--- title: Nextiva Reviews meta_title: 'Nextiva Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 3585 reviews by the users' company size, role or industry to find out how Nextiva works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 3585 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Nextiva Reviews **Vendor:** Nextiva **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,585 ## About Nextiva Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com. ## Nextiva Pros & Cons **What users like:** - Users value the **exceptional customer support** from Nextiva, enjoying prompt assistance and seamless account setup. (135 reviews) - Users value the **ease of use** of Nextiva, benefiting from a straightforward onboarding and excellent customer support. (128 reviews) - Users praise Nextiva for its **excellent customer service** and seamless onboarding experience, making implementation effortless. (111 reviews) - Users commend the **easy setup** of Nextiva, appreciating swift implementation and supportive customer service throughout the process. (94 reviews) - Users praise **Nextiva's reliability** , highlighted by outstanding customer service and seamless onboarding process. (90 reviews) - Users rave about Nextiva's **exceptional customer service** , highlighting its friendliness and responsiveness in providing assistance. (81 reviews) - Call Quality (56 reviews) - Simple (52 reviews) - VoIP Services (51 reviews) - Features (49 reviews) **What users dislike:** - Users find the **difficult configuration** of Nextiva challenging, complicating setup and management for large teams. (27 reviews) - Users find the **complexity of setup and integration** challenging, especially for newcomers to the platform. (25 reviews) - Users experience **number issues** with Nextiva, including delays in displaying call information and automatic call declines. (22 reviews) - Users find the **complex processes** of setting up Nextiva frustrating, impacting their overall experience negatively. (20 reviews) - Users find the **difficult setup** of Nextiva quite challenging and clunky, impacting their initial experience and management. (19 reviews) - Users report **call issues** with app disconnections, missed calls, and mobile lag affecting overall communication experience. (18 reviews) - Expensive (18 reviews) - Users experience **long wait times** for customer service, though chatbots provide quicker answers for many inquiries. (18 reviews) - Users face **long wait times and inadequate support** from Nextiva, hindering service and causing frustrations. (15 reviews) - High Cost (15 reviews) ## Nextiva Reviews ### 1. Great service/product for a reasonable amount **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2023 **What do you like best about Nextiva?** I love all the functionality and customization that is included with this platform. There are even features that I really like that I didnt even know I would want. **What do you dislike about Nextiva?** The mobile app could be a little better. Its much easier to use now that I have gotten used to how to access certain functions. Would be awesome if it had a toggle for the phone to ring or not when receiving a Nextiva call. For now, I have just been signing out of the app when I do not want business calls on my cell phone. **What problems is Nextiva solving and how is that benefiting you?** It is allowing us to have a complete business phone solution that also allows mobility. The softphone and hardphone options are excellent and can now easily take business calls while either on the go or working from home. **Official Response from Fabio Dias:** > Hello, Andrew C. Thank you for taking the time to leave us your review. We're thrilled to hear about your experience with Nextiva so far and appreciate your feedback regarding the mobile app. Should you need anything, don't hesitate to let us know! ### 2. Nextiva is a Solid Product **Rating:** 4.0/5.0 stars **Reviewed by:** Annie K. | Executive Secretary, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Nextiva?** The customer service is fantastic. All throughout the implementation of our Nextiva phone system, the support and implementation team were fantastic. They were readily available and responded very quickly to questions and concerns. Integrating the new system was a much smoother process than I expected! Since we implemented the system last summer, we have been very happy with the features and and functionality of the system overall. The customer service continues to be top-notch after the initial implementation as well. I recently needed to use the chat function to help with an issue I had with setting up a new user. The customer service agent I chatted with was friendly and was able to help me resolve the issue very quickly. The customer service is definitely a selling point for me. Their customer service (so far at least) seems to be better than similar/competing options. **What do you dislike about Nextiva?** Some of the features are not quite as user-friendly as similar products. The interface is a bit confusing at time, and not quite as straightforward as is perhaps could be. For example, recently I set up a new user and had to manually update the busy lamp field for every user. It would be nice if that feature was automated so that when a new user was added, the system would recognize the new user and automatically update all users in the system. It can also be a little difficult to find some features and customize user preferences. It would help if the user profiles and the admin profile were a little simpler and more user friendly. However, oveall, this is a solid product that I would recommend. **What problems is Nextiva solving and how is that benefiting you?** We are in a very rural area, and Nextiva is providing a VoIP service that other local providers are not able to supply. And it works! A few years ago, our company tried a VoIP system, but the quality was so poor that we had to switch back to landlines. Nextiva has worked really well in spite of our rural location. We also have a call center integrated with our VoIP system that works well for queuing sales calls from our customer and enabling multiple calls among our sales staff. We have a very small company and we appreciate Nextiva's willingness to work with us and provide a solid service even though we are not a very big account for them. **Official Response from Alexandra Lueck:** > Hi Annie, Thank you for taking the time to leave us a review, your feedback matters a lot to us! We are happy to provide you with a reliable solution you can count on for your business to operate remotely in a rural area. I would be happy to get you connected to someone at Nextiva if you experience difficulties contacting support. Please contact me directly at reviews@nextiva.com! Have a great day Annie. - Alex from Nextiva ### 3. Great Customer Service and Quality **Rating:** 4.0/5.0 stars **Reviewed by:** Rajat K. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2024 **What do you like best about Nextiva?** The quality of calls are great and the features available are very helpful to stay in touch with customers and ease communication internally and externally. we were able to implement the system with ease and use is daily. Our developers were able to integrate it with out CRM system easily as well. **What do you dislike about Nextiva?** I dont like the fact that so many features need customer support intervention to either active or implement. It sometimes get tedious to constantly get in touch with customer support to do this. Features should be easily built into the admin portal and customers should have full control on how to use them. **What problems is Nextiva solving and how is that benefiting you?** Call quality and ability to communication with customers as well as manage communications within the office with ease. **Official Response from Alexandra Lueck:** > Hi Rajat, We are happy to provide you with service and call quality you can count on. If you are still experiencing difficulties contacting support please contact me directly at reviews@nextiva.com, I will shorten this process for you. It's fantastic to hear that Nextiva has helped streamline operations for your medical office, ensuring timely patient communication. Thank you for your feedback and support; we're committed to continuously improving our services for you. - Payton from Nextiva ### 4. Nextiva takes CTCAdventures phone system to a new level **Rating:** 4.5/5.0 stars **Reviewed by:** Nancy L. | Accounting Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2024 **What do you like best about Nextiva?