing of data does take a little longer. **What problems is Novi AMS solving and how is that benefiting you?** The addition of NOVI Pay is helping streamline our payment processing and cutting down on credit card processing fees as well. **Official Response from Charles Stanisce:** > Hi there! Thank you so much for your thoughtful review! We're thrilled to hear that you've had such a positive experience with our support team. We also appreciate your honest feedback regarding the sync of our real-time integration with QuickBooks Online. While the live connection is a powerful feature, we understand that performance matters, and we're continuously working on ways to optimize speed without compromising functionality. It's also fantastic to hear that Novi Pay is helping you reduce your processing fees. That was exactly our goal when we set out to create it! Thank you again for your feedback and for being a valued part of our community. ### 18. User Friendly and Easy Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Kallee R. | Director of Events/Assistant to the President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** What's not to like? Our staff and members love that Novi AMS is so user friendly and intuitive. Navigating the system is very easy and manageable. The ease of integration, especially the two-way integration with QuickBooks is a game changer in the best way. **What do you dislike about Novi AMS?** There are a few small items that we'd like to be able to customize but they're not enough of a dislike or con for us to want to use another platform. **What problems is Novi AMS solving and how is that benefiting you?** Novi AMS is helping us solve many inefficiencies we had prior to its implementation. Many manual processes are now automated and saving our staff time to dedicate to other things. **Official Response from Charles Stanisce:** > Hi Kallee! Thanks for sharing your experience. We're thrilled to hear that you find our system user-friendly and easy to implement. We appreciate your feedback on customization options and will take it into consideration for future updates. It's great to hear that we've helped streamline your processes and save your staff time. If you have any specific customization requests or further feedback, please feel free to reach out to our team via Intercom. Thanks again! ### 19. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Yvonna H. | Vice President of Member Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** Novi has so many fantastic features that it's difficult to know where to begin. It's easy to learn and use, and the implementation process was incredibly smooth. Our incoming data was in poor condition, and the assistance we received was invaluable. We truly love our website and appreciate how simple it is to update and make changes. It's great to know that I won't have to wait two weeks for any updates to be made. **What do you dislike about Novi AMS?** There is absolutely nothing I dislike about NOVI! **What problems is Novi AMS solving and how is that benefiting you?** Integrating our database with QuickBooks will greatly enhance our efficiency and conserve valuable time and resources. **Official Response from Charles Stanisce:** > Thank you for your kind words Yvonna! I'm delighted to hear that you're satisfied with Novi and that it has been beneficial for your association. Our goal is to provide a user-friendly and efficient solution, and we're pleased to hear that it has enhanced your efficiency and saved valuable time and resources. We look forward to a continued partnership! ### 20. New User in the Past Year **Rating:** 5.0/5.0 stars **Reviewed by:** Heidi H. | Membership Engagement, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** I love all the options that are available in Novi and that there is always something new to learn! They continue to offer webinars about systems. They are very open to new ideas to help the program run better. Their customer service is amazing. It is a VERY user friendly system, that our new employees have picked up quickly. **What do you dislike about Novi AMS?** I have had some issues integrating it with one of our other software systems. It works, but it took longer to figure out then anticipated. **What problems is Novi AMS solving and how is that benefiting you?** It helps keep all of our members records, billing and engagment in ONE place! **Official Response from Charles Stanisce:** > Hi Heidi! We're thrilled to hear that you love the options available in Novi AMS and that our training webinars have been helpful. We're sorry to hear about the integration issues, and we'd love to work with you to improve that experience. Feel free to reach out to our team via Intercom if any other issues arise. Thank you for sharing your feedback! ### 21. Great design & efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Olimpia F. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** The integration with QuickBooks has been such a timesaver and has reduced redundancy. The front end is clean, modern, and easy to maintain and update. Support and onboarding were perfect, our questions were answered, and solutions were shared when requested. **What do you dislike about Novi AMS?** I do wish the address verification used USPS standards to verify and not Google, the format would be better and in line with the actual standards used by the United States Postal Service. **What problems is Novi AMS solving and how is that benefiting you?** Effective and efficiently aids us in managing our events, members, prospective members and the accounting that comes with all of it. **Official Response from Charles Stanisce:** > We're glad to hear that you are enjoying the integration with QuickBooks and finding the front-end design easy to maintain. We do appreciate your feedback about the address verification and will make sure to pass the feedback along to our team. Thanks for sharing your feedback! ### 22. The NOVI team are very nice and respond to any inquiry very prompt **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Novi AMS?