Save to My Lists
Paid
Claimed
Optimized for quick response

New Relic Reviews & Product Details - Page 26

New Relic Overview

What is New Relic?

New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and the software life cycle. There are an estimated 25 million engineers in the world across more than 25 distinct functions. As every company becomes a software company, engineers are using New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. Only New Relic provides an all-in-one platform that is built and sold as a unified experience. With New Relic, customers get access to a secure telemetry cloud for all metrics, events, logs, and traces; powerful full-stack analysis tools; and predictable user-based pricing. New Relic has also curated one of the industry’s largest ecosystems of open source integrations, making it easy for every engineer to get started with observability and use New Relic alongside their other favorite applications.

New Relic Details
Product Website
Languages Supported
English
Show LessShow More
Product Description

New Relic is the industry's largest and most comprehensive cloud-based instrumentation platform to help customers create more perfect software.

How do you position yourself against your competitors?

New Relic is the most powerful cloud-based observability platform built to help engineers create more perfect software. It includes a Telemetry Data Platform to ingest, analyze and alert on all your metrics, events, logs, and traces, Full-Stack Observability to easily visualize and troubleshoot your entire software stack in one connected experience, and Applied Intelligence to detect, understand, and resolve incidents faster.

There are five main things that make New Relic different:

✓ Instrument everything with petabyte scale to eliminate blind spots.
✓ Observe everything with unprecedented visibility into your entire estate.
✓ Harness AI & ML to detect failures quickly and reduce alert fatigue.
✓ Build your own tailored visualizations and tap into an ecosystem of custom apps with programmability.
✓ Predictable, usage-based billing that is easy to manage.


Seller Details
Seller
New Relic
Company Website
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@newrelic
68,477 Twitter followers
LinkedIn® Page
www.linkedin.com
2,827 employees on LinkedIn®
Ownership
NYSE: NEWR
Total Revenue (USD mm)
$599
Description

The New Relic Intelligent Observability Platform helps businesses eliminate interruptions in digital experiences. New Relic is the only AI-strengthened platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs. That’s why businesses around the world—including Adidas Runtastic, American Red Cross, Domino’s, GoTo Group, Ryanair, Topgolf, and William Hill—run on New Relic to drive innovation, improve reliability, and deliver exceptional customer experiences to fuel growth.


Kasey K.
KK
Overview Provided by:

Recent New Relic Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
3.5 out of 5
"very good by default setup"
Very well tailored for a quick productive environment
SG
Sanket G.Mid-Market (51-1000 emp.)
5.0 out of 5
"Best APM tool for web and mobile application"
Application Performance Monitoring (APM) is fantastic tool. It gives us lot of insights from our production applications. We make decisions of infr...
Кристиан .
К
Кристиан .Enterprise (> 1000 emp.)
5.0 out of 5
"Best Monitoring Solution out there!"
The most comprehensive and full monitoring. Nothing comes even close to the amount of monitoring that is allows!
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

New Relic Media

New Relic Demo - Telemetry Data Platform
The single source of truth for all your operational data ✓ 300+ agents and integrations, including OpenTelemetry, so you can ingest and store all of your operational data, including logs, in one place ✓ Query with lightning-fast response times ✓ New Relic One + Grafana Dashboards ✓ R...
New Relic Demo - Full-Stack Observability
Visualize, analyze, and optimize your entire software stack from one place ✓ Monitor your distributed services, applications, and serverless functions, no matter how or where they’re developed ✓ Understand what’s happening in your infrastructure, cloud resources, containers, and clusters ...
New Relic Demo - Applied Intelligence
Instantly detect, diagnose, and resolve issues before customers notice ✓ Proactively detect and explain anomalies ✓ Reduce alert fatigue and prioritize the issues that matter most ✓ Diagnose and respond to incidents faster
New Relic Demo - Debug faster with Pixie
Drill down into services without modifying source code, giving you: ✓ Live debugging with no sampling. ✓ Real-time service, DNS, and network flow graphs to show intra-cluster communication and latency. ✓ Flamegraphs to see slow-running code and cluster resource consumption.
New Relic Demo - Get instant, no-code observability
Pixie auto-telemetry monitors every service instantly. And because Pixie is language-agnostic, there’s no instrumentation expertise needed. With Pixie and New Relic's Kubernetes integration, you'll get detailed performance data for: ✓ Kubernetes infrastructure and events ✓ Prometheus metri...
Play New Relic Video
Play New Relic Video
Play New Relic Video
Play New Relic Video
Play New Relic Video
Answer a few questions to help the New Relic community
Have you used New Relic before?
Yes

Video Reviews

484 New Relic Reviews

4.3 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
The next elements are filters and will change the displayed results once they are selected.
484 New Relic Reviews
4.3 out of 5
484 New Relic Reviews
4.3 out of 5

New Relic Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for New RelicQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
MJ
Media Assistant
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about New Relic?

