--- title: New Relic Reviews meta_title: 'New Relic Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 586 reviews by the users' company size, role or industry to find out how New Relic works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 586 scale: '5' date_modified: '2026-07-31' parent_category: name: Monitoring url: https://www.g2.com/categories/monitoring --- # New Relic Reviews **Vendor:** New Relic **Category:** [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm) **Average Rating:** 4.4/5.0 **Total Reviews:** 586 ## About New Relic New Relic is the all-in-one Intelligent Observability platform built to help engineering and IT teams plan, build, deploy, and run software with confidence. By unifying metrics, events, logs, and traces into a single, secure telemetry cloud, New Relic gives over 25 million engineers real time visibility and AI-powered insights across their entire digital estate, from code to cloud. Designed to replace fragmented point solutions, New Relic consolidates full-stack observability into a single source of truth. The platform brings together Application Performance Monitoring (APM), infrastructure monitoring, log management, digital experience monitoring (DEM), container monitoring, and AIOps into one cohesive interface. Powered by an advanced AI engine, New Relic automatically pairs telemetry data to shift problem solving from reactive debugging to proactive and predictive resolution, helping teams reduce mean time to resolution (MTTR) and eliminate digital disruptions before they impact end users. Equipped with over 500 open source integrations, New Relic seamlessly connects with your existing stack. Coupled with transparent, consumption and user-based pricing, organizations gain full predictability over their costs without sacrificing telemetry depth. ## New Relic Pros & Cons **What users like:** - Users appreciate the **easy and intuitive interface** of New Relic, simplifying navigation and usability significantly. (150 reviews) - Users value the **real-time monitoring** capabilities of New Relic, enhancing their insights and application performance management. (137 reviews) - Users value the **real-time monitoring** capabilities of New Relic, which enhance issue detection and resolution efficiency. (117 reviews) - Users value the **comprehensive observability capabilities** of New Relic, enabling effective monitoring and insight into application performance. (104 reviews) - Users appreciate the **detailed analytics** and customizable dashboards of New Relic, enhancing real-time insights and performance monitoring. (90 reviews) - Users appreciate the **intuitive interface** of New Relic, which enhances their experience with easy-to-use dashboards. (82 reviews) - Alerting System (78 reviews) - Visibility (73 reviews) - Features (72 reviews) - Users value the **easy integrations** with various languages and platforms, enhancing their monitoring capabilities effortlessly. (72 reviews) **What users dislike:** - Users find New Relic's pricing model **expensive** , particularly for teams managing high data volumes or multiple users. (83 reviews) - Users find the **pricing model expensive** for larger teams, particularly when dealing with high data volumes. (68 reviews) - Users find the **steep learning curve** of New Relic challenging, requiring time to fully understand the platform. (66 reviews) - Users find the **complexity** of New Relic's interface and pricing structure daunting, impacting ease of use. (59 reviews) - Users find **difficult learning** curves with NRQL and feature overload, making onboarding and navigation challenging for newcomers. (52 reviews) - Users find the **complex setup** of New Relic to be time-consuming and overwhelming for newcomers. (48 reviews) - Learning Difficulty (44 reviews) - Steep Learning Curve (43 reviews) - Not User-Friendly (37 reviews) - Limited Customization (29 reviews) ## New Relic Reviews ### 1. Great SAAS monitoring tool **Rating:** 5.0/5.0 stars **Reviewed by:** johnno w. | product manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about New Relic?** NewRelic was super easy to implement and very easy to use and navigate. Before NR we had log files all over the place on different windows VMs, was horrible to manage. But now we have them in one central place that we can query, review and monitor. **What do you dislike about New Relic?** Nothing at all it's great.. I struggled a little bit setting up monitors and dashboards, but only due to not giving it enough attention and focus - once I say down and actually made myself do it, it was very easy and made sense **What problems is New Relic solving and how is that benefiting you?** Before NR we had log files all over the place on different windows VMs, was horrible to manage. But now we have them in one central place that we can query, review and monitor. ### 2. Great monitoring tool **Rating:** 4.5/5.0 stars **Reviewed by:** Deepankar C. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about New Relic?** New things that I like about New Relic are fewer bugs and smoother UI **What do you dislike about New Relic?** New Relic's pricing is still a little high for small and medium-sized companies **What problems is New Relic solving and how is that benefiting you?** - helps in identifying problems in real time - helps in monitoring all infrastructure - saves time and resources ### 3. Lifeline APM **Rating:** 3.5/5.0 stars **Reviewed by:** Manish K. | Senior SRE, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about New Relic?** Best tool to monitor and save production environments **What do you dislike about New Relic?** Heap, throughput every metrics help me to take precautions to make our system up and healthy **What problems is New Relic solving and how is that benefiting you?** I acn check the throughput using that I cam scale up and down my resources ### 4. Newrelic is good but if it use other features it can be best. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about New Relic?** It's ui is so simple, easy to understandable. **What do you dislike about New Relic?** Some features are available in other monitoring tool but not in new relic **What problems is New Relic solving and how is that benefiting you?