--- title: Nextiva Reviews meta\_title: 'Nextiva Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 3619 reviews by the users' company size, role or industry to find out how Nextiva works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 3619 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### Nextiva Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **exceptional customer support** from Nextiva, enjoying prompt assistance and seamless account setup. [(135 mentions)](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1230123&qs=pros-and-cons#reviews) Users value the **ease of use** of Nextiva, benefiting from a straightforward onboarding and excellent customer support. [(128 mentions)](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228093&qs=pros-and-cons#reviews) Users praise Nextiva for its **excellent customer service** and seamless onboarding experience, making implementation effortless. [(111 mentions)](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228526&qs=pros-and-cons#reviews) Users commend the **easy setup** of Nextiva, appreciating swift implementation and supportive customer service throughout the process. [(94 mentions)](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228423&qs=pros-and-cons#reviews) Users praise **Nextiva's reliability** , highlighted by outstanding customer service and seamless onboarding process. [(90 mentions)](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228073&qs=pros-and-cons#reviews) Users find the **difficult configuration** of Nextiva challenging, complicating setup and management for large teams. [(27 mentions)](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1231448&qs=pros-and-cons#reviews) Users find the **complexity of setup and integration** challenging, especially for newcomers to the platform. [(25 mentions)](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228405&qs=pros-and-cons#reviews) Users experience **number issues** with Nextiva, including delays in displaying call information and automatic call declines. [(22 mentions)](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1227321&qs=pros-and-cons#reviews) Users find the **complex processes** of setting up Nextiva frustrating, impacting their overall experience negatively. [(20 mentions)](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1226618&qs=pros-and-cons#reviews) Users find the **difficult setup** of Nextiva quite challenging and clunky, impacting their initial experience and management. [(19 mentions)](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1230699&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Nextiva ##### 1. Customer Support Users value the **exceptional customer support** from Nextiva, enjoying prompt assistance and seamless account setup. [ See 135 mentions ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1230123&qs=pros-and-cons#reviews) See Related User Reviews ![Terri M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Terri M.") TM Terri M. Small-Business (50 or fewer emp.) 5.0/5 "Closing in on 3 years and growing with Nextiva leading our coms. #Hazelwood Strong" What do you like about Nextiva? We have been using the Nextiva G2 Phone System for over two years, and it continues to be a reliable, high-performing solution for our practice. As ou AL andrew L. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly VoIP with Excellent Support" What do you like about Nextiva? I like Nextiva for its ease of use and excellent customer service. Their competitive pricing aligns well with market standards for phone solutions. Th ##### 2. Ease of Use Users value the **ease of use** of Nextiva, benefiting from a straightforward onboarding and excellent customer support. [ See 128 mentions ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228093&qs=pros-and-cons#reviews) See Related User Reviews MF Mike F. Small-Business (50 or fewer emp.) 5.0/5 "Full Nextiva implementation - Call Centers and Unity Supervisor" What do you like about Nextiva? User/Admin documentation is easy to access and detailed in instructions. AL andrew L. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly VoIP with Excellent Support" What do you like about Nextiva? I like Nextiva for its ease of use and excellent customer service. Their competitive pricing aligns well with market standards for phone solutions. Th ##### 3. Helpful Users praise Nextiva for its **excellent customer service** and seamless onboarding experience, making implementation effortless. [ See 111 mentions ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228526&qs=pros-and-cons#reviews) See Related User Reviews ![Terri M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Terri M.") TM Terri M. Small-Business (50 or fewer emp.) 5.0/5 "Closing in on 3 years and growing with Nextiva leading our coms. #Hazelwood Strong" What do you like about Nextiva? We have been using the Nextiva G2 Phone System for over two years, and it continues to be a reliable, high-performing solution for our practice. As ou ![Daniel W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel W.") DW Daniel W. Small-Business (50 or fewer emp.) 5.0/5 "Legen.... Wait For It.... Dary!" What do you like about Nextiva? We have been with them for many years. Going on a decade. They have always been a great company to work with but we recently were given a new account ##### 4. Easy Setup Users commend the **easy setup** of Nextiva, appreciating swift implementation and supportive customer service throughout the process. [ See 94 mentions ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228423&qs=pros-and-cons#reviews) See Related User Reviews AL andrew L. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly VoIP with Excellent Support" What do you like about Nextiva? I like Nextiva for its ease of use and excellent customer service. Their competitive pricing aligns well with market standards for phone solutions. Th ![Ishan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ishan S.") IS Ishan S. Small-Business (50 or fewer emp.) 4.5/5 "Helps keep clinic calls organized and professional" What do you like about Nextiva? I work as a Dietician & Nutritionist and help manage a small homeopathy clinic. For a while, I used Nextiva to handle clinic calls instead of taki ##### 5. Reliability Users praise **Nextiva's reliability** , highlighted by outstanding customer service and seamless onboarding process. [ See 90 mentions ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228073&qs=pros-and-cons#reviews) See Related User Reviews ![Terri M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Terri M.") TM Terri M. Small-Business (50 or fewer emp.) 5.0/5 "Closing in on 3 years and growing with Nextiva leading our coms. #Hazelwood Strong" What do you like about Nextiva? We have been using the Nextiva G2 Phone System for over two years, and it continues to be a reliable, high-performing solution for our practice. As ou ![Daniel W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel W.") DW Daniel W. Small-Business (50 or fewer emp.) 5.0/5 "Legen.... Wait For It.... Dary!" What do you like about Nextiva? We have been with them for many years. Going on a decade. They have always been a great company to work with but we recently were given a new account ### 5 Cons or Disadvantages of Nextiva ##### 1. Difficult Configuration Users find the **difficult configuration** of Nextiva challenging, complicating setup and management for large teams. [ See 27 mentions ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1231448&qs=pros-and-cons#reviews) See Related User Reviews AL andrew L. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly VoIP with Excellent Support" What do you dislike about Nextiva? I find the Nextiva online portal confusing, especially when managing call centers and schedules across multiple buildings. The ease of use could reall ![Ishan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ishan S.") IS Ishan S. Small-Business (50 or fewer emp.) 4.5/5 "Helps keep clinic calls organized and professional" What do you dislike about Nextiva? Nothing big bothered me, but a few small things came up in regular use. At times, finding some settings took a bit of extra clicking, and the app coul ##### 2. Complexity Users find the **complexity of setup and integration** challenging, especially for newcomers to the platform. [ See 25 mentions ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228405&qs=pros-and-cons#reviews) See Related User Reviews MF Mike F. Small-Business (50 or fewer emp.) 5.0/5 "Full Nextiva implementation - Call Centers and Unity Supervisor" What do you dislike about Nextiva? Difficult for general staff (non-admins) to contact support directly for technical help with phones. AL andrew L. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly VoIP with Excellent Support" What do you dislike about Nextiva? I find the Nextiva online portal confusing, especially when managing call centers and schedules across multiple buildings. The ease of use could reall ##### 3. Number Issues Users experience **number issues** with Nextiva, including delays in displaying call information and automatic call declines. [ See 22 mentions ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1227321&qs=pros-and-cons#reviews) See Related User Reviews JA Jesse A. 4.5/5 "Empowers Remote Work but Needs Spam Management" What do you dislike about Nextiva? I don't like that my number sometimes appears as spam to certain people, which can be frustrating. ![Shiju S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shiju S.") SS Shiju S. Mid-Market (51-1000 emp.) 5.0/5 "Effortless to Use with Excellent Support and Seamless Integrations" What do you dislike about Nextiva? Sometimes, it doesn't display the last call's customer number right away, or it may take a while for the information to appear. ##### 4. Complex Processes Users find the **complex processes** of setting up Nextiva frustrating, impacting their overall experience negatively. [ See 20 mentions ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1226618&qs=pros-and-cons#reviews) See Related User Reviews AL andrew L. Mid-Market (51-1000 emp.) 5.0/5 "User-Friendly VoIP with Excellent Support" What do you dislike about Nextiva? I find the Nextiva online portal