** The phone product is very flexible and we were able to tailor it to our company's needs as our company grows. Tech support was always available when we needed it and staff were helpful and knowledgeable. **What do you dislike about Nextiva?** Although the tech support was great, Nextiva did not plan for our needs on the front end. This left us needing more tech support and even hardware that was not anticipated in advance. This made for a bumpy implementation. **What problems is Nextiva solving and how is that benefiting you?** We have an employee who recently moved out of state and is working remotely. We needed to be able to transfer calls to her from our main office. Nextiva has given us the ability to link her into our main phone line. We can now easily transfer incoming calls to her and she can even answer the call from her location. Previously, we had only one phone line. Now we each have our own extension and can make and receive multiple calls at once. **Official Response from Alexandra Lueck:** > Hi Nancy, Thank you for taking the time to leave us a review, your feedback matters a lot to us. I apologize about the technical setbacks, if there is anything I can do to help please contact me directly at reviews@nextiva.com. - Alex from Nextiva ### 5. Great Service Respond Quickly **Rating:** 5.0/5.0 stars **Reviewed by:** Chris B. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Nextiva?** We have been very pleased with our service from Nextiva. They are responsive, knowledgable and continue to improve with enhanced features and tools. They offer several methods of support when we have an issue. The VOIP System is easy to set up and we can do most of the changes we need via our admin account. Set up new phones, add or remove a user and we use it daily for all of our employees. **What do you dislike about Nextiva?** Only negative that we have experienced is a few issues with the new app for NextivaOne at the beginning. But they seem to be working on that and it has been better. We would like to see some integration with our CRM Software. **What problems is Nextiva solving and how is that benefiting you?** We have some remote users and we like the ability to also use the app when there maybe an issue with the physical phone use. **Official Response from Alexandra Lueck:** > Hello Chris! Thank you so much for the feedback shared above. You taking the time to share you experience with us is appreciated. Im glad you're seeing improvements in NextivaONE. - Alex from Nextiva ### 6. Perfect Phone System with unreal Technology. **Rating:** 5.0/5.0 stars **Reviewed by:** Ken K. | Franchise On-boarding, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2024 **What do you like best about Nextiva?** Super powerful and simple to use. Support is so good that I honestly never experienced anything like it. **What do you dislike about Nextiva?** So far, there is not a single thing that I dislike. **What problems is Nextiva solving and how is that benefiting you?** Desktop and mobile app. Find me, follow me. Auto Attendant. I run my business and never worry about my communication system. **Official Response from Alexandra Lueck:** > Hi Ken! Thank you so much for taking the time to share your experience with us. We appreciate you. - Alex from Nextiva ### 7. Efficient Contact Center Software for Call handling **Rating:** 4.5/5.0 stars **Reviewed by:** Anand R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Nextiva?** The technical capabilities and call quality of Nextiva are top-notch, leaving me completely satisfied with its performance. Excellent for Contact Center **What do you dislike about Nextiva?** I think it'd be awesome if Nextiva could offer more choices for generating reports. While the current reporting options do cover most of what we need, there's definitely space for more features in this area. **What problems is Nextiva solving and how is that benefiting you?** In our company, we've been using Nextiva Business Phone Service to handle our call center requirements, and it's been a stellar solution. Paired with the Unity Client platform, Nextiva offers a complete system that enables me, in my role as a supervisor, to effectively monitor and support my agents throughout their shifts. **Official Response from Thomas Gagnier:** > Hi Anand, We're thrilled to hear that you find Nextiva Contact Center's technical capabilities and call quality to be top-notch. We're constantly working to improve our services and appreciate your feedback! If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com. Thomas from Nextiva ### 8. Super easy to use, and great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Alea M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Nextiva?** I love that the administrator portal is so easy to use. You can make changes on your own with ease if you feel comfortable. The system we had previous to Nextiva required a lot of having to call in, and we weren't able to make many changes on our own. **What do you dislike about Nextiva?** There are so many features it's kind of hard to keep up with. So keeping yourself educated on the service is needed to maximize the best parts of it. I would like to see more notifications from Nextiva about parts of the service we aren't using to guide us in the right direction. **What problems is Nextiva solving and how is that benefiting you?** Allows us to get calls remotely, and turns our mobile devices into our work desk phones! Gives us more flexibility around being remote. We have been able to be much more productive as we can answer calls from anywhere. **Official Response from Alexandra Lueck:** > Hi Alea, Thank you for taking the time to leave us a review! I am so glad that the usability of our features has been benefiting you. And thank you for the great insight on features not being used. This is very useful information for our team! Your review and feedback is very much appreciated. - Alex from Nextiva ### 9. Great first experience **Rating:** 4.0/5.0 stars **Reviewed by:** Jeff M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Nextiva?** As someone who has not used VOIP services in the past I found my experience so far with Nextiva to be a good one. When I had a problem with setting my voicemail up a support person through chat helped me figure out the issue in minutes. So far so good! **What do you dislike about Nextiva?** I have not found one yet. The menu system is easy to navigate and the quality of the voice is excellent. **What problems is Nextiva solving and how is that benefiting you?** As an outside sales represenative at my company I am all over the place. Nextiva allows me to stay connected to my customers and prospects without being chained to my desk. **Official Response from Alexandra Lueck:** > Hi Jeff! Thank you so much for taking the time to leave a review about Nextiva on G2! We appreciate you & are here for you whenever and for whatever! - Alex from Nextiva ### 10. Staying Connected through Great Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Nextiva?** Nextiva is the phone and fax service that our firm uses daily. The high quality of the products (phone and fax) and the customer service when support is needed is A+ and always professional. It is easy to onboard new staff with the system and get them set up to start using it right away. **What do you dislike about Nextiva?** I have no dislikes, it is a great product. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows our users to work in office or remote and gives them access to desk top and phone apps for use. **Official Response from Alexandra Lueck:** > Thank you so much for taking the time to leave us a review. We appreciate you! - Alex from Nextiva ### 11. Super Easy Tech Support **Rating:** 5.0/5.0 stars **Reviewed by:** Donna H. | Office Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Nextiva?** When I first called about my issue I figured I would have to do a lot of steps which at the moment I was super busy. I called the tech support and it was such an easy process to get my issue fixed the tech who assisted me was awesome and made it a quick process. Definitely recommend! VoIP Providers, Contact Center Software, UCaaS Platforms, call center Infrustructure (CCI) Software. **What do you dislike about Nextiva?** I had no complaints my issue was fixed quickly **What problems is Nextiva solving and how is that benefiting you?** Updating voice mail for the company **Official Response from Alexandra Lueck:** > Hey Donna! Thank you so much for taking the time to leave us a review. We appreciate you! - Alex from Nextiva ### 12. Exceptional customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Petr R. