--- title: Nextiva Reviews meta_title: 'Nextiva Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 3616 reviews by the users' company size, role or industry to find out how Nextiva works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 3616 scale: '5' date_modified: '2026-08-10' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Nextiva Reviews **Vendor:** Nextiva **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,616 ## About Nextiva Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com. ## Nextiva Pros & Cons **What users like:** - Users value the **exceptional customer support** from Nextiva, enjoying prompt assistance and seamless account setup. (135 reviews) - Users value the **ease of use** of Nextiva, benefiting from a straightforward onboarding and excellent customer support. (128 reviews) - Users praise Nextiva for its **excellent customer service** and seamless onboarding experience, making implementation effortless. (111 reviews) - Users commend the **easy setup** of Nextiva, appreciating swift implementation and supportive customer service throughout the process. (94 reviews) - Users praise **Nextiva's reliability** , highlighted by outstanding customer service and seamless onboarding process. (90 reviews) - Users rave about Nextiva's **exceptional customer service** , highlighting its friendliness and responsiveness in providing assistance. (81 reviews) - Call Quality (56 reviews) - Simple (52 reviews) - VoIP Services (51 reviews) - Features (49 reviews) **What users dislike:** - Users find the **difficult configuration** of Nextiva challenging, complicating setup and management for large teams. (27 reviews) - Users find the **complexity of setup and integration** challenging, especially for newcomers to the platform. (25 reviews) - Users experience **number issues** with Nextiva, including delays in displaying call information and automatic call declines. (22 reviews) - Users find the **complex processes** of setting up Nextiva frustrating, impacting their overall experience negatively. (20 reviews) - Users find the **difficult setup** of Nextiva quite challenging and clunky, impacting their initial experience and management. (19 reviews) - Users report **call issues** with app disconnections, missed calls, and mobile lag affecting overall communication experience. (18 reviews) - Expensive (18 reviews) - Users experience **long wait times** for customer service, though chatbots provide quicker answers for many inquiries. (18 reviews) - Users face **long wait times and inadequate support** from Nextiva, hindering service and causing frustrations. (15 reviews) - High Cost (15 reviews) ## Nextiva Reviews ### 1. Simple, User-Friendly System with Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jasper J. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Nextiva?** I like that its very simply and user friendly. Setup can be a tad confusing, but support is right there to quickly help you out and get things fixed. **What do you dislike about Nextiva?** Only thing I disliked was the setup process, it does get a little confusing at times. Other than that, its a great system **What problems is Nextiva solving and how is that benefiting you?** They offer a cheap phone plan for businesses that dont want to bring another phone in for operations. Or if you DO want that, they also offer extensions to other phones ### 2. The Best VoIP Carrier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Nextiva?** Nextiva is rock solid, reliable and has the best customer service representatives in the VoIP industry. Their online portal, NextOS, is easy, intuitive and powerful. Great company & highly recommended. **What do you dislike about Nextiva?** If there is any downside to Nextiva, it would be their billing/invoicing which can be a bit confusing. **What problems is Nextiva solving and how is that benefiting you?** Nextia is a unified communications platform. This allows our business to be more agile and resilient and able to adjust to communications changes instantly. If a location has issues with Internet or power, routing calls from one location to another is done instantaneously using the NextOS portal. Setting up and modifying users and call flows is simple and painless as well. **Official Response from Alexandra Lueck:** > Hi, Thank you so much for taking the time to write us a review :) I am so glad you are experiencing the superior service that we strive to offer! Making business communications as seamless as possible is our mission. Thank you so much for the lovely feedback and we hope you stay in touch for all your business needs. - Alex from Nextiva ### 3. Flexible Routing with Exceptional Support **Rating:** 3.5/5.0 stars **Reviewed by:** Peter S. | CISO and Senior Technology Manager, Computer & Network Security, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Nextiva?** I like how Nextiva provides our company's main contact number, phone menu, routing to internal and external numbers, and after-hours answering service routing. I appreciate that it allows the company to control call routing in a very flexible way and provides call data analytics. Their support team is awesome. Once you understand how to use their admin portal, you have very granular and wide-ranging control of your phone system from any device with an internet connection. **What do you dislike about Nextiva?** It isn't always a very intuitive interface, and there is a reason I have gotten to know and rely on the Nextiva Support team over the years. Not simple, but Support helped the whole way through. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows flexible call routing and provides call data analytics, making it simpler to manage our phone system from any device with an internet connection. ### 4. Reliable Service, Needs Interface Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Tayte H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Nextiva?** I really like Nextiva because I rarely have issues with it and it seems to be a pretty seamless service. I appreciate that I don't often need tech or IT support to assist with it. The simplicity of the service and the fact that problems rarely occur are what stand out to me. Nextiva also has great customer service, allowing us to connect with all of our patients in a timely fashion and enabling our virtual agents to assist them daily. It's a fantastic program. **What do you dislike about Nextiva?** I would say the only thing about Nextiva that I would like to see improved is its interface. I think it could be slightly more customer-friendly. I just think, you know, some training tutorials on how to utilize the system to its fullest capabilities would be a good idea. **What problems is Nextiva solving and how is that benefiting you?