Top 10 Next Caller Alternatives & Competitors

Top 10 Alternatives to Next Caller Recently Reviewed By G2 Community

#1

Talkdesk
By Talkdesk
(2,408)4.4 out of 5
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
Categories in common with Next Caller:
• Call Center Infrastructure (CCI)
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#2

LastPass
By LastPass
(1,751)4.5 out of 5
LastPass business solutions help teams & businesses take control of their identity management with password management, single sign-on (SSO), and adaptive multifactor authentication (MFA).
Categories in common with Next Caller:
• Risk-Based Authentication (RBA)
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#3

NICE CXone Mpower
By NICE
(1,635)4.3 out of 5
NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.
Categories in common with Next Caller:
• Call Center Infrastructure (CCI)
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#4

Genesys Cloud CX
By Genesys
(1,396)4.3 out of 5
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
Categories in common with Next Caller:
• Call Center Infrastructure (CCI)
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#5

Sift
By Sift's AI-Powered Fraud Decisioning Platform
(440)4.7 out of 5
Sift is a fraud detection system it has flexible, adaptive, and automated solution thathelps businesses of all sizes detect and prevent fraud, before it hits the bottom line.
Categories in common with Next Caller:
• Risk-Based Authentication (RBA)
• Fraud Detection
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#6

Automation Anywhere - RPA | Robotic Process Automation
By Automation Anywhere
(5,494)4.5 out of 5
Automation Anywhere Enterprise is an RPA platform architected for the digital enterprise.
Categories in common with Next Caller:
• Call Center Infrastructure (CCI)
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#7

Nextiva
By Nextiva
(3,243)4.5 out of 5
The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.
Categories in common with Next Caller:
• Call Center Infrastructure (CCI)
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#8

JustCall
By Saas Labs
(2,084)4.3 out of 5
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries
Categories in common with Next Caller:
• Call Center Infrastructure (CCI)
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#9

Close
By Close
(1,621)4.7 out of 5
Close is an all-in-one sales CRM designed to increase sales productivity for sales teams. With built-in calling, email, SMS, and more, sales teams are able to close more deals and make more sales—all without manual data entry!
Categories in common with Next Caller:
• Call Center Infrastructure (CCI)
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#10

1Password
By 1Password
(1,362)4.7 out of 5
1Password remembers your passwords for you — and helps you make them stronger. All your secrets are secure and always available, safe behind the one password that only you know.
Categories in common with Next Caller:
• Risk-Based Authentication (RBA)
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