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Nextiva?** Nextivia integration and porting process was made easy by nextivia staff assigned to the project. Any issue that arise or changes that need to be made to the call flow or the system itself are rapidly addressed. Our organization came froma. vendor with an extremely poor customer service and we have been completely blown away by how great Nextivia has been. Customer portal is very feature rich and provides a lot of in house control over the system. The system is used on daily basis as it is primary system in the building and we are not experiencing any issue with call quality of internal operations. **What do you dislike about Nextiva?** So far we do not have any complaints. Has been absolutely great. **What problems is Nextiva solving and how is that benefiting you?** Our organization has three brands that are in house. Each brand has its own number. Our previous vendor was unabelt to combine all three numbers into one system and users had to have 2-3 physical phones in their workspace that were designated to a specific number. Nextiva was able to combine all of the numbers into one system resulting in users only having one phone. We were also able to reduce our monthly expenses. **Official Response from Alexandra Lueck:** > Hi Petr, We are happy to provide you with a product that allows you to keep track of all things business communication in one place. Thank you for taking the time to leave us a review, your experience is what helps us to create improvements. Please reach out if you need any help! I would love to hear more about your experience, if you would like to share more contact me at reviews@nextiva.com. - Alex from Nextiva ### 13. Marketing Made Simpler **Rating:** 5.0/5.0 stars **Reviewed by:** Kacie G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2024 **What do you like best about Nextiva?** Our favorite thing about using Nextiva is the ability to record our calls. This has greatly increased the amount of quality checks we can perform for our several agents. We use Nextiva for both of our Marketing companies and it has truly been a game changer. The ease of use within the company itself if immaculate, the custmomer service has truly been a godsend. Additionally, it is something that we use in office daily, by several representatives, some who were worried it would not be easy to learn. ` **What do you dislike about Nextiva?** The least helpful thing about Nextiva for us is the ability to FAX.. It is 2024 I don't know anyone who faxes these days. **What problems is Nextiva solving and how is that benefiting you?** We are able to record and use the phone calls that our team makes for quality assurance and accurate coaching. **Official Response from Alexandra Lueck:** > Hi Kacie, Thank you for taking the time to leave us a review, your feedback matters a lot to us. I am so happy to hear you're getting great use out of many of our features. I know who Fax's nowadays, but hey the E-fax is pretty handy if you need it. Please reach out to me directly at reviews@nextiva.com if you need any additional assistance. - Payton from Nextiva ### 14. Good but need to improve the UI/UX and support **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2024 **What do you like best about Nextiva?** Nextiva offers a unified communication platform that includes VoIP phone service, video conferencing, team messaging, and email integration. This all-in-one approach helps streamline communication for businesses. **What do you dislike about Nextiva?** While Nextiva offers a comprehensive suite of features, some small businesses might find the range of options overwhelming and more than they need. **What problems is Nextiva solving and how is that benefiting you?** By integrating various communication tools (VoIP phone service, video conferencing, team messaging, and email), Nextiva eliminates the need for multiple disparate systems. This unification streamlines communication, making it more efficient and cohesive. This reduces the complexity and cost of managing multiple communication platforms, leading to more streamlined workflows and better collaboration among team members. **Official Response from Alexandra Lueck:** > Hello! Thank you so much for taking the time to leave us a review and speaking to our ability to support all of your communication and customer experience needs! - Alex from Nextiva ### 15. my #1 app **Rating:** 5.0/5.0 stars **Reviewed by:** Diego A. | Logistics Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2023 **What do you like best about Nextiva?** Nextiva has emerged as my primary asset within my professional role. Its user-friendly nature significantly simplifies my tasks, particularly since I require constant connectivity with numerous carriers. The convenience of having Nextiva accessible on my computer enhances my job, allowing me to seamlessly engage in effective communication with a diverse clientele. The integration of Nextiva into my workstation has undeniably proven to be the ideal solution for my needs. **What do you dislike about Nextiva?** Sometimes it gets slow. The only thing I don't like is the sound when there's an incoming call, but I recently saw that they added a button to silence the incoming calls, which is perfect! **What problems is Nextiva solving and how is that benefiting you?** Getting in touch with coworkers and with carriers across the continent. It makes it very easy and we can be more productive and successful. It helps to get in touch with people you need. **Official Response from Alexandra Lueck:** > Hi Diego! Thank you for taking the time to leave us a review and share your feedback. - Alex from Nextiva ### 16. Good Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Jerome C. | Lead Financial Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Nextiva?** The product line up and customer service. **What do you dislike about Nextiva?** At this time the services meet our needs; therefore, no dislikes. **What problems is Nextiva solving and how is that benefiting you?** Communication challenges **Official Response from Alexandra Lueck:** > Hi Jerome! Thank you so much for taking the time to leave us a review. We appreciate you! - Alex from Nextiva ### 17. Nextiva Is An Excellent Value for the Money Spent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Nextiva?** So far, Nextiva has been among the best telephone companies I have dealt with. Their customer service is very responsive and knowledgeable, and their phone service thus far has been excellent. The price point is also excellent, as competing companies give you much less for the same cost. We were able to get a sufficient number of lines to suit our business' needs, and it is at a reasonable monthly rate. We did shop around first, including with our other current provider, but this company definitely offers more. When we had an issue with the desktop phones that were sent to us, they quickly assisted us to rectify the situation and find a satisfactory desk phone that fit our needs, with no difficulty at all. Most of their plans do come with a 3-year contract, so you want to keep that in mind if you are thinking of signing up with them. However, so far, the calls have been crystal clear on both sides of the conversation, and the apps they offer work very well. I would recommend this service to any business looking to switch providers, or to add some new lines with a different company at a reasonable price. **What do you dislike about Nextiva?** The only issue I have is that their app, which was recently updated, is a little bit buggy. Sometimes it has to be restarted, after which it works fine. The recent updates they have applied fixed the issues that the app was having previously, where it was not recording calls and texts you recently made unless you signed out and back in again. **What problems is Nextiva solving and how is that benefiting you?** I run several businesses, and needed a solution that allowed me to call people quickly. The phone service we previously had allowed us to make outgoing calls only by logging in to their system on another phone, entering a passcode, then dialing out. It took a long time to make individual calls. We needed a desktop VoIP phone system with which we could quickly make outgoing calls to customers and other businesses. **Official Response from Thomas Gagnier:** > Thank you for your positive review! We're glad to hear that you find our phone service to be excellent and that our pricing and customer service have met your expectations. We apologize for any inconvenience caused by the app issues and appreciate your patience as we work to improve it. We value your business and look forward to continuing to meet your needs. If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com! - Thomas from Nextiva ### 18. Nextiva is reliable and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Joey R. | manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about Nextiva?