--- title: Nextiva Reviews meta\_title: 'Nextiva Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 3619 reviews by the users' company size, role or industry to find out how Nextiva works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 3619 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### Nextiva Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **exceptional customer support** from Nextiva, enjoying prompt assistance and seamless account setup. [(135 mentions)](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1230123&qs=pros-and-cons#reviews) Users value the **ease of use** of Nextiva, benefiting from a straightforward onboarding and excellent customer support. [(128 mentions)](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228093&qs=pros-and-cons#reviews) Users praise Nextiva for its **excellent customer service** and seamless onboarding experience, making implementation effortless. [(111 mentions)](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228526&qs=pros-and-cons#reviews) Users commend the **easy setup** of Nextiva, appreciating swift implementation and supportive customer service throughout the process. [(94 mentions)](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228423&qs=pros-and-cons#reviews) Users praise **Nextiva's reliability** , highlighted by outstanding customer service and seamless onboarding process. [(90 mentions)](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228073&qs=pros-and-cons#reviews) Users find the **difficult configuration** of Nextiva challenging, complicating setup and management for large teams. [(27 mentions)](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1231448&qs=pros-and-cons#reviews) Users find the **complexity of setup and integration** challenging, especially for newcomers to the platform. [(25 mentions)](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228405&qs=pros-and-cons#reviews) Users experience **number issues** with Nextiva, including delays in displaying call information and automatic call declines. [(22 mentions)](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1227321&qs=pros-and-cons#reviews) Users find the **complex processes** of setting up Nextiva frustrating, impacting their overall experience negatively. [(20 mentions)](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1226618&qs=pros-and-cons#reviews) Users find the **difficult setup** of Nextiva quite challenging and clunky, impacting their initial experience and management. [(19 mentions)](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1230699&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Nextiva ##### 1. Customer Support Users value the **exceptional customer support** from Nextiva, enjoying prompt assistance and seamless account setup. [ See 135 mentions ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1230123&qs=pros-and-cons#reviews) See Related User Reviews ![Terri M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Terri M.") TM Terri M. Small-Business (50 or fewer emp.) 5.0/5 "Closing in on 3 years and growing with Nextiva leading our coms. #Hazelwood Strong" What do you like about Nextiva? We have been using the Nextiva G2 Phone System for over two years, and it continues to be a reliable, high-performing solution for our practice. As ou AL andrew L. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly VoIP with Excellent Support" What do you like about Nextiva? I like Nextiva for its ease of use and excellent customer service. Their competitive pricing aligns well with market standards for phone solutions. Th ##### 2. Ease of Use Users value the **ease of use** of Nextiva, benefiting from a straightforward onboarding and excellent customer support. [ See 128 mentions ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228093&qs=pros-and-cons#reviews) See Related User Reviews MF Mike F. Small-Business (50 or fewer emp.) 5.0/5 "Full Nextiva implementation - Call Centers and Unity Supervisor" What do you like about Nextiva? User/Admin documentation is easy to access and detailed in instructions. AL andrew L. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly VoIP with Excellent Support" What do you like about Nextiva? I like Nextiva for its ease of use and excellent customer service. Their competitive pricing aligns well with market standards for phone solutions. Th ##### 3. Helpful Users praise Nextiva for its **excellent customer service** and seamless onboarding experience, making implementation effortless. [ See 111 mentions ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228526&qs=pros-and-cons#reviews) See Related User Reviews ![Terri M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Terri M.") TM Terri M. Small-Business (50 or fewer emp.) 5.0/5 "Closing in on 3 years and growing with Nextiva leading our coms. #Hazelwood Strong" What do you like about Nextiva? We have been using the Nextiva G2 Phone System for over two years, and it continues to be a reliable, high-performing solution for our practice. As ou ![Daniel W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel W.") DW Daniel W. Small-Business (50 or fewer emp.) 5.0/5 "Legen.... Wait For It.... Dary!" What do you like about Nextiva? We have been with them for many years. Going on a decade. They have always been a great company to work with but we recently were given a new account ##### 4. Easy Setup Users commend the **easy setup** of Nextiva, appreciating swift implementation and supportive customer service throughout the process. [ See 94 mentions ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228423&qs=pros-and-cons#reviews) See Related User Reviews AL andrew L. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly VoIP with Excellent Support" What do you like about Nextiva? I like Nextiva for its ease of use and excellent customer service. Their competitive pricing aligns well with market standards for phone solutions. Th ![Ishan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ishan S.") IS Ishan S. Small-Business (50 or fewer emp.) 4.5/5 "Helps keep clinic calls organized and professional" What do you like about Nextiva? I work as a Dietician & Nutritionist and help manage a small homeopathy clinic. For a while, I used Nextiva to handle clinic calls instead of taki ##### 5. Reliability Users praise **Nextiva's reliability** , highlighted by outstanding customer service and seamless onboarding process. [ See 90 mentions ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228073&qs=pros-and-cons#reviews) See Related User Reviews ![Terri M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Terri M.") TM Terri M. Small-Business (50 or fewer emp.) 5.0/5 "Closing in on 3 years and growing with Nextiva leading our coms. #Hazelwood Strong" What do you like about Nextiva? We have been using the Nextiva G2 Phone System for over two years, and it continues to be a reliable, high-performing solution for our practice. As ou ![Daniel W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel W.") DW Daniel W. Small-Business (50 or fewer emp.) 5.0/5 "Legen.... Wait For It.... Dary!" What do you like about Nextiva? We have been with them for many years. Going on a decade. They have always been a great company to work with but we recently were given a new account ### 5 Cons or Disadvantages of Nextiva ##### 1. Difficult Configuration Users find the **difficult configuration** of Nextiva challenging, complicating setup and management for large teams. [ See 27 mentions ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1231448&qs=pros-and-cons#reviews) See Related User Reviews AL andrew L. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly VoIP with Excellent Support" What do you dislike about Nextiva? I find the Nextiva online portal confusing, especially when managing call centers and schedules across multiple buildings. The ease of use could reall ![Ishan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ishan S.") IS Ishan S. Small-Business (50 or fewer emp.) 4.5/5 "Helps keep clinic calls organized and professional" What do you dislike about Nextiva? Nothing big bothered me, but a few small things came up in regular use. At times, finding some settings took a bit of extra clicking, and the app coul ##### 2. Complexity Users find the **complexity of setup and integration** challenging, especially for newcomers to the platform. [ See 25 mentions ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228405&qs=pros-and-cons#reviews) See Related User Reviews MF Mike F. Small-Business (50 or fewer emp.) 5.0/5 "Full Nextiva implementation - Call Centers and Unity Supervisor" What do you dislike about Nextiva? Difficult for general staff (non-admins) to contact support directly for technical help with phones. AL andrew L. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly VoIP with Excellent Support" What do you dislike about Nextiva? I find the Nextiva online portal confusing, especially when managing call centers and schedules across multiple buildings. The ease of use could reall ##### 3. Number Issues Users experience **number issues** with Nextiva, including delays in displaying call information and automatic call declines. [ See 22 mentions ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1227321&qs=pros-and-cons#reviews) See Related User Reviews JA Jesse A. 4.5/5 "Empowers Remote Work but Needs Spam Management" What do you dislike about Nextiva? I don't like that my number sometimes appears as spam to certain people, which can be frustrating. ![Shiju S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shiju S.") SS Shiju S. Mid-Market (51-1000 emp.) 5.0/5 "Effortless to Use with Excellent Support and Seamless Integrations" What do you dislike about Nextiva? Sometimes, it doesn't display the last call's customer number right away, or it may take a while for the information to appear. ##### 4. Complex Processes Users find the **complex processes** of setting up Nextiva frustrating, impacting their overall experience negatively. [ See 20 mentions ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1226618&qs=pros-and-cons#reviews) See Related User Reviews AL andrew L. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly VoIP with Excellent Support" What do you dislike about Nextiva? I find the Nextiva online portal confusing, especially when managing call centers and schedules across multiple buildings. The ease of use could reall ![Anju Mareeta L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anju Mareeta L.") AL Anju Mareeta L. 3.5/5 "All-in-One Communication with Some Setup Hiccups" What do you dislike about Nextiva? It can be difficult to manage a shift with more than 30 members, and reporting could be more user-friendly or accurate. The initial setup isn't that u ##### 5. Difficult Setup Users find the **difficult setup** of Nextiva quite challenging and clunky, impacting their initial experience and management. [ See 19 mentions ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1230699&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.0/5 "Difficult Setup Overshadows Mobile Convenience" What do you dislike about Nextiva? The system was tricky to get us what we wanted. ![Anju Mareeta L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anju Mareeta L.") AL Anju Mareeta L. 3.5/5 "All-in-One Communication with Some Setup Hiccups" What do you dislike about Nextiva? It can be difficult to manage a shift with more than 30 members, and reporting could be more user-friendly or accurate. The initial setup isn't that u ## Top-Rated Alternatives [ ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX") 3CX 4.4/5(547) ](https://www.g2.com/products/3cx/reviews) [ ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall") Aircall 4.4/5(1,639) ](https://www.g2.com/products/aircall/reviews) [ ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") RingEX 4.2/5(1,426) ](https://www.g2.com/products/ringex/reviews) [ View All Alternatives ](https://www.g2.com/products/nextiva/competitors/alternatives) ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Mid-Market (51-1000 emp.) 5/13/2026 "Nextiva Streamlined Our Communications with Rock-Solid Call Quality and Smart AI Receptionist" 5/5 What do you like best about Nextiva? Nextiva has completely transformed our daily operations. The clean, intuitive interface and mobile apps let our team handle calls, texts, and chats effortlessly from anywhere — no more juggling multiple apps. Integrations with Salesforce and Teams pulled everything into one inbox, saving us hours every week. Call quality is rock-solid with zero downtime issues, and the AI receptionist (XBert) now answers routine inquiries, books appointments, and routes customers intelligently — cutting our missed calls by over 60%. Onboarding was fast with their 24/7 support team guiding us every step. Priced fairly for what we get, the ROI is clear: fewer agents needed, happier customers, and way more efficient workflows. Game-changer for our growing business. Highly recommend! Review collected by and hosted on G2.com. What do you dislike about Nextiva? No real dislikes. It is pretty robust and took a while to get set up properly but thats to be expected. Support was there if we had any questions. Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? No more missed calls! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Bethany R. J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bethany R. J.") BJ Bethany R. J. Office manager Small-Business (50 or fewer emp.) 7/27/2026 "Great Customer Service with Quick Issue Resolution" 5/5 What do you like best about Nextiva? Customer service is great! We haven’t had a lot of need for customer service but whenever we have a hiccup, they’re very quick to respond and resolve our issue. Review collected by and hosted on G2.com. What do you dislike about Nextiva? It’s pretty pricey, and we’ve had a lot of issues with the physical phones themselves. Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? As office manager, I don’t have to have all of the answers with our phone system. I direct my staff to contact nextiva directly if they’re having an issue. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Emma P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma P.") EP Emma P. Excutive Assistant Small-Business (50 or fewer emp.) 4/16/2026 "Easy to Use, Reliable Calls and Texting with Helpful Nextiva Support" 4.5/5 What do you like best about Nextiva? Nextiva has been super easy to use. We also just started using business texting, which has been very helpful. Nextiva support helped with making sure our policies had the correct wording for approval, and they continued to check in and give us updates on the progress. There have been no bugs or issues with the calls dropping or texts not going through. It is also very useful to have the desktop app for project chats internally. Review collected by and hosted on G2.com. What do you dislike about Nextiva? The desktop app will sometimes error when connecting, but it is usually fixed with restarting it. Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? We have had issues with our company's cell phone bill being high. With the business texting that Nextiva helped get us approved, we can eliminate most of our cell phone use. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Dawn M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dawn M.") DM Dawn M. Office Manager Small-Business (50 or fewer emp.) 5/7/2026 "Streamlined Communication with Superior UX" 5/5 What do you like best about Nextiva? I feel that Nextiva is just easier to use. We love the desktop app that we have on our computers, as it means we don't have to keep checking our voice mails or log in to our phones; we can check everything right through our desktop app. If we move away from our desk, we have the app on our phones, allowing us to take calls while we're away. We use the messaging app to text each other and also love the conference bridge. We have numerous meetings, whether they're inbound or outbound or just within the company, and everyone has their own conference room to dial into. It makes scheduling meetings with outside sources easier, as we just give them our conference bridge and they dial into it. Everything is just so easier to access, making it more accessible through all these applications. Review collected by and hosted on G2.com. What do you dislike about Nextiva? The only issue I see is with the application on my phone. Every week or so, I need to log out and then log back in to get my phone calls. Sometimes I see ringing on my desktop phone, but it's not ringing on my phone because something happens with the app. Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? Nextiva handles all our communication needs, with numerous extensions and direct lines for employees. It's convenient with desktop and mobile apps, making voice mails, texts, and conference calls easily accessible and manageable. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Mid-Market (51-1000 emp.) 5/7/2026 "User-Friendly Portal and Mobile App That Keep Me Connected Anywhere" 4.5/5 What do you like best about Nextiva? Nextiva makes it easy to never miss a phone call or important voicemail through its user-friendly portal. The mobile app also allows me to manage calls and voicemails directly from my work cellphone, so I can stay connected and responsive even when I’m away from the office. Review collected by and hosted on G2.com. What do you dislike about Nextiva? The only downside we have experienced so far is with the newer Cisco phones that were recently updated. The previous phone models allowed users to scroll through multiple pages to view all active business extensions directly on the screen. With the newer phones, the only way to view all extensions is by adding an additional extension module to the phone. While the system itself works well overall, this change has made extension visibility less convenient for our team. Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? At this time, Nextiva has helped streamline our communication process and keep our team connected both in and out of the office. The platform has made it easier to manage calls, voicemails, and extensions efficiently, which helps improve responsiveness and overall workflow. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Amrit S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amrit S.") AS Amrit S. L2 Senior System Administrator Small-Business (50 or fewer emp.) 7/30/2026 "Easy Setup, Rich Functionality and Fantastic Support" 5/5 What do you like best about Nextiva? I find Nextiva's platform very easy to use and manage. The GUI lets me update and manage phone devices effortlessly. The support team is really quick, resolving issues on calls in just a few seconds, making them easy to approach. I also appreciate the great internal extensions system and the manageability of VOIP phones that can be updated right on the Nextiva portal. Setting up was a breeze, and I really like the functionality and support. Review collected by and hosted on G2.com. What do you dislike about Nextiva? Nothing Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? I find Nextiva simplifies my communication with an easy-to-use platform and excellent extensions. Their support team resolves my issues quickly on calls, and managing VOIP phones is efficient with their GUI. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Alx B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alx B.") AB Alx B. Director of Sales Operations Enterprise (\> 1000 emp.) 5/5/2026 "Nextiva Feels Like a True Partner" 5/5 What do you like best about Nextiva? What I like best about Nextiva is the combination of a well‑designed solution and the people behind it. The technology itself—especially the AI‑assisted call routing—has made a real difference in improving caller experience and internal efficiency. Just as important, their team truly listened, stayed engaged, and followed through at every stage. It felt like a partnership, not just a vendor relationship. Review collected by and hosted on G2.com. What do you dislike about Nextiva? Honestly, none. The only thing i could think, is working with the customer assuming they have never seen the product, that's how i operate, but i just would love if everyone assumed i had never seen this before, and start from the very beginning. Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? We’re in the process of completely revamping our phone system using Nextiva, and it’s been a long time coming. I’ve been with the company for nearly six years, and our phone system has consistently been a challenge—for both our team and our callers. With Nextiva, we’re finally addressing those issues head-on. They’re incorporating an AI-powered agent designed to help accurately inform and direct callers, reducing confusion, improving response time, and ensuring calls get to the right place faster. It’s a significant step forward in creating a better experience for both our internal teams and our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Leah M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leah M.") LM Leah M. Director of Operations Mid-Market (51-1000 emp.) 7/21/2026 "Powerful Supervisor Dashboard and Reports for Performance Insights" 4.5/5 What do you like best about Nextiva? Our company really likes the supervisor dashboard and the reports, which allow us to review performance and pinpoint areas to analyze productivity. Review collected by and hosted on G2.com. What do you dislike about Nextiva? Implementation of new products generally goes well, but product support after implementation can sometimes be challenging. Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? We now have a better handle on our call flows, and we’re able to integrate with Nextiva so we can give our clients more specific information about their employees and what the call volumes look like. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 8/7/2026 "Reliable All-in-One Communications Platform That Simplifies Business" 5/5 What do you like best about Nextiva? What I like best about Nextiva is that it combines VoIP, messaging, video meetings, and contact center features into a single, easy-to-manage platform. It's reliable, user-friendly, and makes managing business communications much simpler. Review collected by and hosted on G2.com. What do you dislike about Nextiva? Some advanced features are only available on higher-tier plans, and the admin portal can take some time to learn for new users. Pricing can also become expensive as additional features and users are added. Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? Nextiva simplifies business communications by bringing calling, messaging, and collaboration into one platform. This reduces the need for multiple tools, improves reliability, and makes it easier to support users and manage the phone system. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CB Cham B. Mid-Market (51-1000 emp.) 4/28/2026 "Reliable Communication with Great Flexibility" 4.5/5 What do you like best about Nextiva? I find Nextiva's platform easy to use, with a clean and intuitive interface that caters well to non-technical users. I enjoy its flexibility across mobile, desktop, and desk phones, which allows my team to connect from anywhere and makes multitasking convenient on desktop while providing traditional setup in the office with desk phones. I appreciate that setting up features like call routing, voicemail, and extensions is straightforward. The reliable call quality is a big plus, and having everything streamlined into one platform eliminates juggling multiple tools. The mobility it offers is valuable, letting me take business calls on my mobile app without using my personal number. I also like that Nextiva's customer service team is knowledgeable and responsive, even though they can sometimes take longer to respond during busy hours. Overall, the initial setup process was well-guided and quick. Review collected by and hosted on G2.com. What do you dislike about Nextiva? While Nextiva works well overall. Customer service can sometimes take longer than expected to respond, especially during busy hours. Once you connect with them help is solid. Some settings like advanced call flows or integrations are not intuitive as they could be and may require extra time to figure out. Mobile app can occasionally hiccups like delayed notifications or refresh to sync properly. Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? Nextiva consolidates our tools into one platform, improving customer experiences with features like call routing. It offers mobility, allowing our team to connect from anywhere via desktop and mobile apps, reducing missed calls and making communication seamless. Review collected by and hosted on G2.com. 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