--- title: Nextiva Reviews meta\_title: 'Nextiva Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 3619 reviews by the users' company size, role or industry to find out how Nextiva works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 3619 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### Nextiva Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **exceptional customer support** from Nextiva, enjoying prompt assistance and seamless account setup. [(135 mentions)](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1230123&qs=pros-and-cons#reviews) Users value the **ease of use** of Nextiva, benefiting from a straightforward onboarding and excellent customer support. [(128 mentions)](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228093&qs=pros-and-cons#reviews) Users praise Nextiva for its **excellent customer service** and seamless onboarding experience, making implementation effortless. [(111 mentions)](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228526&qs=pros-and-cons#reviews) Users commend the **easy setup** of Nextiva, appreciating swift implementation and supportive customer service throughout the process. [(94 mentions)](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228423&qs=pros-and-cons#reviews) Users praise **Nextiva's reliability** , highlighted by outstanding customer service and seamless onboarding process. [(90 mentions)](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228073&qs=pros-and-cons#reviews) Users find the **difficult configuration** of Nextiva challenging, complicating setup and management for large teams. [(27 mentions)](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1231448&qs=pros-and-cons#reviews) Users find the **complexity of setup and integration** challenging, especially for newcomers to the platform. [(25 mentions)](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228405&qs=pros-and-cons#reviews) Users experience **number issues** with Nextiva, including delays in displaying call information and automatic call declines. [(22 mentions)](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1227321&qs=pros-and-cons#reviews) Users find the **complex processes** of setting up Nextiva frustrating, impacting their overall experience negatively. [(20 mentions)](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1226618&qs=pros-and-cons#reviews) Users find the **difficult setup** of Nextiva quite challenging and clunky, impacting their initial experience and management. [(19 mentions)](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1230699&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Nextiva ##### 1. Customer Support Users value the **exceptional customer support** from Nextiva, enjoying prompt assistance and seamless account setup. [ See 135 mentions ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1230123&qs=pros-and-cons#reviews) See Related User Reviews ![Terri M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Terri M.") TM Terri M. Small-Business (50 or fewer emp.) 5.0/5 "Closing in on 3 years and growing with Nextiva leading our coms. #Hazelwood Strong" What do you like about Nextiva? We have been using the Nextiva G2 Phone System for over two years, and it continues to be a reliable, high-performing solution for our practice. As ou AL andrew L. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly VoIP with Excellent Support" What do you like about Nextiva? I like Nextiva for its ease of use and excellent customer service. Their competitive pricing aligns well with market standards for phone solutions. Th ##### 2. Ease of Use Users value the **ease of use** of Nextiva, benefiting from a straightforward onboarding and excellent customer support. [ See 128 mentions ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228093&qs=pros-and-cons#reviews) See Related User Reviews MF Mike F. Small-Business (50 or fewer emp.) 5.0/5 "Full Nextiva implementation - Call Centers and Unity Supervisor" What do you like about Nextiva? User/Admin documentation is easy to access and detailed in instructions. AL andrew L. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly VoIP with Excellent Support" What do you like about Nextiva? I like Nextiva for its ease of use and excellent customer service. Their competitive pricing aligns well with market standards for phone solutions. Th ##### 3. Helpful Users praise Nextiva for its **excellent customer service** and seamless onboarding experience, making implementation effortless. [ See 111 mentions ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228526&qs=pros-and-cons#reviews) See Related User Reviews ![Terri M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Terri M.") TM Terri M. Small-Business (50 or fewer emp.) 5.0/5 "Closing in on 3 years and growing with Nextiva leading our coms. #Hazelwood Strong" What do you like about Nextiva? We have been using the Nextiva G2 Phone System for over two years, and it continues to be a reliable, high-performing solution for our practice. As ou ![Daniel W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel W.") DW Daniel W. Small-Business (50 or fewer emp.) 5.0/5 "Legen.... Wait For It.... Dary!" What do you like about Nextiva? We have been with them for many years. Going on a decade. They have always been a great company to work with but we recently were given a new account ##### 4. Easy Setup Users commend the **easy setup** of Nextiva, appreciating swift implementation and supportive customer service throughout the process. [ See 94 mentions ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228423&qs=pros-and-cons#reviews) See Related User Reviews AL andrew L. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly VoIP with Excellent Support" What do you like about Nextiva? I like Nextiva for its ease of use and excellent customer service. Their competitive pricing aligns well with market standards for phone solutions. Th ![Ishan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ishan S.") IS Ishan S. Small-Business (50 or fewer emp.) 4.5/5 "Helps keep clinic calls organized and professional" What do you like about Nextiva? I work as a Dietician & Nutritionist and help manage a small homeopathy clinic. For a while, I used Nextiva to handle clinic calls instead of taki ##### 5. Reliability Users praise **Nextiva's reliability** , highlighted by outstanding customer service and seamless onboarding process. [ See 90 mentions ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228073&qs=pros-and-cons#reviews) See Related User Reviews ![Terri M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Terri M.") TM Terri M. Small-Business (50 or fewer emp.) 5.0/5 "Closing in on 3 years and growing with Nextiva leading our coms. #Hazelwood Strong" What do you like about Nextiva? We have been using the Nextiva G2 Phone System for over two years, and it continues to be a reliable, high-performing solution for our practice. As ou ![Daniel W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel W.") DW Daniel W. Small-Business (50 or fewer emp.) 5.0/5 "Legen.... Wait For It.... Dary!" What do you like about Nextiva? We have been with them for many years. Going on a decade. They have always been a great company to work with but we recently were given a new account ### 5 Cons or Disadvantages of Nextiva ##### 1. Difficult Configuration Users find the **difficult configuration** of Nextiva challenging, complicating setup and management for large teams. [ See 27 mentions ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1231448&qs=pros-and-cons#reviews) See Related User Reviews AL andrew L. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly VoIP with Excellent Support" What do you dislike about Nextiva? I find the Nextiva online portal confusing, especially when managing call centers and schedules across multiple buildings. The ease of use could reall ![Ishan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ishan S.") IS Ishan S. Small-Business (50 or fewer emp.) 4.5/5 "Helps keep clinic calls organized and professional" What do you dislike about Nextiva? Nothing big bothered me, but a few small things came up in regular use. At times, finding some settings took a bit of extra clicking, and the app coul ##### 2. Complexity Users find the **complexity of setup and integration** challenging, especially for newcomers to the platform. [ See 25 mentions ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228405&qs=pros-and-cons#reviews) See Related User Reviews MF Mike F. Small-Business (50 or fewer emp.) 5.0/5 "Full Nextiva implementation - Call Centers and Unity Supervisor" What do you dislike about Nextiva? Difficult for general staff (non-admins) to contact support directly for technical help with phones. AL andrew L. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly VoIP with Excellent Support" What do you dislike about Nextiva? I find the Nextiva online portal confusing, especially when managing call centers and schedules across multiple buildings. The ease of use could reall ##### 3. Number Issues Users experience **number issues** with Nextiva, including delays in displaying call information and automatic call declines. [ See 22 mentions ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1227321&qs=pros-and-cons#reviews) See Related User Reviews JA Jesse A. 4.5/5 "Empowers Remote Work but Needs Spam Management" What do you dislike about Nextiva? I don't like that my number sometimes appears as spam to certain people, which can be frustrating. ![Shiju S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shiju S.") SS Shiju S. Mid-Market (51-1000 emp.) 5.0/5 "Effortless to Use with Excellent Support and Seamless Integrations" What do you dislike about Nextiva? Sometimes, it doesn't display the last call's customer number right away, or it may take a while for the information to appear. ##### 4. Complex Processes Users find the **complex processes** of setting up Nextiva frustrating, impacting their overall experience negatively. [ See 20 mentions ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1226618&qs=pros-and-cons#reviews) See Related User Reviews AL andrew L. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly VoIP with Excellent Support" What do you dislike about Nextiva? I find the Nextiva online portal confusing, especially when managing call centers and schedules across multiple buildings. The ease of use could reall ![Anju Mareeta L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anju Mareeta L.") AL Anju Mareeta L. 3.5/5 "All-in-One Communication with Some Setup Hiccups" What do you dislike about Nextiva? It can be difficult to manage a shift with more than 30 members, and reporting could be more user-friendly or accurate. The initial setup isn't that u ##### 5. Difficult Setup Users find the **difficult setup** of Nextiva quite challenging and clunky, impacting their initial experience and management. [ See 19 mentions ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1230699&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.0/5 "Difficult Setup Overshadows Mobile Convenience" What do you dislike about Nextiva? The system was tricky to get us what we wanted. ![Anju Mareeta L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anju Mareeta L.") AL Anju Mareeta L. 3.5/5 "All-in-One Communication with Some Setup Hiccups" What do you dislike about Nextiva? It