** I may admit that I do like everything from Nextiva, from the calls, the messageing and also to the video chats all connectivity is reliable and efficient. **What do you dislike about Nextiva?** there's no downside about Nextiva, it's 100% reliable communication service **What problems is Nextiva solving and how is that benefiting you?** well we here at the office were having few issue finding a reliable and efficient communication network and once we got connected with Nextiva it was all solve. All of our calls, messages and video chat are great and clear connection. **Official Response from Alexandra Lueck:** > Hi Joey, Thank you for your positive feedback! It’s fantastic to hear that you’re enjoying everything about Nextiva, from calls and messaging to video chats, with reliable and efficient connectivity. We’re thrilled to know that Nextiva has solved your office’s communication challenges, providing clear and dependable service. If you ever need assistance, don’t hesitate to reach out. We’re here to help! - Alex from Nextiva ### 19. Nextiva, The Best **Rating:** 5.0/5.0 stars **Reviewed by:** Lainey D. | Admin Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Nextiva?** We like the ease of use of the Nextiva platform, we have had them for the past two years and they have proven to be the best VOIP & Call Center providers. **What do you dislike about Nextiva?** We havent experienced any downsides so far everything has been good. **What problems is Nextiva solving and how is that benefiting you?** We no longer have static in our lines, the system are very easy to use and they have no downtime. **Official Response from Alexandra Lueck:** > Hi Lainey, thank you so much for taking the time to share your experience working with Nextiva on G2! We appreciate you! ### 20. Nextiva is a user-friendly and easy to use system for our company. **Rating:** 4.5/5.0 stars **Reviewed by:** Raven D. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2024 **What do you like best about Nextiva?** I love that Nextiva has an app that I can use both on my computer and my phone. I use both of them daily and never have to worry about missing a call if I'm not at my desk. And any time we have needed assistance with Nextiva, their support team has taken care of us. We have recently added texting to our account and I'm excited to have another method of reaching our customers. **What do you dislike about Nextiva?** The main downside to Nextiva is that if the weather is bad or the internet is down the phones go down too. **What problems is Nextiva solving and how is that benefiting you?** Nextiva makes it possible to connect with our customers through both texting and calling, and calls are recorded for us to review later if needed. **Official Response from Alexandra Lueck:** > Hi Raven, Thank you for taking the time to leave your feedback, your opinion matters a lot to us. We are happy to provide you with a mobile option you know you can count on! I am so happy to hear everything is going well for you so far.I would be happy to discuss your concerns or address any outstanding questions you may still be experiencing. You can contact me at reviews@nextiva.com, I would be happy to help. - Alex from Nextiva ### 21. Various Options for Businesses of Any Size **Rating:** 5.0/5.0 stars **Reviewed by:** KRISTIN H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Nextiva?** Nextiva has provided us with a way to communicate with our clients in a streamlined and user-friendly manner. Whether I am at the office on my desk phone, at my home office on my desk phone, or working remotely using my cell phone or PC application, I have all the options available. We also utilize the text messaging option daily as many preferred communications of our clients have shifted to text messaging over the years. **What do you dislike about Nextiva?** The app on my PC often needs to be restarted after the most recent major update. I assume this will be worked out, and it hasn't caused any issues. **What problems is Nextiva solving and how is that benefiting you?** Nextiva provides our small business with a phone line for client communication, text messaging options, and fax correspondence, which we use heavily with the government entity we work with regularly. **Official Response from Alexandra Lueck:** > Hi Kristin! Thank you so much for sharing your experience with us. I am glad you find our interface user friendly and that you like the mobility Nextiva provides to your team. We are grateful to be partnered with your business! - Alex from Nextiva ### 22. Best VoIP Provider for the Price **Rating:** 5.0/5.0 stars **Reviewed by:** Donald T. | Managing Member, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Nextiva?** The price and they have great customer service. Friendly and responsive personnel when you need assistance. **What do you dislike about Nextiva?** Honestly, nothing I can think of at the momenet. **What problems is Nextiva solving and how is that benefiting you?** When I have had issues usually due to me not setting something up correctly, Nextiva staff are always willing to help, even on weekends. This ensure customers have the ability to contact me if needed. **Official Response from Alexandra Lueck:** > Hi Donald! Thank you for the kind affirmation and taking the time to leave us a review. - Alex from Nextiva ### 23. Unparalelled customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Adam H. | Salesforce Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Nextiva?** Nextiva's customer service is the best I've experienced among providers; their willingness to make real, tangible changes to their products based on customer feedback is refreshing. **What do you dislike about Nextiva?** I can't really come up with anything consistently negative to say. Some of their offerings had minor technical issues over time, but they've always been quick to address them. **What problems is Nextiva solving and how is that benefiting you?** Making it so all of our CX requirements can be handled by a single login has been a lifesaver. The benefits of streamlining social media interactions, competitor statistics, and the ability to quickly respond to feedback regardless of channel can not be overstated. **Official Response from Alexandra Lueck:** > Hi Adam, thank you so much for taking the time to share your experience working with Nextiva on G2! We appreciate you! - Alex from Nextiva ### 24. Not for enterprise, but works **Rating:** 1.5/5.0 stars **Reviewed by:** B A. | IT Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Nextiva?** Support is easy to get to, and quick to fix issues. Having the ability to do hardware refreshes through the platform is nice. Simple to add/remove licenses and provisioning of devices is easy. Integration into generic devices is easy to do. **What do you dislike about Nextiva?** Lack of feature administrative ability through the platform. Too many functions that are available to admins through other platforms, such as FreePBX, are hidden behind a secret "Admin panel" that is only accessible to support agents. Simple things that are common place in PBX systems seem hard or over simplified/impossible to get to. Very easy to use which is definitely attractive for small businesses and those needing a simple interface, but adds a lot of frustration for enterprise admins who want/need that feature functionality without having to contact someone else to accomplish something. App interoperability between desk phone, desktop, and mobile devices, while improved, also needs work and frequently bugs out/drops calls on first ring. **What problems is Nextiva solving and how is that benefiting you?** Simple PBX and voip provider integration into a single billing platform. **Official Response from Alexandra Lueck:** > Hi BA, Thank you for providing your feedback. I am sorry Nextiva isn't the exact fit you were looking for. Please reach out to me at reviews@nextiva.com if there is any way I can improve this experience for you. Our engineers are constantly working to improve all platforms, stay tuned for any updates. - Alex from Nextiva ### 25. Comprehensive Features **Rating:** 5.0/5.0 stars **Reviewed by:** Sonia G. | Customer Service Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Nextiva?