** There are many problems solved by newrelic. The customer support team is excellent. ### 5. Great tool to review applications insights overtime. **Rating:** 5.0/5.0 stars **Reviewed by:** Victor T. | QA Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about New Relic?** This is the primary tool used by my team to find and resolve issues in production. **What do you dislike about New Relic?** https://one.newrelic.com/errors-inbox with Jira integration would be helpful. **What problems is New Relic solving and how is that benefiting you?** Errors, slow-performing areas. Live traffic usage and issues over time, load behavior when crawled, and scaling issues. ### 6. Most efficient platform for software improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Adarsh B. | Service provider partner , Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2023 **What do you like best about New Relic?** Seamless features like CI/CD, Infra monitoring, log analysis, etc. Easy to setup and easy to manage. It is very ideal to look after your application, it monitors all the usage and health but my personal favourite would be log analysis feature as it detects compliance issues. The AI is super powerful and can identify issues even before they occur. **What do you dislike about New Relic?** Integrations to other business tools can be improved but other than that, all good. **What problems is New Relic solving and how is that benefiting you?** Web application security and workload protection. ### 7. New Relic Review **Rating:** 5.0/5.0 stars **Reviewed by:** Hemant K. | site reliability engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about New Relic?** we can set apdex throughput and high response time alerts from newrelic api and also we can visualise top metrics which is taking more time and take actions proactively **What do you dislike about New Relic?** as of now there is nothing to improve will inform once i have anything regarding change **Recommendations to others considering New Relic:** one of the best application monitoring tool for over all application performance will definitely consider **What problems is New Relic solving and how is that benefiting you?** all the application based issue like jvm thread,heap memory and other transaction issues ### 8. Simplify monitoring and observability with Powerful New Relic **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2023 **What do you like best about New Relic?** Tool is continuously working on UI/UX to be simpler for users. **What do you dislike about New Relic?** Not really, Tool is already user friendly any new one as well understand quickly. **What problems is New Relic solving and how is that benefiting you?** real time user monitoring, error tracking and troubleshooting, distributed tracing, infrastructure monitoring, APM & browser Monitoring, Alerts and AI. ### 9. Best Monitoring Solution out there! **Rating:** 5.0/5.0 stars **Reviewed by:** Кристиан . | DevOps Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about New Relic?** The most comprehensive and full monitoring. Nothing comes even close to the amount of monitoring that is allows! **What do you dislike about New Relic?** None so far! Ther are no areas where I find New Relic lacking. **What problems is New Relic solving and how is that benefiting you?** Most comprehensive alerting that lets you know about issues whenever they arise. ### 10. Great Licensing Model, But Needs More Features to Compete **Rating:** 4.5/5.0 stars **Reviewed by:** Bharat B. | General Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2025 **What do you like best about New Relic?** Simple Licensing model covering vast capabilities **What do you dislike about New Relic?** Should expand capabilities compared to other equal competitors **What problems is New Relic solving and how is that benefiting you?** Distributed tracing, transaction insights, end-user analytics, and log analytics are all included. ### 11. Full-Stack Visibility That Supercharges Debugging **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about New Relic?** Full-stack visibility is top-notch. It makes debugging complex issues much faster. **What do you dislike about New Relic?** The pricing structure is complex and gets expensive very quickly as you scale **What problems is New Relic solving and how is that benefiting you?** Solves blind spots in production. Helps us identify root causes faster, saving dev time. ### 12. New Relic - An automated , Easy to setup Monitoring Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about New Relic?** - Wide range of Solution and Integrations available - The sheer ease of setting up the agents - The amazing free-tier offerings - Ranges from APM to infrastructure monitoring to distributed tracing - Powerful Dashboards and alerts - Multi Environment Support **What do you dislike about New Relic?** - Pricing can get expensive - Agent overhead can impact resources - Privacy control **What problems is New Relic solving and how is that benefiting you?** New relic provides visibility into our application and server, which helps to detect performance issues or bottlenecks and respond to incidents quicker. New relic's ability to co-relate application errors with server or database spikes or slowdowns helps to identify and mitigate the issues faster, thus significantly improving our downtimes and optimizations. The proactive alerting also helps to optimize performance before the users can notice an impact, therefore making it a critical tool in our fine tuning and reliability monitoring. ### 13. Simple to use, effective to apply. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about New Relic?** a grate feature was the ease of use. I used in my Node Application, it was very easy to integrate and implement in the overall application. All it took was installing the npm package and a few lines of code to add in my code base. Another feature I loved was the user experience, it was very smooth. Every feature was easily available, while the customer support is amazing, user rarely needs it because they can explore easily on their own. **What do you dislike about New Relic?** The free tier allows very limited user to access. Makes it a bit difficult to collaborate. Also a minor flaw was logs, I tried to monitor logs but the logs were not as detailed and robust as I expected. **What problems is New Relic solving and how is that benefiting you?