# Novi AMS Reviews **Vendor:** Novi AMS **Category:** [Professional Association Management Software](https://www.g2.com/categories/professional-association-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 136 ## About Novi AMS Novi is the only association management software (AMS) built for associations by associations. What truly sets us apart is our collaborative approach. Customers don’t just use the platform—they help shape it, ensuring it continues to evolve with the real needs of associations.
 As a modern AMS, Novi gives associations the power and flexibility of custom software without the custom price. Easy-to-use features help associations manage members, events, dues, and financials in one connected system. Novi also connects to other best-in-class providers through robust APIs and integrations, including a 24/7, two-way sync with QuickBooks. With an intuitive user experience and built-in automation, teams save hours on manual tasks and workarounds, giving them time to focus on what matters most: serving members and growing their association. ## Novi AMS Reviews ### 1. Best AMS Ever—I love Novi AMS! **Rating:** 5.0/5.0 stars **Reviewed by:** Geoff W. | Communications Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Novi AMS?** Novi is the easiest AMS I have ever used. From the easy onboarding of the product, where the Novi team walked us through every step we needed, to the "big blue button" support, Novi is the best! It integrates perfectly with our QuickBooks and Constant Contact program. It is priced just right for all of the features we use, and it performs flawlessly! **What do you dislike about Novi AMS?** The only thing I can think that I dislike, and it really isn't a Novi thing, is that it takes some time to download our full membership list. However, our membership list has 28,000 entries, so it might take a little bit of time. **What problems is Novi AMS solving and how is that benefiting you?** Novi is an all-in-one solution, so it makes everything in our office run smoothly! **Official Response from Katrina McAfee:** > Thank you so much for the raving review Geoff! We're thrilled to hear about your great and easy experience with the product, onboarding and customer support. I chatted with someone on our product team and there may be a solution to your membership list download. I'll reach out to get more details and see how we can help. :) ### 2. The Last AMS You'll Ever Need **Rating:** 5.0/5.0 stars **Reviewed by:** Brianna S. | Community Services Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Novi AMS?** Novi is more than just software; it is a community of associations who are all welcoming, collaborative, and willing to share their insights. What has stood out to us since the beginning, including during onboarding (2019), is the level of customer support they provide and how responsive and supportive the team is. Anytime I’ve had a question or needed help, they’ve been quick to jump in and make sure things get resolved. I also really appreciate the community of other associations using Novi; it’s welcoming, collaborative, and a great place to learn from peers. The software itself is reliable, with strong features and robust reporting that make our work easier. We can configure a multitude of features to fit the specific needs of our association, rather than feeling boxed into a one-size-fits-all model. All features and updates are included in the price with no upselling or "nickel and dime"-ing. It’s very clear that Novi listens: our feedback actually shows up in product updates, which come regularly and make a real difference in how we use the system and can serve our members. We've easily integrated with multiple other vendors for a robust connection of data and varying levels of member access to a variety of resources. Their pricing is transparent and worth every penny (and then some). It was a noticeable increase in cost from our previous AMS, but Novi is an absolute game changer. It changed the course of my own career; I used to spend a good amount of time manually entering accounting transactions into QBO, but since implementing Novi I've had the opportunity to focus on strategic initiatives vs. administrative support. Novi is critical to our Association's success. Most staff are in it every day, and it successfully serves as our 'source of truth' for all operations. I cannot imagine using another AMS again, and I don't anticipate we'll ever need to! **What do you dislike about Novi AMS?** There is nothing I truly dislike about Novi. I would say a challenge of ours that has to do with our own capacity, is staying abreast of the features from releases. I've never opened Novi and felt 'lost,' but there have been times when we've realized that a feature that has already been released could improve our own workflow. Novi publishes easy-to-read release notes, hosts webinars on big releases, has a plethora of helpful support articles, and is incredibly easy to get ahold of for questions. Again, this is on us for our ability to implement process changes, not on Novi. **What problems is Novi AMS solving and how is that benefiting you?** Novi has streamlined so many processes for us. The integration with QBO reduces administrative burden, the committee management helps us keep track of volunteers and their meeting attendance (automatically!), collects NPS scores, helps us identify which of our members may be at risk for non-renewal, offers pre-built and custom reports to create any report you could possibly need, and serves as an integral part of our business operations. **Official Response from Katrina McAfee:** > Hi Brianna - we're so happy to hear what a positive impact Novi has made on your association and your personal career growth! It's great to know you've been able to streamline so many processes and reduce your administrative burden with the QBO integration. We totally get the capacity challenge in being able to implement changes with new features. As always, if you or any other staff member need help diving into a new feature or tips on how to implement it, don't hesitate to reach out! ### 3. A Best-in-Class Solution for Associations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2025 **What do you like best about Novi AMS?** Their customer support is truly second to none—the team is incredibly responsive and generous with their time. Novi excels at membership and process management, making day-to-day operations far more efficient. The website management tools are intuitive and powerful, and the built-in features for community engagement have helped us better connect with our members. With a robust resource library and live trainings that make onboarding seamless, this platform is head and shoulders above what competitors offer. **What do you dislike about Novi AMS?** We couldn’t be happier using Novi as our association management software. We made the switch a year ago, and my only complaint is that we didn’t sign up sooner. The value for money is outstanding, and the platform provides a high level of security and reliability. **What problems is Novi AMS solving and how is that benefiting you?** Managing members and updating website content has become much simpler. **Official Response from Katrina McAfee:** > Thanks so much for this kind review. We're thrilled Novi has made your day-to-day more efficient and helped you connect more with your members. And even though you wish you had signed up sooner - it's better late than never. We're so happy you made the switch and are now part of the Novi family! ### 4. Novi AMS-the Best Association Management there is! **Rating:** 5.0/5.0 stars **Reviewed by:** Keith K. | Director of Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Novi AMS?** Novi AMS is Association Management Software designed and supported by individuals that have worked in the Association Management field. They understand our pain points **What do you dislike about Novi AMS?** Nothing comes to mind. We have had a fantastic experience **What problems is Novi AMS solving and how is that benefiting you?** Specifically Novi AMS has helped our CFO have a better handle on the accounting sides of things. We provide a ton of online education to our members and Novi has made this process extremely easy to manage. Additionally, Novi AMS has allowed our organization to become a lot more professional with our upgraded online presence through Novi AMS. **Official Response from Katrina McAfee:** > Hi Keith - thank you so much for sharing your thoughts and the 5 star review. It made our entire team’s day! We’re thrilled to hear that Novi has made things better and easier for your team - that’s why we do what we do. :) We're excited to continue helping your association grow! ### 5. Novi makes our membership management so much easier **Rating:** 5.0/5.0 stars **Reviewed by:** Jordie H. | Membership Managher, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Novi AMS?** What I like most about Novi is that it just makes my life easier. Everything’s in one place — membership info, events, billing, all of it — and it actually makes sense the way it’s set up. I don’t feel like I’m fighting the system to get things done. Plus, their team is always super responsive and helpful when I have questions. It’s clear they actually care about the people using it. **What do you dislike about Novi AMS?** Honestly, it was a little overwhelming at first just because there’s so much packed into the system. It took me a bit to get used to where everything was and how it all connects. But once I figured it out, it started making things way easier. Just one of those tools that takes a minute to click. **What problems is Novi AMS solving and how is that benefiting you?