** Nextiva is the best platform I have worked with,I like everything about Nextiva. I love that it stands out for it's comprehensive features and performance.Nextiva offers Great Customer Support, seamless integration and communication services. It is user-friendly, making my life eaiser everyday. Highly Recommend for its performance and efficiency! **What do you dislike about Nextiva?** I personally don't dislike nothing about Nextiva. **What problems is Nextiva solving and how is that benefiting you?** Nextiva benefits me on several ways one being how efficient and reliable it is **Official Response from Alexandra Lueck:** > Hi Sonia, We are thrilled to hear that you are enjoying Nextiva's comprehensive features, performance, customer support, and seamless integration. Thank you for recommending us! Please don't hesitate to reach out if you need any help! - Alex from Nextiva ### 26. Great service, great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah B. | Customer Service Specialist, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Nextiva?** When I first started my new job, I had nothing but trouble with my desk phone. When I finally got a phone that worked properly, I had to call Nextiva customer support to set up my desk phone so I could make and receive calls from my clients and their caregivers. The representative that handled my phone setup was courteous, knowledgeable, and very patient. He didn't get aggravated with me when we had difficulties with my router not showing the IP address like it was supposed to, he just kept his cool and didn't stop trying until we got my phone online and connected even though it took way longer than usual to do it. As for the service itself, I have found that this phone service is reliable and it seems to provide very clear calls with little to no issues or downtime so far. I would highly recommend this service to anyone I know who is needing a reliable phone service for their office. It really is a great service! **What do you dislike about Nextiva?** So far I haven't seen anything that I don't like about this service. It hasn't let me down yet! I've had no issues with connecting to my calls or them connecting to me, and I haven't had any issues with my callers being able to hear me clearly when we're on the phone. So far it's been great. I had issues with the initial setup but that was due to a problem with my router, not their services. **What problems is Nextiva solving and how is that benefiting you?** I'm not aware of any problems that Nextiva is having so I can't speak on anything that they are solving at this time. **Official Response from Alexandra Lueck:** > Hi Sarah, I am so happy to hear that Nextiva has changed the game for your business. We are happy to provide you with a product that allows you to keep track of all things business communication in one place. Thank you for taking the time to leave us a review, your experience is what helps us to create improvements. Please reach out if you need any help! I would love to hear more about your experience, if you would like to share more contact me at reviews@nextiva.com. - Alex from Nextiva ### 27. Nextiva is a great VOIP company. **Rating:** 5.0/5.0 stars **Reviewed by:** Robert H. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Nextiva?** The screen showing calls and voicemails is very easy to use. Caller ID which pops up for incoming calls is very helpful. **What do you dislike about Nextiva?** Tech support calls require entering information into the compouter prompts, but then a real person asks for the same information again. **What problems is Nextiva solving and how is that benefiting you?** The call recording feature helps me meet regulatory guidelines. **Official Response from Alexandra Lueck:** > Hi Robert! Thank you so much for both your sentiment and feedback! We appreciate you and are grateful to be partnering with your business. - Alex from Nextiva ### 28. Nextiva is the Best VOIP Provider! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2024 **What do you like best about Nextiva?** The best VoIP Provider I've ever seen. Incredible Contact Center Software that is super user friendly. Very easy to use and implement across any system. The upgrade to Nextiva was flawless. Played very nicely with all of our existing products. We use it all the time. **What do you dislike about Nextiva?** Sometimes it's hard to get through to support on the phone but if you have a rep working for you they are incredibly awesome and always respond anytime via email or text. **What problems is Nextiva solving and how is that benefiting you?** They solved the problem of us wasting money on our old provider. They are saving us tremendous money. ### 29. Affordable service with world-class support. **Rating:** 5.0/5.0 stars **Reviewed by:** Zac S. | LPL Financial Advisor, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Nextiva?** I have been a customer with Nextiva for over 3 years now, and I am very pleased with the service. Never have service interruptions, and their app integrations across mobile/desktop devices are very seamless. For what you get, this is a very affordable solution for small businesses. If I have periodic issues or questions on changing technical things, their support team via live chat is easy to reach and very helpful/courteous. Team is also very helpful in getting phone numbers ported over. **What do you dislike about Nextiva?** There is a learning curve in figuring out all of the systems and interfaces as a new user, but it's pretty intuitive once you get the hang of it. Fax interface is a little clunky. **What problems is Nextiva solving and how is that benefiting you?** Maintaining a business line for customers that does not require a physical phone system. **Official Response from Alexandra Lueck:** > Hi Zac, I am so happy to hear that Nextiva has changed the game for your business. We are happy to provide you with a product that allows you to keep track of all things business communication in one place. Thank you for taking the time to leave us a review, your experience is what helps us to create improvements. Please reach out if you need any help! I would love to hear more about your experience, if you would like to share more contact me at reviews@nextiva.com - Alex from Nextiva ### 30. Outstanding knowledge and great ideas! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Nextiva?** reference is #03278630, Sorry I do not remember the name of the representative but he was AMAZING!! We are currently dealing with a system outage for our after hours service that we transfer calls out to. I reached out hoping Nextiva could help me find a workable solution while our after hours was down. The rep was able to provide lots of ideas and solutions that would work perfect. We ended up not needing to use the solutions that were provided but the knowledge of Nextiva the rep had along with suggestions was absolutely wonderful.!!Thank you, thank you, thank you! **What do you dislike about Nextiva?** Sometimes hold times are long but the reps are helpful **What problems is Nextiva solving and how is that benefiting you?** Nextiva has allowed up to have an auto attendant to allow call to be directed to the appropriate staff member as well as let patients know how many calls are ahead of them while holding. Nextiva has allowed us to cutomized all greetings, voicemails, and messages to patients easily. ### 31. As a small two line business, I feel like I'm getting large account service **Rating:** 5.0/5.0 stars **Reviewed by:** Paul K. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Nextiva?** I've used many VOIP services over the years. It always seems like they overpromise, underdeliver and the customer service is terrible if your're a small acount. With Nextiva it has been the opposite. Set up was easy. The tech support through chat is responsive and knowledgable. Short waits and the IT support knows the product well. Also the call quality is crystal clear which is really important when your using voip as your main phone line to communicate with customers. **What do you dislike about Nextiva?** I would've liked if setting up text messaging was part of the initial set up. It wasn't clear that text messaging set up was a seperate task to be done by Nextiva. However, when I contacted them they set it up immeadiately so it wasn't an issue. **What problems is Nextiva solving and how is that benefiting you?** Nextiva is making it so its simple for me to have one main line for calling and texting customers with my iPhone. Super user friendly. **Official Response from Alexandra Lueck:** > Hi Paul, Thank you for taking the time to leave us a review, your opinion matters a lot to us. We are happy to provide you with a service you can count on! Please don't hesitate to reach out to me at reviews@nextiva.com if you need any further assistance. - Alex from Nextiva ### 32. Excellent for Streamlining Communication and Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Nextiva?