New Relic APM has been amazing for our company. Its cloud-based platform allows us to understand and see everything about our applications all from one single place, instead of having to visit site after site. I love Relic because of the auto-instrumentation, which basically means it can read over 7 programing languages, and the in-depth transaction. This allows us to quickly fix issues by pointing at the root causes quickly. Our applications simply run better using Relic Review collected by and hosted on G2.com.

What do you dislike about New Relic?

I wish they had friendly support staff you can call Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

Debug our applications Review collected by and hosted on G2.com.

Verified User in Retail
AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about New Relic?

- Simple setup process

- Ability to configure alerts, alert channels

- Ability to integrate with third party software providers (such as Slack, web-hook) to action separate responses

- Easy to read graphs & ability to track transactions as key transactions with monitoring thresholds

- Can configure New Relic to use 2FA

- Web hook integration is straight-forward and results in the ability to create custom-tailored responses to any alert type

- The ability to compare performance with previous periods makes it easy to identify hiccups Review collected by and hosted on G2.com.

What do you dislike about New Relic?

- Steep learning curve

- 2FA support isn't native & requires participation from a third party SSO

- Pricing can vary between regions & different exchange rates can make this impractical for third party countries Review collected by and hosted on G2.com.

Recommendations to others considering New Relic:

New Relic is a no brainer if you're interested in the ability to track key transactions, identify performance bottlenecks or create system alerts within your environment. I'd strongly suggest you take advantage of the alerts & infrastructure features it also has within the native application. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

New Relic gives you the ability to track key transactions & easily narrow down precisely where errors, vulnerabilities or bottlenecks are occurring within your environment. New Relic also offers free trials on any of their add-on software which makes it easy for you to identify an area or areas where additional integration makes sense to your corporation.

New Relic's support staff are fantastic & usually respond within a matter of hours. Review collected by and hosted on G2.com.

Verified User in Computer Networking
IC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about New Relic?

The best thing I like about the products is it can be used simple browsers with a a detailed result view and it’s capacity to store every single run for a long time of 13 months and hunt down the specific problems from the down page. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

Sometimes the data from the synthetic monitoring is too predictable as it’s generated through controlled and predictable environments. They may not be truly representative of what real users are experiencing at a given time. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

The business problems solving are it provides me the end user point of view. It provides me the feedback about performance and whether or not users will be satisfied. I can also monitor performance frequencies and location of my choice at any time. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about New Relic?

The look of the application is top notch. Very clean and easy to recognize the individual areas and options. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

There is just so much that just using the application to learn it is not enough. I have been able to figure out a few things but don’t completely understand why they work. Working through the provided videos is a noce way to get a general idea but no where near enough to learn the application well enough to administer it fully. Review collected by and hosted on G2.com.

Recommendations to others considering New Relic:

Get training and dedicate someone for the first few months. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

Currently we use it for a few infrastructure moniters, services up/down, but mostly for our web applications. Review collected by and hosted on G2.com.

Swapnil S.
SS
Associate Architect
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about New Relic?

The Option To generate reports of Server over a Span of 3 Months.!!! That is a great way to keep a check on what is happening over time and even track the progress. Apart from that, detailed Error Analytics is a Big Yes for the people managing the Servers.

Able to keep a check on all the transactions that occurred over time on the Servers, all the incoming and outgoing calls, all are a Plus for Monitoring and keeping track of things happening. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

Not much of a dislike but I would love to have an option of being able to download the reports that are being generated all across the APM. That would provide a great help in managing things for future Use. Although You can see the reports over time but if you need to share the details, the only way possible is to take a screen shot and share, which is sometimes a pain. Review collected by and hosted on G2.com.

Recommendations to others considering New Relic:

People who are working with On premise Servers, esp. for them, this is a great tool ( as from my personal experience) as it will help you keep a check on your server health, everyday tracking, issues and even the good in them. The Overall experience is great and is quite an easy tool to use too. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

We are basically using it for Server Monitoring.