** Nextiva provides great customer service and enables us to connect with patients quickly while supporting virtual agents for daily assistance. ### 5. Reliable small business telephone service. **Rating:** 5.0/5.0 stars **Reviewed by:** Robert E. | Remote Pharmacist | Clinical Data Review & Drug Utilization Expert, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Nextiva?** Nextiva has worked really well for us in situations where employees are not always sitting at a desk or need flexibility to work remotely. Being able to answer business calls from a mobile phone or laptop without using a personal number has been one of the biggest advantages. It’s also been a good fit for handling customer calls because features like auto attendants, call routing, voicemail-to-email, and call forwarding help keep communication organized and make sure calls get to the right person quickly. **What do you dislike about Nextiva?** There is a little bit of a learning curve in the beginning, especially when setting up call routing or adjusting account settings, but overall it’s been user-friendly and reliable for our business needs. **What problems is Nextiva solving and how is that benefiting you?** Interface and app compatibility between iPhones and Androids. ### 6. Effortless Call Transfers and Extension Dialing Across Offices **Rating:** 5.0/5.0 stars **Reviewed by:** Veronica C. | VA Regional Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Nextiva?** I like how easy it is to transfer calls to other offices within the company without having to dial a different number. It’s also convenient that I can connect with other offices simply by dialing an extension. **What do you dislike about Nextiva?** So far, I haven’t found anything I dislike. **What problems is Nextiva solving and how is that benefiting you?** The Caller ID feature is very helpful. When a call gets disconnected, I can quickly go to the call log and call patients back. ### 7. A great phone solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Nextiva?** I've enjoyed using Nextiva because of the customizability and ease of use. I'm not real techy, but I've grown comfortable making changes and customizing it to our needs. **What do you dislike about Nextiva?** When I have questions, I sometimes wish there was a better knowledgebase to find answers at rather than making a phone call. However, I always get what I need through customer support. **What problems is Nextiva solving and how is that benefiting you?** Call flows, recordings, internal transfers, conference calls, and most call-center related uses. I also run a lot of reports to see how we're doing with our hold times. **Official Response from Alexandra Lueck:** > Hi Clint, Thank you very much for taking the time to leave us a review. I am so glad you are experiencing the ease of use we strive for with our products as we want everyone to get the most out of them. Your review and feedback is very much appreciated and we hope you reach out to our people with anything you need. - Alex from Nextiva ### 8. Reliable Calls and Handy Tools That Keep Everything Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Hugo S. | Collection, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about Nextiva?** Nextiva gives me everything I need to call my clients without delays or dropped calls. What I like most is the set of tools it provides to save the information, documents, and contacts I need, which makes my work easier and keeps everything organized. **What do you dislike about Nextiva?** So far, I haven’t found anything I dislike. **What problems is Nextiva solving and how is that benefiting you?** I don’t have a record of it. ### 9. Seamless Communication Across Devices with Nextiva **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Nextiva?** I love that with Nextiva, I can call clients with my work number straight from my cellphone, which is really convenient. I like that it works seamlessly between my devices, ensuring that communication is not disrupted. I appreciate the flexibility it offers, as I was able to use it via the computer or phone app initially when we hadn't received our physical phones at work. **What do you dislike about Nextiva?** The screen on the app is off center on my mobile device. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva to call clients with my work number from my cellphone, and it works seamlessly between devices, ensuring communication is not disrupted. ### 10. Rock-Solid, Scalable VoIP with Seamless Onboarding and Real Cost Savings **Rating:** 5.0/5.0 stars **Reviewed by:** Alex B. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Nextiva?** As a company managing multiple entities across several states, reliability and scalability were non-negotiable — Nextiva has delivered on both. The platform has been rock-solid, with minimal downtime and consistent call quality across all of our locations. What stood out most was Nextiva's ability to scale with us. As we continue to acquire and onboard new properties, adding lines and users to the system has been seamless. The setup process is straightforward, and their support team has been responsive and knowledgeable whenever we've needed assistance during the rollout. From a cost perspective, Nextiva is highly competitive. For a portfolio of our size, managing communication costs across multiple locations can add up quickly — Nextiva's pricing structure has allowed us to consolidate our phone services under one platform without sacrificing quality or features, resulting in meaningful cost savings compared to our previous setup. **What do you dislike about Nextiva?** Nothing so far. Their customer support has been fantastic and onboarding has been fairly easy. **What problems is Nextiva solving and how is that benefiting you?** It provides reliability and scalability across multiple entities and states, without compromising business continuity. ### 11. Seamless Communication App with Impressive Call Flow **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob V. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2026 **What do you like best about Nextiva?** I like the video chat option and the fact that I can answer my calls away from my desk. It's great having everything in one app without needing to switch from app to app. The initial setup was very easy. **What do you dislike about Nextiva?** I wish I could use the video chat on my phone, not just the desktop version. **What problems is Nextiva solving and how is that benefiting you?