NinjaOne Reviews & Product Details

NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work.

Seller

NinjaOne

Discussions

NinjaOne Community

Languages Supported

Danish, German, English, French, Italian, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish

Solution Type

All-in-One

Overview by

Milan Lostica

Used by Ironclad and 8 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

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NinjaOne Integrations

(174)

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Jacolby H.

NetOps Team Lead

Mid-Market (51-1000 emp.)

10/19/2026

"Engineer-Built Policies That Make Device Control Effortless"

5/5

What do you like best about NinjaOne?

I like NinjaOne's thought process of how the tool works. It seems like it was built by engineers, for engineers. The policies and how they control everything for a device is probably the best feature. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

I wish there was a better/quicker way to view a list of devices. Having to filter by org in the devices view then by role is a pain. Some better UI changes for built in things on the devices page would help engineers find devices faster Review collected by and hosted on G2.com.

Eric T.

Managed Services Technician

Small-Business (50 or fewer emp.)

10/27/2025

"All-in-One Management Hub That Simplifies MSP Workflows"

4.5/5

Describe the project or task NinjaOne helped with:

NinjaOne provides a comprehensive suite of tools for MSPs to manage client devices efficiently. Key features include remote monitoring and management (RMM), endpoint management, patching, and mobile device management (MDM). The platform also offers automation capabilities, custom fields, and a responsive customer service team to assist with any issues. With NinjaOne, MSPs can streamline operations, reduce downtime, and enhance service delivery. Review collected by and hosted on G2.com.

What do you like best about NinjaOne?

The number of tools available in one centralized management hub is excellent. We use this management and monitoring system daily for our clients, and as an MSP supporting many organizations, it makes serving our customers much simpler.

With alerts, automations, scripts, custom fields, and NinjaOne Remote with behind-the-scenes access, we can quickly find device information and keep tabs on overall health. The areas we most commonly implement for our organizations are RMM, endpoint management, and patching. We’ve also started expanding into other services, such as MDM and NinjaOne Connect, and once you learn each module, they’re easy to roll out across the board.

Whenever we need assistance, customer service is quick to respond and, when necessary, escalates to qualified technicians for the specific scenario. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

Overall, NinjaOne has been a very effective solution for MSP technicians like me at Acruity. That said, there are a couple of issues I’ve noticed while using Ninja.

The first is Apple patching. Patching on Apple devices (macOS, iOS) has been somewhat inconsistent, both in terms of success and in how statuses are reported in Ninja. When reviewing patching activity, we’ve often seen cases where the status of whether updates were successful shows as unknown.

Another area I’d like to see improved is visibility for MSPs into endpoint errors and alerts. At times, it feels like NinjaOne representatives can pull more detailed information from the back end than we’re able to access on our side. More transparency into what’s happening would likely save time for both MSPs and support. That said, if there’s a security reason this information isn’t generally available to MSP technician accounts, I understand. Review collected by and hosted on G2.com.

Recommendations to others considering NinjaOne:

To enhance the user experience, it would be beneficial to improve the consistency of Apple patching and increase transparency for MSPs regarding endpoint errors and alerts. Additionally, providing more detailed access to backend information could streamline operations and save time for both MSPs and support teams. Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

Keeping track of a multitude of client devices without a centralized management system is nearly impossible. NinjaOne gives MSPs the ability to track and manage hundreds of devices efficiently and thoroughly. With Ninja, we can respond to offline server alerts as soon as they come in. We can also review endpoint patching and quickly address computers that experience patching failures. When we need to run commands on a machine while a user is actively working on it, Ninja lets us run those commands in the background without interfering with the user. Overall, Ninja saves time for both us and the client, while reducing interruptions and keeping day-to-day management smoother. In down client scenarios, we are able to use ping monitors and server network availability to get a lead on the source of the issue and act accordingly. Review collected by and hosted on G2.com.

Tony K.

SDA Engineer

Small-Business (50 or fewer emp.)

9/1/2026

"Powerful Endpoint Management and Automation Platform"

5/5

What do you like best about NinjaOne?

What I like most about NinjaOne is how it combines monitoring, remote access, patch management, and automation into a single platform. The automation features have reduced repetitive administrative work and improved response times, while the real-time alerts help us identify and resolve issues before they become major problems. The platform is intuitive, performs well, and has become a key part of our service delivery workflow. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

There is very little to dislike about NinjaOne, but some areas could benefit from improvement. Custom reporting could be more flexible, and certain administrative tasks require navigating multiple screens. Additional AI-assisted troubleshooting, smarter alert prioritisation, and expanded automation templates would help reduce manual effort even further. Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

Before implementing NinjaOne, managing endpoints, patching, monitoring, and remote support required multiple tools and more manual effort. NinjaOne has helped centralise these functions into a single platform, giving us greater visibility and control over managed devices. Real-time monitoring and proactive alerts allow us to identify and resolve issues before they affect end users, while automation reduces repetitive administrative tasks and improves response times. This has increased operational efficiency, reduced downtime, and enabled our team to provide faster and more consistent support across our environment. Review collected by and hosted on G2.com.

Aldine D.

Cloud Ops engineer

Small-Business (50 or fewer emp.)

9/1/2026

"NinjaOne Makes Endpoint Management and Remote Support Effortless"

5/5

What do you like best about NinjaOne?

