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8 Newbook Reviews
I love that NewBook is always adapting. Separating from an old PMS that simply wasn't fitting our business needs to NewBook has been business-changing. From the beginning of the process with the sales reps to the training and onboarding process, we have been nothing but impressed. This program is much more user-friendly than any prior PMS used for our hotel. It also adapts and changes as our business changes. There are an insane amount of functions and capabilities with NewBook that you can't get anywhere else. The price points are also adjustable. If you don't or won't use a specific feature like integrations with Quickbooks or Facebook, you don't have to have them as part of your package. Review collected by and hosted on G2.com.
There are a lot of features that you can choose to utilize. However, if you are used to a simple PMS with minimal control aside from booking reservations for guests, this will be an entirely different experience. Review collected by and hosted on G2.com.
Newbook is the solution to everything we needed to be able to become the best in what we do. The support, flexibility, connections, options & interface you'll love. Housekeeping is a breeze, guest relations and communications become seamless and reporting is high-end. Review collected by and hosted on G2.com.
There is nothing that I dislike about NewBook. This system is the perfect match for us. If we ever have something that we think it can't do, support will always find a way tor us to be able to do it. Review collected by and hosted on G2.com.
NewBook just keeps getting better, like a fine wine with age. We use NewBook for a variety of uses from Holiday Parks to Residential Lifestyle Communities so our range is varied with the features and products we utilise. Automation is a breeze and the speed of the system is second to none. It is extremely rare to be on hold to support for any longer than 2 minutes tops and each staff member is a delight to deal with not to mention the Setup Team & Training Staff are fantastic during the onboarding process taking care to deliver you with the best system for your property needs. Innovation at it's best! Review collected by and hosted on G2.com.
The downside is as the system is so fast at building reports that I do not find the time to take a tea break whilst waiting for anything to load, yes it's quick! Review collected by and hosted on G2.com.
I love how intuitive and updated is this system, you can learn to use it so fast and easily. You can configure your screen in the way you want and like the most. New Book also has a Training mood where you can try doing different things in the system to know how can work and you don't mess up. The included payment is something useful and helpful. All the task you can add and manage is another thing that I like from New Book. Review collected by and hosted on G2.com.
When you process a payment and it is incorrect you are unable to void the payment at the same time, you have to wait until the next day and then you have to refund the customer which you were trying to avoid. Review collected by and hosted on G2.com.
Newbook support feels personable and unrushed because it is. Review collected by and hosted on G2.com.
I haven't found anything I dislike. There is room for improvement in the Knowledge Base. Sometimes it is hard to find information if you do not have your keywords exactly right. Review collected by and hosted on G2.com.
My favourite features are automated communications, followed by two-way SMS and the waitlist features along with the online booking engine - they have contributed to a 25% boost in revenue. Review collected by and hosted on G2.com.
I no longer get to enjoy the colourful interactions from our affluent customers of their first world problems of slightly mispelt names or details on reservations. Review collected by and hosted on G2.com.
The best thing about NewBook is the support team. Real people with a great understanding of property needs. They will go beyond to find a solution for an issue Review collected by and hosted on G2.com.
Reporting is not NewBook's best asset. More often than not, two reports can't be compared as they may not use the same parameters. Review collected by and hosted on G2.com.
It is a very complete PMS. You can easily manage bookings from different accounts, generate invoices and reports Review collected by and hosted on G2.com.
No connettivity with Airbnb and Homeaway Review collected by and hosted on G2.com.
