# Nicereply Reviews **Vendor:** Nice Reply s.r.o. **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 431 ## About Nicereply Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide - Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing. - Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail. - Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience. - Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability - Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails. - Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more. - See your data in your CRM software and set automation based on the scores & feedback. - Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics. - See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard. - Recognize your best agents with leaderboards and drill-downs stats per team and agent. - Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel. - Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered. - There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan. ## Nicereply Reviews ### 1. Great **Rating:** 4.5/5.0 stars **Reviewed by:** Dušan K. | Senior helpdesk administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2020 **What do you like best about Nicereply?** I've been using Nicereply for over 7 years now, and it's become an indispensable tool for our company. It's helped us to improve our customer satisfaction (CSAT) scores, gather valuable customer feedback, and build stronger relationships with our customers. **What do you dislike about Nicereply?** I don´t see any problems with that. Everything works fine for me **Recommendations to others considering Nicereply:** NiceReply is a great way to get statistics, at the same time it increases motivation (in the form of bonuses with good results) and also for the feedback itself. I also appreciate the possibility of filtering specific ratings **What problems is Nicereply solving and how is that benefiting you?** Just internal problems like averages for any bonus :) The application itself is functional. So far, there has really been no reason to contact niceReply support, everything works as it should. In 3 years I have not experienced an outage or unavailability caused by you ### 2. Great for CSAT **Rating:** 5.0/5.0 stars **Reviewed by:** Alyssa U. | Staff at FreshBooks, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Nicereply?** Nicereply is easy to use and super user-friendly. The data is tracked simply and reported back quickly. I enjoy the simplicity of searching for a user and finding all their past reviews. I like that it integrates with a lot of our products like ZenDesk and Slack. **What do you dislike about Nicereply?** Sometimes there can be a lag on the interface which does not allow you to delete or move someone quickly. **What problems is Nicereply solving and how is that benefiting you?** Nicereply is helping us track feedback from customers about our product. It is beneficial in knowing where we are at CSAT-wise but also a great tool to help with coaching team members. ### 3. My experience with Nicereply has been highly positive and insightful. **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew A. | Call Center Representative, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Nicereply?** I like best how Nicereply makes it easy to gather and analyze customer feedback, leading to actionable insights. **What do you dislike about Nicereply?** The only drawback I’ve noticed is that the customization options, while robust, can be a bit overwhelming for new users who might need a more simplified setup process. **What problems is Nicereply solving and how is that benefiting you?** Nicereply is solving the problem of inefficient and incomplete customer feedback collection by providing a streamlined and user-friendly platform for gathering detailed customer satisfaction data. This benefits me by offering clear insights into customer experiences, enabling me to make informed decisions to improve service quality, enhance customer satisfaction, and ultimately drive business growth. ### 4. Best Tool in Market For Customer Feedback - Quick, Easy and Reliant **Rating:** 4.0/5.0 stars **Reviewed by:** Pranav D. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Nicereply?** We particularly appreciate the ability to customize surveys to reflect our brand, ensuring a cohesive customer experience. The comprehensive analytics and detailed reporting have empowered our support team to monitor performance trends and make informed, data-driven improvements. Overall, Nicereply has been an invaluable tool in our quest to deliver exceptional customer service." **What do you dislike about Nicereply?** For users who are new to customer feedback tools, there can be a learning curve associated with setting up surveys and understanding the detailed analytics. It may take some time for teams to fully utilize all the feature **What problems is Nicereply solving and how is that benefiting you?** Problems Solved by Nicereply Lack of Real-Time Customer Feedback: Problem: Without timely feedback, businesses struggle to understand customer satisfaction levels and identify issues quickly. Solution: Nicereply enables real-time feedback collection, allowing businesses to promptly address customer concerns and improve service quality. ### 5. Simply allow us to Track the quality of our Support **Rating:** 4.0/5.0 stars **Reviewed by:** Anojh R. | Care Operations Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Nicereply?** It is easy to set up the tool and to monitore it. Good integration with our communication tool. **What do you dislike about Nicereply?