** It’s helped us stay way more organized with memberships, renewals, and billing. Everything’s in one place now, which saves me time and keeps things from slipping through the cracks. **Official Response from Charles Stanisce:** > Thank you so much for the 5-star review, Jordie! It's great to hear that once things "clicked," the platform started working with you and helped you get organized with your membership renewals. Your shoutout to our team means the world to us. We pride ourselves on building not just a great platform, but a community of awesome associations that support it. Thanks again for being part of the Novi family! ### 6. Novi has streamlined and improved our operations and our member experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Laura S. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Novi AMS?** We absolutely love using Novi! The management side is incredibly easy to use, and the seamless integration with our website has made a huge difference. Our members appreciate being able to log in, view and pay invoices, and register for events without any hassle. The professional look and functionality of our website has been a game changer, and internally, the ability to run detailed reports, set up groups and committees, and sync with Constant Contact has streamlined so much of our work. One of the biggest time-savers for us has been the QuickBooks integration. Before Novi, we had to enter payments into our CRM and then again into QuickBooks—now it’s all done automatically, and it’s made our workflow much more efficient. The help that we receive from the webinars, office hours, intercom and help articles is invaluable! Novi has truly elevated the way we manage our association! **What do you dislike about Novi AMS?** There’s not much to complain about with Novi, but the biggest challenge we face is understanding the specific terminology used—like needing to search for “shipping address” instead of “physical address”—which can make finding help articles or setting up features like events and reports a bit tricky. That said, we really appreciate that the developers are always listening and improving based on user feedback. **What problems is Novi AMS solving and how is that benefiting you?** Novi AMS has streamlined our operations, allowing us to work more efficiently and accurately. With members able to update their own profiles, register for events, and pay invoices with ease, we not only save valuable time but also present a more professional experience—freeing me up to focus on bigger-picture tasks. **Official Response from Charles Stanisce:** > Hi Laura. Thank you for this glowing and insightful review. Streamlined and improved are two of our favorite words to hear, especially when they’re tied to both your internal workflows and your members' experience! We’re thrilled that everything from QuickBooks integration to event registration and reporting is making a real impact for your team. Also, it’s music to our ears to hear your members are enjoying the ease of logging in, paying their invoices, and interacting with your site. We’re honored to be part of your mission and can’t wait to keep building better together! ### 7. Novi truly has the best interest of associations at heart. **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah B. | Director of Membership Development/Meeting Planner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Novi AMS?** Novi is very user friendly and easy to learn. You don't have to be a website designer or even a marketing guru to use it. I love that it integrates with other platforms, especially QuickBooks and Mailchimp. The support is also amazing. They are very responsive and always so helpful. You never feel like you are bothering you. They truly care about helping you success and making your job easier. The company seems to only hire nice genuine people who want to constantly improve their product, and they do! **What do you dislike about Novi AMS?** Novi isn't perfect; it can't do everything... yet. They are always introducing new features, and if they can't provide that feature, they provide an alternative solution. It's hard to find anything I don't like. **What problems is Novi AMS solving and how is that benefiting you?** Integration and efficiency are key for us. Switching to Novi was a huge timesaver. I can do so much myself now instead of depending on or waiting on other people. **Official Response from Charles Stanisce:** > Hi Sarah! Thank you so much for the kind words and your glowing review. We’re so happy to hear that Novi has helped you save valuable staff time. Hopefully, you can put it to good use by engaging with your members. Thank you again for your thoughtful words, your trust, and your partnership. We’re honored to be a part of your journey. ### 8. Night and Day difference! We love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Katie N. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Novi AMS?** It’s incredibly user-friendly, easy to navigate, and customizing features is simple. The implementation process was seamless, and their support team is outstanding — always quick and helpful. We use Novi daily — it’s truly the central hub for everything we do. From member management to communication, it keeps everything organized and running smoothly. Plus, our users love it and constantly rave about how easy it is to use. Highly recommend for any association looking for a reliable, all-in-one solution! **What do you dislike about Novi AMS?** While we really enjoy using Novi, there are a few small challenges we've run into. Some features can be a bit hard to find, especially when we don’t use them often — even though we know they exist (thanks to the awesome free training classes!). Occasionally, the naming or labeling of certain things isn’t as intuitive as we'd like, which makes it tricky to remember exactly where to go to complete a task or what that particularly means. That said, we appreciate that the support and training are always there when we need a refresher. Just a bit more intuitive labeling or a quick-access guide would make a great product even better! **What problems is Novi AMS solving and how is that benefiting you?** Novi AMS is helping us centralize and streamline all of our association’s operations. It serves as the single source of truth for member data, event management, communications, and more — which has eliminated the need for multiple disconnected systems. It’s saving us time, improving accuracy, and making it much easier to manage day-to-day tasks. Plus, the user-friendly interface means our team and members can navigate it with ease, and the customization options allow us to tailor the platform to fit our specific needs. Overall, it’s increased our efficiency and helped us deliver a better experience to our members. **Official Response from Charles Stanisce:** > Katie, thank you for sharing such an insightful review! That is the type of transformation we love to hear about. We're beyond thrilled to hear that we've allowed you to deliver a better experience to your members. That's the goal we set out to achieve on day one! We also appreciate your honest feedback around the naming and labeling of things in the database. I know our team is actively working to make navigation even more intuitive. In the meantime, we’re glad our training resources and support team have been able to help bridge the gap. Thank you again for your trust. Here's to many more years helping us serve your members! ### 9. Easy-to-Use **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra R. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Novi AMS?** Novi AMS is one of the easiest software programs I have ever used. We hired a new employee this year, and he was able to pick up the program quickly during his onboarding. **What do you dislike about Novi AMS?** I would always like a quicker response from customer service, yet they are as timely as possible. They always respond with a friendly attitude and get back to me as soon as possible. **What problems is Novi AMS solving and how is that benefiting you?** Our previous AMS was difficult to maintain and made maintaining our membership a challenge. Novi AMS makes all levels of our program visible to all of us. It integrates our accounting within the system, so I can easily tell if an organization is up-to-date on the invoices. Each staff member has the same level of information readily available when members have a question. **Official Response from Charles Stanisce:** > Thanks for the 5-star review, Sandra! I'm so glad to hear that our platform has been intuitive and easy to adapt. I know our team will often leave internal notes on Intercom that our customers don't get to see. I'll make sure to pass along your feedback so we can make sure to continue keeping everyone as updated as possible. ### 10. Novi has streamlined so many of our operations! **Rating:** 5.0/5.0 stars **Reviewed by:** Rayshaun P. | Membership & Engagement Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Novi AMS?** I love how it makes it easy for members to create their accounts, manage their own billing, and company information without having to call. We've increased our association revenue and are still learning ways to make money on our website. **What do you dislike about Novi AMS?** I don't like the hard-set templates. I wish we could customize them more and edit them to our liking, even after initial set up. Also, wish we could have video playing on our page without the need to create another app to stream it. **What problems is Novi AMS solving and how is that benefiting you?