** Nextiva helps with call flow, getting calls to the right person. I like the video chat and answering calls away from my desk, all in one app with no need to switch between apps. ### 12. Seamless Integration and Highly Effective Support **Rating:** 4.5/5.0 stars **Reviewed by:** Tracy C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Nextiva?** I really appreciate Nextiva's thorough onboarding process. We are utilizing all the features we are paying for and have a good understanding of how to use each feature. The account reps are really on top of things; they never let items fall behind and kept us on the schedule we requested. Even when we hit issues during setup, each rep assigned to the task knew how to troubleshoot and solve the issues. It's also great how they walked us through every expectation and what to expect during the initial setup. **What do you dislike about Nextiva?** Xbert AI is a little harder to program than expected, but when the Nextiva team helps me with adjustments, it does what we want. **What problems is Nextiva solving and how is that benefiting you?** I switched to Nextiva for better pricing and features. The AI assistant enhances service. The thorough onboarding ensures we utilize all features, and the reps solve issues promptly, keeping us on schedule. ### 13. Nextiva: Reliable Communication, Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Alejandro R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Nextiva?** I love Nextiva for its reliability, ease of use, and excellent customer support. The call quality is crystal clear, and the platform is easy to use, which has made managing our team's communications so much easier. Their customer support is always responsive and helpful, quickly resolving any issues. It has been a game-changer for our business communications, providing consistent call quality and streamlining our communications process. Setting up new lines and getting our phone systems up and running was very easy with minimal guidance. I would definitely recommend Nextiva for any business looking for a reliable VoIP solution. Since switching, we've seen improved call quality, seamless team collaboration, and better support, which has saved us time and improved customer service significantly. **What do you dislike about Nextiva?** Nextiva works great overall, but the mobile app could be more intuitive and more advanced reporting features would be helpful. **What problems is Nextiva solving and how is that benefiting you?** Nextiva solves dropped calls and unclear audio issues, making communication seamless. It streamlines our phone system with easy management, reliable and clear call quality, excellent support, and saves time, improving team collaboration and customer service. ### 14. Flexible & Reliable **Rating:** 4.0/5.0 stars **Reviewed by:** Erick T. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Nextiva?** I really value Nextiva's flexibility because it makes it easy to adapt as my business changes, whether it's adding users, supporting staff, or adjusting call flows. We're not locked into something. The call tree feature is a huge win and is very intuitive and powerful, which ensures we don't miss calls. Plus, we get quick response times, and Nextiva is always super reliable. It's very dependable, with no downtime, and significantly contributes to overall customer satisfaction. **What do you dislike about Nextiva?** There's a bit of a learning curve to the onboarding and learning the UI and admin workflows that could be smoother. **What problems is Nextiva solving and how is that benefiting you?** Nextiva provides flexibility, making it easy to adapt to changing business needs, supports staff and adjusts call flows. The intuitive call tree ensures we don't miss calls, with quick response times and reliable, dependable service, enhancing customer satisfaction. ### 15. Easy Setup and Simple to Use—Perfect Fit for a Small Organization **Rating:** 5.0/5.0 stars **Reviewed by:** Mukesh S. | Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2026 **What do you like best about Nextiva?** Ease in setting up and ease of using it.. meets the requirement for a small organization like us **What do you dislike about Nextiva?** No reason found so far to dislike it.. so nothing to dislike **What problems is Nextiva solving and how is that benefiting you?** No Reason to have an operator to connect to extension and taking messages. the voicemail functions does it all. the menu functions and the extensions connect the caller to the right person.. ### 16. Reliable Solution for Seamless Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Vanessa S. | Account Manager | Employment Specialist, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Nextiva?** I appreciate that Nextiva is a reliable solution for our phone services, especially for outside sales and remote workers. The platform allows seamless communication across our team, and call quality has been consistently clear. I like features such as call forwarding/routing and voicemail access/forwarding to email, which make it easy to stay connected and responsive throughout the day. The mobile/desktop integration also helps avoid having to set up a physical phone remotely. **What do you dislike about Nextiva?** Nextiva automatically signs me in at a certain time even with a schedule in place. The setup is easy for me but difficult for new non-technical users. **What problems is Nextiva solving and how is that benefiting you?** I find Nextiva solves communication gaps and missed opportunities. It provides seamless communication for our outside sales and remote workers with features like call routing, voicemail forwarding, and mobile/desktop integration. Call quality is consistently clear. ### 17. Effortless Setup, Reliable for Remote Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Steven S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Nextiva?** I really appreciate how Nextiva makes it easy for us to communicate within the firm, especially since many of us work remotely now. It's great for keeping everyone in touch even when we're not in the same office. I would say overall, it's easy to use. They're pretty good about the setup. Once it's set up, it's like set it and forget it, and it was done well with no issues. **What do you dislike about Nextiva?** I would say the app that people have on their phones, sometimes the connection will drop and I'm not exactly sure why that happens, but that does happen from time to time. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows us to communicate within the firm, essential since many of us work remotely due to COVID. It keeps us in touch while working from different locations. ### 18. Inexpensive, Reliable, and Easy to Configure for Corporate Systems **Rating:** 5.0/5.0 stars **Reviewed by:** Cory R. | IT Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2026 **What do you like best about Nextiva?** It’s relatively inexpensive and reliable, lets me use either my own or the provided hardware, and is very easy to configure and maintain for our corporate systems. **What do you dislike about Nextiva?** Sometimes their configuration options are placed in weird spots, but if you take a moment to look around, you can always find the setting you’re looking for. **What problems is Nextiva solving and how is that benefiting you?** It completely solves our VOIP needs. ### 19. Intuitive Interface That Makes Daily Tasks Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Tony T. | EX &CX Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2026 **What do you like best about Nextiva?** For me, the biggest strength is how intuitive the interface is. A customer can access the admin portal, or a user can access the application, and they don’t have to be technically advanced to complete their daily tasks. **What do you dislike about Nextiva?** I personally don’t have any complaints, but I’ve had a few customers who have mentioned issues with the onboarding process. **What problems is Nextiva solving and how is that benefiting you?** Nextiva is constantly adding features that matter to our clients, helping them work in a way where the technology streamlines their approach instead of getting in the way or becoming a hindrance. ### 20. User-Friendly Admin Setup and Easy Office Access for Customers **Rating:** 4.5/5.0 stars **Reviewed by:** Mandy G. | Practice Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Nextiva?** It’s user-friendly for admins, and the workflow for users is easy to navigate. Customers have also provided positive feedback about accessing the office. **What do you dislike about Nextiva?** Nothing that I can recall at this time.. **What problems is Nextiva solving and how is that benefiting you?** Customer access to the office and internal teams is easier than with the previous setup through another vendor. ### 21. Reliable, Fast, Easy to Use—With Excellent Call Quality and Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** Mogamat K. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2026 **What do you like best about Nextiva?** It is reliable, fast and very easy to use. It’s customer service is great. Call quality is excellent.When listening to calls to evaluate our service ,Nextiva has made it so easy and the system is very reliable . **What do you dislike about Nextiva?** We have had no issues for the past 5 years **What problems is Nextiva solving and how is that benefiting you?** Our customers can contact us 24 /7 and if we offline they can leave us a message and when our internet comes back online the customer would have left a message or Nextiva gives them the option to send a call back via email .Customer retention ### 22. Persistent Call Quality Issues, Disconnected Reporting, and a Difficult Contract Exit **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Nextiva?** When we moved to Nextiva in 2018 both the support and tools were really good. With Nextiva we were able to take our entire company virtual in 2020 and while we had to add some workarounds for some features such as callboard. Wallboard was designed to run on a monitor in an office and we had to get really creative to find a solution that worked first for distributed offices and then later for a fully remote workforce. **What do you dislike about Nextiva?** We've been a Nextiva customer since 2018 running a contact center and business phone environment for an almost 300-person team. What initially seemed like a solid platform has become increasingly difficult to work with as our needs have grown. Call quality has been a persistent problem. Dropped and lost calls come up regularly in client and staff feedback. Every time we've raised this with Nextiva support, the response has been the same: the issue is on our end — poor network connection or user error. We've never been able to get Nextiva to own a single call quality incident, and frankly there's no tooling in the platform that would allow either side to prove it one way or the other. The reporting and analytics situation is genuinely frustrating. The contact center and business phone systems report separately, with no native way to connect them. Trying to trace a call from the auto-attendant through the contact center queue to an individual agent's phone line requires manually exporting data from multiple places and reconciling it by hand. Reports are also complex to build and not particularly intuitive — supervisors who need quick visibility into what's happening don't get it. When we raised these limitations and asked about an upgrade path, Nextiva's best solution was to split our users across two separate platforms — leaving business phone users on the legacy system with no AI features and no unified reporting without a third-party add-on at additional cost. That's not an upgrade, that's a workaround. We've made the decision to move to a different platform and asked the Nextiva team to work with us to exit the contract gracefully. They have been 'working on it' for over 6 months and there's every appearance that they intend to hold us hostage to the current contract despite acknowledging the gaps in their tools. Use caution when contracting with them and make sure you understand what you're signing up for. Their contracts silently auto-renew for multiple years and are difficult to exit, even when their team has acknowledged that they have no working solution for us. **What problems is Nextiva solving and how is that benefiting you?