** Nextiva is incredibly simple to configure, you can make it as easy or as complicated as you want. I'm very thankful for that as we use this product every single day to communicate with customers. We have multiple call groups so that all calls are routed to the right person/people. Nextiva is one of our strong backbones that keep our customers happy. Adding new devices is very easy and takes only a few minutes and it even lets you automatically apply that new device to an existing user who does not have one assigned. Employees are happy about how easy the app is to use and allows us to use messaging along with our calls. Nextiva's support is bang on and is always quick to respond, I've never had an issue last more than 2 days maximum. **What do you dislike about Nextiva?** There are very few things to dislike about Nextiva. There can be some issues with user accounts that aren't quite clear as to why they're happening and support contact is needed to figure out the bug. I've been locked out of my administrator account a few time due to users being configured incorrectly. There are the occasionaly bugs/glitches on their website that can be slightly frustrating to deal with but that wouldn't change my recommendation. **What problems is Nextiva solving and how is that benefiting you?** Nextiva solves our issue of ensuring proper and excellent customer service. We have hardly ever had an outage and if we have it only lasted 30 minutes max. We rely on Nextiva to allow us to communicate with each other and our customers, so that we can give our customers flawless service daily. We don't have to worry if our Nextiva service will be working, because it always works. **Official Response from Alexandra Lueck:** > Hi, I am so happy to hear this has been your experience with Nextiva thus far, this is what we strive for! Thank you for taking the time to leave us a review. We appreciate your business and hope to continue to be an avenue of support for your business in the future. We are happy to provide you with an affordable service you know you can count on. Please reach out to me directly at reviews@nextiva.com if you need anything. - Payton from Nextiva ### 33. It was okay **Rating:** 2.5/5.0 stars **Reviewed by:** Morgan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Nextiva?** Once I started the chat, they were able to help me with my issue fairly quick. **What do you dislike about Nextiva?** I emailed a week ago about the changes needing to be made. I did not receive an answer. I had to follow up with the email. They requested the email be resent but the email bounced back twice. I was able to get the email to go through to another address as there was no direction on which email to send the letter to. I started the chat once I received a new pin number. The agent in the chat did not have me listed and had to recheck to see that I was in fact listed. The agent was very casual in their messages which I am not used to with support tickets and was not a fan of. The issue was eventually resolved. **What problems is Nextiva solving and how is that benefiting you?** Change of admin on account and reactivation after nonpayment. **Official Response from Alexandra Lueck:** > Hi Morgan, Thank you for providing your feedback. Your frustration is heard and understood! Please reach out to me directly at reviews@nextiva.com if you need any help resolving these issues. I would be happy to get you to the right person on the support team. - Alex from Nextiva ### 34. Great reliable VOIP and CCI **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon E. | Executive Pastor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Nextiva?** The service is extremely reliable and very intuitive to use. **What do you dislike about Nextiva?** The mobile app will make you sign in fairly often but other than that we have had no issues with nextiva. **What problems is Nextiva solving and how is that benefiting you?** Remote working is now more feasible than ever. It streamlined our call lines and allows our staff to be reachable on the go by our people. **Official Response from Alexandra Lueck:** > Hi Brandon! Thank you for taking the time to leave us a review! We are grateful to be partnering with you and your business! - Alex from Nextiva ### 35. Nextive is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Jake C. | CSM, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Nextiva?** I love that they have all the features we needed with transparent pricing and easy setup. **What do you dislike about Nextiva?** Nothing at the moment, it works exactly as intended. **What problems is Nextiva solving and how is that benefiting you?** Nextiva is solving a problem that we initially experienced with a competitor. We needed a round-robin call center solution for sales, support, and partnerships that would ring indefinitely for customers calling in. **Official Response from Alexandra Lueck:** > Jake, you're the the best. Thank you so much for taking the time to leave us a review! - Alex from Nextiva ### 36. Great Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Christine B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Nextiva?** Anytime that I need help or have a question their support team has been wonderful. If it is something I can do on my own they teach me how to do it instead of just doing it for me. I truly appreciate that. They are always helpful and friendly. **What do you dislike about Nextiva?** When our internet is out so are our phones. Luckily, that doesn't happen very often but it can be frustrating. **What problems is Nextiva solving and how is that benefiting you?** I reached out via the chat and needed help updating our after hours greeting. We recently hired new employees and it needed to be udpated. Support was quick to respond and extremely helpful. They took care of everything I needed help with. Ivan was great! Very friendly and informative. Easy to work with too. **Official Response from Alexandra Lueck:** > Hi Christine, Thank you for taking the time to write us a review. We are happy to provide you with service and support you can count on. Please reach out if you need any additional help in the future. We've got your back. - Payton from Nextiva ### 37. Great Communication Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Hector R. | Freight Broker Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about Nextiva?** I like it because is very comfy, easy to use, I can use it in Voip, computer and my cellphone **What do you dislike about Nextiva?** I really love the app, it has everything I need :) **What problems is Nextiva solving and how is that benefiting you?** Mobility! I can call to my customers and vendors anytime, allowing me to work from anywhere, office, home, beach, mountain!! and the signal is amazing!! **Official Response from Alexandra Lueck:** > Hector, Thank you for taking the time to share your experience with us! We are grateful to be partnering with you and your business! - Alex from Nextiva ### 38. Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Nextiva?** Very patient in answering customer questions. **What do you dislike about Nextiva?** There is no option to answer questions in multiple languages. **What problems is Nextiva solving and how is that benefiting you?** Help creating an account. **Official Response from Alexandra Lueck:** > Hi, Thank you for taking the time to leave us a review, your opinion matters a lot to us at Nextiva. I am so happy to hear that our customer support team was able to help you from start to finish. We are happy to be an avenue of support, please reach out to me at reviews@nextiva.com if you need any additional assistance. - Alex from Nextiva ### 39. Nextiva has been a really reliable VOIP Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jon S. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2024 **What do you like best about Nextiva?** The support team is highly responsive, knowledgeable, and dedicated to resolving any issues promptly. Whether we had a technical question or needed assistance with a specific feature, their support staff was always ready to help **What do you dislike about Nextiva?** I have had an outage which was due to my ISP having issues delivering service to Nextiva. The issue was not on Nextiva's side but which the ISP commnicating with them so Nextiva did not make their customers aware of the issue because it was a Spectrum issue and Spectrum denied the issue because they had no knowledge of it on the front line supprt. **What problems is Nextiva solving and how is that benefiting you?