can be difficult to manage a shift with more than 30 members, and reporting could be more user-friendly or accurate. The initial setup isn't that u ## Top-Rated Alternatives [ ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX") 3CX 4.4/5(547) ](https://www.g2.com/products/3cx/reviews) [ ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall") Aircall 4.4/5(1,638) ](https://www.g2.com/products/aircall/reviews) [ ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") RingEX 4.2/5(1,425) ](https://www.g2.com/products/ringex/reviews) [ View All Alternatives ](https://www.g2.com/products/nextiva/competitors/alternatives) ![Bob L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bob L.") BL Bob L. Vice President of Sales Small-Business (50 or fewer emp.) 8/8/2023 "Very Easy to use VoIP Service" 5/5 What do you like best about Nextiva? We have been using Nextiva for years but recently moved most of our team to the app and have seen great results. The app is easy to use, perfect for the worker who is on their computer and using meetings and headphones. Review collected by and hosted on G2.com. What do you dislike about Nextiva? We used to have some problems with the app in the past, being a little buggy but the past couple of years it has been very solid! Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? Our team can connect wherever we are and the phone rings, so being across the country in different locations is the same as if we were in one physical location. It just "works"! Review collected by and hosted on G2.com. Show More 7/9/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Carla S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carla S.") CS Carla S. Manager Mid-Market (51-1000 emp.) 6/2/2026 "Straightforward Setup, Excellent Call Quality, and Great Value with Nextiva" 4.5/5 What do you like best about Nextiva? We've had a great experience with Nextiva. The setup process was straightforward, and the call quality has been excellent. Their customer support team has been responsive whenever we've needed assistance, and the mobile app makes it easy to stay connected while working remotely. Having phone, messaging, and video meetings in one platform has simplified our communications and improved efficiency across our team. Overall, it's been a reliable solution that delivers good value for our business. Review collected by and hosted on G2.com. What do you dislike about Nextiva? sometimes if you call the 1800 number, there are long waits Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? Nextiva helped us manage customer calls more effectively. Features like call routing and voicemail management ensure customer inquiries reach the right person quickly, which has improved response times and customer satisfaction Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Cindy R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cindy R.") CR Cindy R. Operations Lead Small-Business (50 or fewer emp.) 8/10/2026 "Powerful Tools That Improve Employee Visibility and Training" 5/5 What do you like best about Nextiva? I like all the tools we were able to add to the account, because they give us better visibility into our employees and let us use the data as training material. Review collected by and hosted on G2.com. What do you dislike about Nextiva? Creating reports isn’t the easiest. I usually have to ask my rep to create the report for me, and sometimes the report doesn’t even pull up when I try to access it. Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? The workflow visualizations have been really beneficial for me, especially because I use them during coaching and training sessions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![WorkWiser T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "WorkWiser T.") WT WorkWiser T. CEO Small-Business (50 or fewer emp.) 6/22/2026 "Simple, Reliable Service with Helpful Support and Great Value" 5/5 What do you like best about Nextiva? It´s very simple to use, I´ve been using outside of USA since I got it, it provided the solution I needed at the moment I needed. Customer Support team is always helpful and kind. I´ve had no complaints in over 3 years. Performance is good, pricing is good for what they offer. I haven´t used any integrations or AI so far. Review collected by and hosted on G2.com. What do you dislike about Nextiva? It gives me a phone number in USA for my business, it resolves the issue that I don´t live in USA, but still need a phone number. Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? I needed a USA phone number to apply for bank account and comply with regulations my clients needed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![ACCS R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ACCS R.") AR ACCS R. Special Programs Project Director Small-Business (50 or fewer emp.) 7/20/2026 "Seamless Transition, Impressive Support" 5/5 What do you like best about Nextiva? I like how clean the platform is. It's very easy to find the necessary information. It was very easy for our agents to make the transition from our old platform to this platform. They were extremely helpful handling all of our questions, setting up all the different segments of the system for us, and making sure that all the agents were where they were supposed to be, with all the queues set up and being ready for all of our questions. Review collected by and hosted on G2.com. What do you dislike about Nextiva? The only thing our agents are missing is the ability to send gifs to one another on the Nextiva One messaging system. Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? We use Nextiva for our call center, main business line, and ticket management for Alabama 811, helping us stay organized and connected with various departments. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerSource: G2 invite ![Connor C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Connor C.") CC Connor C. Technical Business Analyst Small-Business (50 or fewer emp.) 3/26/2026 "Great demos and frequent updates, but admin documentation needs work" 3.5/5 What do you like best about Nextiva? The Sales / Demo experience was great. They met with us multiple times to answer our questions. They add in new services and features constantly helping make their product better along with doing lots of webinars to show case the new features. Review collected by and hosted on G2.com. What do you dislike about Nextiva? There is not a whole lot of clear documentation for admins. A lot of the configuration can be built out by an Admin if there was documentation for it, however since there is not, most of the time it requires a implementation team to do it. For example, they have native SQL reporting within Nextiva, but no documentation on Table names, columns, etc Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? Nextiva is helping us track scorecards across our agents to make sure they are talking about the KPIs we need them to do. They also allow for custom SQL reporting so we can format it to fit our needs Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![jaimie c.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "jaimie c.") JC jaimie c. SureStart Business Coach Mid-Market (51-1000 emp.) 7/30/2026 "Nextiva: Reliable Service, Easy Portal, and Support You Can Count On" 5/5 What do you like best about Nextiva? From ordering devices to installing the app, Nextiva has been a great partner for our brand. The portal, analytics, and support team are all easy to navigate and work with. We’ve experienced little to no interruptions, which is important to the success of our business owners. Review collected by and hosted on G2.com. What do you dislike about Nextiva? Building reports has been a challenge even with the SOPs. Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? Nextiva manages the phones across all 180 of our locations, ensuring the connectivity we need to keep our business operating. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic IA Irfan A. Small-Business (50 or fewer emp.) 8/3/2026 "Efficient Setup and Stellar Support with Nextiva" 5/5 What do you like best about Nextiva? I find Nextiva to be easy to use and effective for inbound and outbound calling for our small business. The onboarding and sign-up process was extremely well-coordinated and top-notch, which made the initial setup very easy, especially with the help of their onboarding staff. I really appreciate their customer support and the application itself, as both save time and work efficiently. Overall, Nextiva's efficiency and great customer support make it a valuable tool. Review collected by and hosted on G2.com. What do you dislike about Nextiva? Nothing Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? I use Nextiva for inbound and outbound calling for my small business. It's easy to use, effective, and has great support. The onboarding process was well coordinated. Customer support and the application save time and solve problems. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Miles H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miles H.") MH Miles H. Technician/sales/implementation Small-Business (50 or fewer emp.) 8/5/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Knowledgeable Support Team with Fast, Effective Help" 5/5 What do you like best about Nextiva? The technical staff is very knowledgeable. Wait times are short, and it doesn’t take long to reach someone who can help resolve the issue. Review collected by and hosted on G2.com. What do you dislike about Nextiva? Sometimes I’m unable to access a customer site, especially when it’s unfamiliar or when I’m using it for the first time. Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? Using AI and phone integration helps me stay at the forefront of technological advances in the industry. It keeps my workflow connected and up to date. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MG Martha G. Order Manager Small-Business (50 or fewer emp.) 5/11/2026 "A Dependable VoIP System That Strengthens Our Service Delivery" 5/5 What do you like best about Nextiva? We chose to work with Nextiva because it aligns with the level of service we aim to provide. The platform’s uptime, call quality, and organizational features have been consistently reliable. Our agents regularly mention how intuitive the system is and how it helps them manage customer communication more efficiently. It’s been a dependable solution for the clients we serve. Review collected by and hosted on G2.com. What do you dislike about Nextiva? While the platform is clean and easy to use, more advanced users sometimes find the UI less customizable or flexible compared to enterprise‑focused systems. Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? Nextiva helps us solve the challenge of managing customer communications efficiently across our clients’ businesses. It provides a reliable, centralized platform for handling calls, routing, and follow‑ups, which reduces missed opportunities and improves response times. Our agents appreciate how intuitive the system is, and it allows them to support customers more effectively. Overall, it helps us deliver a more consistent and professional communication experience to the businesses we serve Review collected by and hosted on G2.com. 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