** It is helping with record retention and member management. We're able to easily see who has outstanding invoices, and it allows more people from the company to create their accounts to get information from our association. **Official Response from Charles Stanisce:** > Hi Rayshaun. Thank you so much for your kind words! We're so glad to hear that the platform has helped simplify account creation, billing, and company management for your members, which has contributed to an increase in revenue and better retention. We also appreciate your feedback regarding website flexibility and video functionality. Your suggestions are incredibly helpful, and we understand how important it is to have more control over customization and your content. We’re continuously working on improving the platform, and insight like yours plays a big role in shaping future updates. If you haven't already, please reach out to our team via Intercom (The Blue Bubble) so we can help address any specific website needs you might have. ### 11. Too Many limitation. **Rating:** 2.5/5.0 stars **Reviewed by:** Brittany C. | Office Manager and Member Liasion, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Novi AMS?** I like the idea of it all working together with our accounting system and other programs and everything being available on our website. **What do you dislike about Novi AMS?** I think there are too many limitations and things that we cannot get to work for our needs. I am new to my company, I started in May 2025. They Got Novi in January of 2025. I have also been tasked with being the Novi expert of the team, but I find it hard to learn it in depth while also having time to get my job done as well. **What problems is Novi AMS solving and how is that benefiting you?** It is helping our organization by mainstreaming a lot of outdated and separate programs they used to use in their day-to-day. **Official Response from Charles Stanisce:** > Hi Brittany! I appreciate you taking the time to share your experience with us. We’re truly sorry to hear that we haven't met your expectations. Please know that we’re not taking your concerns lightly. Someone from our team will be reaching out to you directly to learn more and to see how we can make things right. ### 12. A tech company that is different than the rest - in a good way **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Novi AMS?** I think they hire great people who really believe in the company and many of whom have a background in associations so that helps them to truly understand their clients. This sounds like a no brainer, but many companies make a product roadmap and add features without consulting with the clients, Novi has a track record for listening to all customers, not just the biggest most revenue generating ones AND they even let clients vote on new features. I have not experienced that with other tech companies. **What do you dislike about Novi AMS?** I don't dislike this feature, reports, but I would like to see more ready-made reports to save from having to build them. I once worked for a software company that had 250 existing reports, which was overkill, but I would like to see more than the ones they have. Users can build their own reports, but it would be nice to have some built that users can just make small tweaks to for the needs of their organization. **What problems is Novi AMS solving and how is that benefiting you?** Helping us understand who are members are, whether membership is growing, track financials, etc. **Official Response from Charles Stanisce:** > Hello. Thank you so much for leaving a 5 out of 5 review! We're so glad our team’s association background and customer-focused approach have made a positive impact with your association. We appreciate your feedback on reports and agree there’s value in expanding our ready-made options. It's something I know our team continues to work on building out. It's also great to hear Novi is helping you better understand your members and track key metrics. We’re grateful to support your work and look forward to continued collaboration. ### 13. Smooth Transition and Powerful Features with Novi **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** August 07, 2025 **What do you like best about Novi AMS?** I love how Novi supports our unique organization with its robust and diverse system, suitable for our four divisions with synergy and individuality. The transition was smoother than expected, with notable communication and efficiency from the Novi team. Their responsiveness and integration of specific phrases into the software for a reasonable cost were impressive. The data extraction and analysis capabilities empower us to improve service and effectiveness in the business community. The user-friendly, standard interface is so intuitive that even my 12-year-old can navigate it effortlessly. QuickBooks integration, which has eliminated previous issues, and the software's expansive capabilities for addressing office issues, make Novi a valuable investment. **What do you dislike about Novi AMS?** I think it would be beneficial to have more website functionalities, particularly related to video content. The current system does not seem to support the easy upload of video content, and as we operate in a visual world, this feature is essential. Moreover, the ability to schedule these video uploads in advance would be a really useful tool that seems to be lacking currently. **What problems is Novi AMS solving and how is that benefiting you?** Novi streamlines data extraction and integration with QuickBooks, enhances support metrics, and simplifies our nonprofit's operations. Its user-friendly interface, responsive team, and smooth transition process make it invaluable for managing our diverse divisions efficiently. **Official Response from Charles Stanisce:** > Thank you so much for the amazing review! I'm pleased to hear that the onboarding process was responsive and smoother than you expected. We always like exceeding expectations! I sincerely appreciate your candid feedback regarding video content functionality. If you haven't already, I'd encourage you to reach out to our team directly via Intercom (The Blue Bubble) so we can better assist you. Thank you again for trusting us with such a vital part of your association's operations. ### 14. Easy to integrate and extend **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy M. | Developer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Novi AMS?** I've built several web companies, a couple SaaS platforms, and had the opportunity to work with dozens of API and integrations. NOVI's fully documented and supported API paired with their team's dedication to ensuring things work has made the process of extending the functionality of what my clients can do very achievable. **What do you dislike about Novi AMS?** The Member Compass is a fantastic place for centralizing integrated components that impact the members. But the lack of customization in the navigation makes it a little cumbersome to access some of those items. **What problems is Novi AMS solving and how is that benefiting you?** NOVI makes it easy to explore opportunities for operational growth and automation when the association's business model isn't standard. **Official Response from Charles Stanisce:** > Hi Jeremy! It means a lot to hear this feedback from someone with your extensive development experience. We’re especially glad to know that our API and development support have made the work you do with your clients more effective and flexible. I appreciate the feedback around the navigation customization for our Member Compass. I'll make sure to pass along your feedback to the team. We always love hearing how you can help impact the growth of some of our non-traditional associations. Thanks again for taking the time to share your experience. We’re so grateful to have you in the Novi community! ### 15. Immediate Positive Impact **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Novi AMS?** Novi AMS is easily the best AMS solution that is offered. Without a doubt, they have the best customer support in the AMS area. The platform is simple to use, but it looks extremely clean and modern to our members and other website visitors. From the day we launched, there has been a clear positive impact on all business operations associated with Novi. Accounting is streamlined now that our AMS is connected to QuickBooks. Capturing credit card payments is a breeze. Sending communications to Novi users via Mailchimp integration has made it easy for us to gain useful insights about our members that we previously did not have. The onboarding process was extremely easy, and each onboarding specialist and support staff is personable and eager to help. Novi AMS is simply the best. They have an immediate and profound impact on our organization and membership. We cannot recommend Novi AMS enough. **What do you dislike about Novi AMS?** We didn't switch over sooner. Novi AMS is great. **What problems is Novi AMS solving and how is that benefiting you?** Member engagement, effective communication, non-dues revenue, accounting hardships **Official Response from Charles Stanisce:** > Hello! Thank you so much for this incredible review! We’re absolutely thrilled to hear that Novi AMS has had such a positive and immediate impact on your organization. It’s great to know that the simplicity and modern design of the platform are resonating with both your team and your members. We look forward to many years of continued partnership and are excited to continue supporting your growth. ### 16. User friendly system. **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa L. | COO/Deputy Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Novi AMS?