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NICE Satmetrix CXM Reviews & Product Details

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NICE Satmetrix CXM Overview

What is NICE Satmetrix CXM?

NICE Satmetrix software, data, and expertise combine to offer unique benefits to customers as they manage their customer experience programs. Our industry leading software enables companies to collect, integrate, and analyze customer feedback data; close the loop with customers, including action management and tracking, escalation management, and comprehensive reporting; and take action and manage change, using comprehensive, configurable reporting, data delivery, and more. It is purpose-built for managing the entire customer experience management process. Business outcomes for customers include higher rates of growth, improved retention and upsell, reduced churn, and lower cost to serve.

NICE Satmetrix CXM Details
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Product Description

NICE Satmetrix CXM business solutions combine innovative technology, proven expertise, and industry best practices in customer experience solutions that deliver results.

How do you position yourself against your competitors?

NICE Satmetrix uniquely delivers an unparalleled level of industry-defining expertise, reflected programmatically in software and supported by a dedicated team delivering success services, business services, and business consulting. Our solution stands alone in being purpose-built to manage the entire customer experience process. We have been thinking about customer experience management so long that we co-invented a metric to measure it (Net Promoter Score) that is still the best overall metric for customer experience, especially when thoughtfully used in a comprehensive CX program that includes additional metrics, comprehensive but coordinated measurement and reporting, and the programmatic involvement of multiple roles and functions in CX improvement. Our software, data, and expertise combine to deliver unique advantage to our customers.


Seller Details
Year Founded
1997
HQ Location
San Mateo, CA
Twitter
@Satmetrix
3,502 Twitter followers
LinkedIn® Page
www.linkedin.com
91 employees on LinkedIn®
Description

NICE Satmetrix Powers Your CX Success
Make your customer experience program more effective with comprehensive software that delivers insights, drives action, and guides you to best practices.


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Recent NICE Satmetrix CXM Reviews

SM
Steven M.Mid-Market (51-1000 emp.)
5.0 out of 5
"I find sat matrix very easy to use and very customizable."
For me, it's the ease of use finding how my agents are ding as far as customer satisfaction.
Shireen M.
SM
Shireen M.Mid-Market (51-1000 emp.)
2.0 out of 5
"Working With Satmetrix"
We really appreciated the onboarding process and continued consulting to help us get up and running. Our team has been supportive and helpful answe...
Verified User
E
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"NPS Program Management Software - Satmetrix"
The self service functionality and a robust support team
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