** At this point, Nextiva is creating more problems for my business than it is solving. We operate a contact center alongside a business phone environment, and Nextiva has acknowledged they have no solution that integrates the two — yet they continue to auto-renew contracts in 3-year terms without any proactive notice or outreach. We only became aware of our renewal terms when we began evaluating alternatives. To make matters worse, the original agreement was signed by an individual at our company who did not have the authority to execute contracts of that size. While we recognize that vendor due diligence has limits, the title and seniority level of the individual involved should have raised a flag, and Nextiva pushed the deal through regardless. We have raised this concern directly with Nextiva. When we asked about an upgrade path, their best offer was to split our users across two separate platforms with no unified reporting and no AI features for users left on the legacy system. That's not a solution — it's a workaround that creates more administrative burden and more cost. For a business that depends on reliable, connected communication tools, Nextiva has not delivered, and their response to every service issue has been to attribute the problem to our network or our users rather than their platform. ### 23. User-Friendly, Intuitive, and Reliable with Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** William K. | Truckload Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Nextiva?** User-friendly, intuitive, reliable and there is a great support team **What do you dislike about Nextiva?** The mobile application could use some improvements and the desktop application can be a little buggy depending on your computer and connection **What problems is Nextiva solving and how is that benefiting you?** Every time I reach out to support I am assisted very quickly. No problems ### 24. Dependable VOIP Solution with Minor Setup Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Tab J. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2026 **What do you like best about Nextiva?** I like using Nextiva for effective communication with VOIP and texting for business. It helps communication flow fast and efficiently. Nextiva is consistently dependable, and I appreciate the convenience it provides. The initial setup was fairly easy for my team of 35 employees. **What do you dislike about Nextiva?** I have to change my audio settings too much for no apparent reason, having to switch it from different places to my headset. **What problems is Nextiva solving and how is that benefiting you?** I find Nextiva helps my communication flow fast and efficiently for business VOIP and texting. ### 25. Simplified Phone Usage with Great Flexibility **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Nextiva?** I really appreciate how Nextiva makes it much simpler to connect and use our own cell phones. It's my favorite feature to have calls go directly to my cell phone, providing privacy when communicating with customers/church members so I don't have to give out my cell phone number. The convenience of this feature is a big plus. Also, because we work in a church and are often moving around the property, off site at meetings or at home, this feature offers so much more flexibility. Finally, the initial setup of Nextiva was easy, which was definitely a benefit. **What do you dislike about Nextiva?** We've had a little bit of confusion trying to figure out how to actually use all of the features of the phone. I wish we had better training on how to use all of the features. This doesn't mean it's not available, we just may have missed that at initial set up. **What problems is Nextiva solving and how is that benefiting you?** Nextiva makes it simpler to connect our own cell phones, directing calls to give us privacy without sharing personal numbers but the connection with our contacts in our system shows who is calling. It's especially useful since we move around a lot on the property, offering us much more flexibility. ### 26. Nextiva for Office **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron L. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Nextiva?** I like that there is a main website to use for any Admin privileges to help refine any call flows and update/add new users without the necessity of having to reach out to support. **What do you dislike about Nextiva?** That phone support is it's own separate line and ANY troubleshooting calls have to go through them, especially when their wait times are inconsistent. **What problems is Nextiva solving and how is that benefiting you?** Honestly the call flow organization and being able to build on what we already have is super helpful. ### 27. Easy to Use with Solid Functionality—Seamless Call Transfers **Rating:** 5.0/5.0 stars **Reviewed by:** Michael G. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2026 **What do you like best about Nextiva?** Easy to use with solid functionality. I can move calls from my work line to my cell in a heartbeat. **What do you dislike about Nextiva?** wish it was easier to delete voicemails from the log **What problems is Nextiva solving and how is that benefiting you?** Always thinking of improvements ### 28. Exceptional Phone Service **Rating:** 5.0/5.0 stars **Reviewed by:** Crystal C. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Nextiva?** The portability of the phone system which means I can log in whether at the office or on the go. **What do you dislike about Nextiva?** Occasionally there have been issues with the texting feature. **What problems is Nextiva solving and how is that benefiting you?** I am not aware of problems that Nextiva is solving at this time. ### 29. Easy Phone App Integration with Office Desk Phones **Rating:** 4.5/5.0 stars **Reviewed by:** Trey C. | Office Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2026 **What do you like best about Nextiva?** Phone app integration with office desk phones is easy. **What do you dislike about Nextiva?** No complaints, besides required character number for this review and that's on g2. **What problems is Nextiva solving and how is that benefiting you?** Communication between team members and call routing so we don't miss calls. ### 30. Simple and Effective All-in-One Communication Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Ghanshyam K. | Central Invoicing Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Nextiva?** I like that Nextiva keeps calls, messages, and meetings in one place, making work simple and fast. **What do you dislike about Nextiva?** I dislike that Nextiva is expensive compared to other options. It can be confusing to use at first because there are many features. The setup process can take time, and sometimes the app feels slow or has small issues. Also, customer support is not always quick to respond. **What problems is Nextiva solving and how is that benefiting you?** Nextiva solves the problem of managing different communication tools by bringing calls, messages, and meetings into one place. This helps me save time, stay organized, and communicate more easily with my team and customers. ### 31. Always-Available, Super Helpful Helpdesk **Rating:** 5.0/5.0 stars **Reviewed by:** D&S B. | VP, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2026 **What do you like best about Nextiva?