** Mostly the product(s) used to have problems, a bad API or the server specs being not enough. This would often result in a slow app or sometimes a crash, what we needed was monitoring and observability of our entire infrastructure and application. While some cloud providers have their own tools, they are not as feature rich or there are multiple that are scattered, this eventually becomes cluttered and a mess to maintain. New Relic helped us solve these problems by having all of the features such as logging, APM, Server Monitoring, Server health and more, all in a single platform. Since we started using New Relic, it has become much easier to debug problems, and be proactive regarding Application health and scaling. ### 14. Expertizing New Relic with New Features **Rating:** 5.0/5.0 stars **Reviewed by:** Dinesh B. | Junior Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2023 **What do you like best about New Relic?** Vulnerability, Dashboard, Teams, Synthetic Monitoring. **What do you dislike about New Relic?** Overall it's good compared to other monitoring tools. Query timed out is the only issue which can be improved. **What problems is New Relic solving and how is that benefiting you?** MTTR & MTTD ### 15. Proactive and Powerfull Monitoring Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about New Relic?** This is a proactive and powerful platform that incorporates artificial intelligence. **What do you dislike about New Relic?** The cost of the solution is higher than expected. **What problems is New Relic solving and how is that benefiting you?** Visibility, agility, and efficiency are the key aspects I value most. ### 16. Easy to use and highly customizable observability platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2025 **What do you like best about New Relic?** New Relic makes it really easy to transition to their solution since its comes with many pre-built queries and ready to use monitors through its premium interfaces. The solution is cloud-agnostic and highly compatible with various telemetry sources, which made it an ideal all-in-on ecosystem for our observability needs. We were able to utilize it to get more granular on what we spend our money on and further optimize our logs and traces. One of the stronger feature they offer is their application and performance monitoring interface (APM), which comes mostly ready-to-use with set monitors and tools to drill into discrepancies. **What do you dislike about New Relic?** I think one of the downside of New Relic is its pricing structure, which comprised of two components : the amount of data ingested and the number of user seats provisionned at each tier level. Altough the basic access tier come free of charge and the core tiers is pretty affordable, they do fall short when it come to usability of the more important features New Relic has to offer. The full platform access tier does provide all the functionnalities most users need, but the price increase is very substantial with this one. I would love for New Relic to come up with an alternative tier that provides a bit more than core, yet less that full platform, at an intermediate price. **What problems is New Relic solving and how is that benefiting you?** New relic is solving the problem of keeping track of various monitor that comes in diverse format and from various telemetry source, and it does so all in one place and in a consistent matter. The benefit I get from the platform are end-to-end obersability, which translates to automation of alerting workflow, quicker incident response and better SLA for our services. ### 17. Real-Time Analytics and Deep Visibility—Perfect Fit for Our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about New Relic?** Deep visibility, real time analytics, APM capabilities **What do you dislike about New Relic?** Nothing so far, suites best for our business requirement **What problems is New Relic solving and how is that benefiting you?** Its real time analytics is helping to identify the root cause of some complex problems faced in production through its log monitoring and analysis feature ### 18. End-to-End Application Monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Sarath S. | Devops Analyst, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about New Relic?** Monitor the entire application stack, including front-end (browser and mobile), back-end, and infrastructure. Eg: Monitoring a real-time e-commerce PHP platform's response times during a sale. **What do you dislike about New Relic?** I use NewRelic on my Magento application. Magento relies heavily on cron jobs for indexing, cache refresh, and order processing. New Relic may interfere with these, sometimes causing unexpected slowdowns or failures in background tasks. **What problems is New Relic solving and how is that benefiting you?** Helps optimize MySQL performance( slow queries) , Alerts on issues—notifies me before a crash or slowdowns affect customers ### 19. New Relic:Best monitoring tool **Rating:** 5.0/5.0 stars **Reviewed by:** Athul S. | Technology analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about New Relic?** Its monitoring performance is one of the best in the industry.It helps to find out the performance issues and make the developors life easy.It works seamlessly with AWS, Azure, GCP, Kubernetes, Docker, and CI/CD pipelines, making it ideal for DevOps teams managing cloud-native applications. **What do you dislike about New Relic?** The platform offers a vast number of features, which can be overwhelming for new users.The pricing structure is not straightforward, especially for businesses scaling up. **What problems is New Relic solving and how is that benefiting you?** New Relic provides full-stack observability, letting you monitor everything from backend services to frontend performance in a unified dashboard.New Relic uses AI-powered alerts and anomaly detection, ensuring teams get actionable insights instead of unnecessary noise. ### 20. The one powerful real-time media monitoring tool **Rating:** 5.0/5.0 stars **Reviewed by:** Alex J. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about New Relic?