** Novi has been user friendly. It also has a lot of information right at your fingertips. **What do you dislike about Novi AMS?** Some of the refunds happen is not clear. It seems like it is different each time we have a refund. This might be more of an issue with being hooked to QB. Directions are not always correct and need updating. **What problems is Novi AMS solving and how is that benefiting you?** Member information, membership renewals, membership registration. The system has been so much better than our previous one. User friendly, intuitive, great information at our fingertips. I don't think we have really even scratched the surface of what it can do for us. **Official Response from Charles Stanisce:** > Hi Melissa. Thank you so much for your feedback! We’re happy to hear that Novi is user-friendly and has been a significant improvement over your previous system. We also appreciate your insights on refund directions. These are areas we're actively working to refine for a smoother experience. We're excited to see you just getting started with Novi, and we look forward to supporting you as you continue to explore all that it has to offer! ### 17. Ease of running an association's memberships, news and events **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Novi AMS?** I like that Novi puts together 3 main aspects of association management: membership management, website management, and events management. Not having to go between different platforms for these major functions of our organization is key to our efficiency. **What do you dislike about Novi AMS?** There are two major platforms we use outside of Novi: one for email communications and one for forms submissions. If Novi could either seamlessly link to these, or offer similar services, it would only improve the platform. **What problems is Novi AMS solving and how is that benefiting you?** Novi solves the problem of tracking membership and membership dues. It also allows us to publish news, and have a dynamic website, which can be an overwhelming experience on its own. Novi's support team makes it easy to figure out anything that feels to complex. **Official Response from Charles Stanisce:** > Hello! Thank you so much for spending the time to leave a thoughtful review. We're so glad to hear that Novi has allowed you to streamline your membership, website, and event management needs. It’s great to know that not having to bounce between platforms is boosting your efficiency and giving you more time to focus on engaging with your members. We also really appreciate your insight about external platforms for email and form submissions. Feedback like yours helps us explore new ways to improve connections or offer built-in solutions that meet those needs. Your voice plays a part in shaping where we go next! ### 18. Functionality, Versatility, Ease of Use! **Rating:** 5.0/5.0 stars **Reviewed by:** Kristie M. | Director of Meetings and Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Novi AMS?** The functionality and versatility of Novi AMS is amazing. Easy to use and navigate. I use it daily and would be lost without it! I find it reassuring that help (Customer Service) is always just one click away! **What do you dislike about Novi AMS?** I only wish all tabs showed when something had changed (new census returned, new event registrations, etc.). **What problems is Novi AMS solving and how is that benefiting you?** Communication to our members, event registrations, accounting, membership dues, census reporting. The question is, "How is it not benefiting me?" **Official Response from Charles Stanisce:** > Hi Kristie. "How is it not benefiting me?" might be our new favorite quote! We're so glad to hear that Novi has been able to help with everything from event registrations to data optimization. Knowing you’d be lost without it is high praise! We're so grateful to have you as part of the Novi community, and we're excited to keep making your work easier one click at a time. ### 19. Breath of Fresh Air AMS **Rating:** 5.0/5.0 stars **Reviewed by:** Isabelle P. | Director of Membership/Business Dev, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Novi AMS?** I really appreciate how intuitive everything is—from updating our website to adding members and sending emails through the MailChimp integration. The platform is easy to navigate and doesn’t come with a steep learning curve. **What do you dislike about Novi AMS?** Because the member types didn’t fully match our organizational structure, we had to implement some custom workarounds to accommodate them. Especially for the dues rules. **What problems is Novi AMS solving and how is that benefiting you?** NOVI has helped us resolve much of our duplicate data, making it significantly easier to run accurate member lists. It’s streamlined my work as Director of Membership and made day-to-day tasks much more manageable. One of my favorite aspects of NOVI is the support team—they’re always responsive and incredibly helpful! **Official Response from Charles Stanisce:** > Hi Isabelle. I'm so thrilled to hear that our platform feels intuitive and is easy to use! I know our developers spend a ton of time optimizing the back end, so I'll be sure to share your positive feedback. Regarding your workarounds, we understand that every organization is unique, and sometimes it takes a bit of tailoring to make everything function just right. If you haven't already, we'd love to make sure Novi is doing everything it can to assist with your member types and dues rules. Feel free to reach out to us via Intercom (The Blue Bubble) to share your current processes. Thanks again for the thoughtful review and for being part of the Novi community! ### 20. For the most part, an upgrade from our old system. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Novi AMS?** I enjoy the streamlined membership information being shown right as you open the system. It is pretty user friendly to figure out things on your own and the support staff is usually quick to respond. **What do you dislike about Novi AMS?** There have been some times where I lack creative ability to change things in the registration process. I would like to be able to make it so if a person purchases a product, it stops them from purchasing another similar product. **What problems is Novi AMS solving and how is that benefiting you?** Having all of our transaction info directly in quickbooks. Being able to have our other clients on one service. **Official Response from Charles Stanisce:** > Thank you for your great feedback! We're thrilled to hear that you’ve found Novi AMS user-friendly and that the system has made managing transactions and member information much easier. I'd encourage you to reach out to our team directly via Intercom (The Blue Bubble) to talk through your product purchase workflow. You can create a group to lock down purchases based on previous purchase history and apply that rule to existing product visibility. We look forward to helping you get even more value from our platform! ### 21. Easiest Business Decision Ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Krystal H. | Deputy Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** I’ve been a daily NoviAMS user since 2017 as it manages our non-profit trade association, and it has been an absolute game-changer. The platform is incredibly user-friendly, making it easy to navigate for individuals of all skill levels, from beginners to seasoned techies. One of the standout features is its seamless integration with QuickBooks Online. This has saved us a significant amount of time and reduced errors when managing our financials, as everything syncs automatically. Whether I’m tracking memberships, managing events, or running reports, the software ensures everything runs smoothly. Overall, NoviAMS has simplified our operations and made our work more efficient. The onboarding process was something we were unsure about but nded up being smooth. We had a dedicated team member every step of the way. I highly recommend it to any non-profit organization or association looking for an intuitive and effective complete management tool. BONUS: The customer service is top-notch. I'm talking response times that are unheard of in the tech space! **What do you dislike about Novi AMS?** This is so difficult because there aren't many downsides to the product for us. Almost no downtime in the almost 10 years we have been using it. I would say it's ability to use other products but now it has an open API so other tools and software work together. That's a gamechanger for our trade show. I'll keep thinking on this and update but it's game-changer! **What problems is Novi AMS solving and how is that benefiting you?** Before NoviAMS, we wre trakcing memberships using a clunky spreadsheet. That is a thing of the past. We used to do so many manual ccounting tasks that are 100% automated and trackable using NoviAMS and QuickBoos Online. We are saving so much precious staff time now that members can register themselves, download receipts, add their own team members, etc., using their Member Compass dashboard. Finally, our branding appears seamless with our logo and theme and website all flowing together. We love it! **Official Response from Charles Stanisce:** > Hi Krystal, thanks so much for your glowing review of Novi! We're thrilled to hear that our platform has been a game-changer for your association. It's fantastic to know that the integration with QuickBooks Online has saved you valuable time again and again. We appreciate your continued partnership and look forward to another 10 years! ### 22. Novi Makes Managing an Association Simple and Streamlined **Rating:** 5.0/5.0 stars **Reviewed by:** Megan D. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** Our association loves so much about Novi -- the information it puts in the hands of our members, association leaders, and headquarters staff; the QuickBooks integration; and the responsiveness of the Novi team to feature requests and helpdesk inquiries. **What do you dislike about Novi AMS?** We would like to see additional features built out in their ecommerce platform. **What problems is Novi AMS solving and how is that benefiting you?** Before Novi, our membership database required manual updates. Our members didn't know when their membership had expired and couldn't update any of their information themselves. The association staff was spending hours manually entering renewals, updating information, and taking phone calls from members wanting to know if their membership was current or not. Now, members can use their profile to view and print their invoices, see when their membership expires, and updated their information. We are now able to offer more robust member-only benefits, since we can lock website, products, and events down so only members can access them. It is also wonderful to have everything in one place -- membership, event registration, product purchases, etc... **Official Response from Charles Stanisce:** > Megan, thanks for the 5-star review! I'm delighted to hear that we've helped resolve the manual updates and member communication challenges that you used to be facing. It's great to know that the QuickBooks integration and responsive support have contributed to your positive experience. ### 23. Novi AMS doesn't disappoint **Rating:** 5.0/5.0 stars **Reviewed by:** Keri C. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** Novi AMS is awesome! We use it all day, every day. It is easy to use so you don't have to be a tech guru to be able to use the software. The software is amazing and has all the functionality we need (and had been searching for!) but the people who work at Novi are even more amazing. They are quick to respond and they are incredibly helpful. I believe the support you receive with the software is as important as the software itself. They listen to their customers and make improvements to the software based on that feedback which ensures the software continues to meet the needs of their customers. We appreciate all the integrations that enhance our team's productivity and our members' user experience. **What do you dislike about Novi AMS?** I really can't think of anything we dislike. If there is something we would like changed or added, we can provide the input, and if enough of their customers ask for it, then the changes get made. **What problems is Novi AMS solving and how is that benefiting you?** Novi AMS helps us create and maintain a professional online presence that is easy to update so our content stays relevant. The technology helps the staff be efficient and provide top notch service to our members. **Official Response from Charles Stanisce:** > Hi Keri, I'm so glad to hear that our platform doesn't disappoint! It's awesome to know that our integrations have been able to enhance your team's productivity and when needed, our support has been there to help. Thanks for the amazing feedback! ### 24. Perfect solution for our membership needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Bonnie S. | Association and Grants Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** The seemless integration with QBO and Constant Contact has made such a difference in our time management. Having the Member Compass for our members to access for renewals, event registrations and more has been a game changer for our office efficiencies. The staff at Novi are extremely responsive and helpful with all my endless questions. The onboarding was so seemless by our onboarding specialist who worked with us to figure out some unusuaI needs that we had. I also appreciated Novi's willingness to make changes when something is being asked for by users and the fact they notify me when something I was listed as wanting is being put into production. The website is so easy to update and manipulate for changes. We've gotten many compliments on our new site since its launch! The Exchange community of other Novi users is also very helpful. **What do you dislike about Novi AMS?** We are a niche association with some of our customized membership things and while they could help get most of the customized things integrated, there are still some things we need to do manually which I had hoped to automate. **What problems is Novi AMS solving and how is that benefiting you?** We really needed to keep our member data clean and make registering for events an automated process. Novi is solving both. **Official Response from Charles Stanisce:** > Boonie, thanks for sharing your positive experience with Novi! We're glad to hear that the seamless integration with QuickBooks Online and Constant Contact has been a game changer for your team and helps save you valuable time. I'm also excited to hear that you've gotten many compliments from your members about your new website. That's the best news our team can receive. We appreciate your feedback and are thrilled to have you as part of the Novi community! ### 25. Novi AMS Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer J. | Director of Finance And Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** Novi has been so easy to use and the transition from our old AMS was simple. It is much more user friendly, they are always making improvements and their customer service is amazing. I use the system daily and it has made my life so much easier. My team members did not use our old AMS, instead they asked for information to be pulled and we created a lot of manual reports. Now, they are in there finding their own information. I looked at many AMS platforms and this was the best fit for our association. **What do you dislike about Novi AMS?** I don't see this as a drawback, but some may. The system is not customizable - it is configurable. To me this is good though bc it helps when you have an issue with the system. Our old system was customized and I always had to go to third party help because it was customized. **What problems is Novi AMS solving and how is that benefiting you?** It has made mainting out information much easier, honestly, everything in this system is easier than our last, therefore creating a time savings. And the two way Quickbooks sync, saves a lot of time as well. **Official Response from Charles Stanisce:** > What an amazing review Jennifer, thank you! It's music to my ears hearing that our platform has made your life so much easier, saving you valuable time every day. Our goal is to help you amplify the change your association makes, and it sounds like we've been able to do just that! ### 26. An AMS that doesn't require a PhD. **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin B. | Vice President and Chief Operations Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Novi AMS?** It's easy to set up and use. It plays well with many other SaaS systems that we use and the staff are approachable, friendly, and solution-oriented. If you have issues, Novi doesn't make you file a ticket that gets answered by an anonymous email address. You just open the chat window in the site backend, and you're talking with a team member whose name you know (and who you've probably talked with before) within minutes. They've worked to build a strong customer community. They treat their customers like they are members of a user association (most of their staff are former association staff, I think) **What do you dislike about Novi AMS?** The only thing that Novi does not currently do that we want is facility member-to-member communications. It does connect to other platforms that do that, so it's not a huge issue. Novi did not have all the bells and whistles that we wanted when we started with them a few years ago, but they've been very responsive to feedback and requests, and have added many new features that we've requested. So we're optimistic about future improvements. **What problems is Novi AMS solving and how is that benefiting you?** Novi serves as an information hub for us to track our members (database), but also for our members to participate in the association(website). It's the central focus of our operations and activity. Many other SaaS platforms that we use connect or integrate with Novi in some way, and the two synch to Quickbooks Online saves us a huge amount of time by eliminating the need to export/import transactions and then have to reconcile them. Note on the price: Novi is not the cheapest platform, and it shows. It has been well worth the cost to get the quality customer support and a system that works this well. There are far more expensive systems out there that are not half as good. **Official Response from Charles Stanisce:** > Hi Ben! Thanks for leaving us such an amazing review! It's great to hear that you appreciate the community of associations we've built. It's something we've relied upon to get us where we are today. I'm so glad that our team has continued to exceed your expectations year after year. Speaking of future improvements... we'll be launching a brand new tool to engage with your members very shortly. It's something that I'm personally excited about! Keep your eyes posted for our release notes at the end of this month. :) ### 27. NoviAMS has been a game changer for our Association. **Rating:** 5.0/5.0 stars **Reviewed by:** Alan D. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2025 **What do you like best about Novi AMS?