** Everything - from the connection with QBO to the staff. **What do you dislike about Novi AMS?** Sometimes the site keeps spinning but nothing the IT people can't help us. **What problems is Novi AMS solving and how is that benefiting you?** Adding the ACH option on the payment **Official Response from Charles Stanisce:** > Hello! Thank you for the kind review and for highlighting what you love about our platform. I'm glad to hear you're enjoying the QuickBooks Online integration, support from our team, and the increased payment options. Thanks again for taking the time to share your feedback! ### 23. A robust but simple AMS **Rating:** 5.0/5.0 stars **Reviewed by:** Kendall M. | Director of Grants and Quality Data, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** We are a smaller association with 4 staff members. Novi helps us do our jobs more effectively and efficiently. It's a very user-friendly platform and so simple to use, but offers everything we need and then some. The Novi team is extremely responsive to our questions and proactive in providing trainings and support. **What do you dislike about Novi AMS?** I have yet to find anything Novi can't do for us. **What problems is Novi AMS solving and how is that benefiting you?** Novi allows an easy platform on our website for members to update their information themselves, ensuring we have accurate data with minimal effort on our part. **Official Response from Charles Stanisce:** > Thank you for the 5-star review, Kendall! We're thrilled to hear that Novi has been such a valuable tool for your association. We strive to provide a user-friendly platform with excellent support, and I'm glad to hear that it's making your job more efficient. I'm also happy to hear that it's been easy for your members to serve themselves and update their information without any effort on your team's part. ### 24. Amazing software! **Rating:** 5.0/5.0 stars **Reviewed by:** Jillian C. | Event Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Novi AMS?** Event management tools have really helped me to be able to easily create, promote, and track events, from small networking gatherings to large conferences seamlessly. **What do you dislike about Novi AMS?** Limited third party intergrations, but does intergrate well with quick books. **What problems is Novi AMS solving and how is that benefiting you?** Managing event logistics manually is time-consuming and complex but Novi AMS automates event setup, scheduling, and promotions has Reduced my administrative workload, making event planning more efficient. **Official Response from Charles Stanisce:** > Hi Jillian. Thanks so much for the 5-star review! We're glad to hear that Novi has been able to reduce your administrative workload and make event planning more efficient. Thanks for sharing your experience! ### 25. Novi has been an amazing upgrade from our previous AMS. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** Novi is a live/active database with multiple people able to be working in it at the same time. It offers real time updates to accounts that members can see. **What do you dislike about Novi AMS?** The ecommerce portion of Novi AMS is by far the weakest portion. Changes need to be made to add backend abilities for status updates, notes on orders for specific items to note, etc. **What problems is Novi AMS solving and how is that benefiting you?** The live database that can be accessed by members, administrators, etc. has cut down on the amount of incorrect information because of updating. Also, the integration of bookkeeping with member data allows for members to view outstanding invoices and pay with ease. **Official Response from Charles Stanisce:** > I'm delighted to hear that Novi has been a great solution for your association! I love hearing that your members have been able to seamlessly update their information. I'll make sure to pass along your feedback regarding the ecommerce section. We look forward to providing many more updates to the platform! ### 26. Outstanding member experience and customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Katherine S. | Associate Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** Robust, easy to use platform that integrates and solves most all of our problems! Outstanding customer support - real time, problems solved within hours. **What do you dislike about Novi AMS?** The QuickBooks integration components are limiting in terms of making real time changes and adjustments to purchases/business with the association **What problems is Novi AMS solving and how is that benefiting you?** The platform serves most all of our needs. We will continue to use mailchimp and Whova event app. **Official Response from Charles Stanisce:** > Hi Katherine. Thank you for your positive feedback! We're glad to hear that our platform is solving most of your association's needs. I appreciate the insight about our QuickBooks integration. I'll make sure to pass it along to our team. We've been constantly improving our support processes, so I'm glad to hear that it has been nothing but outstanding for you and your team. ### 27. We use Novi every day and it is very user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah K. | Events and Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** Extremely user friendly, and when we are stuck the support team is right there to help. **What do you dislike about Novi AMS?** We use it to run our website and sometimes it can be tough to navigate where to change specific items. **What problems is Novi AMS solving and how is that benefiting you?