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Dean L.

IT Services Manager

Mid-Market (51-1000 emp.)

7/18/2023

"A Great Partner for Modern IT Management"

5/5

What do you like best about NinjaOne?

NinjaOne has become the central platform our IT team relies on to support every user and device we manage. It provides a solid foundation for our day-to-day operations and keeps the tools we use most within a single, easy-to-manage interface.

Their support team is consistently excellent to work with. They're knowledgeable, responsive, and focused on resolving issues quickly, making them a true partner rather than just a software vendor.

The platform also integrates well with other solutions we use, including SentinelOne and Ninja Backup for Microsoft 365, allowing us to manage security and backup services more efficiently from a unified ecosystem.

Perhaps most importantly, NinjaOne listens to its customers. They take feedback seriously, continue investing in improvements that matter, and have built a reputation for treating their customers well. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

While I've had a very positive experience with NinjaOne overall, there are a few areas where I'd like to see improvements.

One is vulnerability management. I'd like to see a smoother workflow that makes it easier to review and remediate the highest-priority vulnerabilities in a structured way. It can sometimes feel like there's a disconnect between identifying the issues that matter most and taking action on them efficiently.

I'd also like to see better coordination between automation scripts. When multiple scripts are configured to run at user logon, they can occasionally compete with one another or create unnecessary delays. More control over script sequencing or dependencies would help make automation more predictable.

Overall, these are workflow improvements rather than major shortcomings. NinjaOne has shown that it listens to customer feedback, so I'm optimistic these areas will continue to improve over time. Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

NinjaOne gives our team a single pane of glass to monitor the health of all the systems we manage. We can quickly identify issues, prioritize what needs attention, and often resolve problems before users are even aware of them.

It also streamlines remote support by giving us multiple ways to securely connect to workstations and servers. Whether we're troubleshooting an issue, deploying software, or performing routine maintenance, we can do it efficiently without needing to be on-site. This has improved our response times, reduced downtime for our users, and allowed our small team to support a growing number of devices. Review collected by and hosted on G2.com.

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Mike G.

Volunteer

Small-Business (50 or fewer emp.)

8/13/2024

"NinjaOne Has Been (and still is) A Game Changer"

5/5

What do you like best about NinjaOne?

We've been using NinjaOne now for a few years, and we continue to be impressed by the innovated functionality added to the platform - The ease of use has always been a big plus to us, as are the many integrations and ease of scripting. Most recently, we have migrated our cloud backup to Ninja Backup and the amount of time we have saved in chasing down problems with backup schedules has been significant - it simply works - and restores! Oh sweet Jesus, it can't get any simpler than this. Such an improvement over our previous platform of choice. We've also added MDM to our Ninja portfolio - and we are finally able to get meaningful management of Mac OS under control as well as iOS and Android platforms. I am confident that we will definitely be sticking with Ninja for years to come. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

That we didn't make the decision to migrate over to NinjaOne sooner? - update for 2026 - this still holds true! Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

Our clients expect that their IT assets are monitored, managed, and providing optimum performance and uptime. NinjaOne is at the core of our service offering for managed IT services. One of the most vital aspects of NinjaOne is how effective the patch management system works. Managing patches to operating systems, major applications like Microsoft, and a wide selection of third party applications is critical to the success of our programs. NinjaOne delivers this facet of remote monitoring and management brilliantly. Another area we find that the NinjaOne platform shines is in the onboarding process of new endpoints. Through scripting and application deployment, we are able to quickly set up a clients system for use both in our platform, and in the case of a new PC purchase, ensure that all security features are installed as an integral part of that process.

Update - 2026 - Ninja Backup and MDM have further improved our ability to support clients efficiently, effectively, and securely. We've invested a great deal of time in building scripting and automations that make our lives easier and clients lives more productive. NinjaOne is and will continue to be a vital part of our service delivery package. Review collected by and hosted on G2.com.

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Zach S.

System Engineer

Small-Business (50 or fewer emp.)

7/13/2026

"NinjaOne Workflows That Go Beyond RMM: Inventory, Compliance, Warranty Tracking, and More"

5/5

What do you like best about NinjaOne?

You have already built workflows that turn NinjaOne into more than a basic RMM:

BIOS, motherboard, OS, and hardware inventory written into WYSIWYG fields.

Windows 11 readiness and compliance checks.

Warranty tracking with vendor, expiration, days remaining, and status.

Reboot prompts with delay reasons and dashboard writeback.

Mail-client configuration discovery.

Windows Update cleanup and remediation.

Policy-driven scheduled scripts and monitoring.

Organization/location-specific agent installer generation.

SentinelOne integration and migration workflows. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

Scheduled automations not queueing for offline devices Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

NinjaOne is solving the challenge of managing a large number of endpoints across multiple customers without having to manually touch every device. It gives us centralized visibility into device health, patching, security, hardware information, and potential issues before they become larger problems.

The biggest benefit for us is automation. We use NinjaOne to deploy PowerShell scripts, standardize configurations, collect custom device information, monitor system health, and automatically remediate common issues. Tasks that would previously require manually connecting to dozens or hundreds of computers can now be completed across an entire organization from one platform.

It has also helped us become more proactive rather than reactive. We can identify systems with low disk space, outdated configurations, excessive uptime, hardware or warranty concerns, and other issues before the customer reports a problem.

Overall, NinjaOne is saving us a significant amount of technician time, improving consistency across customer environments, and allowing us to support more endpoints without increasing the amount of manual work at the same rate. Review collected by and hosted on G2.com.

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Alex T.

Technical Support Manager

Computer Software

Mid-Market (51-1000 emp.)

7/28/2026

"NinjaOne Delivers Easy Implementation and Rapid Innovation in One Unified RMM"

5/5

What do you like best about NinjaOne?

