Nexthink Reviews & Product Details

Real time event monitoring that allows for direct correlation of the current environment to specific issues. Removes the guess work in terms of how to best proceed to address issues. This applies not only to new issues that are discovered but also allow for identifying and resolving issues that have traditionally eluded easy remediations. Having items like Workflows in our toolset allows us to put in place checks to ensure devices are performing optimally and relieving those frictions points for our Business Partners. No longer do they have to suffer in silence as we can identify and remediate issues that would otherwise go unreported. Nexthink has also shown to be easily adoptable by L1 analysts as they make use of it daily and have some of the highest engagement in our organization. Anytime changes are made to the product the changes are well documented along with additional training that can be used to assist with best use of newly added features. Anytime issues are encountered where a support ticket is needed, they are very responsive and willing to assist without the communications becoming overbearing, engagement seems to be in a good spot in that regard. With the collector being natively installed and updates occurring at nice pace we don't have to overly concern ourselves with how to best integrate the product offering in our environment from an implantation standpoint. Its easily managed allowing more time to focus on DEX improvements. Review collected by and hosted on G2.com.

One of the items I constantly struggle with is the ability to easily join different tables within investigations. If there was a way to make this happen natively or allow for ease of access when attempting to join tables it would be huge. The ability to easily tie devices to users\departments based on Azure ingestion versus CSV imports would be a game changer. Limited monitors from an alerting standpoint as we have multiple Tier 1 apps, we would like to account for an alert on but have to be very selective in setup. I understand why this is the case, but it is something that causes potential unnecessary pain points in that space. Review collected by and hosted on G2.com.

The sentiments of the users versus the technical metrics are visualized, and it is an advancement. It lets you observe that though the processor consumption appears normal, the large latency truly annoys the user. This situation channels the dichotomy between green dashboards and angry support tickets that prove that the system is solely fine as the user claims. Review collected by and hosted on G2.com.

To fully benefit from the investigations, you must master a specific syntax, which can hinder quick ad hoc analysis. The steep learning curve makes it difficult for casual users to explore the data freely without undergoing specialized training. Review collected by and hosted on G2.com.

The integrated ai is handy to write custom remote actions and for investigating. Review collected by and hosted on G2.com.

Maybe improve how smooth it is to switch between NQL and visual editor. Review collected by and hosted on G2.com.

Working with the company has been a pleasure. Everyone we've interacted with has been open and helpful, taking the time to educate us on how they contribute to our employee experience transformation journey. The Infinity platform offers us multiple opportunities to move quickly, enhance employee experience, and gain a deeper understanding of our ecosystem. Implementing the solution was straightforward, and we received the support we needed whenever we faced any issues. We look forward to partnering with Nexthink in the years ahead as we continue our transformational journey. Review collected by and hosted on G2.com.

We have encountered certain limitations with the current platform that affect how we would like to use it. We are looking forward to collaborating with their product development teams to explore possible creative solutions and to see how some of the enhancements we need might align with their overall roadmap. Review collected by and hosted on G2.com.

AI support is very useful. It helps with issue troubleshooting and allows for a deeper dive to identify the root cause. Review collected by and hosted on G2.com.

Nothing to complain about—everything is perfect. The support team and the documentation were very helpful. Review collected by and hosted on G2.com.

Nexthink is the market leader in the DEX space. Being able to view real-time metrics from our workstations is extremely beneficial and helps us respond quickly when issues arise. Nexthink’s curated content, rapid pace of innovation, solid documentation, and free training all contribute to making it a winning solution. Review collected by and hosted on G2.com.

Sometimes the NQL language can be hard to grasp, especially if you don’t use it regularly. Review collected by and hosted on G2.com.

Nexthink provides a level of insight that I never realized I was lacking. Alerts and automated solutions have transformed our support structure, to the extent that Nexthink generates more Incident tickets per month than are reported by our users. Our agents and project managers find themselves engaging with our custom dashboards on a daily basis, applying real-time metrics to simplify and augment their specific tasks and workflows.

We have made heavy use of the Application Experience and Software Metering functionality to drive our user-engagement with new and emerging technologies; especially applicable to the myriad AI and LLM tools that users increasingly rely on. Review collected by and hosted on G2.com.

Nexthink seem to be targeted at and designed for large organizations. Dashboards that exist by default or are downloaded from the Nexthink Library present KPI summaries rather than granular details related to DEX. It can be time-consuming to manually duplicate and edit these dashboards to tailor the data to the needs of a smaller IT Management and Operations team who have a very close relationship with end-users. Review collected by and hosted on G2.com.

My team is highly focused on the end user experience from a sentiment lens. I love the visibility that Nexthink brings to the end user experience. The increasing AI capabilities are adding value to the sentiment data as well. Review collected by and hosted on G2.com.

I find some of the OOB reporting capabilities lacking for end users who are not skilled in coding or running queries in Nexthink; as a "non-technical" user, I'd like the ability to adjust reporting filters on sentiment data, comments, etc. as needed. Review collected by and hosted on G2.com.

Nexthink has proven to be extremely valuable for our IT team, enabling us to effectively monitor and diagnose technology issues that employees encounter, as well as track productivity. This tool is both comprehensive and supportive, helping our team not only to prevent problems from arising over time but also to address them promptly as they occur. Review collected by and hosted on G2.com.

This service can be quite complex, with a steep learning curve before you can use it confidently. Additionally, it provides an overwhelming amount of data and information, which requires significant refinement before it becomes truly useful. On top of that, it is also a relatively expensive option. Review collected by and hosted on G2.com.

Deep insights, customizability, real-time Review collected by and hosted on G2.com.

Support for software development best practices (stage gating, code repositories, dev/test/prod environments) is lacking, limited RBAC options, little attention to in control / security & compliance topics Review collected by and hosted on G2.com.