Nickel Reviews & Product Details

Since migrating to Nickel from Stripe, the clean, simple, and intuitive UI has been at the top of my list of welcome changes. For my use case, Nickel has been a huge convenience. Setting up invoices for new customers takes about a minute per account. I also love the automatic recurring invoicing, and that I can easily upload the proper documentation when needed. I’ve only had to contact Support once, and it was a 10/10 experience—my issue was resolved very quickly. Review collected by and hosted on G2.com.

My only real knock here is that I still can’t set a recurring invoice to run indefinitely. I’m required to choose an end date, which means I then have to set my own reminders for when each invoice period ends so I can go back in and extend it. It’s a minor issue, but it creates what feels like unnecessary extra tri-annual setup on my end. Review collected by and hosted on G2.com.

I like that Nickel is easy to use and a simple platform. The price is great, and I appreciate the quick turnaround time from receiving notification of payments to actually having dollars in my bank account. They're super responsive to any questions or concerns I have, and they're always on the ball with product updates. Review collected by and hosted on G2.com.

It's still a young platform, so it doesn't have all of the robust features that I guess, something like Stripe might have. No API access currently. I understand that they're working on that. I use Xero as my bookkeeping software. It doesn't tie into Xero yet, but they're working on that. Review collected by and hosted on G2.com.

I run over five different businesses and Nickel Payments has honestly made handling AP and AR way easier than it used to be. Having everything in one place instead of juggling different systems saves me a ton of time. I like the interface a ton better than others (Melio, Bill, etc.)

It’s easy to use, reliable, and feels like it was built for actual business owners, not just finance folks. Payments go out without issues, money comes in faster, and I can see what’s going on across all my companies much better now.

Nickel Payments is something we use every day and I trust it to keep things moving without me worrying about it all the time. It just works, which is hard to find these days. Review collected by and hosted on G2.com.

The only real downside for me is that payments are limited to ACH and credit cards. It would be nice to also have options like PayPal or Zelle, since some customers prefer using those. That said, it’s a pretty minor issue compared to how well everything else works. Review collected by and hosted on G2.com.

I really like that with Nickel, we get paid a lot faster as we're not waiting for checks to be mailed or worried about them getting lost in the mail. It's so convenient that our clients can simply click a link in the email we send out, and then the payment is made and deposited in a few days. The initial setup of Nickel was quite easy for us, and once our clients got used to it, it's been really seamless. Review collected by and hosted on G2.com.

We don't use the invoicing feature in Nickel mostly because we've had the same way of invoicing for a long time. Integrating our invoicing system into Nickel's invoicing system could help us track invoices better. It's not necessarily Nickel's fault. Could be more of our fault, but we could certainly modernize our system to work better with the invoice management that Nickel provides. Review collected by and hosted on G2.com.

I like how Nickel makes payment processing simple, efficient, and reliable. It's really straightforward for both businesses and their customers. I appreciate Nickel's commitment to innovation while maintaining a strong emphasis on trust and security. The ability to handle payments smoothly and ensure data protection and compliance is critical, and Nickel balances these exceptionally well. I also appreciate how Nickel positions itself as more than just a processor, but as a partner that helps businesses grow. The combination of technology, reliability, and a customer-centric approach is what makes Nickel appealing to me. Additionally, the setup was very easy, and my team was able to do it in less than a week. Review collected by and hosted on G2.com.

Greater transparency and simplicity in pricing would help build even more trust. Enhancing user experience, especially dashboards, reporting, and integrations, could make it more intuitive and efficient. From a user experience perspective, enhancing the dashboards with more customizable views, real-time data, and clearer visualizations would make it easier for users to quickly understand performance and cash flow. Improving reporting by allowing more flexible filters, export options, and automated scheduled reports would also add a lot of value. Review collected by and hosted on G2.com.

What I like best about Nickel is the Master Account and Subaccount structure, which makes it easy to organize and manage cash flow across a business. Review collected by and hosted on G2.com.

I don't really have any dislikes at this point. Review collected by and hosted on G2.com.

- Clean interface

- Ability to pass processing fees to customers

- It's easy to send payment reminders with one click Review collected by and hosted on G2.com.

- With our current workflow, we have to create invoices in QuickBooks and sync them to Nickel, so the two-step process is a little annoying

- No ability to change the customer contact after the invoice is initially sent, for example if the client asks for an invoice to be sent to a different email address. Review collected by and hosted on G2.com.

Their customer service and how open they are to new features and to improving their system based on each client's needs. It has been amazing working with them. All the problems I've had, they resolved them, and if I need help or if I have questions about anything, they are always there to assist.

On the other hand, their system is easy to understand, is awesome working with a platform that can connect with QuickBooks, and where we can manage everything without trouble. Review collected by and hosted on G2.com.

When I first started working with them, I had a couple of things that were a challenge for me, as soon as I shared with them this, they started to work on it to fix and improve what I needed. They are prepared to grow, and all these challenges are just a way for them to keep getting better. Review collected by and hosted on G2.com.

I use Nickel to bill customers and take payments, as well as to pay bills. Nickel makes it so much easier to pay bills that we load up in QuickBooks and receive payments from our customers. I really appreciate the simplicity of the solution and the good customer support when needed. When QuickBooks cut us off and we couldn't get support, Nickel saved the day. The initial setup of Nickel was super easy, which was a relief. Review collected by and hosted on G2.com.

There are a couple little features like being able to see when the bill is due when you go to make the payment but overall no real issues. Review collected by and hosted on G2.com.

I switched to Nickel for my invoicing and payment system because it's quick and efficient. I can send out invoices directly to clients and maintain great record-keeping. What really stands out is the ability to pass the fee onto the client, which is a huge benefit for a small business like mine. I also like the customer support and ease of the system. Nickel reached out to me to thank me for being a customer and to check in after I set up my account with no upsells, just a friendly check-in. The simplicity of the system is also a big plus, and the initial setup was extremely easy. Review collected by and hosted on G2.com.

I would like to have a tip feature added for clients. We are in the service industry, and this is a norm. It makes it a bit awkward to ask the client if they would like to add the gratuity to their invoice. Review collected by and hosted on G2.com.