** I love that their helpdesk is always available and super helpful. **What do you dislike about Nextiva?** I wish that the texting feature could use the main phone number for free instead of an extra fee. **What problems is Nextiva solving and how is that benefiting you?** we reach out to them for changing the phone tree since we don't do it often. ### 32. Nextiva Saves Time with In-App Message Reading and Robocall Blocking **Rating:** 5.0/5.0 stars **Reviewed by:** Melinda A. | Billing Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Nextiva?** “What I like most about Nextiva is the ability to read messages directly in the app instead of having to listen to long or drawn-out voicemails. It saves time and makes it easier to prioritize responses. I also appreciate the ability to block robocalls, which helps reduce unnecessary interruptions.” **What do you dislike about Nextiva?** “I wish Nextiva included a ‘block caller’ feature directly on the physical phone, not just within the app. Having that functionality on the device itself would make it quicker and more convenient to stop unwanted calls.” **What problems is Nextiva solving and how is that benefiting you?** I do not have any real problems with Nextiva @ the moment seems to be a great setup with the phone app ### 33. Simple to Use with Great Features **Rating:** 4.0/5.0 stars **Reviewed by:** Cathryn S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Nextiva?** I mostly like the simplicity of the program; it's very easy to use. The texting function is great for when customers can't answer the phone or don't know who is calling because I can text them to notify them of important information, and most people prefer this option, which helps with customer service. Additionally, the texting function allows photos, which is beneficial since most programs don't allow that. **What do you dislike about Nextiva?** The call delays can be delayed, or the notification of the incoming call can be a bit delayed. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva for its great texting feature, which works well when customers can't answer calls. It's easy to use and allows photo sharing, which a lot of programs don't offer that function. ### 34. Simple, Secure Electronic Faxing with Top-Notch Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** James S. | Information Systems Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Nextiva?** Nextiva’s electronic faxing capabilities are simple to use and feel secure for companies of any size. Their customer service is also top-notch, and I would highly recommend Nextiva. **What do you dislike about Nextiva?** There's not much to dislike about Nextiva's electronic faxing service, except for the ability to edit/add new credit card information on their website. Would recommend adding that ability for customers to ability to make changes without always needing to contact customer service. **What problems is Nextiva solving and how is that benefiting you?** Reduced cost by using less paper and conserving energy because there is no need to purchase extra fax, copier, and or scanning machines. ### 35. A Pleasure to Use: Powerful Admin Tools and Remote Work Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron L. | Network Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Nextiva?** Helpful tools for admins, and the ability for the entire company to work remotely, are a real plus. It also offers broad compatibility across many devices. Overall, it’s been a pleasure to work with. **What do you dislike about Nextiva?** Nothing really comes to mind, other than the monthly bill. **What problems is Nextiva solving and how is that benefiting you?** We urgently needed to move everyone out of the office, and Nextiva provided the solution that helped us keep our doors open and our business coming in. ### 36. Helps keep clinic calls organized and professional **Rating:** 4.5/5.0 stars **Reviewed by:** Ishan S. | Manager and Dietician at Chaitanya Homoeo Clinic, Medical Store Owner, Content Creator, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2026 **What do you like best about Nextiva?** I work as a Dietician & Nutritionist and help manage a small homeopathy clinic. For a while, I used Nextiva to handle clinic calls instead of taking everything on my personal number. Most calls were about appointment timing, basic queries, and follow-ups, so having one place for clinic calls helped bring more order to daily communication. What I liked most was being able to see missed calls and return them later. During busy clinic hours, I cannot answer every call. With Nextiva, I could check who called and call back when I was free. This helped reduce small gaps in communication and made follow-ups more consistent. Keeping clinic calls separate from personal calls also felt more professional. Getting started was simple. I did not need much setup to start using basic calling. The app felt easy to use for daily work, and call logs and voicemail were enough for my needs. I did not use advanced features, but the basic calling experience worked fine for a small clinic setup. On some days, I checked missed calls from another device when I was not at the clinic desk. This flexibility helped me stay connected while moving between clinic work and content tasks. It made daily calling work feel less stressful. Nextiva helped me keep clinic communication more organized. It made it easier to return missed calls, handle follow-ups on time, and keep clinic calls separate from personal calls in day-to-day work. **What do you dislike about Nextiva?** Nothing big bothered me, but a few small things came up in regular use. At times, finding some settings took a bit of extra clicking, and the app could feel a little slow on weak internet. For a small clinic setup, the pricing also feels on the higher side. These are minor points and don’t affect the main calling work much. **What problems is Nextiva solving and how is that benefiting you?** Earlier, when I was handling clinic calls on my personal number, it was hard to keep track of missed calls during busy hours. Many calls came in for appointments and basic queries, and sometimes I could not return them on time. This created small gaps in communication. When I was using Nextiva, it helped bring all clinic calls into one place. I could see missed calls clearly and call people back later when I was free. This made follow-ups more consistent and reduced confusion around who had called and when. It also helped separate clinic calls from personal calls, which made daily work feel more professional and less mixed up. On some days, I could check call history from another device when I was not at the clinic desk, which helped me stay connected while moving between clinic work and content tasks. Overall, using Nextiva helped make clinic communication more organized for me at that time. It reduced missed call issues, improved follow-ups, and made daily calling work easier to manage. ### 37. Top-Tier VoIP with Excellent Call Quality and an Easy Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Rolando F. | IT Support Tech, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Nextiva?