he dashboard is clean and doesn't bury you in menus the way some legacy RMM tools do. I can jump from an alert straight into a remote session in a couple of clicks

It plugs into our existing stack (ticketing, backup, AV/EDR) without a ton of manual glue work, so alerts and device status flow into our helpdesk without us having to duplicate data

Patch deployment and script execution run reliably across a mixed fleet of client devices without the agent bogging machines down — something I've seen other RMMs struggle with on older hardware. Remote sessions connect quickly even over so-so client-side connections.

Their support has been responsive when we've hit edge cases, and documentation is solid enough that most of the team can self-serve for common configuration questions. Review collected by and hosted on G2.com.

Nothing compares to the last app we used. I really like this one, and I honestly don’t have anything bad to say about it. Review collected by and hosted on G2.com.

I am particularly impressed by the combination of powerful automation, clear operation, and high reliability. Recurring tasks such as patch management, software distribution, script execution, monitoring, and maintenance can be centrally standardized and automated. This saves us a tremendous amount of time in daily IT operations while simultaneously reducing manual sources of error.

Despite the extensive range of functions, the interface remains clearly structured and performant. Device information, alerts, and executed actions are quickly accessible. Automations can be flexibly tailored to different customers, locations, and device groups. For us, NinjaOne is therefore a central component of an efficient and scalable IT operations business – overall a clear 11 out of 10. Review collected by and hosted on G2.com.

The only point we currently find in need of improvement is the frequently changing contacts. As a result, topics occasionally have to be explained again or already known conditions need to be reassessed. A more consistent long-term support would make the already very good collaboration even more efficient. Technically and functionally, we have no significant criticisms otherwise. Review collected by and hosted on G2.com.

What I like most about NinjaOne is how it brings endpoint management, monitoring, patching, and remote support into a single platform. Having everything in one place has made it much easier to manage our environment without constantly switching between different tools.

I use the automated patch management and remote access features almost every day. Review collected by and hosted on G2.com.

One area where NinjaOne could improve is its reporting and dashboard customization. The standard reports are useful for everyday monitoring, but creating highly customized reports for different stakeholders can require extra filtering or exporting data. Review collected by and hosted on G2.com.

NinjaOne offers a unique and intuitive interface to efficiently manage all services. The platform integrates seamlessly with our existing tools, ensures reliable performance, and offers excellent value for money. The support team is responsive, knowledgeable, and ensures effective integration. Its automation and AI features also allow us to save time and optimize our daily operations. Review collected by and hosted on G2.com.

It is difficult to find major drawbacks for it. NinjaOne being a very powerful platform, getting to grips with it and mastering it completely naturally requires some time. The cost of some additional options can also be a factor to consider. A feature I would particularly appreciate would be the ability to manage Proxmox and VMware ESXi virtual machines in the same way as Hyper-V virtual machines. Review collected by and hosted on G2.com.

NinjaOne is used daily by our Infra service. Its interface, simple, fast, and clear, offers numerous possibilities for action and allows operations to be easily handled. The API helps us to best customize our experience according to our needs. It is thus possible to quickly view and intervene on a large number of devices. We also use the Intune and Gravityzone integrations, which is a real advantage in our usage. The support is responsive and manages to resolve issues quickly. It is an essential tool for managing our clients' IT infrastructure daily for almost 7 years, and it makes us significantly more efficient than with the previous solution. Review collected by and hosted on G2.com.

NinjaOne is very efficient and we are very satisfied with it. We would simply like to be able to integrate our network infrastructure as well, but for now it doesn't exactly meet our needs. We are therefore monitoring this point with a view to future integration. Review collected by and hosted on G2.com.

I’ve made two switches to NinjaOne in my career: once from CW Automate and once from Datto RMM. The reason is simple—Ninja’s platform is more visually appealing and feels more refined overall. NinjaOne also has a fully fleshed-out API that integrates really well with just about any platform you can imagine, plus several built-in quick integrations.