What I like most about NinjaOne is how easy it is to manage endpoints and provide remote support from a single console. The remote access tools are reliable, device information is presented clearly, and the built-in automation helps reduce repetitive administrative tasks. As an MSP engineer, I also find the alerting and monitoring features useful for identifying issues before users report them, which helps improve response times and overall service delivery. Compared to the value it provides, I feel NinjaOne is competitively priced. Having remote access, monitoring, patch management, software deployment, and automation in a single platform reduces the need for multiple tools and simplifies day-to-day operations. The time saved through automation and proactive monitoring alone helps justify the investment. While there are some areas that could be improved, particularly around reporting and customisation, the overall value for money has been very good for our team. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

While NinjaOne is generally easy to use, some areas of the platform can feel less polished than others. Reporting could be more flexible, especially when creating custom reports for different clients. Occasionally, certain settings or policies can be difficult to locate without navigating through multiple menus, and the mobile experience is not as strong as the desktop interface. The platform continues to improve, but there are still opportunities to enhance customisation and provide deeper reporting capabilities. Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

NinjaOne helps us solve the challenge of managing and supporting a large number of endpoints efficiently, especially across multiple clients and locations. Instead of relying on several different tools, we can monitor device health, deploy software, manage patches, and provide remote support from a single platform. This reduces the time spent on routine administration, helps us identify issues before they impact users, and allows us to resolve support requests more quickly. The result is improved productivity for the IT team, less downtime for end users, and a more proactive approach to IT support. Review collected by and hosted on G2.com.

Joe K.

IT Manager

Mid-Market (51-1000 emp.)

4/22/2026

"Fast, Easy Remote Management with NinjaOne + SplashTop"

5/5

What do you like best about NinjaOne?

I like the remote process of having both NinjaOne and SplashTop. The interface is easy to understand and use. It runs great and rarely if ever lags. At the price it can't be beat when it's coupled with BitDefender. Support is always available and ready to help. Patching is a breeze with it, as well as performing command prompts and other actions on it to assist users. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

My one issue is I wish there was a way to change user roles within it so I could make users admins on machines or take away rights more easily. Review collected by and hosted on G2.com.

Andrew M.

IT Administrator

Small-Business (50 or fewer emp.)

10/15/2026

"Easy to Navigate with Fast, Helpful Support"

5/5

What do you like best about NinjaOne?

I feel like it's not too hard to navigate around. I feel like the support help I get responds in timely manners. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

For some reason there are certain updates that are attempting to happen that have not succeeded even with the device on. Also, I sent out a script to remove admin access to end users and to set up a new printer driver, and I don't think it worked. However, I don't even know if it even executed or not. Or if it was successful. It could also be because I'm still new to this program. Review collected by and hosted on G2.com.

Chet W.

Director of Information Technology

Small-Business (50 or fewer emp.)

10/23/2026

"Reliable Mac Agent Setup and Effortless Remote Support"

4/5

What do you like best about NinjaOne?

The reliability and ease of installing the agent on MacOS devices and being able to easily remote into the machine for supporting the end user Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

The wake on LAN feature that is set on the NICs of my managed endpoints do not seem to respond when I need to connect to establish a remote connection. It would be best if the Ninja RMM agent would keep the internet connection active of at least wake it up in a set time interval to allow for the remote connectivity to be available Review collected by and hosted on G2.com.

Adrien M.

Conseiller en Cybersécurité

Small-Business (50 or fewer emp.)

10/22/2026

"Intuitive interface and efficient centralization, but customization and reports need improvement"

3/5

What do you like best about NinjaOne?

I particularly appreciate NinjaOne for its ease of use, intuitive interface, and its ability to centralize device management and monitoring on a single platform, saving time and improving daily efficiency. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

What I like less about NinjaOne is that some advanced features could be more customizable and report management can sometimes lack flexibility according to specific needs. Review collected by and hosted on G2.com.

Liam M.

IT Support Technician

Mid-Market (51-1000 emp.)

4/28/2026

"Easy to Use Remote Management with Loads of Utility"

4/5

What do you like best about NinjaOne?

Very easy to use. Great remote management software with loads of utility Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

Haven't had any real problems with it. If I'm being nit picky I would say there is sometimes a longer delay in applying patches or remoting on than I would like. Though often times this can be related to the end users network rather than the ninja software itself. Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

We primarily use it for applying patches to our endpoints and for remoting onto people's laptops for troubleshooting. I generally find it's very smooth, I also really appreciate the remote background mode and I find that it's better than other software's I've used for these purposes. It is also useful in giving us good visibility of our assets, which ones need patching etc. Review collected by and hosted on G2.com.

Ioan S.

IT Analyst

Enterprise (> 1000 emp.)

5/30/2024

"NinjaOne has greatly streamlined our IT processes"

4.5/5

What do you like best about NinjaOne?

The most helpful aspect of NinjaOne is its comprehensive suite of tools, which seamlessly integrates remote monitoring, patch management, and IT automation within a user-friendly interface. Overall, having these capabilities brought together in one place makes it easier to manage day-to-day IT tasks efficiently. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

The least helpful aspect of NinjaOne is that its advanced features might require some time to fully explore and utilize, especially for users who are not very tech-savvy. Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

Operating system and software patches are crucial for maintaining the security and performance of your IT infrastructure. With NinjaOne, we can effortlessly manage and deploy these updates, ensuring that the systems are protected against vulnerabilities and operating at their best. Save time and streamline our patch management process with NinjaOne's intuitive platform. Review collected by and hosted on G2.com.