Nicereply Discussions

A user is any member of your team who has their own Nicereply login. Each support rep, admin, or manager needs their own user license.

Is it possible to select multiple agents and get an average CES across them?

In addition to checking your ratings, check out your peers, see what customers say in addition to your ratings. You will always be excited to work and not fall into a rut.

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Yes, it is. No credit card is required to start your trial, so you can start with Nicereply instantly.

You can choose one of our plans and pay by credit card from within your account. Contact our sales team if you prefer to pay by invoice. Your trial will become your permanent account with all your settings and the data you collected during your trial period. If you decide not to purchase, your... Read more

If you outgrow your plan, you will be limited, but you can easily and instantly move to a higher plan. It is all under your control.

We have many integrations to leading help desk and CRM systems. But you can pretty much build anything you want on top of Nicereply with our API.