What do you dislike about Next Consult?
We have not experienced any drawbacks with Next Consult. Review collected by and hosted on G2.com.
Recommendations to others considering Next Consult:
In addition to complete Salesforce-related services, Next Consult also has business process optimization and SAP implementation expertise. Utilizing them from the start of the project may be advantageous, as they can help with the business process design and integration with other business systems. Review collected by and hosted on G2.com.
What problems is Next Consult solving and how is that benefiting you?
The scope of our Digital Transformation project was huge, yet Next Consult made it look easy. We transitioned our customer support organization from home-grown and deficient solution to Salesforce Service Cloud, automated significant portion of the processes and implemented in-depth reporting and insight of the customer support experience. Review collected by and hosted on G2.com.