It’s fast to connect to user devices, gives you all the information you need in a quick snapshot, and the automations are AMAZING. Pricing was on par (seat-wise) with those other vendors, but they didn’t try to lock me into a three-year commitment, which I appreciated. And while onboarding support was available, the product was so easy to use that I didn’t really need it. I was able to get us switched over in no time with no real effort.

If you’re looking to get NinjaOne—or switch to NinjaOne—you’re in good hands. Review collected by and hosted on G2.com.

If I had to nitpick, the only things that really annoy me about NinjaOne are the ticketing and documentation systems. They feel like bolt-on additions that are more about generating revenue than genuinely being helpful. They’re fine if you just want to “get started,” but they still lack a lot of the features an MSP would typically want, such as project and time management, and easier searchability. Review collected by and hosted on G2.com.

It's easier to manage that most other platforms. May seem simple at first glance, but has a lot of features under the hood to make it a powerful platform. It integrates with our PSA and security stack to enable information sharing and streamlined procedures. It's quick and responsive. Don't have to flip between interfaces/apps to do things. Pricing is competitive. Support is good I find myself reaching out more than I'd like to, but that is the nature of things. Looking forward to seeing their AI Agents/MCP take shape. Review collected by and hosted on G2.com.

I dislike being on the instance that gets updated last... Means I have to wait to try new things. I have had some issues with support giving work arounds instead of actual fixes. Most of the time this is because it's a bug that needs to get fixed on the back end. Review collected by and hosted on G2.com.

The speed and quickness to move around in the User Interface is quite refreshing and seems to be a core value to the product. Our migration was from another well established RMM, and the customer support we received along the way was invaluable. The system is also easily approachable on otherwise typically complex topics - scripting primarly. We were able to integrate several nested policies with minimal effort. So far the account management team as well as the technical support teams have been helpful, quick to provide resolution and be helpful overall. It integrates very well with our PSA and EDR software. The Ninja Remote capabilities are also feature reach. Our initial impressions and continued daily use continues to be positive. We depend on NinjaOne to support our customers and it does not disappoint. Pay attention to the licensing requirements, as it is not completely usage based - it your endpoint number decreases, you must notify NinjaOne. Otherwise, there has been little complaints in the near two years we have been utilizing them as our RMM. Review collected by and hosted on G2.com.

The reporting feature is a bit lackluster. Licensing management is manual when the endpoints decrease. Review collected by and hosted on G2.com.

Overall, the best part is the speed at which it connects to the end user / remote side device. We have used other RMM / MDM systems in the past and they were a bit slower. The performance so far has been fantastic. Patch management as well. The other systems that we have used lacked a bit in ensuring that patches were absolutely run. Here, I have not had any problems so far. I also like the fact that if a known patch has been buggy, the system is already smart enough to know not to deploy that patch. Review collected by and hosted on G2.com.

Something that I would like to see in the agent is the ability to message the end user without actually connecting to the device first. We have used other RMM's that allowed us to do that and it is a great feature so that the user is not surprised when you remote in and they panic thinking something bad is happening. While in most cases you might be on the phone with then, it still can be startling to an end user. Review collected by and hosted on G2.com.

First, I find Ninja to be very powerful. It does everything I need it to be, almost fully hands-off with individual machines. The Windows and drive patching work well enough. The scripting works much better than other RMMs I've tried.

The new native warranty tracking is excellent. I love that I can launch Screenconnect directly from Ninja. It's very easy to add custom fields as well. Searching and filtering devices is a breeze.

I feel like for the price, it's an absolute bargain. The ROI is incredible for us.

The latest thing we've been testing out is workstation backups, and I've been very impressed so far.

Support has always been good; I feel like it's one of the only products where I can send an email and receive a response within 3-4 hours consistently. Review collected by and hosted on G2.com.

I find the ticketing system to very lacking. I wish customizing the device portal UI about what constitutes a device being healthy or unhealthy was more robust. My clients are often traveling and not using devices very much, so having a client report as unhealthy because it's a few weeks behind on updates is annoying. Review collected by and hosted on G2.com.