Ngage Live Chat
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Ngage Live Chat
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4.6 out of 5 stars
See all 27 Ngage Live Chat reviews
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Ngage Live Chat Reviews & Provider Details - Page 3

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Ngage Live Chat Overview

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What is Ngage Live Chat?

Ngage is a live chat platform with a team of highly trained chat operators that convert your website visitors into high quality leads, 24/7. Ngage is featured on more than 8,000 business websites across numerous industries. With discrete exchanges, we help prospects create a relationship with your business. We capture and forward vital information immediately to make your intake and sales processes more efficient. Ultimately, you increase your website conversions, all at a low cost.

Ngage Live Chat Details
Discussions
Ngage Live Chat Community
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Provider Description

Ngage Live provides industry-specific, customized greeting and immediate response via live chat.

Seller Details
Seller
Ngage Live Chat
Year Founded
2008
HQ Location
Austin, Texas
Twitter
@MartindaleAvvo
10,812 Twitter followers
LinkedIn® Page
www.linkedin.com
48 employees on LinkedIn®
Mark S.
MS
Overview Provided by:
Mark Shepherd

Recent Ngage Live Chat Reviews

Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Excellent and prompt service"
It is simple, the service is good, and the leads are high quality for the most part.
Read more
Stephanie K.
SK
Stephanie K.Small-Business (50 or fewer emp.)
5.0 out of 5
"Phenomenal Customer Service at Ngage"
I love that all of the information I need to reach out to the potential clients is conveniently in one email. It's very easy to navigate and filte...
Read more
George B.
GB
George B.Small-Business (50 or fewer emp.)
5.0 out of 5
"Professional Service"
The live chat operators are always very professional and consistent.
Read more

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27 Ngage Live Chat Reviews

4.6 out of 5
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27 Ngage Live Chat Reviews
4.6 out of 5
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4.6 out of 5
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Overall Review Sentiment for Ngage Live ChatQuestion

Communication
0 (Worst)
10 (Best)
Responsiveness
0 (Worst)
10 (Best)
Execution Ability
0 (Worst)
10 (Best)
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MS
Administrator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Ngage Live Chat?

The leads are sent in real time. The intake professionals are thorough in screening and diligent in what constitutes a valid referral. Our contact (Amanda) at Ngage is extremely informative and receptive. Review collected by and hosted on G2.com.

What do you dislike about Ngage Live Chat?

Nothing at this time. I do not know what to write to get past this question. Review collected by and hosted on G2.com.

What problems is Ngage Live Chat solving and how is that benefiting you?

We are very happy so far and have not experienced any issues or problems. Review collected by and hosted on G2.com.

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Verified User in Law Practice
GL
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
Describe the project or task Ngage Live Chat helped with:

Website chat tool Review collected by and hosted on G2.com.

What do you like best about Ngage Live Chat?

I like that the chat operators are knowledgeable in our field Review collected by and hosted on G2.com.

What do you dislike about Ngage Live Chat?

I disliked their default chat script, but we were able to customize it to our use case, and it is now converting at a better rate. Review collected by and hosted on G2.com.

What problems is Ngage Live Chat solving and how is that benefiting you?

It helps us convert potential clients that may be unwilling to call and just want to ask a quick question. We have been able to convert more of those clients with chat than without. Review collected by and hosted on G2.com.

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RK
Lawyer, Owner
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Validated Reviewer
Review source: Organic
What do you like best about Ngage Live Chat?

The people who run it are very professional and responsive and generally easy to deal with. Review collected by and hosted on G2.com.

What do you dislike about Ngage Live Chat?

There is really nothing to dislike. I am happy with it. Review collected by and hosted on G2.com.

What problems is Ngage Live Chat solving and how is that benefiting you?

Being first to contact a potential client. Generating leads from web visitors who may not be ready to make a phone call yet. Review collected by and hosted on G2.com.

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Verified User in Legal Services
GL
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
Describe the project or task Ngage Live Chat helped with:

NGage helps us process potential clients via our website. Review collected by and hosted on G2.com.

What do you like best about Ngage Live Chat?

The overall reliability of the chat service. Review collected by and hosted on G2.com.

What do you dislike about Ngage Live Chat?

Overall ROI could be better with the initial cost set at a lower price point. Review collected by and hosted on G2.com.

What problems is Ngage Live Chat solving and how is that benefiting you?

How to help our potential clients get in contact with us quicker. Review collected by and hosted on G2.com.

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Jonathan R.
JR
Owner / Attorney
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Validated Reviewer
Review source: Organic
What do you like best about Ngage Live Chat?

Prompt service, quality intakes and consistent intakes enable me to triage cases quickly. Review collected by and hosted on G2.com.

What do you dislike about Ngage Live Chat?

Occasional intakes on cases that are outside of service areas. Review collected by and hosted on G2.com.

What problems is Ngage Live Chat solving and how is that benefiting you?

Much more consistent intakes and quality prompts for new cases. Review collected by and hosted on G2.com.

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Admin Approval Link
Verified User in Legal Services
GL
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
Describe the project or task Ngage Live Chat helped with:

communicating with potential clients Review collected by and hosted on G2.com.

What do you like best about Ngage Live Chat?

24/7 availability to use - potential clients can contact you and feel attended to at all hours. Review collected by and hosted on G2.com.

What do you dislike about Ngage Live Chat?

automated is good but not perfect as it sends blindly and not reviewed Review collected by and hosted on G2.com.

What problems is Ngage Live Chat solving and how is that benefiting you?

ability to reach attorney - or layout issues prior to speaking. Review collected by and hosted on G2.com.

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Verified User in Law Practice
UL
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Ngage Live Chat?

24 hour support on law firm website to discuss case with leads. Review collected by and hosted on G2.com.

What do you dislike about Ngage Live Chat?

some agents are not familiar with Canadian geography and some responses are bland. Review collected by and hosted on G2.com.

Recommendations to others considering Ngage Live Chat:

Very much worth trying as chat solution Review collected by and hosted on G2.com.

What problems is Ngage Live Chat solving and how is that benefiting you?

geography Review collected by and hosted on G2.com.

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Ngage Live Chat Categories on G2
Managed Live Chat
Managed Live Chat

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Ngage Live Chat