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NovaTalks Reviews & Product Details

admin

LT

Lokesh T.

Tax Manager

Oil & Energy

Enterprise(> 1000 emp.)

Validated Reviewer

Review source: G2 invite

Incentivized Review

Oct 14, 2024

"Greatly assists with running simple questions"

What do you like best about NovaTalks?

NovaTalks has proven to be quite helpful to manage our customer support services. With all the messaging channels being managed on a single platform, the ability to respond has drastically increased the efficiency of our teams. Review collected by and hosted on G2.com.

What do you dislike about NovaTalks?

I personally do not think that reporting features depend so much on customization, they are somewhat limited in my opinion. Lastly, the lack of detailed analytical tools for own fortunes and misfortunes, customer sentiment, an agent’s performance, etc. Review collected by and hosted on G2.com.

What problems is NovaTalks solving and how is that benefiting you?

NovaTalks does away with having to shuttling between different messaging platforms for customer support. Laying down a top-down approach smooths out interactions and we are able to provide answers to concerns addressed to our team without much fuss. Review collected by and hosted on G2.com.

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NovaTalks Overview

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What is NovaTalks?

NovaTalks is an omnichannel customer care platform that allows companies to merge their messengers into one intuitive dashboard. NovaTalks was developed by a team of Ukrainian developers from NovaIT-an innovative IT Integration Company. Three features that make us stand out from the competition are customizable messengers list, AI chatbot support and Text Analytics. With the possibility to form the messenger catalog with only required messengers and channels, each customer service team can customize their NovaTalks dashboard to provide seamless customer support at a lower cost. We also process individual requests to connect unsupported or more unique messengers to accommodate the customer needs of every company. NovaTalks allows companies to set up their own AI chatbot to increase efficiency of their customer care team by automating the processing of client requests and inquiries and supporting clients 24/7. Big Data text Analytics feature enables even smaller companies to transform their ongoing messenger conversations into informative behavioral insights. Thereby, making NovaTalks a valuable customer care solution, notable for start-ups and small to medium digital companies.

NovaTalks Details

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NovaTalks Community

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Product Description

NovaTalks is an omnichannel customer care platform that allows companies to merge their messengers into one intuitive dashboard. NovaTalks was developed by a team of Ukrainian developers from NovaIT-an innovative IT Integration Company. Three features that make us stand out from the competition are customizable messengers list, AI chatbot support and Text Analytics. With the possibility to form the messenger catalog with only required messengers and channels, each customer service team can customize their NovaTalks dashboard to provide seamless customer support at a lower cost. We also process individual requests to connect unsupported or more unique messengers to accommodate the customer needs of every company. NovaTalks allows companies to set up their own AI chatbot to increase efficiency of their customer care team by automating the processing of client requests and inquiries and supporting clients 24/7. Big Data text Analytics feature enables even smaller companies to transform their ongoing messenger conversations into informative behavioral insights. Thereby, making NovaTalks a valuable customer care solution, notable for start-ups and small to medium digital companies.

Seller Details

Seller

Nova IT

ZL

Overview Provided by:

Zoia Levina

BSc Communication Science || Marketing Strategist

Recent NovaTalks Reviews

10/22/2024

JR

Jorge R.Mid-Market (51-1000 emp.)

4.0 out of 5

"AI chatbot functionality helps automate basic inquiries"

NovaTalks’ omnichannel has been helpful in helping us deal with your Customer Relations over the various messaging platforms. Locking the messenger...