** We are now using it to run our events instead of paying for another program- so far it has worked well! **Official Response from Charles Stanisce:** > Hi Sarah. I'm thrilled to hear that you find our platform user-friendly! I know our team prides itself on making it easy to use. I'm also glad to hear that the switch to hosting your events through Novi has also been successful. Please don't hesitate to reach out to our team via Intercom if we can help with any website issues should they occur. ### 28. Efficient and user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Novi AMS?** Streamlines AMS and allows for user friendly use **What do you dislike about Novi AMS?** So far it exceeds my expectations and I have not faced any setbacks. **What problems is Novi AMS solving and how is that benefiting you?** Accessing AMS was previously a problem but Novi provides an ease of use that I find appealing. **Official Response from Charles Stanisce:** > Thanks so much for the great review! We're thrilled to hear that you found Novi easy to use and that it's helped streamline your processes. Making workflows more efficient is exactly what we aim for, so it's great to know we're hitting the mark. Please don’t hesitate to reach out to our team via the blue bubble if we can help with anything. :) ### 29. Wonderful AMS and top tier customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** The People! The customer service is so impressive and having a great relationship with many people on the Novi team gives an extra personal touch and I always feel heard with ideas and concerns. **What do you dislike about Novi AMS?** No AMS is perfect and our membership structure isn't the perfect fit when it come to who holds the membership person or company but Novi has helped us with any work arounds needed. **What problems is Novi AMS solving and how is that benefiting you?** Saving time and making our work more efficent. Member experience for registeration, attendee list, etc has been a huge benefit when switching to Novi. **Official Response from Charles Stanisce:** > Thanks for your positive feedback! We're glad to hear that our team has made the difference and that we've been able to help streamline your processes. We appreciate your support and look forward to continuing to provide you with top-tier service. ### 30. One of the best association management softwares out there **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** Novi is constantly working to evolve to meet the needs of its customers and encourages feedback and suggestions for improvement. As a long(ish) time Nosi user, I've been able to see Novi evolve and enhance the back- and frontend user experience. **What do you dislike about Novi AMS?** The duplicate accounts and merging process is a bit clunky. I have noticed that duplicates are typically a byproduct of multiple data syncs across multiple sites. **What problems is Novi AMS solving and how is that benefiting you?** Novi helps organize, track, and update our member data relatively seamlessly and gives me the ability to have everything in one place **Official Response from Charles Stanisce:** > Thanks so much for providing feedback! We're thrilled to hear that you have had a positive experience with our platform and that it has been able to meet your evolving needs. ### 31. Saving The Day in the 4th Quarter **Rating:** 5.0/5.0 stars **Reviewed by:** Ray H. | President/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** Next Level Customer Service is their example in all they do. Thier team has been flexable in handling all the curve balls we toss their way. **What do you dislike about Novi AMS?** The onboarding with our former staff should have some 3, 6 and 12 month check ins. **What problems is Novi AMS solving and how is that benefiting you?** Intergation with quickbooks and website **Official Response from Charles Stanisce:** > Hi Ray! We're glad to hear that you value our team's dedication to exceptional customer support. I'll make sure to share your feedback with the team regarding check-ins. I'm glad to hear that our integration with QuickBooks and your website has been beneficial. Thanks for sharing your insight with us! ### 32. Awesome Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick D. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** The staff and the product. The staff is very helpful and eager to ensure everything goes smoothly. If you have questions, they have answers. The software is flexible and agile without being overwhelming. The process went much better then I thought it would. Implementation went as smoothly as it could. **What do you dislike about Novi AMS?** The system has some limits when it comes to reports. It's not as easy to pull data out. More pre-built, customizable reports would be awesome! **What problems is Novi AMS solving and how is that benefiting you?** Automation and historical record keeping. **Official Response from Charles Stanisce:** > Thanks for the feedback, Patrick! I'm glad to hear that you've had an awesome experience with our platform. I'll make sure to pass along the note on creating more customizable reports. If there are any areas in particular, feel free to send additional feedback to our team via Intercom. I'm delighted to hear that Novi has helped automate your processes. ### 33. Novi: A Game-Changer for Our Membership Management **Rating:** 5.0/5.0 stars **Reviewed by:** Rocky S. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** Novi has been essential to modernizing and automating our membership database and invoicing. **What do you dislike about Novi AMS?** I wish there was a better mobile option to track events and membership information. **What problems is Novi AMS solving and how is that benefiting you?