** The NoviAMS support team is beyond the best in customer service. We have used plenty of different AMS systems over the years and every day I am blown away by their team's support. Their development is the "gold" standard of software development, focusing on customer input, multiple rounds of testing for each feature and is constantly developing new features versus their competitors that are constantly fixing bugs instead of features. We use NoviAMS every day for managing our operations and it has become our single source of data. There are tons of integrations to assist with automations that are easy to use and understand. There is even comprehensive documentation if you want to go further with your automations with Novi. We have gone through the AMS selection process a couple of times over the past decade and I can safely say, this is the best decision we have made. It has saved a massive amount of staff time, allows our data to stay "clean" and even forced us to really clean up our old data. Onboarding and implementing NoviAMS was the smoothest of any onboarding we have had and we definitely had a lot of clean-up to do and decisions to make in this process. Novi has a VERY robust onboarding that is well thought out. **What do you dislike about Novi AMS?** There is very little I dislike about NoviAMS. My only possible dislike is that the speed is slower than other systems, but it's something our staff is used to. We know that it's handling tons of processes on the back-end to keep our data clean. There aren't as many features as some other AMS systems so you will have some additional costs for other software, but the majority connects together and it gives you more customization versus a half-built feature in some platforms that is clunky to work with. **What problems is Novi AMS solving and how is that benefiting you?** Novi solves the issues of data integrity across platforms. It helps automate data entry on a large scale, especially with financials. It has served as our single source of clean, accurate data and can host ALL of our contacts (members, non-members, prospects, exhibitors, sponsors, etc.). **Official Response from Charles Stanisce:** > Hey Alan. I'm blown away by your review! We're honored to be the gold standard and appreciate all the praise you shared. I'm glad to hear that we've been able to help keep your data clean and become the single source of truth for your association. I know the entire Novi team is looking forward to many more years of partnership! ### 28. Overall we are really happy with Novi. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** The directories and two-way communications with Quickbooks was a game changer. The online support is normally great too. **What do you dislike about Novi AMS?** Since it's new, not a lot of the kinks are worked out, and there are some features that are not yet available that I think should have been standard. **What problems is Novi AMS solving and how is that benefiting you?** The two way communication with Quickbooks has saved a ton of time from having to go in and manually create invoices myself, and the database on the back end is very helpful. **Official Response from Charles Stanisce:** > Hello. Thanks for sharing your experience! I'm thrilled to hear that the directories and real-time integration with Quickbooks have been beneficial for your association. We understand your concerns about the missing features and invite you to share any feature requests that you think would be beneficial with our team via Intercom. We do have a few new features that we'll be launching shortly, so I encourage you to keep an eye out for the upcoming release notes. ### 29. Solid product and great support **Rating:** 4.5/5.0 stars **Reviewed by:** Dan B. | Senior Director Of Product Training, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Novi AMS?** Ease of use, good integrations, great onboarding with helpful team **What do you dislike about Novi AMS?** nothing of note so far as we've just been through onboarding **What problems is Novi AMS solving and how is that benefiting you?** integrating with our tech stack and being easy to update due to volunteers running it **Official Response from Charles Stanisce:** > Hi Dan. Thank you so much for sharing your experience with others! I'm so glad to hear that Novi has lived up to your expectations. We're always here to help with anything as you continue to grow. Excited to see where things go! ### 30. Novi Saves the Apartment Association Community! **Rating:** 5.0/5.0 stars **Reviewed by:** Naomi W. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Novi AMS?** Not only does novi have moduele's for any beginner, they have helpful tools to get you through every step of the way. **What do you dislike about Novi AMS?** Sometimes my blue bubble doesn't show up, don't love limited website templates **What problems is Novi AMS solving and how is that benefiting you?** making it user friendly fofr viewers **Official Response from Charles Stanisce:** > Naomi, thank you so much for the 5-star review! I love to hear that our resources have been able to help every step of the way. I'll make sure to pass along the feedback about improving our website templates. If there is anything specific you'd like to share, feel free to do so via Intercom (the Blue Bubble). If, for whatever reason, the Blue Bubble doesn't appear, you can always reach our team directly at help@noviams.com. ### 31. Powerful Tool for Association Management **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica O. | Marketing & Admin Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** NOVI has been a total game-changer for our organization. It has streamlined our membership management, event registrations, sponsorships, payments, invoicing, financial tracking and so much more. It's super user-friendly and incredibly robust/powerful. I've been so impressed with the NOVI team - it's rare to find this level of support from real, local, caring humans. Cannot say enough good things about Pete and his incredible team! **What do you dislike about Novi AMS?** The only slight negative I can think of is sometimes the chat support is slow and multiple people jump in over time which confuses the issue. But 99% of the time we're able to get our questions answered appropriately. **What problems is Novi AMS solving and how is that benefiting you?** Our nonprofit was in the dark ages of manual records prior to using NOVI. Our records were a mess and event registrations/membership management was extremely cumbersome. NOVI has streamlined these processes and so much more. **Official Response from Charles Stanisce:** > Thanks for your kind words! We're delighted to hear that Novi has made such a positive impact on your association. We're sorry to hear about the occasional confusion with our support and will continue to strive to enhance that aspect of our service. We appreciate your feedback and look forward to a continued partnership! ### 32. Novi is a TIME SAVER! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Novi AMS?** Novi has saved us a huge amount of time with the automation of member reports, events, products, etc. Customer support is also always helpful and responsive. **What do you dislike about Novi AMS?** There are some areas of Novi that could interact better with other areas.Events, tickets, and products don't always flow as easily as we wished. **What problems is Novi AMS solving and how is that benefiting you?** The time we spent manually tracking events, members, etc. is a huge benefit to Novi. Membership renewals going out automatically is also a huge time saver. **Official Response from Charles Stanisce:** > Hello. Thank you for the wonderful review! It’s amazing to hear how much time you’re saving with automated reports, event registrations, and those ever-important member renewals. If you haven't already, please feel free to reach out to us via Intercom (The Blue Bubble) to talk through any event or product workflows. Our team is always here to help brainstorm ideas and goals. Here’s to saving even more time together! ### 33. NOVI has been transformational for NWIR **Rating:** 5.0/5.0 stars **Reviewed by:** Katie B. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** I love the cleanliness of the database and the design and how intuitive it is to learn the system. The staff is super responsive and, unlike other systems I've used, I feel that I learned my way around so much quicker because of the training we received. **What do you dislike about Novi AMS?** There's nothing that I really dislike about Nobi. The only thing I miss about our old system is being able to generate invoices out of the system instead of going through QuickBooks. But other than that, all the positives far out way that that one negative. **What problems is Novi AMS solving and how is that benefiting you?** In our old system, we really didn't have a grasp on what our membership numbers were at any given time. The easy to use dashboard helps me keep track of where we are as we seek to grow our membership. It's been a lifesaver. **Official Response from Charles Stanisce:** > Katie, thank you so much for the amazing review! I'm glad our training has been beneficial and allowed you to learn your way around the platform. I also appreciate the feedback on the membership dashboard. I love hearing that it's been a lifesaver for your association! ### 34. An Amazing Experience All Around! **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen S. | Director of Membership & Financial Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** Switching over from our previous platform to Novi was truly like going from analog to digital. We have so many more features than we previously had and it has greatly improved functionality for both our staff internally and our members as they navigate their member compass area. Their customer service has been phenomenal starting with a thorough and simple onboarding process, and they've been easy to communicate with along the way if something has come up that we needed help with. We are able to integrate our accounting through QuickBooks online and it's helped to streamline our dues process. **What do you dislike about Novi AMS?