NICE Workforce Management Pros and Cons

It is very easy to use and easy to implement to our day to day work. The customer support is really helpful. We use it everyday. It's features really help us to monitor the agent's schedules and easy to integrate. Review collected by and hosted on G2.com.

No, I find it very helpful it is the tool that we have been using since day one. Review collected by and hosted on G2.com.

Nice is a simple and convenient tool to manage all employee's activities. The 'Time Off Manager' menu makes it simple to examine details about remaining hours, including Holidays, accrued, and my privilege leaves and comp off. This tool is straightforward to use. Review collected by and hosted on G2.com.

Nothing to dislike about Nice. This is an excellent tool with an excellent interface and easy to use. Review collected by and hosted on G2.com.

Nice helps us track our schedule easily as it displays daily records. Review collected by and hosted on G2.com.

Nothing much, it rarely experience latency but overall, it a great app. Review collected by and hosted on G2.com.

Schedule viewer, real-time adherence and you can view an entire year of an agent schedule. The tab to locate different LOBs within the same organization is great when managing other accounts. Review collected by and hosted on G2.com.

On occasion, the tabs lag out, and it gets prolonged. When you want to view an agent's schedule for a week/ month or more, downloading the information takes a while. Review collected by and hosted on G2.com.

It is very intuitive. Also has a very robust algorithm and forecasts are spit on as long as you keep your data clean. Simple scheduling. By far the most robust WFM tool I have used. Review collected by and hosted on G2.com.

There are certain parts of it that are less intuitive and harder to use, and it will allow you to schedule conflicts without giving errors. Also, data models are set up different then CXONe...so cross platform reporting is hard to compare. Review collected by and hosted on G2.com.

This website helps me to know what day and time I should do for my activity. Review collected by and hosted on G2.com.

I see no reason not to like this website, as it is ok for me Review collected by and hosted on G2.com.

I like how I can request overtime and keep track of my overtime hours on my schedule! Review collected by and hosted on G2.com.

I dislike that there not that much you can do besides see your schedule and add overtime. Review collected by and hosted on G2.com.

I liked how workforce management was able to show a breakdown of time off requests versus the amount of remaining time available for a particular day's time off allotment. Review collected by and hosted on G2.com.

I disliked how workforce management would consistently crash if too many programs were running at the same time or if too many users were accessing the system at the same time. Review collected by and hosted on G2.com.

It is an integrated platform which provides solutions to my resource capacity, their time tracking, wfm etc unlike in past i had used different applications for all these functions which made it difficult. But with Nice Workforce Management, all these problems are solved Review collected by and hosted on G2.com.

I would not say the disadvantage or unlikeliness, it provides multiple solutions, so the subscription fees charged is fair to that.

As of now, i have not faced any issues. So it is good to go. Review collected by and hosted on G2.com.

During the inital data set up, I have rhe least complications for data sync. Not much data tweaking is needed Review collected by and hosted on G2.com.

I some how has the apprehensive approac with NICE CRM for QA assessment as it gives out an automated QA scores based algorithm and verbatim stored. Tones of a dialogue can affect the user in a negative way. In reality the conversation was loud due to cultural differences between the customer and the representative, so we end up having to audit most of the scores..this was back 2017... hopefully its way better now Review collected by and hosted on G2.com.