** Automating and organizing our membership database and invoicing. **Official Response from Charles Stanisce:** > Hi Rocky! Thanks for the 5-star review! I love to hear that Novi has been a game-changer for your association. I did want to let you know that an improved mobile option is something that we're actively planning. Our goal is to collect feedback at this year's Novi Summit about the features our customers would like. Feel free to send in any additional insight to our team about what you'd like it to include via Intercom. Thanks for your continued partnership! ### 34. Easy user experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Novi AMS?** The platform is pretty easy to use, and has most of the features that our team needs. **What do you dislike about Novi AMS?** There are a few things that are pre-set that makes it a little unwieldy. The donation system is hard to use, and there isn't an easy way to include sponsorships for events that don't include tickets. **What problems is Novi AMS solving and how is that benefiting you?** Ease of use, more member benefits. Easier to interpret each account. **Official Response from Charles Stanisce:** > Hello! Thanks for sharing your feedback. I'm glad that you've been finding the platform easy to use and have been able to provide your members with more benefits. We'd love to be able to help regarding your donation issues and event sponsorships. If you haven't done so already, please reach out to our team in Intercom so we can provide additional help. ### 35. Novi AMS review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** The best thing we like about Novi is how easy it is to use. It is very user friendly. **What do you dislike about Novi AMS?** So far, we like everything. There are a few things that we would like to see but they are on Novi's radar already. **What problems is Novi AMS solving and how is that benefiting you?** Novi has helped us tie every transaction with our members. We love how it syncs with Quickbooks Online and keeps the books clean. **Official Response from Charles Stanisce:** > Thanks for the review! I love hearing feedback that our platform is easy to use, as I know our team invests a lot of time to make sure it's as user-friendly as possible. I'm also glad to hear that our integration with QuickBooks has helped keep your books clean. If you have any feature requests that you think would enhance the platform, don't hesitate to reach out to our team via Intercom to let us know. ### 36. It does what you need it to do! **Rating:** 3.0/5.0 stars **Reviewed by:** Michelle C. | Marketing and eCommerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** I like that it's easy to make edits directly on a website, I like the details in each user (member) profile, the backend features for the website are also pretty good. **What do you dislike about Novi AMS?** There are limitations in formatting for the website use. **What problems is Novi AMS solving and how is that benefiting you?** It integrates everything, so it's easy to get work done without constantly switching between platforms. **Official Response from Charles Stanisce:** > Michelle, thanks for sharing your positive experience with our platform! We're pleased to hear that you find the user profiles and backend features helpful. We understand your concerns about limitations in website formatting and will strive to address this in future updates. ### 37. Switching to Novi was easy and the team was very helpful with any questions I had about the software **Rating:** 4.5/5.0 stars **Reviewed by:** Heather W. | Association Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** Novi is user friendly and modern, our members like the ease of navigating the website. **What do you dislike about Novi AMS?** I have not found any downsides of Novi. It took a lot of work to go through all the data from the old system upload to the new system. **What problems is Novi AMS solving and how is that benefiting you?** Novi is easier to navigate and use. Novi is modern. **Official Response from Charles Stanisce:** > Hi Heather! We're thrilled to hear that you found the transition to Novi AMS easy and that our team was helpful with your questions. We're glad to hear that you and your members find Novi user-friendly and modern. Thank you for your feedback! ### 38. Excellent Response Time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Novi AMS?** Easy to use. Super helpful staff who respond really fast. Been a few year but implementation was easy and I am sure it is even easier now. **What do you dislike about Novi AMS?** I wish they could implement all feature requests right away but get it that they have to consider the needs of all customers--it is a balancing act. **What problems is Novi AMS solving and how is that benefiting you?** A great tool to manage members, events and continuing education. **Official Response from Charles Stanisce:** > Hello! We appreciate you taking the time to leave us a great review. I'm glad to hear that it allows you to manage your membership, events, and the continuing education that you provide to your members. Feel free to keep those feature requests coming! We love hearing any additional feedback from our community. ### 39. Novi helps us as a very small staff to work faster and smarter. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Novi AMS?** It is very intuitive and user-friendly, and the support function is excellent. Their tagline about "by associations, for associations" really rings true. They know the business. **What do you dislike about Novi AMS?** We did not love the onboarding process; it felt disorganized and way too open-ended. **What problems is Novi AMS solving and how is that benefiting you?