** Nextiva excels in call quality. The system's reliability is outstanding, with minimal downtime, ensuring that we can always stay connected with our clients and team members. **Official Response from Alexandra Lueck:** > Hi Jon, The SRP outages are frustrating, I completely understand how this can impact your business. We are happy to provide you with call quality you can count on. Please reach out if you need any assistance. - Payton from Nextiva ### 40. Nextiva has been a significant upgrade from previous on-prem systems **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about Nextiva?** Nextiva has been really good as a VoIP service provider and has fulfilled most all of our needs. Reliability has been great. System administration is fairly simple and straight forward. **What do you dislike about Nextiva?** The implementation missed a couple of steps, including inability to port certain numbers into the Nextiva environment. Desktop application is not great as it is intended for mobile devices and not computers. **What problems is Nextiva solving and how is that benefiting you?** The biggest advantage was eliminating on-prem equipment and any worries about EOL hardware and software. Nextiva VOIP service has been very reliable and is very easy to use. **Official Response from Alexandra Lueck:** > Thank you for your review and feedback. Both are appreciated and highly valued. We appreciate you! - Alex from Nextiva ### 41. Very comfortable and easy so do business with **Rating:** 5.0/5.0 stars **Reviewed by:** Brent H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Nextiva?** Everything has been great. The original call into sales and the customer support to help me get started was excellent. Everything promised has been delivered so far. **What do you dislike about Nextiva?** I do not have any complaints or dislikes yet. Everything is good so far. **What problems is Nextiva solving and how is that benefiting you?** I am replacing old analog phones that I have had for 30 years. New Voip service will hopefully increase productivity within the phones in the office, fax, text, and other uses that we haven't explored yet. **Official Response from Alexandra Lueck:** > Hi Brent! We are so happy to hear your experience has been great so far. Thank you for taking the time to share it with us. We appreciate you!- Alex from Nextiva ### 42. Great Service/Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jillian F. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Nextiva?** They respond very quickly to questions and concerns I may have. I am not super tech savy and they always help me with ease. The service with the phones are great as well; I never has issues with my phone calls. **What do you dislike about Nextiva?** The only downfall of Nextiva is not always having access to onsite help from a technician, but they are helpful through video chat or phone calls so it is ok. **What problems is Nextiva solving and how is that benefiting you?** When we have new hires and need to set them up with new phones and conference bridges. As well as any technical issues, that tend to be the fault on our end and not their end. They will still help to the best of their ability. **Official Response from Ryan McEntire:** > Hello Jillian! Thank you for taking the time to share your experience and feedback with us. We appreciate you - Ryan ### 43. Excellent tool for my remote business **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos R. | Sales Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2023 **What do you like best about Nextiva?** Ease of use and reallibilty. I can use it in my web browser, my phone app or a business desk phone. **What do you dislike about Nextiva?** Phone app could get better yet is a good app. **What problems is Nextiva solving and how is that benefiting you?** It allows me to be in contact with my clients all the time no matter where I'm at. Very user friendly. **Official Response from Alexandra Lueck:** > Hi Carlos, Thank you so much for taking the time to leave us a review! I am so happy we have made it easier for you to connect with your clients from any location. We are currently working on our mobile app updates, so hopefully those glitches improve for you! Please don't hesitate to reach out if you hav any questions. - Alex from Nextiva ### 44. Game changer **Rating:** 4.0/5.0 stars **Reviewed by:** Louie L. | Financial Adviser, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Nextiva?** it is realy eficiant and eazy to use makes my job much quicker and gets the job done **What do you dislike about Nextiva?** that you cant erace texting and some of the numbers stay on the mayne page **What problems is Nextiva solving and how is that benefiting you?** well it takes all the lag of othre producks and it is realy quick and it saves time **Official Response from Alexandra Lueck:** > Hi Louie! Thank you so much for taking the time to leave us a review! - Alex from Nextiva ### 45. New Business Phone **Rating:** 5.0/5.0 stars **Reviewed by:** Luke H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2023 **What do you like best about Nextiva?** I have used Nextiva for my non-profit church account, and have recently subscribed for my private business. The customer service has been extremely helpful. I was concerned since I am a small business owner and the intitial upfront cost was going to be prohibitive. However, the man I spoke with listened to my concerns without trying to push any special features, and was able to come to a solution that suited my budgetary needs. I have a functional phone for communicating with clients both over phone calls and through text messaging. **What do you dislike about Nextiva?** I had one difficulty with setting up my phone, but it was readily rectified. The phone I setup was a polycom phone that I got discounted due to it being an MS Teams certified phone. When I first configured it the config wasn't quite right. I couldn't get it to connect; however, the tech support man was extremely knowledgeable and was able to tweak the configuration file. Within an hour of calling Nextiva support my phone was up and running, and I was able to conduct business the same day. **What problems is Nextiva solving and how is that benefiting you?** Nextiva is providing my business related phone communications. **Official Response from Alexandra Lueck:** > Hi Luke, I am so happy to hear that Nextiva has changed the game for your no profit church as well as your private businesses. We are happy to provide you with a product that allows you to keep track of all things business communication in one place. Thank you for taking the time to leave us a review, your experience is what helps us to create improvements. Please reach out if you need any help! I would love to hear more about your experience, if you would like to share more contact me at reviews@nextiva.com - Alex from Nextiva ### 46. Exceptional Customer Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Norlo B. | Assistant Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2021 **What do you like best about Nextiva?** I recently had the pleasure of interacting with the customer support Ivan T., and I must say, their service is nothing short of exceptional! From the moment I reached out with a question, the support team demonstrated a level of professionalism and efficiency that exceeded my expectations. Not only did he provide prompt responses, but he also went above and beyond to ensure that my issue was resolved to my satisfaction. He is knowledgeable, patient, and courteous throughout the entire process. It's evident that he genuinely care about their users and are dedicated to delivering top-notch support. I appreciate the quick turnaround time and the effort the team put into understanding and addressing my concerns. Their commitment to customer satisfaction sets a high standard in the industry. Kudos to the Nextiva's customer support team for their outstanding service! I highly recommend this app not only for its functionality but also for the incredible support that comes with it. Keep up the fantastic work! **What do you dislike about Nextiva?** Nothing. There is nothing to dislike as far as us being with Nextiva. Most of our users are from outside the United States, and so far, it has never failed us. We love the application so far **Recommendations to others considering Nextiva:** Nextiva is easy to use, and it will not fail you, especially if you have virtual assistants working for you. No need to set them up using a phone line but instead, the application should work for them. Nextiva can use a lot of extension numbers, and that is what we like. **What problems is Nextiva solving and how is that benefiting you?