New Relic has helped me look inside the overall service breakdown happening across the servers linked and made it so easy to identify the error cause and timings with a great option of generating reports over a span of time. So, overall it is a great tool for Server Monitoring for me. Review collected by and hosted on G2.com.

Verified User in Financial Services
CF
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about New Relic?

The best of this product its easy to install and setup , good quality metrics, custom metrics. very pretty dashboards. All info you need about your application performance and status in a single site deployed easily Review collected by and hosted on G2.com.

What do you dislike about New Relic?

the problem i see to this software is the pricing model, my company have more than 2000 instances on EC2, with the pricing model monitoring a instance is more expensive that run the instance , cannot scale in pricing to a global adoption and only can use it in selected critical applications Review collected by and hosted on G2.com.

Recommendations to others considering New Relic:

changue PRicing model to a enterprise adoption model Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

Deep monitoring of critical bussines applications Review collected by and hosted on G2.com.

Verified User in Medical Devices
UM
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about New Relic?

It is a easy to get to use and learn tool to monitor both web and other transactional apps in the organization. The set up documentation was very user friendly for us to test this product with a quick ramp up. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

Once set up if we need to refer for maximizing usage of the features available with available documentation, the documentation is not very detailed and hence does not help us to get to the next level. However, they have a user forum which can be leveraged. Review collected by and hosted on G2.com.

Recommendations to others considering New Relic:

do a granular testing for the use case in the business to ensure that it does what you want it to do Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

We tested the relic browser for real time monitoring of security alerts to see if we can get on top of issues at a very stage and the product did a good job of providing basic monitoring. Review collected by and hosted on G2.com.

DF
Human Resources Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about New Relic?

I like how it provides real user monitoring, enhances performance and usage. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

I feel it still needs to work out some kinks and be more user friendly. It can tend to be a bit confusing at first. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

Factors affecting the performance of page load timing. This program provides an aggregate view and opportunities to dig into more granular data around unique page views for troubleshooting performance issues. Review collected by and hosted on G2.com.

Kevin Y.
KY
Web Developer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about New Relic?

Easy to install, integrations for most major frameworks & platforms, API is easy to understand, lots of documentation, along with google analytics it can be a good source of insight on buyer behavior Review collected by and hosted on G2.com.

What do you dislike about New Relic?

It doesn't tell a complete picture. Performance is only one part of the app. It is good to measure an app once it has been built out, but fixing performance after the fact gets expensive. Needs another front-end analytics tool to know what is really going on with users. Review collected by and hosted on G2.com.

Recommendations to others considering New Relic:

If you have a current platform that provides New Relic integration extension or plugin, use that to group your data, if several apps share a server. Try New Relic along with Google Analytics to see where user pain points are, how each page is performing in relation to how expensive it is to run the transaction, and make tweaks based on where the greatest benefits would be with the most minimal effort.

For example, on an e-commerce platform like Magento, Google analytics can tell you where you're losing the customer (cart abandon, or category page), and New Relic's api can help you hunt down where you can speed up the transactions that impact checkout, or whether users aren't waiting for all products to load before leaving that page.

Ultimately, you can use New Relic along with other tools to decide how to improve ROI and page conversion for the app, but I found that New Relic alone was not very beneficial in deciding where to allocate development hours. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

Did we need to add more server resources, could the app be optimized. Where is the performance being bottlenecked, what is the response time at the page level. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
EN
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about New Relic?

Ease of use of the software. The reports provided and alerting mechanisms. Very valuable tool for my technical team. They are the ones using it and then are able to provide better support to our end users. While I dont use the tool I was the executive sponsor of the tool for utilization by my IT team. They provide data and reports to me that I am able to share with executive leadership. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

Tool has performed well in our environment and provided good insight to our web infrastructure. As a new user nothing to dislike so far. Review collected by and hosted on G2.com.

Recommendations to others considering New Relic:

Ensure you review all capabilities thoroughly to ensure you get what you want. Make sure technical team involved both from an infrastructure and application development perspective. Review collected by and hosted on G2.com.

What problems is New Relic solving and how is that benefiting you?

We wanted to gain more insight into our web infrastructure and see what type of performance we were really getting. Wanted to narrow down issues in order to be more pro-active in solving problems. We also wanted to be proavtive in alerting to potential problems prior to them becoming full fledged issues. The tool has enabled my technical team Review collected by and hosted on G2.com.