** The integration with QuickBooks is excellent and is really streamlining our financial management, especially in AR. We're still relatively new customers, but so far, we also love the design of the event registration function and how we can pull data out of it. **Official Response from Charles Stanisce:** > Thank you so much for the review! We're delighted to hear that the integration with QuickBooks is streamlining your financial management and that you're enjoying the event registration function. I know we constantly look for ways to improve our onboarding process, so I'll make sure to pass along your feedback. If there is anything we can help with as you continue to utilize the platform, please don't hesitate to reach out to our team via Intercom. ### 40. Novi is a great solution for your Association. **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Novi AMS?** As an association that works to support the multifamily industry it is vital to have multiple ways to associate businesses and people to one account. No other software has been able to do more than a parent-child relationship. The structure that Novi allows you to create is impressive. Implementation was the best! The care and support from the Novi team were better than anything else I've ever experienced from an onboarding process. They kept us on course and were there to help us and answer questions, no matter how basic or advanced, each step of the way. **What do you dislike about Novi AMS?** There isn't anything that I truly dislike about Novi. The only challenge we've experienced is that the freedom of reporting can feel overwhelming if you don't take a moment to think through your needs before starting to build the report. **What problems is Novi AMS solving and how is that benefiting you?** Novi helps us integrate all the administrative processes of our association. All records are kept in Novi, events are planned and tracked there, the board and committees are managed there, the website is managed there, and it all integrates with our accounting software. **Official Response from Meg Palumbo:** > Hi Rebecca, I'm so glad to hear Novi's 'familial' relationship structure is working well for your members! I'm also pleased to hear our customer experience team was there to support you through implementation process and kept you on track. If you ever need a second set of eyes on your custom reports, don't hesitate to reach out to us through the 'blue bubble'! ### 41. A Modern AMS with Outstanding Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Cambria H. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2024 **What do you like best about Novi AMS?** My top three "bests" for Novi AMS are: 1. Customer Service - the Novi AMS support team are the most responsive, helpful, and solutions-oriented folks I've intereacted with from an AMS platform. Between their live chat feature and the follow through to resolve any issue, I'm never left with outstanding questions about the platform. 2. QBO Integration - the integration with QBO eliminates duplicate work for our accounting team. It also provides more complete data and details in our financial records. 3. Modern Design - the design of the backend system and the website tempaltes are modern, dynamic, and easy to work with. The backend is intuitive and does not require finding buried links and pages to make updates to the system. Much of the content is dynamic, as in once you update a committee roster on the backend, its immediately visible on the front-end. Again, no duplicate work on our team's part to update volunteer rosters. **What do you dislike about Novi AMS?** My only "dislikes" about Novi AMS are some of the functional limitations which became apparent due to our association client's membership structure or custom fields for some products which then reduce functionality of some features. For example, as part of the membership dues renewal process, we could recommend or add on products, such as the option to donate to the organization (501c3). However, due to the fact we have custom fields as part of the donation product, we aren't able to utilize the product add on feature. **What problems is Novi AMS solving and how is that benefiting you?** Novi AMS provides a platform for managing an association's membership database, product sales, donations, event registrations, and volunteer stakeholder group management. The platform also serves as the association website. **Official Response from Meg Palumbo:** > Hi Cambira, I'm really happy to hear that our customer support. QuickBooks integration, and modern design are your top faves. Our dev team will be especially excited to hear your praise of the modern design. :) When it comes to your add-on donations, give us a shout in Intercom so we can look at that with you. We've added a few new features in the past year that allow for an optional dues rule based on a custom field. Members can then remove the line item they don't want to pay it at renewal. Even if that feature doesn't end up working for what you need, we'd love additional details so we can give that feedback to the product team! ### 42. The product is customer service/centricity; because of this, you get an incredible AMS. **Rating:** 5.0/5.0 stars **Reviewed by:** James C. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2024 **What do you like best about Novi AMS?** Of course they have an incrediable UX design and coutnless features. But when you spend money on something, shouldn't that be what you expect? For the proudct to preform as advertised? In a world of dwindling self-respecting consumers the number of excellent products decreases as well. Novi could stop at the above mentioned point and still be above most of their competition. That is not their DIFFERENTIATOR. This is: Never have I had an experience where the customer is treated like such a true stakeholder. Pete and the whole Novi team don't ask themseleves "how do we make more money?" or "how do we draw in more customers?". They simply ask their current customers "What features do you guys want? Tell us you headaches? How can we improve?". This approach leads to an experience unlike anything else I have felt. I have worked at my association for barley 2 years. I am not at all a decesion maker. Yet I've sumbitted for features to be added and they've done it! Their business growth truly comes from word of mouth. I've spent hours talking with thier support team about an idea I have. These conversations almost always lead to them teaching me about a function in the system on how to make my idea come to life. When they don't already have a perfect function in place, they have me submit a request and will give updates in the future about that request. **What do you dislike about Novi AMS?