** Its definitely amongst the top 3 VOIP providers. The call quality, minimal downtime/issues, and easy to use interface make it one of the best options for anyone needing a phone system. **What do you dislike about Nextiva?** While it can be recognized as a top VoIP provider, its pricing is on the higher end. Also, we were unable to integrate it with the software we were using at the time to process work orders, which ultimately led us to choose a different solution. **What problems is Nextiva solving and how is that benefiting you?** It helped solve communication gaps between our office, customers, and technicians. It provided a reliable and consistent way to stay connected, which made coordinating jobs, responding to custoemrs, and managing day to day operations much smoother and more efficient. ### 38. Nextiva Makes Multi-Location Communication Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Rhonda A. | Front Operations Consult, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Nextiva?** Our company has multiple locations in different states, having Nextiva now connects everyone in every office with ease. Quality of the calls is excellent. **What do you dislike about Nextiva?** Nextiva's invoice layout and how difficult it can be to get License added **What problems is Nextiva solving and how is that benefiting you?** Makes our call flow efficient, makes inter office communication easier ### 39. Safe, Easy Access to My Work Line Anywhere **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Nextiva?** I like having access to my work line when I am out of office. It's much safer than giving out my personal number to clients. Plus my job requires that I leave the office during the day quite frequently. The app is fairly easy to use and there are nice settings to control when and how you receive calls. The app provides a much faster way to review voicemails than the line in the office. **What do you dislike about Nextiva?** Sometimes, the app will not catch phone calls. I'm not sure why because the app is still logged in and I don't mess with the settings. Texting is an add-on service which my company does not utilize. We can receive texts but not reply. **What problems is Nextiva solving and how is that benefiting you?** Nextiva is solving the issue of having to provide your personal line for business without needing a second phone and an unsecure additional line. ### 40. Clear Sound and Reliable Wi‑Fi Phone System **Rating:** 5.0/5.0 stars **Reviewed by:** Annette K. | Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Nextiva?** It's a great phone system, the sound is clear, and it is very reliable for being a wifi enabled software. **What do you dislike about Nextiva?** There is nothing I dislike. Nextiva is wonderful. **What problems is Nextiva solving and how is that benefiting you?** It is helping us because we no longer have to use our cell phones to make business calls. ### 41. Easy to Use, Helpful Support, and Great Demos & Training **Rating:** 4.5/5.0 stars **Reviewed by:** Bridget F. | Office/accounting assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Nextiva?** Nextiva has been pretty easy to use. If I need help, it's easy to find. And I enjoy all the demos and training they offer! **What do you dislike about Nextiva?** I don't know that i dislike anything so far. I can say that I do wish that my IT dept had done a better job of explaining the system to me when I first started. **What problems is Nextiva solving and how is that benefiting you?** They are offering ways to better serve our many customers. They also suggest ways to minimize our work loads. ### 42. Reliable Across Devices with Handy Voicemail-to-Email **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Nextiva?** I like that I can use it across devices, and it has definitely become WAY more reliable over the years. I also appreciate that my voicemails are emailed to me while still showing up in the phone application, which helps ensure I don’t miss any messages from my clients. **What do you dislike about Nextiva?** Sometimes when I go to text a client, it won't send but it will send it in an "title not available" message thread and says "unable to send". I am able to resend it by copying and pasting so it is a minor inconvenience. **What problems is Nextiva solving and how is that benefiting you?** Being able to call my clients and have a work phone number, streamlining business communications to a place separate from my personal communications on my personal devices. ### 43. Outstanding Customer Service and Scalable AI Capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Nextiva?** Customer service. AI capabilities. They easily expand services as your firm grows. **What do you dislike about Nextiva?** At first, I had trouble understanding how big the company was. Once you understand that you can contact customer service with a ticket or calling in, things become really easy to manage. I really like how they try to meet you even outside business hours. They are so big they can reach you early mornings or evenings, which is amazing. **What problems is Nextiva solving and how is that benefiting you?** they are helping my business expand without disrupting service and working with me to integrate initiatives that reduce staff workload and increase customer service. ### 44. Exceptional Support — Responsive and Easily Reachable **Rating:** 5.0/5.0 stars **Reviewed by:** Sean A. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2026 **What do you like best about Nextiva?** They have great support that can be reached many different ways. **What do you dislike about Nextiva?** I feel like they could do better with communication regarding billing needs. **What problems is Nextiva solving and how is that benefiting you?** Communication with our clients, via a voip phone and our company cell phones for seamless transfers, etc. ### 45. Reliable Communication with Room for Setup Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Nextiva?