NinjaOne is very easy to implement and maintain. They also have a fast development cycle, so they keep adding new features to the core RMM, adapting to market trends and delivering more value without increasing the price. We now have a single pane of glass for patching, MDR, endpoint and cloud backup, along with all the RMM functions we rely on. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

The only thing that run into from time to time is a device loses it's heartbeat with the console, requiring a reinstall of the agent. However, this seems isolated to specific devices and not a widespread issue. Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

NinjaOne helps us maintain compliance with our IT security policies by enforcing and reporting on device patching, anti-virus(MDR) compliance, and backup with retention requirements. All of these within a single platform allows us to adjust and confirm policy changes very quickly year over year. Review collected by and hosted on G2.com.

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Cameron C.

Shop Manager

Small-Business (50 or fewer emp.)

7/16/2026

"Fast and effective. A total solution for RMM and backup, best one we have ever used!"

5/5

What do you like best about NinjaOne?

Their support team is great and quick in responding. I also like how easy it is to navigate the features. Ali, has been very responsive and helpful in all situations we have encountered. The integration with Webroot is great as well as with other A/V's. One of the features I like best is the performance. It does not slow down the computers at all and installs very quickly. The cost per device for either servers or workstations is very reasonable and the backup is well structured and reliable. The system is very intuitive and intelligent, showing clearly what tasks need to be prioritized over others. Thanks everyone! Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

I have no had any issues with NinjaOne, after some brief training with their team, the system is very intuitive. Review collected by and hosted on G2.com.

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Ronan F.

IT Team Lead

Mid-Market (51-1000 emp.)

5/16/2025

"Game changer for any IT Team!"

5/5

What do you like best about NinjaOne?

Ninja packs a lot of useful features into one place. Because it covers so much, we were able to decommission software from multiple other vendors and consolidate everything within Ninja. They also release new features regularly, which continues to improve the system over time.

We recently added Ninja Backup to our infrastructure and retired our previous Veeam installation, and it has been a game changer for us. We now have immutable backups to Ninja Cloud, along with a much stronger local backup setup. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

The only thing I dislike is that we didn't start using it sooner. We love Ninja here! Review collected by and hosted on G2.com.

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Walter P.

It Manager

Mid-Market (51-1000 emp.)

7/21/2026

"NinjaOne: Solid and intuitive RMM, with excellent post-sales support"

5/5

What do you like best about NinjaOne?

We use NinjaOne as an RMM platform for monitoring and managing IT assets in a mixed Windows/Linux environment. It has a clear and intuitive interface that allows us to keep the entire fleet of machines under control, manage patches, automations, and scripts in a centralized manner.

Notably, the after-sales support: we were assisted by knowledgeable and always available consultants.

Overall, a solid product, accompanied by a high-level support service. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

At the moment, I haven't found anything that I didn't like. Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

NinjaOne allows us to centralize the monitoring and management of a heterogeneous machine park (Windows and Linux), reducing the time spent on manual interventions on individual endpoints. Thanks to automated patch management and schedulable scripts, we manage to keep systems updated and secure without having to intervene on each workstation, resulting in a tangible time saving for the IT team. Review collected by and hosted on G2.com.

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David M.

Chief Executive Officer

Information Technology and Services

Small-Business (50 or fewer emp.)

4/20/2026

"NinjaOne: Intuitive, Efficient, and Backed by Extensive Support"

5/5

What do you like best about NinjaOne?

What I like about NinjaOne is that it is easy to use, readily accessible, and offers extensive support. The user interface is intuitive, allowing me to accomplish tasks efficiently, and I can get help whenever I need Fantastic RMMit. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

There isn’t anything about NinjaOne that I find unhelpful. I haven’t had any issues with the platform, and everything has worked as expected. Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

NinjaOne is addressing the critical challenges of IT management by streamlining workflows, automating routine tasks, and enhancing system visibility across our organization. This has empowered our team to be more proactive in resolving issues, reducing downtime, and focusing on strategic initiatives rather than getting bogged down in manual troubleshooting. The platform’s intuitive interface and robust automation capabilities have transformed our operations, enabling us to deliver a smoother, more reliable experience for our users while driving greater productivity and efficiency. Review collected by and hosted on G2.com.

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Daniel S.

CTO/CMO/VP

Mid-Market (51-1000 emp.)

7/29/2026

"Great Remote Connect and Simple Ticketing in NinjaOne"

4/5

What do you like best about NinjaOne?

NinjaOne is a jack of all trades, master of none.

- Remote Connect is great; I never had any issues connecting to my devices as long as they are Windows-based. Android and macOS devices have proven difficult to use with this platform.

- Remote Management is good; you can see all the devices by location, status, etc.; however, some generic false flags and minor issues will put the devices on red.

- Ticketing System is acceptable; however, the Reporting is abysmal. I have such a hard time tracking my staff and their productivity; the main thing I like is the simplicity. What I dislike the most is that I lose filters on tickets after pressing back on the browser. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

The reporting is terrible.

Hard to track employee productivity. Review collected by and hosted on G2.com.

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Josh W.

IT Manager

Mid-Market (51-1000 emp.)

5/9/2023

"The gold standard for MSPs and IT teams (I've tried them all)"

5/5

What do you like best about NinjaOne?

NinjaOne is a rock-solid platform that has completely transformed the way we provide IT services to our customers. With Ninja, we are able to have all of our IT tools and management under one umbrella making it extremely easy to keep an eye on all of our servers and workstations. Their support team is OUTSTANDING and gives quick and helpful answers to our questions. Our account manager calls us personally to review any issues and ensure we are running smoothly. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

The look and feel of their product sometimes feels outdated. It does not inhibit our work, it just could be modernized a bit. Review collected by and hosted on G2.com.