** I don't have a whole lot of complaints but for the purpose of being objective and trying to give an accurate review, I'll try to make some crituqes. The compnay is young and growing. They may not be as established and flushed out as others. Although I can't point to anything directly that would signal this. The treat (SWOT) for them I would imagine is growth exactly. It poses some questions. They are incrediable because how they treat their consumers and operate their business. Is this model sustainable as they climb? Will their come a point where a board, execs, shareholders, etc. become the stake holders instead of the consumers? These are only hypotheticals but are challenges for ascenting companies. **What problems is Novi AMS solving and how is that benefiting you?** Assocations don't often have dedicated means of data cleaning. Not everyone is great at organizing and keeping things tidy. Their is an easy hole to fall in when using novi of constantly creating groups, after groups, after groups. In our space this problem comes with the creation of committies. Novi recently implemented a committee system which enables these groups to exist but the group members are on a "term" meaning that the group will essentially clean the data out at the end of the term. This greatly benefits me as I oversee 5 different committees. I no longer have to go into each at the end of each year and individually remove leavers/joiners. Now Novi does it automatically for me. **Official Response from Charles Stanisce:** > James, thank you so much for leaving such an incredible review about us! The philosophy you mentioned is something that we continue to strive for as we grow. It's important to us to continue putting associations at the heart of what we do, and the only way we can do that is by listening to our customers. Also, I'm glad that our new committee module has allowed you to manage your members more efficiently. We developed it using feedback from customers just like you! ### 43. A Product that Really Works and Top Notch Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Donna O. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2024 **What do you like best about Novi AMS?** Novi AMS saves our association time and money and allows us to serve our members better! It handles our complex membership structure seamlessly, integrates flawlessly with Quickbooks Online and our community platform, and provides exceptional reporting capabilities. The Novi AMS team anticipates our changing needs and adds new functionality regularly. Even as they add new features, they do a great job educating us on how to use them and keeping the interface simple to operate (not easy!). I am grateful for their world-class customer service - they respond within 30 minutes in language that is simple to understand. Also, I love the committee and directory functionality of Novi AMS. The more I learn about how to use Novi AMS, the better job I'll do serving my members. (It's like having a high-end sports car, but I haven't yet opened up the throttle!) **What do you dislike about Novi AMS?** Honestly, we have not found any downside to using Novi AMS. We love it. **What problems is Novi AMS solving and how is that benefiting you?** Novi AMS solves the following problems for us: Member record management Dues renewals Event registration Product sales Accounts receivable Prospect tracking Committee management Content management (website) **Official Response from Charles Stanisce:** > Donna, thanks for leaving us such an amazing review! Hearing you share your experience with the platform is music to my ears! I'm so glad that our new committee module has been a bonus to your association. We look forward to being your technology partner for many years to come! ### 44. My 5th AMS to work with - Novi is my favorite **Rating:** 5.0/5.0 stars **Reviewed by:** Clay G. | IT Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2024 **What do you like best about Novi AMS?** At my first association job in 2008, I took over the AMS project that was halfway done. It was trial by fire. Since then, I have worked with 4 other association management systems, and Novi as both a company and as a product are far and away, my favorite. The Novi AMS is intuitive, full featured, and the Novi team has provided the best customer support of any AMS I have dealt with in the last 15 years. Event management is especially important to us and Novi excels in this area. We're also really pleased with the flexibility in setting up our own custom fields in the database. **What do you dislike about Novi AMS?** The Novi AMS won't be a perfect fit for every organization but it was a wonderful fit for us. I do wish that the speed of record search and record-opening was a tad faster, but it's not bad by any means. I also wish that the API for retrieving member records (list) had greater flexibility when querying/filtering for desired records, but overall the API has been a pleasure to work with. **What problems is Novi AMS solving and how is that benefiting you?