** I use Nextiva for incoming and outgoing calls and appreciate its role in effective communication. What I like most about Nextiva is its ease and reliability. I also enjoy their extensions and call flows, which make our system more professional for clients. The smooth transition was supported by a lot of help from the Nextiva team, which made the initial setup somewhat easy. **What do you dislike about Nextiva?** Their setup is a little confusing, especially for call flow and personalization features. It's very difficult to understand and could be more straightforward. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva for effective communication through incoming and outgoing calls. It makes our system more professional for clients. ### 46. Top-Notch Support and Fast Issue Resolution with Nextiva **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2026 **What do you like best about Nextiva?** I find that the support is top notch - anytime we need to troubleshoot something or get assistance with an issue, the support pros are available promptly and typically handle things within 24-hours **What do you dislike about Nextiva?** Nothing really. We love nextiva! Cannot say enough! **What problems is Nextiva solving and how is that benefiting you?** We receive a high volume of inbound calls at our practice, and Nextiva allows us to manage it all! ### 47. Effortless Setup, Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Patti D. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Nextiva?** I like that Nextiva's software is easy to navigate. We can call and get assistance whenever it's needed, which is really helpful. When we need to set up a ring pattern for a department, they've been very helpful in adding suggestions on what we need and then help us to input it. The initial setup was very easy, and we were supported by a team during the process. **What do you dislike about Nextiva?** We have not had any problems **What problems is Nextiva solving and how is that benefiting you?** Nextiva resolves equipment issues and connectivity problems. It's easy to navigate, and I can get help whenever needed. They provide great support with ring pattern setups for departments. ### 48. Flexible Work Communication with Some App Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Nextiva?** I appreciate Nextiva's voicemail to email notifications and how it allows flexibility to work from home when needed. It has also been helpful in relaying messages to other colleagues. I really like the mobility feature, enabling me to be mobile in most cases and answer calls if needed. It has created an ease in communication between our team and clients. **What do you dislike about Nextiva?** The mobile app could definitely use some updates as there were times it would not ring when out of office or it would ring when sitting by my office phone. Also, some voicemail messages were missed due to hit or miss with emails. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows us flexibility to work from home and eases communication between our team and clients through mobility and voicemail to email notifications. ### 49. User-Friendly Platform with Effective Communication Tools **Rating:** 4.5/5.0 stars **Reviewed by:** Chris J. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Nextiva?** I like the user-friendly interface of Nextiva. It allows us to text and call all from one simple interface, making things quick and easy. It saves me time and is very simple, allowing me to stay connected with potential candidates in real time. The initial setup and training were pretty easy, and the interface is self-explanatory and painless. **What do you dislike about Nextiva?** Maybe the way all the messages and voicemails are stored could be organized a little better. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows us to make phone calls and receive texts all in one program from anywhere, saving time and keeping me connected with potential candidates in real time. ### 50. Convenient on the Go, Right at My Fingertips **Rating:** 5.0/5.0 stars **Reviewed by:** Sherree W. | Office/Logistics Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Nextiva?** The convenience of having it at my fingertips wherever I go. **What do you dislike about Nextiva?** I really can't think of any down sides. Only thing I wish it stayed logged in. Sometimes logs me out and then I don't get my calls. **What problems is Nextiva solving and how is that benefiting you?** When we are out of office we stillr ecieve all calls asap. ## Nextiva Discussions - [How do I save cell phone numbers as users?](https://www.g2.com/discussions/how-do-i-save-cell-phone-numbers-as-users) - 1 comment, 2 upvotes - [If we need more lines in the future as our business grows, do we have to purchase new phones as well?](https://www.g2.com/discussions/if-we-need-more-lines-in-the-future-as-our-business-grows-do-we-have-to-purchase-new-phones-as-well) - 2 comments, 2 upvotes - [How can you fix your horrible customer service platform](https://www.g2.com/discussions/how-can-you-fix-your-horrible-customer-service-platform) - 1 comment, 1 upvote - [Can i reply my customer 's message through laptop?](https://www.g2.com/discussions/can-i-reply-my-customer-s-message-through-laptop) - 1 comment, 1 upvote - [H](https://www.g2.com/discussions/nextiva-h) - 1 comment, 1 upvote - [View Nextiva pricing details and edition comparison](https://www.g2.com/products/nextiva/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+09%3A28%3A21+-0500&secure%5Bsession_id%5D=29ee0bfc-870d-461c-ab20-f7ae27a652f0&secure%5Btoken%5D=ebd2f3508ed9f1a82611f80608f0107ccbb22f0830041efc3d0adf8d3ba462d4&format=llm_user) ## Nextiva Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [CALLREVU](https://www.g2.com/products/callrevu/reviews) - [DV Pinnacle](https://www.g2.com/products/dv-pinnacle/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Microsoft Access](https://www.g2.com/products/microsoft-access/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [RIMS paging](https://www.g2.com/products/rims-paging/reviews) - [SharedContacts.com](https://www.g2.com/products/sharedcontacts-com/reviews) - [Zoho Calendar](https://www.g2.com/products/zoho-calendar/reviews) ## Nextiva Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Security and privacy - AI Voice Assistants** - Encrypted communication **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Browser Extension - Individual Download **Compatibility - AI Voice Assistants** - Cross platform compatibility **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Nextiva Alternatives - [3CX](https://www.g2.com/products/3cx/reviews) - 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