** I prefer New Relic for its real-time monitoring features. In the process, it gives me a well-rounded view of how my application is performing and hopefully allows me to track down and fix any problems before they become runaway issues. The dashboards are customizable and so is the alerting which makes staying on top of your major metrics really simple. **What do you dislike about New Relic?** New Relic, despite having tons of features, can be difficult to learn how to use if you are brand new to the service. It can feel overwhelming to get used to all of the different tools and metrics. **What problems is New Relic solving and how is that benefiting you?** It is the key reason that has improved the performance and reliability of my applications as a whole. To proactively track your key metrics, detect the bottlenecks and optimize your code/infrastructure leading to a better user experience. ### 21. It was my application performance tracker **Rating:** 4.5/5.0 stars **Reviewed by:** Juniper C. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about New Relic?** It was able to give me the best visibility over my app performance. Detailed dashboards, insightful metrics, and powerful alerting capabilities that help me identify issues quickly and resolve them even quicker are the things that I love. Having this end-to-end tracing of transactions is key for identifying performance improvements and bottlenecks. **What do you dislike about New Relic?** New Relic is loaded with features but what we dislike is the potentially complicated and pricey pricing structure for smaller businesses or those who do not require extensive monitoring. **What problems is New Relic solving and how is that benefiting you?** New Relic has been critical in keeping my applications healthy and performant. It has helped me to identify problems before they arise and with adequate solution, facilitated judicious use of resources, and provide a smooth user experience. ### 22. Best APM tool for web and mobile application **Rating:** 5.0/5.0 stars **Reviewed by:** Sanket G. | Associate Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2025 **What do you like best about New Relic?** Application Performance Monitoring (APM) is fantastic tool. It gives us lot of insights from our production applications. We make decisions of infrastructure resources based on traffic. It also help us to detect bugs inside out with all metadata. **What do you dislike about New Relic?** Scheduling the reports will be more helpful. **What problems is New Relic solving and how is that benefiting you?** It is helping us to monitor production application. It also help us to debug the issues, slow requests, vulnerabilities, etc. ### 23. good **Rating:** 5.0/5.0 stars **Reviewed by:** Swamed p A. | software engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2025 **What do you like best about New Relic?** I like how New Relic gives you a clear, real-time view of your whole system so you can quickly spot and fix issues. **What do you dislike about New Relic?** Sometimes it feels a bit overwhelming with all the features and dashboards, and the pricing can get expensive as your usage grows. **What problems is New Relic solving and how is that benefiting you?** New Relic helps me quickly identify performance bottlenecks, errors, and outages across my apps and infrastructure, which means I can fix issues faster and keep everything running smoothly for users. ### 24. Extremely powerful, supported with well maintained documentation **Rating:** 4.5/5.0 stars **Reviewed by:** David C. | Site Reliability Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about New Relic?** NRQL, New Relic's customer query language, forms a fundamental layer of the platform that sets it above the competitors from our perspective. The competition try to state that NRQL has a steep learning curve that makes usage harder, however there are many ways that New Relic overcome that: strong documentation, samples throughout the platform, and even AI that can generate NRQL queries for you. The agents are trivial to install and set up, with the documentation being well maintained. New Relic have a strong commitment to Open Telemetry, helping customers avoid vendor lock-in. **What do you dislike about New Relic?** There are attempts in New Relic to use AI-like tools to understand the root cause of incidents in complex interconnected systems, but frankly we've never found this to be effective, so while it can highlight all the various issues occurring it does not seem able to pin point which issues are the cause and which are the symptoms. We've had to build up custom dashboards and tooling to fill this gap. New Relic's price model allows free users to access custom dashboards for free, but puts a paywall around showing the same data in New Relic's own views. This pushes cost-sensitive customers to duplicate New Relic views in dashboards, which makes an overhead and reduces usability. **What problems is New Relic solving and how is that benefiting you?** New Relic gives us the "single pane of glass" to understand all out platforms, across multiple data centres in the cloud and on-premise. The collation of data into one platform significantly reduces MTTR by helping us broaden everyone's awareness of their neighbour systems and opening up prior black boxes. ### 25. A Comprehensive Solution for Real-Time Application and Infrastructure Monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2025 **What do you like best about New Relic?** New Relic offers instant visibility into your application's performance and allows you to identify Errors or Slow down quickly. Has a detailed Dashboard and reports, which is so helpful. Has Alert System. Ease of Integration, User friendly interface. Strong Ecosystem and Support. **What do you dislike about New Relic?** The pricing model is a bit complex and potentially expensive, especially for large teams or organizations with high volume of data. The platform provides with a lot of detailed data and metrics, which can be useful but a bit overwhelming as well. Has Limited customization. Limited Free Tier, Support can be slow sometimes **What problems is New Relic solving and how is that benefiting you?