** We did not have an integrated event management solution before Novi. Now we do! We also appreciate that we can designate which employees at a company have management access via the website to add/remove their staff and/or update their company profile information. **Official Response from Charles Stanisce:** > Clay, what an amazing review! We're honored to receive 5 stars! I'm glad that we've been able to become your integrated event management solution and provide a way for your members to serve themselves. I look forward to meeting you in person at the end of this month for Novi Summit! ### 45. Novi AMS Benefits a Small Association **Rating:** 5.0/5.0 stars **Reviewed by:** Kate B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2024 **What do you like best about Novi AMS?** Novi AMS provides our small association with multiple solutions all in one platform. We love our ability to integrate with Constant Contact and our LMS. From an admin perspective, it is user intuitive and so even individuals without tech experience can create, edit and update pages, products, and more. Most importantly, it has provided a seemless experience for our members. **What do you dislike about Novi AMS?** Honestly, because it does the things it does so well, the downside is on us - we tend to look to Novi to do everything (not realistic). Even then, when we ask for Novi assistance, Novi team members are quick to help us come up with creative solutions to the issues we present. **What problems is Novi AMS solving and how is that benefiting you?** Novi AMS has taken care of many issues. We use it for all of our general association management tasks. Specifically, it has allowed for easy auto-renewals for our membership, we have streamlined our events, ecommerce has never been easier, and we have been able to create and sync our mailing groups from Novi to Constant Contact. In addition, it has presented new opportunities for non-dues revenue for our association, such as sponsorship and subscription ad-ons. **Official Response from Charles Stanisce:** > What an amazing review, Kate! Thanks so much for sharing your feedback! I'm so glad to hear that we've been able to provide your members with a seamless experience and increase your non-dues revenue with some new opportunities. ### 46. Streamlined our Processes **Rating:** 5.0/5.0 stars **Reviewed by:** Sasha D. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Novi AMS?** Novi AMS has streamlined the new membership application, renewal, and event registration processes, saving an enormous amount of time and resources. Integration with the "easy to edit and administer" website provides a professional and user friendly experience to members and the public. The chat function with the Novi team for quick answers when you're stuck is extremely helpful along with the array of very detailed, easy to find help articles. The Roundtables and forums are great ways to learn from other customers in the association space. Novi is constantly listening to its customers and upgrading features that matter most to its users. **What do you dislike about Novi AMS?** There's not a whole lot of customization that can be done to the website templates right off the shelf but they're clean and professional looking. Sometimes there's a feature you really want and unless many others want it there may be a delay in Novi implementing it. But they're always looking to improve in a way that benefits all and taking everyone's suggestions into consideration. **What problems is Novi AMS solving and how is that benefiting you?** Novi helps give the power to members to take charge of their membership, their profile, with all the things they have access to in their Member Compass Dashboard, taking up less staff time. Automated welcome messages upon new member sign-ups and payment of renewal dues are great time savers for staff. Locked down webpages for committees, the board, chapters, puts everything in one spot for each to access instead of searching through emails for agendas, minutes, documents, etc. **Official Response from Charles Stanisce:** > Hi Sasha! Thanks for such an amazing review! I'm so glad to hear that our platform has helped streamline your processes and allowed your members to serve themselves. If you didn't get a chance to watch it, we held an advanced HTML roundtable a few months ago where we discussed a few creative ways to take your website to the next level. It might help you add some more customization to your association's template: https://help.noviams.com/en/articles/8495635-roundtable-recap-advanced-html ### 47. The best AMS out there **Rating:** 5.0/5.0 stars **Reviewed by:** Christina K. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Novi AMS?** Novi AMS is very easy to use. The customer service is the best. If you have a problem with something they will answer a text quickly and if they can't help you that way they will get on Zoom with you & help to resolve the problem. I'm a one-person office so the integration with Quickbooks Online takes a lot off my plate. I use Novi every day in one way or another. You can have membership reports that will easily integrate with other platforms so you don't have to upload new reports for email blasts and other things that you use. Implementation was easy and it's gotten easier since I got on board with them. They also have a summit every year where you can meet other users and get great ideas to take back to your association. The Novi staff listens to their clients and implements using our ideas and needs. **What do you dislike about Novi AMS?** There is nothing about Novi that I don't like. **What problems is Novi AMS solving and how is that benefiting you?