** I really only have positive things to say about working with Novi! **What problems is Novi AMS solving and how is that benefiting you?** Our previous system didn't allow for an integration with QuickBooks, and that has been a feature that has been so beneficial to us in utilizing Novi! **Official Response from Charles Stanisce:** > Kristen, what an amazing review! We're thrilled to hear about your positive experience with Novi. It's great to know that the transition has been smooth and that our features have improved functionality for not only your team but your members as well. I'm also glad to hear that our integration with QuickBooks has improved your dues process as well. Thank you for sharing your feedback! ### 35. Easy-to-use platform with 10/10 customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah J. | Brand Strategy Associate, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** Novi AMS has been a gamechanger for our membership association! We finally have clean data and a way to track member's journeys and engagement. We used to have dozens of support tickets a week on our old platform (MemberClicks), but now the system is so seamless. I particularly love how well-documented all of the processes are, so I can easily find answers to something I don't know how to do on the platform. Their support chat is also super fast and helpful. **What do you dislike about Novi AMS?** The website designer is a bit limited, but it does the job. **What problems is Novi AMS solving and how is that benefiting you?** We use Novi AMS as our member management hub, website, events scheduling, payment portal, blog, store, and so much more. I love that all of these parts work together seamlessly now. **Official Response from Charles Stanisce:** > Hi Sarah. Thank you so much for the 10/10 review! I'm glad to hear that Novi has helped streamline your processes and provide a seamless experience. We appreciate your feedback about the website designer and will pass along the insight to our team, as we're constantly looking for ways to improve the platform. ### 36. NOVI AMS continues to Exceed expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Novi AMS?** NOVI AMS has the best support personnel that are timely and provide answers to your issues or questions right away! **What do you dislike about Novi AMS?** Because NOVI AMS is synced in real-time to quick books online, the spin time/processing of data does take a little longer. **What problems is Novi AMS solving and how is that benefiting you?** The addition of NOVI Pay is helping streamline our payment processing and cutting down on credit card processing fees as well. **Official Response from Charles Stanisce:** > Hi there! Thank you so much for your thoughtful review! We're thrilled to hear that you've had such a positive experience with our support team. We also appreciate your honest feedback regarding the sync of our real-time integration with QuickBooks Online. While the live connection is a powerful feature, we understand that performance matters, and we're continuously working on ways to optimize speed without compromising functionality. It's also fantastic to hear that Novi Pay is helping you reduce your processing fees. That was exactly our goal when we set out to create it! Thank you again for your feedback and for being a valued part of our community. ### 37. An AMS that simplifies everything! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Director of Communications & Membership, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Novi AMS?** NOVI AMS is an extrememly efficient system that is helping our assocation organize and execute objective more effectively. NOVI staff and support is amazing as well! **What do you dislike about Novi AMS?** At times the login situation can be problematic and not completely clear to certain users that were migrated over. This creates duplicate accounts.The prompting language is a bit confusing but I did add more custom directions to guide them through the process. For new users this is not an issue. All in all, this is small issue. **What problems is Novi AMS solving and how is that benefiting you?** NOVI is helping us solve many problems and is making us more efficient in the categories of dues renewals, event registration and new memberships! **Official Response from Charles Stanisce:** > Micahel, thank you so much for the 5-star review! I'm happy to hear that we've made your association more efficient in renewals, event registrations, and recruiting new members. We look forward to our continued partnership! ### 38. Novi AMS transformed our Association! **Rating:** 5.0/5.0 stars **Reviewed by:** Anna M. | Marketing and Membership Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** When we made the switch to Novi AMS, we saw an increase in productivity for staff, as well as a better experience for our Members. The team at Novi are so incredibly responsive and helpful, and we always feel taken care of. We're SO happy we made the switch when we did. It really transformed both our staff experience and member experience on so many fronts! **What do you dislike about Novi AMS?** Honestly, I am not sure how to answer this. We haven't run into many pain points. **What problems is Novi AMS solving and how is that benefiting you?** Event management, registration & reporting is huge - everything is very user friendly on both the back end and front end. Novi also took our website to the next level - it looks and functions way better! **Official Response from Charles Stanisce:** > Hey Anna. We're thrilled to hear that Novi has had such a positive impact on your association's productivity and member experience. Our team is dedicated to providing responsive and helpful support, and we're glad you feel taken care of. Thank you for making the switch to our platform! ### 39. User Friendly and Easy Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Kallee R. | Director of Events/Assistant to the President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** What's not to like? Our staff and members love that Novi AMS is so user friendly and intuitive. Navigating the system is very easy and manageable. The ease of integration, especially the two-way integration with QuickBooks is a game changer in the best way. **What do you dislike about Novi AMS?** There are a few small items that we'd like to be able to customize but they're not enough of a dislike or con for us to want to use another platform. **What problems is Novi AMS solving and how is that benefiting you?** Novi AMS is helping us solve many inefficiencies we had prior to its implementation. Many manual processes are now automated and saving our staff time to dedicate to other things. **Official Response from Charles Stanisce:** > Hi Kallee! Thanks for sharing your experience. We're thrilled to hear that you find our system user-friendly and easy to implement. We appreciate your feedback on customization options and will take it into consideration for future updates. It's great to hear that we've helped streamline your processes and save your staff time. If you have any specific customization requests or further feedback, please feel free to reach out to our team via Intercom. Thanks again! ### 40. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Yvonna H. | Vice President of Member Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** Novi has so many fantastic features that it's difficult to know where to begin. It's easy to learn and use, and the implementation process was incredibly smooth. Our incoming data was in poor condition, and the assistance we received was invaluable. We truly love our website and appreciate how simple it is to update and make changes. It's great to know that I won't have to wait two weeks for any updates to be made. **What do you dislike about Novi AMS?** There is absolutely nothing I dislike about NOVI! **What problems is Novi AMS solving and how is that benefiting you?** Integrating our database with QuickBooks will greatly enhance our efficiency and conserve valuable time and resources. **Official Response from Charles Stanisce:** > Thank you for your kind words Yvonna! I'm delighted to hear that you're satisfied with Novi and that it has been beneficial for your association. Our goal is to provide a user-friendly and efficient solution, and we're pleased to hear that it has enhanced your efficiency and saved valuable time and resources. We look forward to a continued partnership! ### 41. New User in the Past Year **Rating:** 5.0/5.0 stars **Reviewed by:** Heidi H. | Membership Engagement, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** I love all the options that are available in Novi and that there is always something new to learn! They continue to offer webinars about systems. They are very open to new ideas to help the program run better. Their customer service is amazing. It is a VERY user friendly system, that our new employees have picked up quickly. **What do you dislike about Novi AMS?** I have had some issues integrating it with one of our other software systems. It works, but it took longer to figure out then anticipated. **What problems is Novi AMS solving and how is that benefiting you?