** Slow Performance and Bottlenecks, Hard-to-diagnose Issues, Ineffective Troubleshooting, Real-time metrics, Auto matric error detection. Log Parsing and Search Capabilities ### 26. I use this to check dashboards of our streaming players performances at Dazn **Rating:** 4.0/5.0 stars **Reviewed by:** Iurie N. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about New Relic?** I like the creation of different dashboards for the different use cases that Dazn has. I like how easy is to create queries, and how I can integrate the queries property into our codebase. I also like how I can create different dashboards for the different features I want to monitor so everything can be organised by topic and by team. **What do you dislike about New Relic?** I think the graphs could be better more informative and more up to date with industry standards, they lack details and the design I think is outdated. **What problems is New Relic solving and how is that benefiting you?** We can see how well our Video Player performs in the different countries, new relic is very useful when filtering by custom properties, but also by country, cdn, asset id, etc. We combine this along side Conviva reporting, and this double observability gives us the best wider view of our application. ### 27. It offers seamless monitoring, real-time insights and excellent support. **Rating:** 5.0/5.0 stars **Reviewed by:** Arun B. | Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2025 **What do you like best about New Relic?** I like most 3 things in New Relic are 1.Intuitive interface 2.Real-time performance insights 3.Customizable dashboards **What do you dislike about New Relic?** I dislike 3 things are 1.Can be expensive for smaller teams. 2.Steep learning curve initially. 3.Limited out-of-the-box reporting options. **What problems is New Relic solving and how is that benefiting you?** It helps monitor app performance in real-time, identifying bottlenecks and errors. It provides valuable insights, custom alerts, and reports, improving system reliability, operational efficiency and user experience. ### 28. New Relic review based on my experience **Rating:** 5.0/5.0 stars **Reviewed by:** Nisari K. | Technology analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about New Relic?** New Relic has user friendly dashboards as well as real-time data monitoring. It makes the work easy by faster troubleshooting process. Very efficient service and integrations across various platforms are easy. Overall good experience. **What do you dislike about New Relic?** The pricing seems a bit costly. Otherwise nothing to dislike about. **What problems is New Relic solving and how is that benefiting you?** New Relic makes my work easy by the real-time issue detection and monitoring the application performance. Also it makes the troubleshooting faster and efficient. ### 29. Exallent **Rating:** 4.5/5.0 stars **Reviewed by:** Arshin R. | Software Developer intern, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about New Relic?** The UI is intuitive and customizable, so teams can easily track the metrics that matter most to them. **What do you dislike about New Relic?** Depending on the plan, data retention periods might be shorter than needed for long-term analysis unless you pay more. **What problems is New Relic solving and how is that benefiting you?** Users may experience slow responses, but it’s unclear where the slowdown is. ### 30. Comprehensive Full-Stack Observability **Rating:** 4.5/5.0 stars **Reviewed by:** Amal P S. | Technical Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2025 **What do you like best about New Relic?** It provides full-stack visibility into applications, servers, cloud services, and logs, helping businesses enhance their performance, reliability, and efficiency. **What do you dislike about New Relic?** Pricing can be a bit expensive. Otherwise it's a good product. **What problems is New Relic solving and how is that benefiting you?** Logs are stored in different tools, making troubleshooting difficult earlier. Using New Relic we have a Centralized Log Management that collects all logs in one place. ### 31. Decent APM tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about New Relic?** Performance improved a lot in recent year **What do you dislike about New Relic?** In my opinion alert can be more better like grafana ecosystem but overall a newrelic is good product **What problems is New Relic solving and how is that benefiting you?** Distributed Tracing Load testing Apdex Slow Query ### 32. Relic is the best tool with lot of good features **Rating:** 5.0/5.0 stars **Reviewed by:** Jojo p. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about New Relic?** New Relic has advanced features and very user friendly and very easy implement. **What do you dislike about New Relic?** No notable drawbacks about new relic based on my experience **What problems is New Relic solving and how is that benefiting you?** New Relic monitors all logs, making easy to analyse data in real time. It can handle large amount of data also. ### 33. Powerful Monitoring with Great Insights **Rating:** 4.0/5.0 stars **Reviewed by:** Nitheesh k. | Automation Test Lead, Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2025 **What do you like best about New Relic?** Comprehensive monitoring, real-time insights, and easy-to-use dashboards. **What do you dislike about New Relic?** High pricing, complex setup for beginners, and occasional performance overhead. **What problems is New Relic solving and how is that benefiting you?** New Relic helps us spot performance issues, track system health in real time, and catch errors before they escalate. This makes our applications more stable and helps us fix problems faster. ### 34. Powerful observability with learning curve for beginners **Rating:** 4.0/5.0 stars **Reviewed by:** Hardik P. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about New Relic?** I liked robust and intuitive platform for monitoring, comprehensive dashboards for insights and real time alerts. Easy to use after getting the hold of it. Integration was easier than expected. **What do you dislike about New Relic?** Learning curve felt like bit steep for new comers, pricing structure was complicated and a little more on expensive side. **What problems is New Relic solving and how is that benefiting you?