** Novi has roundtables and training online with live people not just recordings helping you to solve problems or come up with new ideas to help your association staff do their jobs without adding more stress. **Official Response from Charles Stanisce:** > Hey Christina! Thanks so much for leaving such an awesome review. I'm so glad to hear that our platform has helped you save valuable time! Also, thanks for the great feedback on our roundtables. We love to make sure that our customers have a chance to interact and learn from other association professionals. ### 48. Finally an AMS that does what it says it will **Rating:** 4.5/5.0 stars **Reviewed by:** Lori S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Novi AMS?** I love that it's a 1:1 sync with Quickbooks Online. This eliminates SO MUCH MANUAL WORK and ensures that our books are accurate for all areas serviced through Novi. **What do you dislike about Novi AMS?** I don't love that you have to have company memberships enabled to use some of the functionality of the AMS. We are an individual membership-based society and this limits us a bit in what we're able to do with the system. **What problems is Novi AMS solving and how is that benefiting you?** Tracking members and their dues payments has become substantially easier using this product. Prior to switching, we would have to manually run financial reports from our old AMS and then journal entries to record the revenue but now it's completely streamlined. It's also helped a bit with member retention courtesy of the auto-renewal feature, and has made website management easier than ever. Cherry on top....it's integratable into just about every third party platform you can think of, so if there's something you need that Novi doesn' t offer, you can pretty easily add another product to your lineup via an integration. **Official Response from Charles Stanisce:** > Hi Lori. Thank you so much for the positive review! It's great to hear that our sync with QuickBooks has saved you so much manual work. If you haven't already, feel free to reach out to us via Intercom so we can chat through any ideas about your individual member types. ### 49. Hands down the most intuitive and powerful CMS/AMS platform you'll ever use. **Rating:** 5.0/5.0 stars **Reviewed by:** Molly M. | Director of Member Engagement, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Novi AMS?** The Novi staff is amazing. I've used several CMS/AMS systems, including one custom built for my company, and Novi is the best, most intuitive, program I've ever used. But the best part of the program is the Novi staff. They are responsive, knowledgable, helpful, kind, and willing to dig in with staff to train, troubleshoot and suggest product improvements. Novi is an awesome combination of affordability, powerfull tool, simple/intuitive use...but the golden lining is the Novi staff. They are proactive and not afraid to make investments in hardware to avoid issues that haven't cropped up yet, but could. Every member of the Novi staff, from the development team, to sales, to engineering to the CEO, is a pleasure to work with. Our staff, from every department, is in the Novi system all day, every day since our implemtation in June of 2022, and we find Novi to be reliable and robust. It manages a very large percentage of our daily business, and has really helped us raise our member service game! **What do you dislike about Novi AMS?** Our biggest problem with the implementation of Novi isn't a Novi problem, it has been, and continues to be, QuickBooks ONLINE...QBO is different enough from QB to cause our accounting team problems, AND the integration into Novi has been a very rocky road. **What problems is Novi AMS solving and how is that benefiting you?** Large membership management, automation of basic customer service tasks, event integration, web integration with AMS, and more. **Official Response from Charles Stanisce:** > Molly, thank you so much for such an incredible review! I'll make sure to share the positive feedback with the whole team. I'm sure they'll appreciate it! Feel free to reach out to us at any time via Intercom if we can help or make suggestions regarding QuickBooks Online. Hopefully, we'll see you at the next roundtable! ### 50. It keeps getting better! **Rating:** 4.5/5.0 stars **Reviewed by:** Mary G. | Membership Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Novi AMS?** We have been using Novi for 3+ months. I feel like every day there is a new great feature that I discover. Since we've been online with Novi there have been several updates that have greatly improved an already good AMS and they seem to be very open to suggested improvements. The support has been great. They are very helpful and I'm generally very glad I asked a question --rather than completing the ticket and feeling like I've wasted my time. I like that Novi has great search capacity -- searching for names and virtually any other field in the system. It makes finding information quick and easy. I like that there are many ways to get to the same information. You aren't limited to "this menu is for this only" and "you can't get there from here." We looked at quite a few AMS's. I'm glad we chose Novi. **What do you dislike about Novi AMS?** Onboarding was much harder than I had anticipated. Moving from another AMS to Novi had some huge ditches that were very hard to cross. Learning the Novi jargon has been a bit of a challenge, but once I understand the words they are using, it's good. We weren't able to bring as much information across as we had hoped, but we're slowly rebuilding that information. **What problems is Novi AMS solving and how is that benefiting you?** Novi actually works. Having pieces that work together (e.g., QuickBooks, Blue Sky) is helpful. **Official Response from Charles Stanisce:** > Hi Mary. Thank you so much for leaving a review. I'm glad you chose Novi too! It's always great to hear that our customer support not only has been extremely helpful but provides you with the tools you need to succeed. 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