** If the application is not compatible with the modem, we found a way to make it work, which is for me easy to use. The application itself is easy to understand. No need to do deep dive and we can just use it anytime needed **Official Response from Alexandra Lueck:** > Hello Norlo, We're happy to hear our team was able to provide you with Amazing Service when you needed it. Thank you for taking the time to leave us a review! Your review and feedback is very much appreciated! - Alex from Nextiva ### 47. Wonderful Experience with Oleksandr from Nextiva **Rating:** 5.0/5.0 stars **Reviewed by:** megan e. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Nextiva?** User friendly. It's a simple and easy to use phone system. If I can't find the answer I need by navigating their website, their available chat option is very handy. The support I've received has always been helpful and fast. **What do you dislike about Nextiva?** I have not encountered any issues thus far that would cause me any dislike. I've had some issues but they're usually very easily solvable and caused by user error usually. **What problems is Nextiva solving and how is that benefiting you?** Today was about updating our voicemail message and I ran into na issue I couldn't solve myself. The help I received was fast and even though he did the change FOR me, I understand what to do in the future IF it happens again. If I ever need help with a spam phone number blocked, its simple and worry free. If I need info on the call, the caller ID is complete. If I need to access my voicemail or search for a call in the history, its easy to do so. **Official Response from Alexandra Lueck:** > Hi Megan, Thank you for taking the time to leave us a review! Your review and feedback is very much appreciated! - Alex from Nextiva ### 48. Customer Service Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Eddie B. | Owner - President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2021 **What do you like best about Nextiva?** Today I was chatting with Alina F about a billing issue and also requesting some changes to my account. The agent was very helpful and met my requests quickly and professionally. I appreciate the quick response to my questions and also for making me feel at ease when the system did not accept some of my changes on the first try. It was overall a good experience. Thank you Alina F. **What do you dislike about Nextiva?** There was nothing negative i could say about the chat session. I like to do this as i have a lot of meetings and phone calls, and can get issues resolved when I am involved in something else. **What problems is Nextiva solving and how is that benefiting you?** I had a billing question that needed addressed. **Official Response from Dom Conway:** > Hello Eddie, we appreciate your review. We're happy to hear that you found your sales and onboarding experience with Nextiva to be pleasant. We want to welcome you to the Nextiva family and say thank you for choosing Nextiva. ### 49. Efficient and Comprehensive **Rating:** 5.0/5.0 stars **Reviewed by:** Troy G. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2023 **What do you like best about Nextiva?** In the fast-paced world of modern business, effective communication is the cornerstone of success. Nextiva emerges as a game-changer in this arena, offering a comprehensive business solution that seamlessly integrates phone and efax services. As a user, I have found Nextiva to be an exceptionally efficient and reliable platform that significantly enhances communication workflows. **What do you dislike about Nextiva?** Because of how comprehensive their system is, it does take some time to understand all of the functionalities and troubleshoot any changes that are made. Luckily their customer service team is amazing and easily available to help navigate their system. **What problems is Nextiva solving and how is that benefiting you?** Nextiva is solving our communication concerns especially during the holidays with multiple office closures and call center closures. Nextiva's adaptability makes it easy to manage the logistics to ensure our clients are taken care of even when we are out of the office. **Official Response from Alexandra Lueck:** > Hi Troy, I am so happy to hear that Nextiva has changed the game for your business. We are happy to provide you with a product that allows you to keep track of all things business communication in one place. Thank you for taking the time to leave us a review, your experience is what helps us to create improvements. Please reach out if you need any help! I would love to hear more about your experience, if you would like to share more contact me at reviews@nextiva.com. - Alex from Nextiva ### 50. Would Switch If I Could. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2023 **What do you like best about Nextiva?** My expirience with nextiva is not great but if I had to pick one thing, would be I can log in from any browser. **What do you dislike about Nextiva?** Unable to delete my own call, text or vm's. Sometimes it works, sometimes it doesn't. Don't have clear connections. Nextiva will block calls to former nextiva numbers. I have tried calling a number and nextiva will not let it connect. Call from my cell and the calls go through. Still have to go through support to update some features, they will tell you you can do it yourself online but you go and try and it doesn't work, so you are back to chatting with them again. and lets not talk about the useless Nextiva One App. It's like nextiva found everything crappy and bundle it together to offer expensive, crappy service. **What problems is Nextiva solving and how is that benefiting you?** Helps because the physical office location and our remote workers can have an intergrated system. **Official Response from Alexandra Lueck:** > Hi Vanessa, Let's work together to get this figured out. I can go ahead and get you paired with our support team to take a deeper dive into what you shared above. It sounds like we just need to connect you with some engineers to get your phones up and running! Please send me an email at reviews@nextiva.com with your account name and phone number so we can get this fixed ASAP! I've got your back Vanessa. - Alex from Nextiva ## Nextiva Discussions - [How do I save cell phone numbers as users?](https://www.g2.com/discussions/how-do-i-save-cell-phone-numbers-as-users) - 1 comment, 2 upvotes - [If we need more lines in the future as our business grows, do we have to purchase new phones as well?](https://www.g2.com/discussions/if-we-need-more-lines-in-the-future-as-our-business-grows-do-we-have-to-purchase-new-phones-as-well) - 2 comments, 2 upvotes - [How can you fix your horrible customer service platform](https://www.g2.com/discussions/how-can-you-fix-your-horrible-customer-service-platform) - 1 comment, 1 upvote - [Can i reply my customer 's message through laptop?](https://www.g2.com/discussions/can-i-reply-my-customer-s-message-through-laptop) - 1 comment, 1 upvote - [H](https://www.g2.com/discussions/nextiva-h) - 1 comment, 1 upvote - [View Nextiva pricing details and edition comparison](https://www.g2.com/products/nextiva/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+01%3A24%3A49+-0500&secure%5Bsession_id%5D=1a535872-9f25-41b8-bab1-0aadda32278e&secure%5Btoken%5D=e486401b57c9191f47bab243d90366d88d11f6bd0fc2030d22749e9b035e6765&format=llm_user) ## Nextiva Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [CALLREVU](https://www.g2.com/products/callrevu/reviews) - [DV Pinnacle](https://www.g2.com/products/dv-pinnacle/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Microsoft Access](https://www.g2.com/products/microsoft-access/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [RIMS paging](https://www.g2.com/products/rims-paging/reviews) - [SharedContacts.com](https://www.g2.com/products/sharedcontacts-com/reviews) - [Zoho Calendar](https://www.g2.com/products/zoho-calendar/reviews) ## Nextiva Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Security and privacy - AI Voice Assistants** - Encrypted communication **Access** - Software Pairing - Browser Extension - Individual Download **Compatibility - AI Voice Assistants** - Cross platform compatibility **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing ## Top Nextiva Alternatives - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,590 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,378 reviews)