** It helps keep all of our members records, billing and engagment in ONE place! **Official Response from Charles Stanisce:** > Hi Heidi! We're thrilled to hear that you love the options available in Novi AMS and that our training webinars have been helpful. We're sorry to hear about the integration issues, and we'd love to work with you to improve that experience. Feel free to reach out to our team via Intercom if any other issues arise. Thank you for sharing your feedback! ### 42. Great design & efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Olimpia F. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** The integration with QuickBooks has been such a timesaver and has reduced redundancy. The front end is clean, modern, and easy to maintain and update. Support and onboarding were perfect, our questions were answered, and solutions were shared when requested. **What do you dislike about Novi AMS?** I do wish the address verification used USPS standards to verify and not Google, the format would be better and in line with the actual standards used by the United States Postal Service. **What problems is Novi AMS solving and how is that benefiting you?** Effective and efficiently aids us in managing our events, members, prospective members and the accounting that comes with all of it. **Official Response from Charles Stanisce:** > We're glad to hear that you are enjoying the integration with QuickBooks and finding the front-end design easy to maintain. We do appreciate your feedback about the address verification and will make sure to pass the feedback along to our team. Thanks for sharing your feedback! ### 43. The NOVI team are very nice and respond to any inquiry very prompt **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Novi AMS?** Everything - from the connection with QBO to the staff. **What do you dislike about Novi AMS?** Sometimes the site keeps spinning but nothing the IT people can't help us. **What problems is Novi AMS solving and how is that benefiting you?** Adding the ACH option on the payment **Official Response from Charles Stanisce:** > Hello! Thank you for the kind review and for highlighting what you love about our platform. I'm glad to hear you're enjoying the QuickBooks Online integration, support from our team, and the increased payment options. Thanks again for taking the time to share your feedback! ### 44. A robust but simple AMS **Rating:** 5.0/5.0 stars **Reviewed by:** Kendall M. | Director of Grants and Quality Data, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** We are a smaller association with 4 staff members. Novi helps us do our jobs more effectively and efficiently. It's a very user-friendly platform and so simple to use, but offers everything we need and then some. The Novi team is extremely responsive to our questions and proactive in providing trainings and support. **What do you dislike about Novi AMS?** I have yet to find anything Novi can't do for us. **What problems is Novi AMS solving and how is that benefiting you?** Novi allows an easy platform on our website for members to update their information themselves, ensuring we have accurate data with minimal effort on our part. **Official Response from Charles Stanisce:** > Thank you for the 5-star review, Kendall! We're thrilled to hear that Novi has been such a valuable tool for your association. We strive to provide a user-friendly platform with excellent support, and I'm glad to hear that it's making your job more efficient. I'm also happy to hear that it's been easy for your members to serve themselves and update their information without any effort on your team's part. ### 45. Amazing software! **Rating:** 5.0/5.0 stars **Reviewed by:** Jillian C. | Event Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Novi AMS?** Event management tools have really helped me to be able to easily create, promote, and track events, from small networking gatherings to large conferences seamlessly. **What do you dislike about Novi AMS?** Limited third party intergrations, but does intergrate well with quick books. **What problems is Novi AMS solving and how is that benefiting you?** Managing event logistics manually is time-consuming and complex but Novi AMS automates event setup, scheduling, and promotions has Reduced my administrative workload, making event planning more efficient. **Official Response from Charles Stanisce:** > Hi Jillian. Thanks so much for the 5-star review! We're glad to hear that Novi has been able to reduce your administrative workload and make event planning more efficient. Thanks for sharing your experience! ### 46. Novi has been an amazing upgrade from our previous AMS. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** Novi is a live/active database with multiple people able to be working in it at the same time. It offers real time updates to accounts that members can see. **What do you dislike about Novi AMS?** The ecommerce portion of Novi AMS is by far the weakest portion. Changes need to be made to add backend abilities for status updates, notes on orders for specific items to note, etc. **What problems is Novi AMS solving and how is that benefiting you?** The live database that can be accessed by members, administrators, etc. has cut down on the amount of incorrect information because of updating. Also, the integration of bookkeeping with member data allows for members to view outstanding invoices and pay with ease. **Official Response from Charles Stanisce:** > I'm delighted to hear that Novi has been a great solution for your association! I love hearing that your members have been able to seamlessly update their information. I'll make sure to pass along your feedback regarding the ecommerce section. We look forward to providing many more updates to the platform! ### 47. Outstanding member experience and customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Katherine S. | Associate Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** Robust, easy to use platform that integrates and solves most all of our problems! Outstanding customer support - real time, problems solved within hours. **What do you dislike about Novi AMS?** The QuickBooks integration components are limiting in terms of making real time changes and adjustments to purchases/business with the association **What problems is Novi AMS solving and how is that benefiting you?** The platform serves most all of our needs. We will continue to use mailchimp and Whova event app. **Official Response from Charles Stanisce:** > Hi Katherine. Thank you for your positive feedback! We're glad to hear that our platform is solving most of your association's needs. I appreciate the insight about our QuickBooks integration. I'll make sure to pass it along to our team. We've been constantly improving our support processes, so I'm glad to hear that it has been nothing but outstanding for you and your team. ### 48. We use Novi every day and it is very user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah K. | Events and Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** Extremely user friendly, and when we are stuck the support team is right there to help. **What do you dislike about Novi AMS?** We use it to run our website and sometimes it can be tough to navigate where to change specific items. **What problems is Novi AMS solving and how is that benefiting you?** We are now using it to run our events instead of paying for another program- so far it has worked well! **Official Response from Charles Stanisce:** > Hi Sarah. I'm thrilled to hear that you find our platform user-friendly! I know our team prides itself on making it easy to use. I'm also glad to hear that the switch to hosting your events through Novi has also been successful. Please don't hesitate to reach out to our team via Intercom if we can help with any website issues should they occur. ### 49. Efficient and user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Novi AMS?** Streamlines AMS and allows for user friendly use **What do you dislike about Novi AMS?** So far it exceeds my expectations and I have not faced any setbacks. **What problems is Novi AMS solving and how is that benefiting you?** Accessing AMS was previously a problem but Novi provides an ease of use that I find appealing. **Official Response from Charles Stanisce:** > Thanks so much for the great review! We're thrilled to hear that you found Novi easy to use and that it's helped streamline your processes. Making workflows more efficient is exactly what we aim for, so it's great to know we're hitting the mark. Please don’t hesitate to reach out to our team via the blue bubble if we can help with anything. :) ### 50. Wonderful AMS and top tier customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Novi AMS?** The People! The customer service is so impressive and having a great relationship with many people on the Novi team gives an extra personal touch and I always feel heard with ideas and concerns. **What do you dislike about Novi AMS?** No AMS is perfect and our membership structure isn't the perfect fit when it come to who holds the membership person or company but Novi has helped us with any work arounds needed. **What problems is Novi AMS solving and how is that benefiting you?** Saving time and making our work more efficent. Member experience for registeration, attendee list, etc has been a huge benefit when switching to Novi. **Official Response from Charles Stanisce:** > Thanks for your positive feedback! We're glad to hear that our team has made the difference and that we've been able to help streamline your processes. 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