** In your daily use, you should make it carefull that the metric is unbiased. It is hard to not only receive postive feedback, where the user push the client to put a rating, or the opposite : only angry clients that rates. It should have an option to add criteria after putting Stars. For instance: You put 1 star, then other criteria with stars that you can adjust. **What problems is Nicereply solving and how is that benefiting you?** Monitoring client satisfaction and fight agains unsatisfaction that can lead to churn of clients. ### 6. Nicereply functionalities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Nicereply?** Nicereply allows you to know how your clients rate you, it even allows you to have feedback from clients through the comments they leave you in the surveys, this in order to be able to have clarity not only about the rating, it allows you to know why they are rating you in a certain way **What do you dislike about Nicereply?** I don't like that the arts or image of the surveys are not so customizable, I would like to be able to personalize the surveys more by adding my company logo or taking into account the institutional colors of my organization **What problems is Nicereply solving and how is that benefiting you?** Visibility of opportunity areas, satisfaction percentage visibility ### 7. Nicereply is a great way of creating a survey to your customers **Rating:** 5.0/5.0 stars **Reviewed by:** Jose L. | Talent acquition specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Nicereply?** It is user friendly, you can use it after a video call, by just sharing a QR code which will link your customers directly to your survey. We practically use it on a daily basis. It is mainly use by the customer support team. **What do you dislike about Nicereply?** I think Nicereply covers everything you need, so I don't have any dislikes about it. **What problems is Nicereply solving and how is that benefiting you?** It does help our company to have a clear idea of the customers perspective about our platform, as well it does provide specific numbers per customer support agent, helping us to identify the type of support each rep is providing to the customers. ### 8. Nicereply to improve our customers´experience **Rating:** 4.5/5.0 stars **Reviewed by:** Paula Maricel F. | Customer support supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Nicereply?** Nicereply help us to know what is the level of satisfaction from our customers, we can measure CSAT and NPS to detect improvements. The best part are the comments where we can understand better the customers´pains **What do you dislike about Nicereply?** Any in particular, it is a useful tool because allow us to have reports **What problems is Nicereply solving and how is that benefiting you?** Nicereply helps us to understand if our support service is the best for our customers ### 9. Shows the results I need **Rating:** 4.0/5.0 stars **Reviewed by:** Kat K. | Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Nicereply?** I like that it's simple to use and navigate. It provides all the information needed to locate the correct ticket to view the feedback left for the agents. **What do you dislike about Nicereply?** It's limited in the amount of questions and specific ones that could be tailored to ask is difficult. **What problems is Nicereply solving and how is that benefiting you?** Feedback for my agents so that I can catch bad practices, or do the coaching needed. ### 10. Support and product is a little lacking but it does the job **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Nicereply?** Ease of use! it's very easy to set up and the integration with Zendesk makes it easy to import new agents and configure the surveys you want to set up. **What do you dislike about Nicereply?** Support isn't the fastest but they're also based in EU. They don't seem to be the most helpful - in several instances I have had to go back and forth in emails to prove that their website is having the issue and the issue isn't on our end. It shouldn't be this difficult to troubleshoot your own software. **What problems is Nicereply solving and how is that benefiting you?** They fill the use for CSAT scored for our company. ## Nicereply Discussions - [What is a user?](https://www.g2.com/discussions/what-is-a-user) - 2 upvotes - [Is the trial really free?](https://www.g2.com/discussions/is-the-trial-really-free) - 1 upvote - [What happens at the end of my trial?](https://www.g2.com/discussions/what-happens-at-the-end-of-my-trial-f96abf6f-fc83-419e-a60c-5e42ad41590d) - 1 upvote - [What if we will exceed number of our users?](https://www.g2.com/discussions/what-if-we-will-exceed-number-of-our-users) - 1 upvote - [Does Nicereply integrate with other systems and applications?](https://www.g2.com/discussions/does-nicereply-integrate-with-other-systems-and-applications) - 1 upvote ## Nicereply Pricing - **Starter**: Starting at $59.00 3 User Seats & 100 Survey Responses/Month (equals surveying approx. 1000 customers) - **Essential**: Starting at $119.00 10 User Seats & 250 Survey Responses/Month (equals surveying approx. 2500 customers) - **Growth**: Starting at $239.00 25 User Seats & 1000 Survey Responses/Month (equals surveying approx. 10 000 customers) - **Business**: Starting at $359.00 50 User Seats & 2500 Survey Responses/Month (equals surveying approx. 25 000 customers) [View full pricing details](https://www.g2.com/products/nicereply/pricing) ## Nicereply Features **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **System Management** - Security - System Monitoring ## Top Nicereply Alternatives - [Delighted](https://www.g2.com/products/delighted/reviews) - 4.7/5.0 (59 reviews) - [Simplesat](https://www.g2.com/products/simplesat/reviews) - 4.8/5.0 (162 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - 4.4/5.0 (2,800 reviews)