** It helped us solve critical problems related to infra health by real time issue detection and application performance monitoring. Insights were helpful in detecting bottlenecks. ### 35. A deep dive into Performance Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Sreenath K. | Quality Assurance Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about New Relic?** Its real time monitoring and high performance. Also the full stack observability too. It is also very easy to Use and Integrate. **What do you dislike about New Relic?** Complex UI and High Price is the things that i don t like. **What problems is New Relic solving and how is that benefiting you?** It helps to solve performance bottleneck issues, System downtimes and also helps in real time monitoring of infrastructure and logs. ### 36. New Relic : A Comprehensive Monitoring Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Sony P. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2025 **What do you like best about New Relic?** The best feature i like in New relic is its real time monitoring and its results helps improving the application. **What do you dislike about New Relic?** Honestly,there is nothing so far i dislike in New Relic. **What problems is New Relic solving and how is that benefiting you?** The New Relic helps in debugging purposes thus helps improving performance optimization. ### 37. New Relic: A Powerful Observability Platform for Performance Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Akshay A. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about New Relic?** New Relic provides a complete observability platform with real-time monitoring, tracing, and smooth integrations. This makes it easy to monitor application performance and fix issues quickly. **What do you dislike about New Relic?** There's nothing I dislike about the new Relic. **What problems is New Relic solving and how is that benefiting you?** New Relic helps to improve web performance and detects customer-facing errors. ### 38. New Relic: The Ultimate Tool for Real-Time Application Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Farzeen M. | Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about New Relic?** Application Perfomance Monitoring, Real Time Analytics and Notifications. **What do you dislike about New Relic?** Limited customization in some areas, Integration issues and complex configuration. **What problems is New Relic solving and how is that benefiting you?** It’s often difficult to monitor the health and performance of applications in real time, especially as systems become more complex with microservices, APIs, and distributed architectures. ### 39. New Relic The Best Monitoring Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Sanjay S. | Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about New Relic?** The best features in New Relic i like Application Performance Monitoring **What do you dislike about New Relic?** There is nothing to dislike in New Relic **What problems is New Relic solving and how is that benefiting you?** It provides real time monitoring into application performance, end to end Observability. ### 40. Get complete control over your IT stack **Rating:** 5.0/5.0 stars **Reviewed by:** Tor Håvard W. | IT Service Monitoring Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about New Relic?** I like how easy the tool is to use and who it gives us quick insights to core problems wherever they occur. It helps our developers see their code performing in real time and it gives them spot on analyses where errors and bottlenecks are found. New Relic agent also collects a lot of insightful data from customers usage of frontend web and app services. With the easy to create Dashboards we are sharing a lot of customer usage data with the business units. The custom events ability gives us also good value. We send in relevant business data so we can analyze business processes and see them in a larger perspective. **What do you dislike about New Relic?** There isn't that much to dislike actually. It's a pricy product indeed. **What problems is New Relic solving and how is that benefiting you?** New Relic solves MTTR (Mean time to resolution) when issues occur. Customers experience shorter downtimes and fewer errors in our services. We went from an app score of 2 to 4.2 in 9 months after we started using New Relic and rolled out agents on all our apps. When issues occur we get quick and precise alerts to the right people. Few false positives when rules are set up right. ### 41. New Relic : Essential Powerful Monitoring Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Steve S. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2025 **What do you like best about New Relic?** New Relic is Detailed observability platform with real time monitoring features. **What do you dislike about New Relic?** Honestly, there is nothing i don't like about it **What problems is New Relic solving and how is that benefiting you?** Real-time monitoring features and error tracking saves time and increase productivity ### 42. Application Monitoring with New Relic **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul G. | Backend Developer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about New Relic?** The best thing about New Relic is its ease of implementation. The application data can be montored very easily with different properties. New Relic provides SLA report on daily and weekly basis. This is something truely amazing , as it shows , how fast our app is improving or degrading. It is very easy to use , even for beginners. The dashboard is quite simple yet very informative. It can be used on daily basis to monitor a application. **What do you dislike about New Relic?** New Relic doesnot capture logs automatically . They need to be imported from the machine. Thus , it may be a bit challenging on integration part. The free version doesnot have customer suppport. **What problems is New Relic solving and how is that benefiting you?** I have my application built on NextJs 14. New Relic is the only APM which I found most campatibleto it. It has relped me improve my app performance. ### 43. Real time monitoring across applications **Rating:** 5.0/5.0 stars **Reviewed by:** KRISHNA P. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about New Relic?