NinjaOne Reviews & Product Details

Automations work as expected, patching (software and OS) is reliable, Ninja Remote is easy to use for both us and end user, remote powershell/cmd works well too. (There's now even background remote so we can log on and view event viewer for example without disturbing end user). NinjaOne is very easy to set up, customer service is fantastic and I often hear from my account manager who wants to check in with us. Active Discord community where both other customers and NinjaOne staff are on hand to assist. I am able now as well to remote into my Linux devices!

I like how I can see everything in one portal and that they are always adding new features. Even better is we can SSO onto the platform and it supports passkeys!

We are using it for documentation and our IT knowledge base and it is good to have everything in one place for our techs.

I have recently started testing backups with my NAS and this was so easy to set up, I am speechless! We use it to backup our servers too and even doing an image back up lets us go on and download individual documents for when a user has 'misplaced' something and we don't want to do a full server recovery. Although it does let us do a full recovery too easily using the tool that NinjaOne provide. That has worked well with our vSphere environment and provided a full server image recovery.

I use NinjaOne every day and I honestly would be lost without it. Review collected by and hosted on G2.com.

Devices that are offline are shown as unhealthy on the dashboard which I would prefer to not be included in the statistics. It does let me customise other health information though which is good.

I wish I could run patching/scripts on a scheduled basis if its missed, I think this is an upcoming feature... Review collected by and hosted on G2.com.

The Ninja Platform has a very easy user interface to navigate and all information is available in a easy way for an engineer to find. The integrations are great for for MSPs which allow automatic billing and asset management from your PSA solutions. Compared to the other products that I have tried Ninja has by far been the best solution in terms of speed and reliability and it's cost per unit is better than the other solutions.

The AI Intelligence still has some way to go but the useful features like summarising what issues users may face installing Windows Updates can help an engineer choose whether or not to approve a patch.

The support is good, and responses are fast. Review collected by and hosted on G2.com.

Whilst the support team is good, the results are inconsistent, I've contact support with what I believe to be a simple request a get what feels like a canned response. Review collected by and hosted on G2.com.

NinjaOne has fundamentally transformed how we manage our IT infrastructure. The single best thing is its truly unified platform. Before NinjaOne, we were juggling multiple tools for patching, remote access, and monitoring. Now, it's all under one clean, intuitive dashboard. The automation capabilities are a massive time-saver; we've automated routine maintenance and patch deployment across all our devices, which has freed up our IT team to focus on strategic projects instead of constant firefighting. The remote access is fast and reliable, allowing us to support our users instantly, no matter where they are. On top of the excellent platform, their customer support is top-notch; they are responsive, knowledgeable, and genuinely helpful whenever we have a question. As our organization grows, NinjaOne's scalability gives us complete confidence that our IT management can keep pace. Review collected by and hosted on G2.com.

Honestly, it's difficult to find significant faults with the platform itself. From an integration perspective, while the existing integrations are good, we are eagerly looking forward to a future Jira extension, as this would be a huge boost to our workflow. Additionally, a deeper integration with SentinelOne would be incredibly valuable. Specifically, the ability to more seamlessly patch vulnerabilities flagged by SentinelOne and have the vulnerability list automatically update post-patching would make the combination of these two tools even more powerful. Review collected by and hosted on G2.com.

I’ve been using NinjaOne for the past five years, and what stands out the most is how reliable and efficient it is for managing devices remotely. It provides detailed insights into system performance, which helps me quickly identify and resolve issues before they impact users. The remote management capabilities are especially valuable because I can perform troubleshooting, updates, and maintenance without interrupting the end user’s work. Review collected by and hosted on G2.com.

One area that could be improved is the remote access experience, particularly when switching monitors within Splashtop, as it can sometimes feel less seamless than expected. While it works, making this process smoother and more intuitive would enhance usability. Review collected by and hosted on G2.com.

I really like the flexibility and scalability of the RMM tool; it allows us to get really granular with our monitoring and configurations, which is great in a manufacturing environment with multiple workstation configuration standards. Review collected by and hosted on G2.com.

One of the biggest downsides right now is the lack of granular control around the endpoints backup solution specifically; we'd like to assign or not assign a backup policy to endpoints dynamically, but the solution currently doesn't allow for that. For example, we'd like to enable NinjaOne backup for all 1:1 assigned devices, but exclude shared workstations, but there's no current way to dynamically assign, not assign, or disable the backup solution on any given endpoint. There's also a decrypt cert issues with the macOS version of the NinjaOne Backup solution, but this is being addressed by the developers. Review collected by and hosted on G2.com.

Most helpful are the the integration of many ways to monitor all different kinds of devices with ease. There many applications to choose from and use them all in one platform. All critical informations are visible once on the desktop. Very helpful is also the integrated remote access app so you have only one platform to manage complete infrastructures and solve critical problems without using another tool. After coniguring all aspects you have a whole automatd patching an monitoring tool and the efford to handle customers will be reduced to a minimum. THe GUI of ninja one is very responsible and after a bit of learning als comfortable to use. the performance of applying changes to monitored system is also very responsive and patching will be done in a few moments. Onboarding of new devices or complete infrastructures can be done in an easy and fast way. regarding the pricing for me it is a very fair product. Regarding the new introduced AI supported automatic patching features we will start to use this also to have less effort in following up all manged devices manually. Review collected by and hosted on G2.com.

Currently I can't find any things what I would dislike. Some more report template samples could may be more helpful. The whole NinjaOne solution is for me curently the most handy monitoring and patching tool. Review collected by and hosted on G2.com.

Simply put, it just works. It’s a well-rounded product with very few issues. Everything works smoothly, the API is great, and the roadmap feels active and well maintained. Review collected by and hosted on G2.com.

Nothing major stands out on the platform. There are a few minor UI inconsistencies and occasional navigation confusion, but overall the product feels well designed and put together. Review collected by and hosted on G2.com.

NinjaOne is extremely easy to use and very intuitive, even for larger environments. The remote monitoring tools are fast and responsive, and the automation features save a huge amount of time. Patch management works consistently, and the dashboard gives a clear overview of all devices and alerts. Review collected by and hosted on G2.com.

Reporting could be more customizable, especially for clients who want specific formats or detailed breakdowns. Some advanced automation options require manual setup that could be simplified. A few integrations feel limited compared to other RMM platforms. Nothing major, but there’s room for deeper customisation. Review collected by and hosted on G2.com.

Ninja One's console is very easy to use. It has a lot of options and tools for us to use in our organization such as our organized list of computers to remote into, reporting, backend tools, and the ticketing system that we integrated with our own ticketing system. We are still in good standing with the software and have no desire to go into another remote software system. After nearly 2 years, we've had more users utilizing this tool and even automated our backups using the NinjaOne tools. Review collected by and hosted on G2.com.

Remote Desktop still has its moments of kicking people out during the middle of a session and constantly taking longer times to get someone back on their computer. We reached out to support, but looks like this might be an issue that needs to be further looked into. It seems to be within our network at our Corporate Office. Also, some errors have no explanation. Getting messages such as "Something went wrong, try again later" does not help us at all. Review collected by and hosted on G2.com.