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Top 10 Nice.Chat Alternatives & Competitors

By Syntech Software Sp. z O. O
(26)4.7 out of 5

If you are considering Nice.Chat, you may also want to investigate similar alternatives or competitors to find the best solution. Live Chat Software is a widely used technology, and many people are seeking time saving, high quality software solutions with co-browsing, in-app messaging, and lead development. Other important factors to consider when researching alternatives to Nice.Chat include customer service and features. The best overall Nice.Chat alternative is Sprinklr Service. Other similar apps like Nice.Chat are Zendesk Support Suite, Smartsupp, Salesforce Service Cloud, and Intercom. Nice.Chat alternatives can be found in Live Chat Software but may also be in Help Desk Software or Social Customer Service Software.

Best Paid & Free Alternatives to Nice.Chat

  • Sprinklr Service
  • Zendesk Support Suite
  • Smartsupp
Show More

Top 10 Alternatives to Nice.Chat Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Nice.Chat stacks up to the competition, check reviews from current & previous users in industries like Marketing and Advertising, Computer Software, and Banking, and find the best product for your business.
    #1

  1. Sprinklr Service

    By Sprinklr
    (497)4.3 out of 5

    2. Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.

    Categories in common with Nice.Chat:

    Reviewers say compared to Nice.Chat, Sprinklr Service is:

    More expensive
    Easier to do business with
    See all Sprinklr Service reviews
    #2

  2. Zendesk Support Suite

    By Zendesk
    (6,149)4.3 out of 5

    3. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Nice.Chat:

    Reviewers say compared to Nice.Chat, Zendesk Support Suite is:

    More expensive
    See all Zendesk Support Suite reviews
    #3

  3. Smartsupp

    By Smartsupp
    (726)4.7 out of 5

    4. Smart live chat for e-commerce sites and websites.

    Categories in common with Nice.Chat:

    Reviewers say compared to Nice.Chat, Smartsupp is:

    Easier to do business with
    More expensive
    Better at support
    See all Smartsupp reviews
    #4

  4. Salesforce Service Cloud

    By Salesforce
    (5,607)4.4 out of 5

    5. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Nice.Chat:

    Reviewers say compared to Nice.Chat, Salesforce Service Cloud is:

    More expensive
    Easier to do business with
    See all Salesforce Service Cloud reviews
    #5

  5. Intercom

    By Intercom, Inc.
    (3,324)4.5 out of 5

    6. Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.

    Categories in common with Nice.Chat:

    Reviewers say compared to Nice.Chat, Intercom is:

    More expensive
    Easier to do business with
    See all Intercom reviews
    #6

  6. ActiveCampaign

    By ActiveCampaign
    (13,790)4.5 out of 5

    7. ActiveCampaign offers effortless email and marketing automation. Grow your business with AI-powered automations that suggest, personalize, and validate your marketing campaigns. With hundreds of automation triggers and actions, conditional routing, and an AI-powered drag-and-drop builder, you can create deeper automations than the competition, faster.

    Categories in common with Nice.Chat:

    Reviewers say compared to Nice.Chat, ActiveCampaign is:

    Easier to do business with
    See all ActiveCampaign reviews
    #7

  7. Zoho Desk

    By Zoho
    (6,200)4.4 out of 5

    8. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Nice.Chat:
    See all Zoho Desk reviews
    #8

  8. Freshdesk

    By Freshworks
    (3,501)4.4 out of 5

    9. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Nice.Chat:

    Reviewers say compared to Nice.Chat, Freshdesk is:

    Easier to do business with
    See all Freshdesk reviews
    #9

  9. Birdeye

    By Birdeye
    (3,148)4.7 out of 5

    10. Birdeye is a reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.

    Categories in common with Nice.Chat:

    Reviewers say compared to Nice.Chat, Birdeye is:

    Easier to do business with
    Better at support
    More expensive
    See all Birdeye reviews
    #10

  10. HubSpot Service Hub

    By HubSpot
    (2,493)4.4 out of 5

    11. Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub is part of the HubSpot CRM platform.

    Categories in common with Nice.Chat:

    Reviewers say compared to Nice.Chat, HubSpot Service Hub is:

    More expensive
    Easier to do business with
    See all HubSpot Service Hub reviews

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