confusing, especially when managing call centers and schedules across multiple buildings. The ease of use could reall ![Anju Mareeta L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anju Mareeta L.") AL Anju Mareeta L. 3.5/5 "All-in-One Communication with Some Setup Hiccups" What do you dislike about Nextiva? It can be difficult to manage a shift with more than 30 members, and reporting could be more user-friendly or accurate. The initial setup isn't that u ##### 5. Difficult Setup Users find the **difficult setup** of Nextiva quite challenging and clunky, impacting their initial experience and management. [ See 19 mentions ](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1230699&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.0/5 "Difficult Setup Overshadows Mobile Convenience" What do you dislike about Nextiva? The system was tricky to get us what we wanted. ![Anju Mareeta L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anju Mareeta L.") AL Anju Mareeta L. 3.5/5 "All-in-One Communication with Some Setup Hiccups" What do you dislike about Nextiva? It can be difficult to manage a shift with more than 30 members, and reporting could be more user-friendly or accurate. The initial setup isn't that u ## Top-Rated Alternatives [ ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX") 3CX 4.4/5(547) ](https://www.g2.com/products/3cx/reviews) [ ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall") Aircall 4.4/5(1,641) ](https://www.g2.com/products/aircall/reviews) [ ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") RingEX 4.2/5(1,429) ](https://www.g2.com/products/ringex/reviews) [ View All Alternatives ](https://www.g2.com/products/nextiva/competitors/alternatives) RA Rhonda A. Front Operations Consult Small-Business (50 or fewer emp.) 7/1/2026 "Nextiva Makes Multi-Location Communication Effortless" 5/5 What do you like best about Nextiva? Our company has multiple locations in different states, having Nextiva now connects everyone in every office with ease. Quality of the calls is excellent. Review collected by and hosted on G2.com. What do you dislike about Nextiva? Nextiva's invoice layout and how difficult it can be to get License added Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? Makes our call flow efficient, makes inter office communication easier Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Commercial Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Commercial Real Estate") UC Verified User in Commercial Real Estate Mid-Market (51-1000 emp.) 5/18/2026 "Safe, Easy Access to My Work Line Anywhere" 4.5/5 What do you like best about Nextiva? I like having access to my work line when I am out of office. It's much safer than giving out my personal number to clients. Plus my job requires that I leave the office during the day quite frequently. The app is fairly easy to use and there are nice settings to control when and how you receive calls. The app provides a much faster way to review voicemails than the line in the office. Review collected by and hosted on G2.com. What do you dislike about Nextiva? Sometimes, the app will not catch phone calls. I'm not sure why because the app is still logged in and I don't mess with the settings. Texting is an add-on service which my company does not utilize. We can receive texts but not reply. Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? Nextiva is solving the issue of having to provide your personal line for business without needing a second phone and an unsecure additional line. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Annette K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Annette K.") AK Annette K. Supervisor Mid-Market (51-1000 emp.) 7/1/2026 "Clear Sound and Reliable Wi‑Fi Phone System" 5/5 What do you like best about Nextiva? It's a great phone system, the sound is clear, and it is very reliable for being a wifi enabled software. Review collected by and hosted on G2.com. What do you dislike about Nextiva? There is nothing I dislike. Nextiva is wonderful. Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? It is helping us because we no longer have to use our cell phones to make business calls. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic BF Bridget F. Office/accounting assistant Mid-Market (51-1000 emp.) 4/22/2026 "Easy to Use, Helpful Support, and Great Demos & Training" 4.5/5 What do you like best about Nextiva? Nextiva has been pretty easy to use. If I need help, it's easy to find. And I enjoy all the demos and training they offer! Review collected by and hosted on G2.com. What do you dislike about Nextiva? I don't know that i dislike anything so far. I can say that I do wish that my IT dept had done a better job of explaining the system to me when I first started. Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? They are offering ways to better serve our many customers. They also suggest ways to minimize our work loads. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Mid-Market (51-1000 emp.) 4/8/2026 "Reliable Across Devices with Handy Voicemail-to-Email" 4/5 What do you like best about Nextiva? I like that I can use it across devices, and it has definitely become WAY more reliable over the years. I also appreciate that my voicemails are emailed to me while still showing up in the phone application, which helps ensure I don’t miss any messages from my clients. Review collected by and hosted on G2.com. What do you dislike about Nextiva? Sometimes when I go to text a client, it won't send but it will send it in an "title not available" message thread and says "unable to send". I am able to resend it by copying and pasting so it is a minor inconvenience. Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? Being able to call my clients and have a work phone number, streamlining business communications to a place separate from my personal communications on my personal devices. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") AL Verified User in Legal Services Small-Business (50 or fewer emp.) 5/26/2026 "Outstanding Customer Service and Scalable AI Capabilities" 5/5 What do you like best about Nextiva? Customer service. AI capabilities. They easily expand services as your firm grows. Review collected by and hosted on G2.com. What do you dislike about Nextiva? At first, I had trouble understanding how big the company was. Once you understand that you can contact customer service with a ticket or calling in, things become really easy to manage. I really like how they try to meet you even outside business hours. They are so big they can reach you early mornings or evenings, which is amazing. Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? they are helping my business expand without disrupting service and working with me to integrate initiatives that reduce staff workload and increase customer service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sean A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sean A.") SA Sean A. President Small-Business (50 or fewer emp.) 6/29/2026 "Exceptional Support — Responsive and Easily Reachable" 5/5 What do you like best about Nextiva? They have great support that can be reached many different ways. Review collected by and hosted on G2.com. What do you dislike about Nextiva? I feel like they could do better with communication regarding billing needs. Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? Communication with our clients, via a voip phone and our company cell phones for seamless transfers, etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Danielle M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle M.") DM Danielle M. Small-Business (50 or fewer emp.) 5/4/2026 "Reliable Communication with Room for Setup Improvement" 5/5 What do you like best about Nextiva? I use Nextiva for incoming and outgoing calls and appreciate its role in effective communication. What I like most about Nextiva is its ease and reliability. I also enjoy their extensions and call flows, which make our system more professional for clients. The smooth transition was supported by a lot of help from the Nextiva team, which made the initial setup somewhat easy. Review collected by and hosted on G2.com. What do you dislike about Nextiva? Their setup is a little confusing, especially for call flow and personalization features. It's very difficult to understand and could be more straightforward. Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? I use Nextiva for effective communication through incoming and outgoing calls. It makes our system more professional for clients. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Mid-Market (51-1000 emp.) 8/3/2026 "Top-Notch Support and Fast Issue Resolution with Nextiva" 5/5 What do you like best about Nextiva? I find that the support is top notch - anytime we need to troubleshoot something or get assistance with an issue, the support pros are available promptly and typically handle things within 24-hours Review collected by and hosted on G2.com. What do you dislike about Nextiva? Nothing really. We love nextiva! Cannot say enough! Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? We receive a high volume of inbound calls at our practice, and Nextiva allows us to manage it all! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic PD Patti D. Mid-Market (51-1000 emp.) 5/6/2026 "Effortless Setup, Excellent Support" 5/5 What do you like best about Nextiva? I like that Nextiva's software is easy to navigate. We can call and get assistance whenever it's needed, which is really helpful. When we need to set up a ring pattern for a department, they've been very helpful in adding suggestions on what we need and then help us to input it. The initial setup was very easy, and we were supported by a team during the process. Review collected by and hosted on G2.com. What do you dislike about Nextiva? We have not had any problems Review collected by and hosted on G2.com. What problems is Nextiva solving and how is that benefiting you? Nextiva resolves equipment issues and connectivity problems. It's easy to navigate, and I can get help whenever needed. They provide great support with ring pattern setups for departments. Review collected by and hosted on G2.com. 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