** Power ful apm, full stack observablity also **What do you dislike about New Relic?** No this working as expected and i am comfortable **What problems is New Relic solving and how is that benefiting you?** Provides transcation traces ### 44. very good by default setup **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2025 **What do you like best about New Relic?** Very well tailored for a quick productive environment **What do you dislike about New Relic?** container monitored wasnt very rich circa 2018-2020 **What problems is New Relic solving and how is that benefiting you?** I want to spend the least amount of time configuring a monitoring tool, newrelic is the fastest ### 45. Real-Time Alerts And User-Friendly Interface: A Product Analysis **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about New Relic?** Real time alerts, user friendly interface **What do you dislike about New Relic?** Supports many integrations so difficult to identify and configure the suitable one. **What problems is New Relic solving and how is that benefiting you?** Improve compliance & risk management ### 46. Newrelic Boosts Speed and Reliability for TruckX **Rating:** 4.0/5.0 stars **Reviewed by:** Clarissa L. | Director of Product Management, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about New Relic?** At www.TruckX.com, I’m an Engineering Lead, and we use Newrelic for real-time analytics and custom dashboards that help us see how our fleet management systems work. **What do you dislike about New Relic?** Their plans can be quite expensive depending on the project scope. **What problems is New Relic solving and how is that benefiting you?** Newrelic enables TruckX to tune up the speed and reliability of our software. It helps us make our ELD Compliance and Fleet Management services more reliable and pleasing to the customer, helping manifest the brand as the Best ELD provider on the market. ### 47. New Relic - Happy Developers & Happy Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Trevor B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2024 **What do you like best about New Relic?** New Relic has saved countless hours in debugging and diagnosing issues with our applications and stack. The insights provided are unparalleled and have enabled us to drastically improve customer experience while reducing needed developer hours. **What do you dislike about New Relic?** There isn't much to dislike about New Relic. The cost can be steep, but the ROI is huge. The hours saved and the improved customer experience far outweigh any associated costs. **What problems is New Relic solving and how is that benefiting you?** New Relic has allowed us to identify hidden bottlenecks and address the issues without waiting for customer reports. Deployment tracking has allowed us to review the impact of application changes with detailed metric leading to a higher quality product. We have reduced downtime and increase customer happiness thanks to New Relic. ### 48. THE solution for all monitoring needs and a fantastic APM. **Rating:** 5.0/5.0 stars **Reviewed by:** Hendrik D. | Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2023 **What do you like best about New Relic?** Everything is in one place. The APM is exceptionally good and you can find n+1's so easily. Also you can just right into problematic lines. This is way better than Datadog's APM. **What do you dislike about New Relic?** The 100GB free Demo Tier gives you about a week of bits and bobs. To be able to evaluate it properly and in more realistic conditions you need to pay right away. **What problems is New Relic solving and how is that benefiting you?** New Relic brings it all together in one place. One login, one place to look for just about everything you want to know and debug. This saves so much time jumping back and forth into other tools and places, trying to puzzle together even the smallest things. ### 49. Price competitive platform for complete APM needs **Rating:** 5.0/5.0 stars **Reviewed by:** Yagnesh V. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2024 **What do you like best about New Relic?** We love there pricing, tech stack detection and suggestions to install required tools in one click and customized dashboards with easy navigations **What do you dislike about New Relic?** The only thing that I think would be lovely if the free account can be used to use read only features like APM etc, So far I could read logs but it wasnt permitted for APMs **What problems is New Relic solving and how is that benefiting you?** It was very hard for us to find production bugs and the traces of it, Now with APM and log monitoring, We are just able to rock the debugging and fix any issues asap compared to before ### 50. Excellent and diverse infrastructure monitoring **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about New Relic?** Supports the vast majority of web based and enterprise level infrastructure components from common vendors. Excellent reporting and dashboard level SLA monitoring. **What do you dislike about New Relic?** Pricing is geared towards larger business and may be a hard sell if you don't have that many applications/use-cases. The learning curve for implementation and advanced reporting is high. **What problems is New Relic solving and how is that benefiting you?** Consolidating client level application monitoring and IT infrastructure monitoring and alerting into one stack. Replaces some notification packages and consolidates monitoring into a single dashboard point of truth. ## New Relic Discussions - [What is full stack visibility?](https://www.g2.com/discussions/what-is-full-stack-visibility) - 2 comments - [What is New Relic tool used for?](https://www.g2.com/discussions/what-is-new-relic-tool-used-for) - 1 comment - [View New Relic pricing details and edition comparison](https://www.g2.com/products/new-relic/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+19%3A07%3A28+-0500&secure%5Bsession_id%5D=d3030a04-d9d1-4390-8bd0-177cc7a845ce&secure%5Btoken%5D=68a1d44d3b1516d2973f0eec6e46e9725d51bfb85a3745e30fd9970e3dafc6cb&format=llm_user) ## New Relic Integrations - [Amazon ElastiCache](https://www.g2.com/products/amazon-elasticache/reviews) - [Android](https://www.g2.com/products/android/reviews) - [AWS