NexGen Virtual Office Reviews & Product Details

"As a call center manager overseeing remote and hybrid teams, we now have full visibility into our agents' availability. With NexGen, frontline agents can instantly see which advanced agents are available when they need support during a customer interaction. This replaces the old approach of sending requests to a group chat or inviting others to join a video chat, both of which can add unnecessary time to case resolution. Frontline, advanced, and backline agents can share screens simultaneously, compare customer logs or reproduce an issue resulting in significant reduction time to resolution (TTR) and average handle time (AHT), while boosting customer satisfaction (CSAT). Review collected by and hosted on G2.com.

As with all Web based solutions, internet connectivity can affect performance. NexGen performs quite well even when sharing multiple user screen or video recording team meetings. Review collected by and hosted on G2.com.

I love how it gives a realistic feel of being in an office with my colleagues. The ease of connecting and communicating is unlike any other platform. Not to mention the price being unbelievably affordable! Review collected by and hosted on G2.com.

The only think I don't like, which they are working on improving, is how it's not mobile and certain browser friendly. Review collected by and hosted on G2.com.

NexGen helps me for cost cutting of my office infrastructure and manpower Review collected by and hosted on G2.com.

Nothing as such honestly and no way to say anything as cons Review collected by and hosted on G2.com.

NexGen virtual office aims to create a highly efficient,cost effective and flexible working environmentthat meets the demands of modern workforce. Review collected by and hosted on G2.com.

difficulty in building company's culture and technical issues are dislikes from my side. Review collected by and hosted on G2.com.

The most helpful thing about NexGen Virtual Office is the ease of use & ease of intergration. No matter what section you're working in, the navigation is easy to understand and even if you have a little confusion customer support is there to help! Review collected by and hosted on G2.com.

The only thing I dislike about my experience with NexGen Virtual Office is that it didn't happen sooner! Review collected by and hosted on G2.com.

Its integerated advanced technologies that enhances the communication, involvement and the productivity of the distributed teams . Review collected by and hosted on G2.com.

Much advance technology sometimes make it hard to understand and thus also took time to get use tk it Review collected by and hosted on G2.com.

Next gen provides ease of implementation and ease of use. It has excellent number of features that help in day to day task and makes the life easier for my team. It easily intergeated into my existing software suite. It's customer support is excellent with great responsive times and friendly staff Review collected by and hosted on G2.com.

Overall the product is great but we have expedited a few minor glitches that can be solved. Review collected by and hosted on G2.com.

It is a tool to combine the togetherness of a team with working efficiently and doing moderate team task management. Review collected by and hosted on G2.com.

sometimes the issue in connecting to the team on low internet bandwidth. Review collected by and hosted on G2.com.

This virtual office is one of the best platform that we can access in 28 states and we can work form anywhere. The platform makes less social contact and it has good tools to operate. This is one of the best app that any one can ask for and it has user friendly interface. Review collected by and hosted on G2.com.

The mobile interface of the application is not great as the pc one. This application is a bit hard for beginners to use. We can't attend the meeting through the website. Review collected by and hosted on G2.com.

There are several benefits of using a nexgen virtual office, including:

Increased flexibility: With a virtual office, you can work from anywhere and at any time, which gives you more freedom and flexibility in your schedule.

Cost-effective: A virtual office eliminates the need for physical office space, which can be expensive to rent and maintain. It also reduces expenses related to utilities, equipment, and other overhead costs.

Improved productivity: Without the distractions of a traditional office environment, employees may be able to focus better and get more done in less time.

Access to a wider talent pool: A virtual office allows companies to hire the best talent from anywhere in the world, without being limited by geographic location. Review collected by and hosted on G2.com.

While a nexgen virtual office can provide many benefits, there are also some potential downsides to consider. Here are a few examples:

* Lack of in-person interaction: A virtual office can limit face-to-face interaction, which may make it harder to build relationships and maintain a sense of camaraderie among team members.

* Technology challenges: Technical issues such as poor internet connectivity, hardware or software problems, or cybersecurity concerns can negatively impact productivity and security.

* Difficulty in managing remote teams: Managing a virtual team can be challenging, and may require new skills and approaches to ensure that everyone is working effectively and efficiently.

* Isolation and loneliness.

* Potential for distraction. Review collected by and hosted on G2.com.