CloudFormation](https://www.g2.com/products/aws-aws-cloudformation/reviews) - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - [Azure Boards](https://www.g2.com/products/azure-boards/reviews) - [Azure Kubernetes Service (AKS)](https://www.g2.com/products/azure-kubernetes-service-aks/reviews) - [Databricks](https://www.g2.com/products/databricks/reviews) - [Docker](https://www.g2.com/products/docker-inc-docker/reviews) - [Elasticsearch](https://www.g2.com/products/elastic-elasticsearch/reviews) - [Elastic Stack](https://www.g2.com/products/elastic-stack/reviews) - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews) - [IBM Terraform (formerly HashiCorp Terraform)](https://www.g2.com/products/ibm-terraform-formerly-hashicorp-terraform/reviews) - [Java runtime with Tomcat8 (Amazon Linux)](https://www.g2.com/products/java-runtime-with-tomcat8-amazon-linux/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Kubernetes](https://www.g2.com/products/kubernetes/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [MongoDB](https://www.g2.com/products/ibm-mongodb/reviews) - [MySQL](https://www.g2.com/products/mysql/reviews) - [Node.js](https://www.g2.com/products/node-js/reviews) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - [Python](https://www.g2.com/products/python/reviews) - [SaaS](https://www.g2.com/products/saas/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) ## New Relic Features **Experience** - Real-Time Monitoring - Session Replay - Behavioral Analysis **Monitoring** - Usage Monitoring - Database Monitoring - API Monitoring - Real-Time Monitoring - Cloud Infrastructure Monitoring - Security and Compliance Monitoring **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring **Visibility** - Dashboards and Visualizations - Alerts and Notifications - Reporting **Visibility ** - Dashboards and Visualizations - Alerts and Notifications - Reporting **Data Preparation** - Data Sources - Indexing - Automated Tagging - Data Blending **Monitoring** - Performance Baselines - Performance Analysis - Performance Monitoring - AI/ML Assistance - Multi-System Monitoring **Alerts management** - Multi-mode alerts - Opimization alerts - Incident alerts **Generative AI** - AI Text Generation **Telemetry Collection & Ingestion - Observability** - Multi-Telemetry Ingestion - OpenTelemetry Support **Agentic AI - Digital Experience Monitoring (DEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Observability Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Reliability Objectives & Service Operations - AI SRE Tools** - Intelligent On-Call Workflows - Error Budget Tracking - SLI & SLO Management - Service Health Modeling & Reporting **Management** - Content Management - Alerts - Budget Analysis **Administration** - Activity Monitoring - Multi-Cloud Management - Automation - Auto-Scaling & Resource Optimization **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Monitoring and Management** - Automation - Performance Baseline - Real-Time Monitoring **Monitoring and Management** - Multi-Server Management - Automation - Performance Baseline - Real-Time Monitoring - Immediate Alert Notification - Proactive Server Monitoring Software **Analysis** - Track Trends - Detect Anomalies - Metric and Event Data - Search - Alerts - Live Tail **Response** - Dashboards and Visualization - Incident Alerting - Root Cause Analysis (RCA) **Monitoring** - Resource utilization - Real-time monitoring - Performance baseline - API monitoring **Visualization & Dashboards - Observability** - Service Dependency Mapping - Unified Dashboard - Trace Visualization **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Detection & Signal Quality - AI SRE Tools** - Cross-Telemetry Correlation - Change-Aware Detection - Adaptive Anomaly Detection - Alert Correlation & Noise Reduction **Automation** - Resolution automation - Automation **Performance** - Uptime Monitoring - Performance Monitoring - Issue Tracking - Resource Monitoring **Analysis** - Reporting - Dashboards and Visualizations - Spend Forecasting and Optimization **Management** - System Integration - Alerting - Reporting **Visualization** - Dashboards - Data Discovery **Cloud environment support** - Server Monitoring For Cloud Deployments - Software Scaling **Generative AI** - AI Text Generation - AI Text Summarization **Correlation & Root Cause Analysis - Observability** - Cross-Telemetry Correlation - Root Cause Detection - Intelligent Alerting **Agentic AI - Application Performance Monitoring (APM)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Log Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Investigation & Root Cause Analysis - AI SRE Tools** - Guided Incident Investigation - Live Debugging in Production - AI Root Cause Analysis - Runtime-Verified Root Cause Analysis **Analysis** - Search - Reporting - Visualization - Track trends **Generative AI** - AI Text Generation - AI Text Summarization **Scalability & Ecosystem Integration - Observability** - Kubernetes Monitoring - Hybrid/Multi-Cloud Support **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Log Analysis** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Cloud Infrastructure Monitoring** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Server Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation & Platform Controls - AI SRE Tools** - Automated Runbook & Workflow Execution - Human-in-the-Loop Remediation - Integration, APIs & Secure Access Controls - AI-Assisted Code Fix Generation **Issue Resolution** - Root cause identification - Resolution guidance - Proactive identification **AI Features - Observability** - Predictive Insights - AI-Generated Incident Summaries - AI Anomaly Detection **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Automation - Cloud Infrastructure Monitoring** - AI-Powered Anomaly Detection - AI-Driven Insight Recommendations **Performance** - Real User Monitoring (RUM) - Second by Second Metrics **Functionality** - Synthetic Monitoring - Dynamic Transaction Mapping - Load Balancing - Cloud Observability ## Top New Relic Alternatives - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,234 reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) - 4.4/5.0 (715 reviews) - [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) - 4.4/5.0 (469 reviews)